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Perfecto vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Perfecto
Ranking in Functional Testing Tools
14th
Ranking in Test Automation Tools
20th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
Performance Testing Tools (15th), Mobile App Testing Tools (4th)
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
 

Mindshare comparison

As of March 2026, in the Test Automation Tools category, the mindshare of Perfecto is 2.3%, down from 2.4% compared to the previous year. The mindshare of SmartBear TestComplete is 6.1%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Perfecto2.3%
Other91.6%
Test Automation Tools
 

Featured Reviews

Roland Castelino - PeerSpot reviewer
QA Lead at BMO Financial
Its reporting allows us to have a clear view regarding what tests have been executed
The most valuable would be their Live Stream analysis, where I can see the live analysis of all the executions on a single device or multiple devices as well as track them. The live analysis and reporting would be the single most valuable feature. We leverage Perfecto’s reporting and analytics a lot. From the CI Dashboard, it is mainly the status, which is the past, failure count, and time consumption, e.g., how much time did an average test or script take? Along with that, it provides the historical view compared to the previous result, e.g., am I a pass or fail? Also, the stack trace is very important. Whenever a pass occurs, we don't look beyond that. However, whenever a failure occurs, the stack trace information that it gives us is pretty critical for us when figuring out where failures lie. It gives a summary for the pass/fail count, total test count, the historical view, time consumption for each test as well as the total tests, and the stack rate of the failure. Perfecto's analytics are very important since we use them on a daily basis. We run our executions daily. After every execution, we pull information from the Perfecto reporting system and share that with our stakeholders. Having this information accurately reported is pretty important for us, so everybody is aware of the current status of the product. That way, we can evaluate the health of the product or environment against that which has been executed. Therefore, it helps make those real-time decisions and highlights the impact to the business. I found Perfecto to be pretty easy to use while executing against cross-platforms. The main reason is because the same script or test automation where we execute on multiple platforms has minimal changes that I need to do. Also, it is easy for me to set up an execution on one platform, then on another platform, either in parallel or one after the other. Parallel opportunities save me time. Once the execution has been completed across these different configurations, I can always check and compare, e.g., what are the differences and consistencies? We utilize Perfecto’s cloud-based lab to test across devices, browsers, and OSs. I use it occasionally for manual testing. Though, there are other team members who use it more frequently than I do. I use it mainly for executing my automated tests. We have the Perfecto lab, cloud devices, and machines. I can program my test to execute against any of those devices, which gives me more confidence in my product. I can compare and see how my product or application functionally behaves across these different devices and from a UI point of view, which helps me a lot. The device lab is extremely important to our testing operations. We rely on having multiple devices up and running all the time. Whenever we kick off an execution, there are multiple reasons why executions may get triggered: * CodeCommit * A scheduled job. * Might be on-demand by any stakeholder. We need the lab to be available, as we need devices up and running for executions to take place. Also, the devices help since they allow us to have parallel execution, and not just wait for a sequential device to become free and available. Therefore, volume is definitely key. It also gives us an opportunity to compare execution across platforms in that space. It is extremely important to you that the lab provides same-day access to new devices since we analyze that data every single day after execution. Perfecto provides their own framework called Quantum Framework. That is one option. The other option is, if I want to have my own framework, I can have a Java-based Maven project, take a Selenium library, AppiumLibrary, and REST Assured library, and utilize the open-source framework. It is easy for us to connect to Perfecto, no matter what framework we use, as long as it has these core libraries in it. I can design and structure it any way that I want. The execution will happen in Perfecto no matter what since they have support for these tools or libraries. It is pretty neat that way. We are not dependent on using just one particular framework to use Perfecto. While there are still some framework limitations, there is the opportunity to use multiple, different open-source frameworks, then pass the execution to Perfecto. We can use most frameworks, then design and craft it any way that we want, then just pass the execution to Perfecto.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Their team is really great to work with. They're very flexible, and they always show care. They prioritize our work, our company, and our working relationship. I appreciate the ad hoc sessions that they schedule to provide help with troubleshooting, provide the information that we're looking for, or do a demo of a new feature that they have. They're always willing and very quick to get that scheduled for us. I appreciate that a lot."
"The number one feature, which if we didn't have out-of-the-box would be missed, is the fact that we have video execution. That gives us the ability to view errors or defects in the progression, from beginning to the end of the video."
"The most valuable aspect of the solution is that it covers all types of devices on the market allowing you to test different versions of an operating system."
"In terms of Perfecto's ability to perform cross-platform testing, I would rate it a ten out of ten."
"Mobile testing is the most valuable feature as it has reduced dependency on physical devices. We are located offshore and we don't have the physical devices, and shipping physical devices after every new release would be a difficult task. But with Perfecto, it is easy."
"Perfecto has affected our software quality in a good way. It has allowed us to execute on-demand and on-choice. We also track the number of issues that we find in the product. Every single day, we tag the issues that we found. For example, if something was found by automation, that means it was found by a Perfecto execution. Over time, we realized the real value in tracking those numbers. We can see now that we have clearly been finding issues earlier. It has allowed us to catch our defects earlier, thus improving the quality of our applications."
"The quality of our software has improved since we implemented this solution."
"The most valuable feature is automated testing."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"The most valuable feature is the integration with Azure DevOps."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"The solution is mainly stable."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
 

Cons

"I'm hoping that Perfecto will come up with browser testing as well because it would be easier to access it."
"The flakiness, or the accuracy, of the test execution can be improved. Also, the responsiveness of their cloud lab could be improved as well."
"There could be some improvements done on the interface. At times, there has been a bit of a struggle when finding things on the interface. A UI revamp would be a better option in future. That UI hasn't changed much in a long time, so I think they could just make it a bit better so that people could find stuff easily and intuitively."
"It does well for mobile testing, but when it comes to the web aspect, it is lagging a little bit in terms of execution."
"If we could run an accessibility test in Perfecto against builds, it would help us a lot. Currently, that's a very manual process for us. We haven't found a tool that can do accessibility scans for iOS and doesn't depend on engineering effort. Having a feature related to that would be really awesome for us."
"Going by the dashboard or analytics capabilities that Perfecto or Perforce is looking to offer in its roadmap, it will certainly help if they also cater to executing and enabling decision-making, rather than just focusing on standard testing metrics such as execution, efficiency, and defect rate. These are good metrics, but they don't necessarily enable decision-making for SLTs. Any improvements in the dashboards and reporting tools should focus on metrics or SLAs that can help with decision-making."
"We don't use Perforce's BlazeMeter with Perfecto. From my perspective, it's not really relevant."
"I would like to see the inclusion of machine learning features. If we can have that, it will be a better tool."
"Increased performance with less memory and CPU usage."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"Right now, the product only supports Windows."
"Error handling features in the tool are a little limited."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
 

Pricing and Cost Advice

"Pricing-wise, it is fine. It is not as expensive as what we used to have in the past from HP, IBM, and others. It is decently priced."
"Perfecto is about 30-40% cheaper than Device Anywhere. That was a big reason why we switched. Perfecto also solves some of the issues that we had with Device Anywhere. We have grown by 100% since we started to use Perfecto, and now we have devices roaming. When we look at the competition, we would still stick with Perfecto."
"Although Perfecto is a good product for us to use, it is a bit expensive. It takes management a bit of work to find the appropriate funding for us to keep Perfecto. I imagine there could be some way to make it more accessible."
"This is an expensive solution compared to others, by 30% to 40%."
"It's definitely on the higher end of prices for this type of service."
"Pricing is an area where Perfecto can do a little better. When we obtain additional licenses, we enter into negotiations with them."
"I am not sure about its pricing, but from our perspective, licensing has been easy. Anytime I have new users or requests for users that want to get added, it's a very simple process. I just give the architectural owner of the product the name and email address, and they're able to easily add a new user. We don't have any issues in regards to getting licenses, but I don't have any insights into pricing."
"Perfecto has definitely saved us on the costs and efforts of having to maintain our own virtual test environment. We lost about 20 devices in the past to maintenance and audit. That was a massive loss for us, as a company, because we were giving devices to someone, but don't know whether we would get it back or not. Having those virtual labs, we don't need to worry about these kinds of things. We are easily saving $5,000 to $10,000 a month on device costing."
"The pricing is pretty reasonable."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"It is approximately $6,000 a year."
"It comes with a high cost."
"Our ROI is about $10,000 a year."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
6%
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise23
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

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What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Also Known As

Perfecto Mobile, Perfecto Web
No data available
 

Overview

 

Sample Customers

Virgin Media, Paychex, Rabobank, R+V, Discover
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Perfecto vs. SmartBear TestComplete and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.