ControlUp Reviews

This product's most valuable feature is that it allows you to consume many resources from a centralized tool. For example, it has a great career time monitoring tool. There was also a tool that allowed us to view what was occurring in the environment by enabling us to look into every processor running in a machine without even logging into it.

An area of the product that can be improved is creating a script action in the product to power on the machine at a certain time. This runs a particular script at a particular time each week in a specific frequency. This feature was not initially available when I used the product, but I am unaware it is available now.

We previously used this solution for approximately nine months.

The stability of this product depends on the workload. Our company had a large environment, so we faced intermittent issues daily. However, the pros of the product were more significant than the cons. The primary con we had in our environment was how a previous employee deployed it because it led to a challenge adding resources to a text file. Additionally, we had some issues with some active directory connections related to specific parts and license issues. However, the support team was helpful whenever we sent an email to them. They always responded with detailed steps, and if you could resolve the issue, they set up a meeting to assist you.

The on-premises version has limited scalability as challenges occur because the console takes a lot of computer power. However, with the cloud environment, it is a scalable product because you don't have to perform any upgrades as everything is taken care of by ControlUp. I was the only user using this product in my company.

We had a good experience with customer service and support. Our organization was very large and had a premium license, so we got special treatment as loyal customers. In addition, we had a dedicated CRM customer relationship manager assigned to us. I rate customer service and support an eight and a half out of ten because when the support people get changed, it takes time for others to be familiar with the product.

The initial setup was very easy. The product helps in the process of onboarding and deployment, and the user is only required to complete the minimum requirement assigned by computing details for their infrastructure, the resources they want to introduce, and the server's complete specifications. Additionally, they assist in setting up the configuration section. I rate the initial setup an eight out of ten because a person who doesn't know about the product will face challenges with the setup, but someone who has experience with the tool and its infrastructures can easily set it up.

I was using the best license ControlUp had available. I don't remember the license name, but it was in the premium category and the best license they provided. Unfortunately, I cannot comment on the cost as I do not remember the exact number. The price is higher when compared to other monitoring tools, but it provides you with more features.

I did not use any other monitoring tools apart from ControlUp.

I rate this solution a nine out of ten because I haven't used any other products. The product is very good, but it can be improved by including script-based scheduling and an insight tool that allows historical viewing reports according to your requirements.

We are using ControlUp as a monitoring solution.

ControlUp has improved our organization by giving us full visibility into our systems. We know what's running, where it's running, what it's doing, and the load on the system.

The most valuable features in ControlUp are endpoint monitoring and the many features that are available.

ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration.

I have been using ControlUp for approximately two years.

ControlUp is a stable solution.

The scalability of ControlUp is good.

My operation team of approximately 10 people is monitoring using ControlUp.

ControlUp is being used for monitoring, we are not abandoning the solution. It does well and we are using it often, but for the future, I'm not sure. For now, everything is up to date, we like it, and it does what we want.

I have used other solutions previously.

The initial setup of ControlUp was not complex. If you know what you are doing it is easy. 

We did the implementation of ControlUp in steps. We had a smaller deployment to see what it was doing, and then we had a proper deployment, but it was not complex.

We do not need a lot of people to maintain and update ControlUp. My team is doing this during their regular duties.

We have seen a return on investment with ControlUp because we were able to monitor our workloads in the Cloud and size them accordingly. We could downsize, and turn off VMs that we don't need, and that allowed us to save money.

I rate the price of ControlUp a five out of five.

We are satisfied with the price compared to other solutions.

We evaluated other solutions before choosing ControlUp.

My advice to others is if you are deploying a brand new system or doing a migration, you better install ControlUp as soon as possible at the earliest stage possible because it will give you visibility into your old system. You will know how it's doing, and what you need to migrate. You might not need to migrate everything because maybe not everything is being used to the full extent. 

As you deploy a new system, you start monitoring and you know what exactly it's doing, how exactly it's doing, and you can adjust on the go.

I rate ControlUp ten out of ten.

We have nearly 10000 Citrix VDIs on our estate and native tooling cannot provide the high and low level monitoring that we require. We wanted a tool that could not only provide a granular view of our infrastructure but also assist with its administration. We looked at other competitors, however, the power, usability and value of ControlUp made it the obvious choice. 

Having a central console with granular security makes administration simple and yet powerful. We are able to delegate control to the teams that need access to specific areas and can also create read-only views for non-admins.

With ControUp, we got the monitoring we needed and more. For one thing, we love the automatic remediation which enables us to free up resources that aren't used. This saves us from having to constantly get involved and make manual changes. 

When VDI hasn't been used for x number of days we can simply shut them down - something that an on-prem deployment would normally require manual intervention for.

We can also see issues often before our users complain. Log-on times, for example, are a great barometer of customer satisfaction. When these go up we know there are issues, and, using ControlUp, we are only ever a couple of clicks away from determining the root cause.

We also like the scores that it gives our estate (which can be tailored) so we can instantly see where we have issues. 

The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps. 

Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI.

Historical reporting is also really useful. Being able to go back in time to see exactly what was happening at the time of an outage or even just to analyse which applications are being used or to get capacity suggestions straight from the Insights console it very useful.

The support from ControlUp is also very responsive and professional. 

We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call.

I particularly like the monthly Advisory Teams meeting that have been arranged recently. They offer valuable insights into the direction of the company and give us users a chance to express our thoughts and provide real direction to the company. 

One area that I do think would be of benefit would be a monthly email from Insights offering a summary of trends and potentially where we can afford to cut back on CPU and RAM.

I've used the solution for four years.

I find it to be very stable. If there are issues with the retention or collection of emails I am often alerted by ControlUp before noticing it myself.

Scaling up is as simple as adding an additional monitor server. 

We have used their support and professional services. Both have been responsive and very knowledgeable. 

Positive

We only had SCOM and Director previously.

The initial setup requires nothing more than a single EXE and a spare workstation with sufficient RAM/CPU for the trial.  

Automation of common tasks has seen a measurable drop in manual actions and has saved enough time to release perhaps 1 FTE. They can now focus on more engineering work.

I'd advise running a trial. This is quick and simple to get running. 

If you opt to buy then it's essential to ensure you include the Automated Actions license - this is where the real power is.

We evaluated Lakeside and Nexthink

As mentioned, opt for the Trial. You'll have 30 days to really see how beneficial ControlUp is.