The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc.
ConnectWise RMM distinguishes itself with valuable features like patch management, integration, and automation tools for system management and script scheduling. Despite its strengths, it lacks a vaulting feature for infrastructure documentation and can experience connectivity issues post power-ups. The offshore management and complex initial setup present challenges, while its service-oriented approach, including RMM integration with outsourced NOC and help desk, offers advantages. Incorporating dashboards from other products is suggested for enhancement.
