

Trellix ESM and Trellix Helix Connect are prominent players in the security information and event management and extended detection and response categories. Trellix Helix Connect holds an edge with its AI-driven platform, facilitating quick integration and enriched threat intelligence.
Features: Trellix ESM offers built-in correlations, customizable dashboards, and advanced incident analysis through its correlation engines. Trellix Helix Connect focuses on AI-driven capabilities and supports automation, enriched threat intelligence, and natural language searches for data correlation.
Room for Improvement: Trellix ESM could enhance stability, API maturity, and reporting customization. Trellix Helix Connect might improve dashboards for SOC displays, reduce false positives, and enhance third-party integration.
Ease of Deployment and Customer Service: Trellix ESM provides hybrid and on-premises deployment options but has mixed support feedback. Trellix Helix Connect, primarily cloud-deployed, also faces varied reviews on support and response times.
Pricing and ROI: Trellix ESM is reasonably priced with advanced SOC functionalities, offering good value. Trellix Helix Connect is costlier but justified by its comprehensive features, providing solid ROI in large enterprises.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
It is not the cheapest, but also not the most expensive solution.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| Trellix Helix Connect | 1.1% |
| Trellix ESM | 1.2% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
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Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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