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Planview AdaptiveWork vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planview AdaptiveWork
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
8
Ranking in other categories
Project Management Software (21st)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (6th), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

VishalSingh11 - PeerSpot reviewer
Director BPM at a marketing services firm with 1,001-5,000 employees
Has resources management and timesheets but could be more flexible
Compared to Broadcom Clarity, there was some flexibility with blueprints, etc. You can create a blueprint for different business groups or different customers. Planview AdaptiveWork doesn't have something like that. If they can build up something like a view price. It's still a traditional way where you have to create different instances for different customers. The PPM solution uses queries if I'm rolling out for different divisions. In that case, I have to create different instances for each region because each division may have a different look and feel. But if I have a blueprint, then it's very convenient. I can create multiple interfaces for different processes. Broadcom Clarity has some access control on those viewpoints.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the project management solution. It's really nice."
"Provides visibility into employee utilization, progress on specific client projects and a portfolio view of all programs."
"Clarizen's strength is reporting. Aside from reporting, I also like the ability to create customized workflow and custom actions. The workflow rules are handy. For example, you can create custom fields and dependent picklists."
"Clarizen Slide Publisher has helped increase transparency and communication with project stakeholders for us."
"Slide Publisher has been a lifesaver for us; it saves us five to 10 hours a week."
"The feature that has improved our project planning the most is the ability to create custom workflows, which allows us to automate manual tasks that project managers need to perform. The collaboration feature enhances our team's productivity by allowing individuals to see the impact of their decisions on projects owned and managed by other teams."
"Clarizen's reporting features have been critical."
"In mature companies ready for it, the return on investment would be a nine point five."
"We like the status report feature. It is something really valuable."
"We now have good visibility of our entire information system."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The performance is good."
 

Cons

"One specific area for improvement could be implementing a development environment to test workflows with live production data."
"If I start customizing too many things, Clarizen tends to get really slow in our environment and especially if I'm tunneled in an environment, like if I'm connected to my VPN."
"I felt like the slide publisher isn't that user-friendly. I think it wasn't that easy to use or to figure out because of formatting constraints, or maybe we need to get better at understanding some of its limitations."
"Have struggled with reporting and user adoption."
"It could be more user-friendly. I think it is too overwhelming, initially, in terms of possibilities and so on."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The cost could be improved. The solution is quite pricey."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"Dashboard interface is limited functionally and not very user friendly"
 

Pricing and Cost Advice

Information not available
"The cost of the solution should not be more than $50,000 annually."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The pricing is negotiable based on the contract and licensing perspective."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"I would rate the cost as five out of ten."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Construction Company
13%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Planview Clarizen
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Cisco Capital, JLL, Conagra Brands, Cargill, JLL, IBM, IIROC, Siemens Energy
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Broadcom, Planisware, monday.com and others in Project Portfolio Management. Updated: June 2026.
900,644 professionals have used our research since 2012.