Splunk ITSI (IT Service Intelligence) vs VMware Aria Operations for Applications comparison

Splunk and Broadcom are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #12 with an average rating of 8.4, while Broadcom is ranked #20 with an average rating of 8.8. Splunk holds a 0.8% mindshare in APM, compared to Broadcom’s 1.2% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 93% of Broadcom users who would recommend it.

Splunk ITSI (IT Service Int...

Read 53 Splunk ITSI (IT Service Intelligence) reviews

3,236 Views
1,974 Comparison Views

98% willing to recommend

VMware Aria Operations for ...

Read 14 VMware Aria Operations for Applications reviews

3,591 Views
1,831 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

VMware Aria Operations for ...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

VMware Aria Operations for Applications and Splunk ITSI (IT Service Intelligence) are two prominent tools in the IT operations management space. VMware Aria Operations for Applications is favored for its user-friendly design, while Splunk ITSI stands out for its comprehensive features.

Features: VMware Aria Operations for Applications offers monitoring and troubleshooting capabilities, deep visibility into application performance, and user-friendly design. Splunk ITSI provides advanced analytics, machine learning features, and predictive analytics capabilities.

Room for Improvement: VMware Aria Operations for Applications could enhance reporting capabilities, integrations, and overall feature set. Splunk ITSI could improve performance, reduce complexity, and streamline its user interface.

Ease of Deployment and Customer Service: VMware Aria Operations for Applications has a straightforward deployment process and reliable customer service. Splunk ITSI has a steeper learning curve but offers detailed documentation and responsive support.

Pricing and ROI: VMware Aria Operations for Applications is seen as cost-effective with good ROI. Splunk ITSI is more expensive but is considered worth the price due to its robust feature set and advanced analytics.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications Report (Updated: February 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications

February 2026

Download the complete report

Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

VMware Aria Operations for ...

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (17th), Container Monitoring (6th), Cloud Monitoring Software (15th)

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.8%
VMware Aria Operations for Applications	1.2%
Other	98.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Read full review

Ajay Shukla

Consultant at HCLTech

Automation and insightful diagnostics elevate operations while improvements are welcome

The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including private, public, and hybrid, are already well-implemented. The ability to manage multiple vCenters across different geographical locations is very effective. The new Skyline health feature and certificate and licensing management are particularly useful improvements. The dashboard's overview tab provides comprehensive information about current vCenter status, resizable amounts, reclamation opportunities, anomalies, diagnostics, licensing, and certificates. However, there is room for improvement in application analysis. The current functionality lacks detailed monitoring at the kernel level, focusing mainly on CPU, memory, and storage matrices. Enhanced application monitoring capabilities, including tracking downtime for specific types of applications such as transactional or e-commerce applications, would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"Whatever I have explored has been beneficial."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"ITSI includes a feature called a glass table."

"The solution has been stable."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"Having a structure on how to resolve incidents is the most valuable aspect."

More Splunk ITSI (IT Service Intelligence) pros

"It has a familiar interface, which makes it easy to get started."

"I find VMware Aria Operations for Applications to be very stable, and I would rate it a ten out of ten."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

"The most valuable aspects of the solution are its ease of use and its ease of implementation."

"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."

"People are very pleased with the implementation."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"It significantly improves application performance management by offering recommendations for resource allocation to avoid wastage or overcommitment."

More VMware Aria Operations for Applications pros

Cons

"When we check the service analyzer, and we have custom inputs, there are issues."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"Splunk ITSI consumes a lot of CPU resources."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"We'd like them to show more inputs on the dashboard."

More Splunk ITSI (IT Service Intelligence) cons

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

"The documentation and integration with Kubernetes could be improved."

"The initial setup should be easier and more seamless."

"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."

"The solution could be expensive, which might be a limiting factor."

"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."

"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."

"The implementation is a long process that should be improved."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"The licensing is based on data usage."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is a premium application and comes with a premium price tag."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"I would rate the pricing as three out of five."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

881,733 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	34

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...

See all answers

Comparisons

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 11% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

Avantra vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Grafana vs VMware Aria Operations for Applications

Compared 6% of the time

Zabbix vs VMware Aria Operations for Applications

Compared 5% of the time

Datadog vs VMware Aria Operations for Applications

Compared 5% of the time

Dynatrace vs VMware Aria Operations for Applications

Compared 5% of the time

PRTG Network Monitor vs VMware Aria Operations for Applications

Compared 4% of the time

More VMware Aria Operations for Applications Competitors

Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

VMware Aria Operations for Applications

January 2026

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

No data available

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Broadcom

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications

February 2026

Free Report: Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications

Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications and other solutions. Updated: February 2026.

DOWNLOAD NOW

881,733 professionals have used our research since 2012.

See our Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.