ConnectWise RMM pros and cons

Name: ConnectWise RMM
Brand: ConnectWise
Rating: 4.3 (8 reviews)

Vendor: ConnectWise

4.3 out of 5

8 reviews
100% willing to recommend

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Pros & Cons summary

ConnectWise RMM integrates well to ensure smooth operations, though setup and migration can be time-consuming. It excels in outsourced NOC and help desk services, offering fantastic technical support. Automation tools and automated patch management enhance efficiency, despite some lag and speed issues. While offshore management may affect user needs understanding, improvement is needed in management and dashboards. However, IT documentation integration is lacking, impacting user experience.

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Prominent pros & cons

PROS

Integration is a valuable feature of ConnectWise RMM, ensuring smooth operations without glitches.

ConnectWise RMM excels as a services company, offering an outsourced NOC and help desk.

The automation tools in ConnectWise RMM allow for efficient mass management and scheduling.

Automated patch management in ConnectWise RMM streamlines tasks and increases efficiency.

Technical support for ConnectWise RMM is praised as fantastic.

CONS

ConnectWise RMM is managed offshore, which affects understanding the needs of users.

ConnectWise RMM has a time-consuming setup and migration process.

ConnectWise RMM can experience lag and speed issues.

There is a lack of integration for IT documentation within ConnectWise RMM.

Improvement is needed in overall management and dashboards in ConnectWise RMM.

ConnectWise RMM Pros review quotes

Faiz Fortune

Project Engineer at Moksh Tech

Jul 8, 2026

Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.

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David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Jun 11, 2025

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc.

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reviewer1112928

Field Service Tech at a retailer with 11-50 employees

Jul 24, 2024

It enables us to respond to issues quickly and efficiently.

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Tushar Shelar

CEO at Icon Technologies

Nov 13, 2020

The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.

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reviewer1619532

Managing Director at a tech services company with 11-50 employees

Jul 5, 2021

The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.

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Marc Vazquez

IT Manager at Telecorp Inc.

Oct 15, 2020

The most valuable feature is the patching solution.

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ConnectWise RMM Cons review quotes

Faiz Fortune

Project Engineer at Moksh Tech

Jul 8, 2026

ConnectWise RMM sometimes has a lag, and the speed can be an issue.

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David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Jun 11, 2025

The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated.

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reviewer1112928

Field Service Tech at a retailer with 11-50 employees

Jul 24, 2024

If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up.

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Tushar Shelar

CEO at Icon Technologies

Nov 13, 2020

They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.

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reviewer1619532

Managing Director at a tech services company with 11-50 employees

Jul 5, 2021

The solution could improve by offering better overall management and dashboards.

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Marc Vazquez

IT Manager at Telecorp Inc.

Oct 15, 2020

I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.

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