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Trellix ESM vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
McAfee's ROI is praised for security management, despite executives seeking better ESM report visibility at the C-level.
Sentiment score
6.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
 

Customer Service

Sentiment score
5.9
Trellix ESM's customer service is praised, but technical support quality is inconsistent and varies by region, needing improvement.
Sentiment score
6.8
Trellix Helix Connect's customer service is praised for quick, efficient support despite minor delays, maintaining high user satisfaction.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
8.5
Trellix ESM is adaptable and scalable, suiting diverse business sizes and needs, though setup may challenge smaller users.
Sentiment score
7.8
Trellix Helix Connect is scalable and favored by many, despite some considering cost as a limiting factor.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
8.5
Trellix ESM is perceived as stable overall, with occasional bugs resolvable by support, especially stable in data centers.
Sentiment score
8.4
Trellix Helix Connect is highly reliable with strong stability, minimal bugs, and crucial support for critical applications.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Trellix ESM needs improved stability, a modern interface, better integration, decreased resource use, and enhanced analytics capabilities.
Trellix Helix Connect requires enhancements in interface, integration, support, and pricing, despite praise for its AI capabilities.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Trellix ESM offers competitive and flexible pricing, with discounts for large purchases, easy deployment, and annual or monthly payments.
Trellix Helix Connect is costly but valued for comprehensive security, especially for large enterprises and bundled solutions.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Trellix ESM offers user-friendly features like dashboards, integration, threat monitoring, and automation for enhanced security and operational efficiency.
Trellix Helix Connect offers seamless API integration, automation, and AI for efficient threat detection and incident resolution.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Trellix ESM
Ranking in Security Information and Event Management (SIEM)
24th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
37
Ranking in other categories
No ranking in other categories
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
27th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Incident Response (7th)
 

Mindshare comparison

As of May 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Trellix ESM is 0.9%, up from 0.9% compared to the previous year. The mindshare of Trellix Helix Connect is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Daniel Durian - PeerSpot reviewer
Helps to monitor and detect cyberattacks
The tool's effectiveness depends on how you define your log sources. To build visibility of incoming and outgoing traffic, you need logs from perimeter defense, firewalls, web application firewalls, and endpoint protection. With good traffic visibility, incident response time is really quick. Trellix ESM provides situation awareness. On the dashboard, I can see outbound and inbound communications to known threat hosts, IPS/IDS activity, and threat intelligence of the perimeter defense in the firewall. This information helps preempt attacks.
BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
851,604 professionals have used our research since 2012.
 

Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Educational Organization
67%
Financial Services Firm
5%
Computer Software Company
5%
Comms Service Provider
4%
Comms Service Provider
17%
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about McAfee ESM?
The solution's technical support is great.
What is your experience regarding pricing and costs for McAfee ESM?
Regarding pricing, Trellix ESM is not that expensive. It's less than half the cost of IBM QRadar.
What needs improvement with McAfee ESM?
The product is mature and needs little improvement, but we could enhance the customized dashboarding based on use cases.
What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
 

Also Known As

McAfee ESM, NitroSecurity, McAfee Enterprise Security Manager
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Trellix ESM vs. Trellix Helix Connect and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.