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Sentry vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sentry
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Debugging (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sentry is 5.8%, up from 5.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Sentry5.8%
ServiceNow Cloud Observability0.5%
Other93.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abdullah Baig - PeerSpot reviewer
An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing
Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how Sentry is valuable. It took just a few minutes. Session Replay provides a replay of the recorded errors. It is a good feature. Azure Monitor does not have this feature. The error reporting is straightforward. We can see everything that we need to see. The dashboard seems pretty fine. The product performs well. We can see the user's IP addresses.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is user-friendly."
"The stability is very good for Sentry and in general works well."
"Great for capturing application performance metrics and error logs."
"I would rate the stability of Sentry as eight out of ten."
"Its initial setup process is relatively straightforward."
"The product performs well."
"Sentry breaks everything down in real time."
"The implementation is easy. After one or two days, I can learn and use it. It's not too hard."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"I would like to see a role registration feature added."
"One area where I think Sentry can improve is in the granularity of its alerting system, as it sometimes feels too sensitive or not customizable enough."
"I have not worked with Sentry long enough to provide advice for improvements. I need more experience and time."
"We cannot restrict particular columns on particular data. It would be helpful if that feature was improved."
"One area where I think Sentry can improve is in the granularity of its alerting system, as it sometimes feels too sensitive or not customizable enough."
"It should be easier to integrate Sentry with other tools, and the end-to-end tracing capabilities could be improved."
"Its debugging feature needs to be faster."
"I would like to have alert policies and alert conditions enhanced in the next release."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"We are currently paying through Cloudera for the Sentry service."
"We can adjust the price a little bit based on our needs."
"I am currently using a self-hosted open version."
"Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Comms Service Provider
11%
Financial Services Firm
9%
Manufacturing Company
7%
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
13%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sentry?
Do you know anything about the pricing aspect, the licensing costs, setup cost of Sentry product?
What needs improvement with Sentry?
What would you like to see improved or enhanced in Sentry in the future? Are there any specific features that you would like to see included in the next releases of Sentry?
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Dropbox, Airbnb, Stripe, Uber
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Sentry vs. ServiceNow Cloud Observability and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.