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Planview AdaptiveWork vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planview AdaptiveWork
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
8
Ranking in other categories
Project Management Software (21st)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

VishalSingh11 - PeerSpot reviewer
Director BPM at a marketing services firm with 1,001-5,000 employees
Has resources management and timesheets but could be more flexible
Compared to Broadcom Clarity, there was some flexibility with blueprints, etc. You can create a blueprint for different business groups or different customers. Planview AdaptiveWork doesn't have something like that. If they can build up something like a view price. It's still a traditional way where you have to create different instances for different customers. The PPM solution uses queries if I'm rolling out for different divisions. In that case, I have to create different instances for each region because each division may have a different look and feel. But if I have a blueprint, then it's very convenient. I can create multiple interfaces for different processes. Broadcom Clarity has some access control on those viewpoints.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists."
"Clarizen's reporting features have been critical."
"The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams."
"Slide Publisher has been a lifesaver for us; it saves us five to 10 hours a week."
"I like the project management solution. It's really nice."
"Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."
"Provides visibility into employee utilization, progress on specific client projects and a portfolio view of all programs."
"The stability is excellent, and ServiceNow is one of the leading platforms when it comes to stability."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The presentation feature was valuable to our company, and the ticket creation system is handy because it is customizable."
"The integration of ServiceNow Strategic Portfolio Management with other ServiceNow modules improves workflow efficiency by calculating overall project costs associated with vendor management."
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"We don't have any complaints regarding the stability of ServiceNow IT Business Management."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
 

Cons

"One specific area for improvement could be implementing a development environment to test workflows with live production data."
"It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on."
"If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."
"I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations."
"Have struggled with reporting and user adoption."
"The configurations are fine, but the user interface could be improved."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"A major improvement we would like to see is definitely around agile management."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
 

Pricing and Cost Advice

Information not available
"The tool is expensive."
"The pricing is negotiable based on the contract and licensing perspective."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"I would rate the cost as five out of ten."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The licensing is based on metrics and is tailored to customer's needs."
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Top Industries

By visitors reading reviews
Construction Company
13%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Planview Clarizen
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Broadcom, Planisware, monday.com and others in Project Portfolio Management. Updated: June 2026.
900,644 professionals have used our research since 2012.