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SAP SuccessFactors vs Zoho People Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP SuccessFactors
Ranking in Cloud HCM
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
97
Ranking in other categories
Talent Management (2nd), Talent Acquisition (2nd), Global Payroll (2nd)
Zoho People Plus
Ranking in Cloud HCM
16th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Cloud HCM category, the mindshare of SAP SuccessFactors is 19.9%, down from 22.3% compared to the previous year. The mindshare of Zoho People Plus is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Renelia Villanueva - PeerSpot reviewer
Moving to a cloud-based employee portal has improved experience but user interface requires attention
I am currently handling SAP sub-modules, particularly in HR. I interface with SAP SuccessFactors modules such as Employee Central, Goals and Performance, and Talent Moving from an in-house developed employee self-service portal to a cloud-based internet solution is an improvement for us.…
Eckart  Jensen - PeerSpot reviewer
Offers a very competitive pricing model but needs to offer flexibility
In my company, we are going down with the implementation service because it is too much of a hassle. If you are supporting European-based companies being located in another location, Zoho is not flexible. As a vendor, you cannot support European business in Asia. You need to be a European vendor to support European business in Asia, and I gave Zoho feedback already that it doesn't make sense as the European vendor who's not on the ground in Asia does not understand the requirements in Asia. As per Zoho, the European vendor makes a joint venture with a local vendor in Asia, and then they do the project together, but I feel that no customer will pay for such complexity. The only challenge is if you are a European business based in Asia and you want to have your data on an EU server, it is a nightmare. The tool should offer more flexibility in areas like attendance. Its features are okay. The solution needs more reporting tools. I should be able to choose where to store the data since, as a European business, you are obliged to store your data in Europe.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The performance of the solution is very good."
"Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience."
"The SuccessFactors learning applications within the SuccessFactors learning modules, as well as the performance management system, are highly beneficial for each and every employee in our organization. These tools eliminate the need for using Excel to manage data, allowing for direct input into the system. This streamlines the process, making it easier to view and analyze information. We can readily access our performance history, comparing our actions and achievements from the previous year. At present, we are consistently monitoring our day-to-day performance."
"It's very user-friendly."
"The functionality and user friendliness are constantly improving."
"It's a uniform user interface."
"The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports."
"The solution is very intuitive. Many of the things we need to do are easily accessible."
"Zoho People has valuable features like simplicity in use and ease of configuration."
"The most valuable feature of the solution is its analytics part."
 

Cons

"The graphical user interface (GUI) is not very friendly. On the homepage, it is not possible to place advisories or announcements at the top."
"SAP resources are at the high end and anything you want to change or any customization is expensive."
"They should work on a faster way of locating a proper documentation."
"One of the most essential features that needs improvement right now is the reporting functionality. SuccessFactors' reports seem to be lagging a bit behind and we are very interested in customizing the reporting mechanism such that it pushes reports through quickly and automatically."
"There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product."
"SuccessFactors' experience management is not so user-friendly."
"The complete integration process between SuccessFactors modules is not at the level that all customers expect when it comes to complete HR user experience from all angles."
"User experience for this solution needs to be improved."
"There is also a need to improve the accessibility of historical employee data, making it as seamless as some other systems."
"The only challenge is if you are a European business based in Asia and you want to have your data on an EU server, it is a nightmare."
 

Pricing and Cost Advice

"SAP SuccessFactors requires an annual subscription."
"Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
"The pricing for SuccessFactors is ridiculously high, and there are costs in addition to the license fee for some features."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"Due to the way in which we purchased SuccessFactors as a module along with other SAP modules, we were able to procure it at a slightly better price than usual. I would rate their pricing 5/5 stars."
"It could be cheaper."
"The product is expensive. The product is worth the money you pay for it."
"The cost of SAP SuccessFactors is reasonable."
"Zoho People Plus has a very competitive pricing model. The pricing part is tier-based, and it is eight Euros per user."
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Top Industries

By visitors reading reviews
Educational Organization
23%
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
What needs improvement with Zoho People Plus?
Enrichment of current features by adding more functionality would be beneficial. There is also a need to improve the accessibility of historical employee data, making it as seamless as some other s...
What is your primary use case for Zoho People Plus?
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a power user. My use case involves the services industry, primarily IT services and ...
 

Also Known As

SuccessFactors
No data available
 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
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Find out what your peers are saying about SAP SuccessFactors vs. Zoho People Plus and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.