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Adobe Workfront vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Adobe Workfront boosts productivity by 250%, enhancing efficiency, collaboration, and justifying investment despite challenging precise ROI tracking.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management improves ROI through streamlined operations, enhanced visibility, and efficient collaboration, benefiting mature companies significantly.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
7.1
Adobe Workfront support is generally positive but variable, with quick responses for most, yet delays for complex issues.
Sentiment score
6.8
ServiceNow Strategic Portfolio Management provides effective support with responsive teams, comprehensive resources, and valuable training, despite occasional access challenges.
They provide answers and guidance on how to resolve issues, such as clearing cookies and cache, and assist in best practice configuration and optimization of the platform.
If L5 does not understand, it moves to L4. If they can't solve it, it moves to a higher level.
They have knowledgeable teams across all levels.
They should improve vendor compliance to align with ServiceNow's strategy.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
6.9
Adobe Workfront scales globally, handling complexity and data, favored by larger enterprises, though costs and admin efforts increase.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management is praised for its scalability and adaptability, effectively managing diverse enterprise needs and user demands.
The solution is really scalable.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
6.9
Adobe Workfront is generally stable, with minimal downtime; occasional bugs occur, but issues are resolved promptly, with varied stability.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management is stable and reliable, rated highly by users despite occasional performance and customization issues.
Adobe Workfront provides a stable foundation for project management.
I have not faced any challenges with the stability of Adobe Workfront.
There is no data loss, indicating good reliability with Adobe Workfront.
 

Room For Improvement

Adobe Workfront needs better reporting, interface flexibility, third-party integration, customization options, and faster updates to improve user experience.
ServiceNow Strategic Portfolio Management needs more intuitive interfaces, better finance integration, cost-efficiency, and improved reporting and AI features.
We can enhance integrations, such as ensuring Adobe Workfront integrates more seamlessly with other Adobe products like Experience Manager and Creative Cloud.
Integration with Azure DevOps could be improved to facilitate better communication between the two systems.
The performance needs to be smoother, and there is room for improvement in Data Connect while writing queries and integrating with other analysis tools.
The integration of artificial intelligence is something my customer is considering for future upgrades.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Making the product more cost-beneficial would help more organizations consider investing in it.
 

Setup Cost

Adobe Workfront offers costly, scalable enterprise solutions, with flexible licenses and discounts, enhancing service and morale for large teams.
ServiceNow Strategic Portfolio Management's complex pricing is seen as expensive, deterring medium-sized companies despite potential ROI benefits.
This can include items such as mileage, supplies, software, licenses, and travel costs.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
 

Valuable Features

Adobe Workfront offers customizable templates, intuitive interfaces, and secure integrations, enhancing collaboration, project tracking, and decision-making efficiency.
ServiceNow Strategic Portfolio Management provides comprehensive, flexible project management with real-time analytics and seamless ITSM integrations for enhanced decision-making.
The system aids in supporting demand management and producing high-level status reports.
You can set up the complete workflow from start to end with Adobe Workfront, such as content creation, content publication, and getting that approval process, storing it somewhere.
Adobe Workfront acts as a centralized platform, providing a single source of truth for project tasks and resources.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
 

Categories and Ranking

Adobe Workfront
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
38
Ranking in other categories
Project Management Software (11th), Digital Asset Management (2nd)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (2nd), Enterprise Agile Planning Tools (3rd)
 

Featured Reviews

Graham Sprague - PeerSpot reviewer
Centralized task management and simplified creative collaboration but interface is inconsistent
Adobe Workfront could improve its interface, which may benefit from an overhaul for better consistency between the web interface and the API. The current setup was not originally designed API-first, leading to some confusion and differences in available functions. Additionally, the low-code environment in Workfront Fusion is beneficial yet sometimes limiting, and it might be more powerful with enhancements.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
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Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
9%
Healthcare Company
9%
Retailer
8%
Financial Services Firm
14%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Workfront?
Workfront incurs around a hundred thousand plus dollars per year. Licensing is strict, particularly with free accounts, however, it offers flexibility in project access, which could be enhanced fur...
What needs improvement with Workfront?
Integration with Azure DevOps could be improved to facilitate better communication between the two systems. The current report is not providing the expected side-by-side comparison of capabilities,...
What is your primary use case for Workfront?
For my team, we are using Adobe Workfront ( /products/adobe-workfront-reviews ) right now to support demand management, primarily. We also pull some high-level reports on status. From our perspecti...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

AtTask, Workfront DAM
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Advance Autoparts, Emerson, Covario, Cisco, Caroma, TREK, Sapient Nitro, ATB, LexisNexis, CarPhone Warehouse
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Adobe Workfront vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.