My primary use case is the digital identity for access management of users and the configuration of passwords, or MSA, or SSO.
Security Delivery Analyst at a computer software company with 10,001+ employees
Good policy configuration and tech support
Pros and Cons
- "Password Vault's policy configuration is very good - when you receive an attack, you can segment the structure of the project in order to isolate parts or users."
- "Upgrading the product is very difficult, so this could be an area for improvement."
What is our primary use case?
What is most valuable?
Password Vault's policy configuration is very good - when you receive an attack, you can segment the structure of the project in order to isolate parts or users.
What needs improvement?
Upgrading the product is very difficult, so this could be an area for improvement.
For how long have I used the solution?
I've been using this solution for six months.
Buyer's Guide
CyberArk Privileged Access Manager
January 2026
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
What do I think about the stability of the solution?
There have been a few lags when connecting with RDP, but otherwise, the stability is good.
What do I think about the scalability of the solution?
Password Vault's scalability is good.
How are customer service and support?
The technical support is very good in general but could provide more help when upgrading.
What other advice do I have?
I would rate this solution eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Information Security Analyst at a financial services firm with 1,001-5,000 employees
User-friendly GUI but more expensive than most competitors
Pros and Cons
- "CyberArk's GUI is user friendly."
- "Password Vault is much pricier than other solutions. A vendor team might struggle to explain why that price is justified. There are good alternatives that cost less."
What is our primary use case?
The primary use case is to monitor the official activity of a privileged user for privilege violations.
What is most valuable?
CyberArk's GUI is user friendly.
For how long have I used the solution?
I have been using CyberArk for only six months.
What do I think about the stability of the solution?
Password Vault is a reasonably stable solution.
What do I think about the scalability of the solution?
I've only used it for a few months, so it's hard for me to say how scalable Password Vault is. Those who've used it longer and deployed it on more endpoints could answer that question better.
How are customer service and support?
We're served by CyberArk's regional support based in India and Singapore, but I want country-level support in Bangladesh, so I can get help quickly. Also, online support is annoying. I would like to get face-to-face support from a local CyberArk representative.
How was the initial setup?
Setting up Password Vault is not easy. We needed an online consultant to help us.
What's my experience with pricing, setup cost, and licensing?
Password Vault is much pricier than other solutions. A vendor team might struggle to explain why that price is justified. There are good alternatives that cost less.
What other advice do I have?
I rate CyberArk Enterprise Password Vault seven out of 10
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
CyberArk Privileged Access Manager
January 2026
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Senior Presale - BU Information Security at a tech services company with 51-200 employees
Feature-rich, good performance, scalable, and has a user-friendly interface
Pros and Cons
- "It's a highly flexible solution that can adapt to each customer's needs."
- "The initial setup could be simpler but it may not be as effective."
What is our primary use case?
We implement this solution for our customers. We are system integrators, not end-users.
The main use case is for secure access, and monitoring the access by IT administrators.
What is most valuable?
I like the performance of CyberArk Enterprise Password Vault.
Definitely, it's a reliable solution.
It has a wide range of features. They are probably the widest range of features on the market. It is the main reason customers usually select this product.
This solution works very well, and the feedback from our customers is very good.
Integration is one of the strongest capabilities of this solution. There are hundreds of integrations that are ready to use. It is continuously growing, which is one of its strengths.
The interface is really user-friendly.
It's a highly flexible solution that can adapt to each customer's needs.
Another strength, for both performance and the security levels, is the segregation of the different rules of the solution.
What needs improvement?
The initial setup could be simpler but it may not be as effective.
For how long have I used the solution?
I've been using CyberArk Enterprise Password Vault for three years, and the company began using it in 2003.
This solution is used mainly on-premises, but the trend is to go with hybrid and cloud deployment for new projects.
What do I think about the stability of the solution?
CyberArk Enterprise Password Vault is a stable product.
What do I think about the scalability of the solution?
CyberArk Enterprise Password Vault is easy to scale.
How are customer service and support?
I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of delivery and support.
How was the initial setup?
We needed to build a specific project that is tailored for each customer. It requires a bit of design with the first part of the project, which is a benefit because the solution has high performance and is built on the needs of the customer.
There is a bit of a setup initially, but it provides them with a good result for the project.
What's my experience with pricing, setup cost, and licensing?
It's an affordable platform.
It is not the cheapest solution available on the market, but if you want a good project, you need to have the value of the solution you are selecting.
In my opinion, it is a good compromise between the cost and the benefits. I think the price is fair.
What other advice do I have?
I would definitely recommend this solution to others who are interested in using it.
I do not have visibility with other solutions that may be better or more up-to-date.
I would rate CyberArk Enterprise Password Vault a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Identity and Access Management Analyst at a financial services firm with 1,001-5,000 employees
Stable feature functionality and usage has been reliable
Pros and Cons
- "The solution is stable and reliable."
- "The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future."
What needs improvement?
The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future.
For how long have I used the solution?
I used CyberArk Enterprise Password within the last 12 months.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
We have approximately eight people in my organization that use this solution.
What other advice do I have?
I did not like the solution at all and I was happy when we stopped using it.
I rate CyberArk Enterprise Password an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Manager at a educational organization with 501-1,000 employees
Reliable, scalable, and easy to install but the pricing could be better as it's expensive
Pros and Cons
- "Its' quite stable."
- "They need to provide better training for the System Integrator."
What is our primary use case?
We use this solution for ID purposes. When we remove a user from the server, we need a privileged ID password.
We are a University. It's a large organization.
What is most valuable?
It's not very different when compared with other products.
What needs improvement?
From what I can see, the Systems Integrator is useless. When I ask for the information, nothing is given to me. They need to provide better training for the System Integrator.
For how long have I used the solution?
I have been working with this solution for two years.
What do I think about the stability of the solution?
Its' quite stable.
What do I think about the scalability of the solution?
It's a scalable solution but could be improved. On a scale of one to five, I would rate it a four.
How are customer service and technical support?
I have not used technical support.
How was the initial setup?
The initial setup is pretty easy. It is not complex.
What about the implementation team?
We used a reseller, integrators, but they were useless to me.
What's my experience with pricing, setup cost, and licensing?
Pricing is quite high and it could be improved.
What other advice do I have?
I would rate CyberArk Privileged Access Security a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CDO & Co-Founder at a tech services company with 1-10 employees
Complete package, thorough threat detection, but expensive
Pros and Cons
- "This is a complete solution that can detect cyber attacks well."
What is most valuable?
This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.
For how long have I used the solution?
I use the solution for security. I make sure the bulk of the password of the certificate for the cloud and on-premise applications are good. I action and administer them when needed.
What do I think about the stability of the solution?
The solution is stable, it is very resilient.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
How was the initial setup?
The installation is not difficult for me because all the information is on the website.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive and requires a license. We pay for an enterprise license.
What other advice do I have?
This is a complete package that has a lot of the capabilities you would want in this type of solution but it is very expensive.
I rate CyberArk PAS a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Auditor de Sistemas y Procesos at a tech services company with 11-50 employees
A full life-cycle solution for managing the most privileged accounts
Pros and Cons
- "Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too."
What is our primary use case?
We sell this solution to our partners. We are not currently using the application for our own use — we're consultants.
What is most valuable?
Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.
What needs improvement?
There are always improvements that can be made, but nothing really stands out. It's hard for me to say as I am not a direct user.
What do I think about the stability of the solution?
CyberArk PAS is very stable.
How are customer service and technical support?
The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is quite reasonable.
What other advice do I have?
Overall, on a scale from one to ten, I would give CyberArk PAS a rating of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
Local tech support is very helpful
Pros and Cons
- "The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five."
- "The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers."
What is our primary use case?
Our primary use case for this solution is business and client management. Our clients are mostly from the banking sector.
What is most valuable?
The CyberArk solutions that have been the most valuable for my solution are the Discovery & Audit (DNA) and Privileged Threat Analytics (PTA) tools. CyberArk is a very important tool for my organization.
The setup was very easy for me.
What needs improvement?
The product could be easier to use. More work needs to be done on this aspect; it is not good enough yet. It also takes up a lot of server space. Sometimes we need to use up to seven servers.
For how long have I used the solution?
I have been using the solution for about a year. My company resells and implements this solution.
What do I think about the stability of the solution?
I think this solution has a lot of stability.
How are customer service and technical support?
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it a five.
How was the initial setup?
The initial setup was straightforward. It can be carried out by a single person.
Which other solutions did I evaluate?
The great thing about this solution is that they offer tech support in my language.
What other advice do I have?
I recommend this product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Download our free CyberArk Privileged Access Manager Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
Product Categories
Privileged Access Management (PAM) User Activity Monitoring Enterprise Password Managers Mainframe Security Operational Technology (OT) SecurityPopular Comparisons
Azure Key Vault
Okta Platform
AWS Secrets Manager
HashiCorp Vault
Delinea Secret Server
CyberArk Endpoint Privilege Manager
CyberArk Identity
One Identity Safeguard
BeyondTrust Endpoint Privilege Management
Keeper Enterprise Password Manager
WALLIX Bastion
BeyondTrust Privileged Remote Access
Buyer's Guide
Download our free CyberArk Privileged Access Manager Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- CyberArk vs. ManageEngine Password Manager Pro
- Which PAM tool do you prefer: CyberArk Privileged Access Manager, One Identity Safeguard, Delinea Secret Server, or BeyondTrust Privileged Remote A
- How does Sailpoint IdentityIQ compare with CyberArk PAM?
- What is the difference between Privileged Users and Privileged Accounts
- When evaluating Privileged Identity Management, what aspect do you think is the most important to look for?
- How was the 2020 Twitter Hack carried out? Could it have been prevented?
- Which is the best Privileged Account Management solution?
- What are the top 5 PAM solutions that can be implemented which cover both hybrid and cloud?
- What are the top 5 PAM solutions?
- How will AI and ML help or work with PIM/PAM?














