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Totango vs Vitally comparison

Totango and Vitally.io are both solutions in the Customer Success Management category. Totango is ranked #3, while Vitally.io is ranked #4. Totango holds a 10.6% mindshare in CSM, compared to Vitally.io’s 5.4% mindshare.
Totango
  • 167 Views
  • 167 Comparison Views
Vitally
  • 128 Views
  • 128 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Totango
Ranking in Customer Success Management
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Vitally
Ranking in Customer Success Management
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Customer Success Management category, the mindshare of Totango is 10.6%, up from 10.0% compared to the previous year. The mindshare of Vitally is 5.4%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Totango10.6%
Vitally5.4%
Other84.0%
Customer Success Management
 

Comparisons

Gainsight vs Totango Logo
Gainsight vs Totango
Compared 58% of the time
Concentrix vs Totango Logo
Concentrix vs Totango
Compared 23% of the time
ClientSuccess vs Totango Logo
ClientSuccess vs Totango
Compared 19% of the time
More Totango Competitors
Planhat vs Vitally Logo
Planhat vs Vitally
Compared 100% of the time
More Vitally Competitors
 

Overview

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Totango

Customer Success teams today are facing a problem: how do they connect customer data back to their work?
Vitally changes that. Vitally is a new kind of Customer Success platform. An all-in-one collaborative workspace that combines your customer data with all the capabilities you expect from today's project management and work platforms.

Vitally.io
 

Sample Customers

Act-On, Amplitude, Autodesk, Jobvite, Zoom
Information Not Available
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.