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BRUNO REYNAUD - PeerSpot reviewer
Information Security Engineer - Pre-sales at a tech services company with 11-50 employees
Real User
Adaptive interface, scales well, and high availability
Pros and Cons
  • "The most valuable feature of CyberArk Identity is the adaptive interface."
  • "The OpenID features could improve in CyberArk Identity."

What is our primary use case?

We are using CyberArk Identity to consolidate all the applications and demo tenants that we have in the same panel and to apply features, such as MFA and single sign-on.

How has it helped my organization?

CyberArk Identity has helped me a lot to optimize processes and provide access.

What is most valuable?

The most valuable feature of CyberArk Identity is the adaptive interface.

What needs improvement?

The OpenID features could improve in CyberArk Identity.

Buyer's Guide
CyberArk Identity
October 2025
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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For how long have I used the solution?

I have been using CyberArk Identity for approximately two years.

What do I think about the stability of the solution?

CyberArk Identity is a stable solution.

I rate the stability of CyberArk Identity a nine out of ten.

What do I think about the scalability of the solution?

The scalability of CyberArk Identity is great. It is built with scalability in mind.

I plan to increase the usage of the solution.

I rate the scalability of CyberArk Identity a nine out of ten.

How are customer service and support?

I rate the support of CyberArk Identity a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of CyberArk Identity is straightforward. After 20 to 30 hours we finished the process.

What was our ROI?

I have received a good return on investment using CyberArk Identity.

What's my experience with pricing, setup cost, and licensing?

The pricing of CyberArk Identity is competitive.

I rate the price of CyberArk Identity a ten out of ten.

What other advice do I have?

I rate CyberArk Identity an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2113854 - PeerSpot reviewer
Pre-sales engineer at a computer software company with 201-500 employees
Real User
Good MFA and machine learning with single sign on capabilities and good general security
Pros and Cons
  • "It has machine learning and can help clients to learn the environment and understand what is happening."
  • "I'm not sure what needs improvement. It is a good platform."

What is our primary use case?

Customers primarily use the solution for multi-factor authentication and single sign on. It's good for source authentication. I do not use it personally.

How has it helped my organization?

We show the option to our clients. It helps them with security. It helps me with sales. 

What is most valuable?

It helps with cyber identity and security.

The authentication is very good. It has good MFA. It has machine learning and can help clients to learn the environment and understand what is happening.

What needs improvement?

I'm not sure what needs improvement. It is a good platform.

For how long have I used the solution?

I've used the solution for a while with a client.

What other advice do I have?

I'm in sales.

I'm not sure which version of the solution is being used.

I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
CyberArk Identity
October 2025
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
reviewer1930047 - PeerSpot reviewer
Solution Architect at a tech services company with 11-50 employees
Real User
Easy to set up with powerful features and good reliability
Pros and Cons
  • "The setup, via cloud, is simple."
  • "They could improve their UI and make everything more user-friendly."

What is our primary use case?

We've used the product for some single sign-on use cases. 

What is most valuable?

The features are really powerful. They provide really good SSO & MFA features and implementation capability.

They're also providing some kind of MDM solution, which is the IDA solution. It is the plus actually in this context.

It is stable. 

The setup, via cloud, is simple. 

You can scale the product. 

What needs improvement?

They could improve their UI and make everything more user-friendly. 

They're providing artificial intelligence and they're using the UBA. However, this part can be more effective.

For how long have I used the solution?

I've used the solution for one year. It has been a very short time. 

What do I think about the stability of the solution?

It is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's scalable on the AWS provider.

How are customer service and support?

I've never escalated any questions to technical support yet.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I always prefer CyberArk.

If you talk about the Turkish market, CyberArk has an excellent reputation in Turkey. And Other SSO providers and CyberArk Identity are very similar solutions. They are providing the same thing. That said, CyberArk has a really good reputation in Turkey. That's why customers always prefer CyberArk in this 4D market.

How was the initial setup?

It is on the cloud. There is not any infrastructure to deal with. That's why it's actually very easy.

The maintenance is provided by CyberArk. It's a cloud solution, so maintenance is easy. Just you should review your integrations.

What about the implementation team?

We're an implementor. We can set up the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

They have flexible licenses based on use-cases.

What other advice do I have?

I am an implementer.

We're using a cloud-based version and therefore, I'm always on the latest version.

CyberArk is very easy. New users can use it in their environment as an MFA provider or a single sign-on provider. If you check the competition between other solutions, CyberArk is providing the identity security with more quality.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Buyer's Guide
Download our free CyberArk Identity Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free CyberArk Identity Report and get advice and tips from experienced pros sharing their opinions.