We are able to use our ticket system to track any remediation of a device stored in our configurations.
ConnectWise PSA is a comprehensive solution that efficiently manages projects, tickets, and invoicing, with robust search and performance measurement reporting. While it includes customer and contract management features, collaboration through ticket sharing is challenging. Users report speed issues, incorrect ticket tagging, and subpar technical support. Though reporting is valuable for management, custom reporting needs improvement. For tech buyers, ConnectWise PSA offers extensive functionality but may require optimization in certain areas.
