WorkFusion Reviews

Name: WorkFusion
Brand: WorkFusion
Rating: 3.8 (32 reviews)

3.8 out of 5

32 reviews
84% willing to recommend

1,265 followers

What is WorkFusion?

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

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WorkFusion is the #7 ranked solution in top Intelligent Document Processing (IDP) solutions, #8 ranked solution in best RPA tools, and #12 ranked solution in top Process Automation solutions. PeerSpot users give WorkFusion an average rating of 7.6 out of 10. WorkFusion is most commonly compared to Camunda: WorkFusion vs Camunda. WorkFusion is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 30% of all views.

Helped 851,491 peers since 2012

Featured WorkFusion reviews

Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

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Brock Miller

Senior Vice President at a financial services firm with 10,001+ employees

Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update. WorkFusion can be easy to use for non-technical people. It has two modules: a workspace for analysts to use on a daily basis, and an analytics module for tracking throughput, recall, precision, and other model metrics. The workspace is very easy to use, similar to any other case management tool. The analytics module, on the other hand, can be confusing at times and could benefit from some improvements. The biggest challenge I've had with WorkFusion is employee turnover. On both of my projects with them, the primary developer, the PMO, and some of the product SMEs have all turned over. There's been a lot of turnover in their organization over the past two years.

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Matts Jöhncke

Tech lead Automation at a retailer with 10,001+ employees

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the developer builds. That said, if we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side. They are getting better. They've put some focus on it lately; however, we don't actually use that functionality, so it doesn't affect us to a huge degree. We have Java developers doing the development. The manual tasks and user interface need improvement. It needs ongoing work, and they have been improving it lately. There just needs to be more focus on it. We'd like to be able to build more application-like dashboards and GUIs that could enhance the user experience. With incoming new technology, such as LLMs and ChatGPT, needs better integration and a more seamless experience for the developer and business user.

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WorkFusion mindshare

Product category:

As of May 2025, the mindshare of WorkFusion in the Process Automation category stands at 0.5%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerResearch reports based on WorkFusion reviews

Type	Title	Date
Category	Process Automation	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	WorkFusion vs Camunda	May 19, 2025	Download
Comparison	WorkFusion vs Control-M	May 19, 2025	Download
Comparison	WorkFusion vs Pega Platform	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	27.6%	89%	76 interviews Add to research
UiPath Platform	4.4	N/A	97%	828 interviews Add to research

Valuable Features

Valuable features of WorkFusion include its user-friendly recorder, seamless integration with Excel and SAP, and strong document recognition using OCR and machine learning. The intuitive dashboard aids data visibility, while customizable APIs and RPA Express facilitate integration and scalability. Cognitive features and machine learning support efficient process automation. The Control Tower and analytics capabilities further enhance functionality. WorkFusion’s simple interface, flexibility, and Java-native platform enable complex automation without deep technical skills.

"The customer support is very responsive."
"The platform remains stable with well-designed processes, despite being a complex and technical tool."
"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

Room for Improvement

WorkFusion requires better integration with ERP solutions like SAP, improved graphical user interfaces, and enhanced machine learning tagging. It should simplify its installation process and reduce reliance on Java expertise. OCR capabilities need refinement, and a focus on non-technical user accessibility is necessary. Strengthening API interactions, dynamic data handling, and simplifying automation scripting would enhance usability. Improved training materials accessible globally would address regional accessibility issues in places like China.

"In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complicating workflow creation."
"Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others."
"I would rate the stability as four out of ten. I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."

ROI

Organizations experienced significant improvements with WorkFusion, doubling efficiency and boosting accuracy by reducing human error. Although it requires initial intervention for automation, it offers substantial cost savings and enables repurposing of workforce. ROIs varied widely; some saw benefits within a year, others struggled, yet reported savings and repurposed potential. Notably, ROI reached up to 300% for some, while others noted cost-benefit parity and efficiency gains with increased automation efforts.

Pricing

Enterprise buyers evaluating WorkFusion generally find its pricing structure complex and costly relative to other automation tools. User-based licenses lead to varying charges, and initial setup can be expensive. While the company offers negotiation opportunities, its solution is often viewed as not the cheapest but fairly priced for its capabilities. Users appreciate the possibility of unlimited licensing and a comprehensive package, yet many express a desire for more affordable, intermediate pricing options.

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."
"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."
"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

Popular Use Cases

WorkFusion is primarily utilized for automating financial processes, including invoice processing and reconciliation. Organizations use its RPA and machine learning capabilities for tasks such as data extraction, compliance checks, and workflow automation. It is employed for desktop automation, project management, order entry, and fraud prevention. Various industries leverage OCR and automation for client onboarding and other tasks, deploying it both on-premises and in the cloud across different geographies.

Service and Support

WorkFusion's customer service is generally praised for being responsive, helpful, and knowledgeable. Many users report fast response times and effective problem resolution, though some have experienced delays with more complex issues. During the COVID situation, response times suffered, affecting satisfaction. Customers appreciate regular updates, timely communication, and assistance with technical challenges. Many rate support highly, but there are calls for improvements in support duration and response times, especially for pressing issues and product updates.

Deployment

Many users found WorkFusion's initial setup straightforward, though complexity increased with larger deployments requiring skilled personnel. Timelines varied, with some processes taking weeks to several months, especially for medium to complex setups. Machine learning model integration and server provisioning posed challenges. Technical support was crucial for handling upgrades and maintenance. Initial setup time was often influenced by project scope and internal infrastructure, with external assistance proving beneficial for some organizations.

Scalability

WorkFusion demonstrates impressive scalability with users highlighting ease of expansion. Many have experienced smooth scaling with numerous bots running and have future plans for growth. While some face challenges with specific components and large processes, most appreciate WorkFusion's ability to handle significant user bases. A majority report that the platform efficiently manages bot deployment, scaling seamlessly across enterprises. Users appreciate its capability in real-time bot operations and integration within diverse processes across various industries.

Stability

WorkFusion is generally stable, with few issues. Many users report high stability, while some face minor challenges related to memory consumption and adapting to external changes. Support is described as responsive when problems occur. Stability can vary with system demands and user experience, especially lacking Java expertise. Updates have enhanced stability, although some server and database issues persist. Frequent ticket submissions are needed for occasional breakdowns, highlighting the importance of effective configuration and monitoring.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our WorkFusion Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

30%

Computer Software Company

16%

Government

Insurance Company

Manufacturing Company

Recreational Facilities/Services Company

Non Profit

Healthcare Company

Retailer

Comms Service Provider

University

Real Estate/Law Firm

Hospitality Company

Educational Organization

Energy/Utilities Company

Media Company

Construction Company

Legal Firm

Program Development Consultancy

Wholesaler/Distributor

Outsourcing Company

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Learn more about WorkFusion

WorkFusion customers

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street