ConnectWise RMM pros and cons

Name: ConnectWise RMM
Brand: ConnectWise
Rating: 4.1 (6 reviews)

Vendor: ConnectWise

4.1 out of 5

6 reviews
100% willing to recommend

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Pros & Cons summary

ConnectWise RMM distinguishes itself with valuable features like patch management, integration, and automation tools for system management and script scheduling. Despite its strengths, it lacks a vaulting feature for infrastructure documentation and can experience connectivity issues post power-ups. The offshore management and complex initial setup present challenges, while its service-oriented approach, including RMM integration with outsourced NOC and help desk, offers advantages. Incorporating dashboards from other products is suggested for enhancement.

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Prominent pros & cons

PROS

Patch management is highly valued.

The integration capabilities need to be seamless and efficient.

ConnectWise RMM is primarily a service provider, offering essential services like outsourced NOC and help desk.

Automation tools in ConnectWise RMM enable effective mass management and scripting.

Rapid response to issues is made possible with ConnectWise RMM's features.

CONS

Users express the need for incorporation of dashboards from other products into the main dashboard.

There's a demand for vaulting support, which would allow documentation of the entire infrastructure, including servers and networks.

ConnectWise RMM is described as managed offshore, which affects user satisfaction due to developers not fully understanding needs.

When a computer hasn't been turned on for a long time, there can be issues reconnecting to the dashboard once powered up.

Initial setup of ConnectWise RMM is considered painful, especially migrating from Automate to RMM, described as time-consuming and not straightforward.

ConnectWise RMM Pros review quotes

Marc Vazquez

IT Manager at Telecorp Inc.

Oct 15, 2020

The most valuable feature is the patching solution.

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Tushar Shelar

CEO at Icon Technologies

Nov 13, 2020

The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.

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reviewer1619532

Managing Director at a tech services company with 11-50 employees

Jul 5, 2021

The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.

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reviewer1112928

Field Service Tech at a retailer with 11-50 employees

Jul 24, 2024

It enables us to respond to issues quickly and efficiently.

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David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Jun 11, 2025

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc.

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ConnectWise RMM Cons review quotes

Marc Vazquez

IT Manager at Telecorp Inc.

Oct 15, 2020

I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.

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Tushar Shelar

CEO at Icon Technologies

Nov 13, 2020

They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.

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reviewer1619532

Managing Director at a tech services company with 11-50 employees

Jul 5, 2021

The solution could improve by offering better overall management and dashboards.

Free Report: ConnectWise RMM Reviews and More

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881,082 professionals have used our research since 2012.

reviewer1112928

Field Service Tech at a retailer with 11-50 employees

Jul 24, 2024

If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up.

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David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Jun 11, 2025

The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated.

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