Splunk ITSI (IT Service Intelligence) vs VMware Aria Operations for Applications comparison

Splunk and Broadcom are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk is ranked #11 with an average rating of 8.4, while Broadcom is ranked #20 with an average rating of 8.8. Splunk holds a 0.8% mindshare in APM, compared to Broadcom’s 1.3% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 93% of Broadcom users who would recommend it.

Splunk ITSI (IT Service Int...

Read 61 Splunk ITSI (IT Service Intelligence) reviews

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2,176 Comparison Views

98% willing to recommend

VMware Aria Operations for ...

Read 14 VMware Aria Operations for Applications reviews

3,869 Views
1,973 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

VMware Aria Operations for ...

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Executive SummaryUpdated on Jul 24, 2024

VMware Aria Operations for Applications and Splunk ITSI (IT Service Intelligence) are two prominent tools in the IT operations management space. VMware Aria Operations for Applications is favored for its user-friendly design, while Splunk ITSI stands out for its comprehensive features.

Features: VMware Aria Operations for Applications offers monitoring and troubleshooting capabilities, deep visibility into application performance, and user-friendly design. Splunk ITSI provides advanced analytics, machine learning features, and predictive analytics capabilities.

Room for Improvement: VMware Aria Operations for Applications could enhance reporting capabilities, integrations, and overall feature set. Splunk ITSI could improve performance, reduce complexity, and streamline its user interface.

Ease of Deployment and Customer Service: VMware Aria Operations for Applications has a straightforward deployment process and reliable customer service. Splunk ITSI has a steeper learning curve but offers detailed documentation and responsive support.

Pricing and ROI: VMware Aria Operations for Applications is seen as cost-effective with good ROI. Splunk ITSI is more expensive but is considered worth the price due to its robust feature set and advanced analytics.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications Report (Updated: March 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

VMware Aria Operations for ...

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (17th), Container Monitoring (6th), Cloud Monitoring Software (15th)

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
VMware Aria Operations for Applications	1.3%
Other	97.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Ajay Shukla

Consultant at HCLTech

Automation and insightful diagnostics elevate operations while improvements are welcome

The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including private, public, and hybrid, are already well-implemented. The ability to manage multiple vCenters across different geographical locations is very effective. The new Skyline health feature and certificate and licensing management are particularly useful improvements. The dashboard's overview tab provides comprehensive information about current vCenter status, resizable amounts, reclamation opportunities, anomalies, diagnostics, licensing, and certificates. However, there is room for improvement in application analysis. The current functionality lacks detailed monitoring at the kernel level, focusing mainly on CPU, memory, and storage matrices. Enhanced application monitoring capabilities, including tracking downtime for specific types of applications such as transactional or e-commerce applications, would be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"We liked the built-in calculation of health scores."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"The observability is great and valuable."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

More Splunk ITSI (IT Service Intelligence) pros

"People are very pleased with the implementation."

"VMware Aria Operations for Applications offers significant features such as real-time statistics, the ability to identify possible issues within the VM environment, and helpful heat maps."

"The stability of Aria Operations for Applications has improved significantly over the years."

"Scalability for VMware Aria Operations for Applications is easy to implement and manage."

"No issues with stability."

"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."

"The most valuable aspects of the solution are its ease of use and its ease of implementation."

"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."

More VMware Aria Operations for Applications pros

Cons

"I believe the refresh time should be faster."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head."

More Splunk ITSI (IT Service Intelligence) cons

"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."

"The solution could be expensive, which might be a limiting factor."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."

"The implementation is a long process that should be improved."

"I find that there could be improvements in the support service response time, as the urgency varies unless specified as Priority 2 or 1 cases."

"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."

"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"It would have been good if the product cost was much lower."

"Splunk ITSI is expensive."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a premium application and comes with a premium price tag."

"The pricing of Splunk is a bit high."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"I would rate the pricing as three out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	10
Large Enterprise	43

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

February 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

VMware Aria Operations for Applications

February 2026

VMware Aria Operations for Applications report

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Also Known As

No data available

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Broadcom

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications

March 2026

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