CyberArk Privileged Access Manager Reviews

We use it for other use cases, such as automating application authorization, managing files, and securing monetary accounts. We use it for managing privileged accounts.

I like everything about it. It's secure and reliable. I especially appreciate that it's locked down and only allows access to authorized components.

The issue is that in many environments, what I purchase via text is different. We have some policies that are specific to Microsoft environments. For example, my actual manager may not be able to connect to a Microsoft product due to a policy on it. The issue that comes to mind now is how six credentials are managed.

Currently, if you try to log in to any server within the environment, you would need to log in every time, regardless of whether you have already received the credential or if the connecting device is present or not. It is a problem with CyberArk. If CyberArk could find a way to solve this, it would greatly improve the experience.

I'm not sure if it is possible to fix this. It's not a point of entry, but it may require a longer string than the user might want to know, or maybe cheaper right now. If CyberArk can find a solution that improves the experience, it would be beneficial to customers.

Another thing is that there are some time needs that could be improved in the future. One thing that could be improved is to create of a better alternative for fixing group policy fees. We currently use Microsoft, but they have introduced new policies that may not be compatible.

I've been working with it for three years. I'm currently working with version 12 of the solution, and I've also worked with version 10 and partition 11.

The number of users is about 3,305, and it is stable. We don't have any small clients, mainly medium and enterprise businesses.

I would rate stability a ten out of ten, and it's very stable.

I would rate scalability an eight out of ten. It's not perfect, but it's fairly scalable.

Some things need improvement. The solution doesn't provide sufficient support. I contacted them at one point, but it took several months to get a response. Additionally, we had an issue with account balances that took a while to resolve. That was four or five years ago, though. Other than that, it's a decent solution.

Regarding the initial setup, I would say it's pretty straightforward on a scale from one to ten, where one is difficult and ten is easy. I'd give it a nine. Deployment took less than a week.

I deployed the solution.

It is pretty pricey. I would rate it a seven on a scale of one to ten, where one is cheap, and ten is very expensive.

Overall, I would rate the solution a ten out of ten.

The solution helps our developers access internal systems. It also helps us in Privilege Access Management.

The tool’s pricing and scalability can be better.

I have been using the solution for five years.

I would rate the tool’s stability a ten out of ten. It is stable.

I would rate the tool’s scalability an eight out of ten. The tool is scalable.

I would rate the tool’s setup a nine out of ten. The solution’s setup is easy. We have a good internal implementation team who completed the deployment in a few days. About five to six engineers worked on the tool’s deployment.

We have an internal integrator for the tool.

We have seen ROI with the tool’s use.

I would rate the tool’s pricing a six out of ten.

The tool is robust and our IT team is happy with it. It provides you with strong security.

The primary use case of the solution is mining the credentials on our Windows unique network.

The solution is able to rotate the credentials and session recording. CyberArk has the ability to change the credentials on every platform.

The initial setup has room for improvement to be more straightforward.

I have been using the solution for three months.

The solution is extremely stable.

The solution is extremely scalable.

The technical support is fantastic and quick to respond. 

I give the initial setup a five out of ten.

The initial deployment requires a couple of weeks and for the on-premises portion an additional two to four weeks. The deployment required one full-time architect and one full-time senior consultant. 

The solution is costly but we get what we pay for.

I give the solution a ten out of ten.

For maintenance, we require one part-time architect and two operations people.

I recommend the solution to others.

Our primary use case for his solution is privileged identity and application identity management, and we deploy the solution on-premises.

We have found the core features of the product most valuable, such as password management, session recording and vaulting.

The architecture needs to be improved. For example, the whole solution can come within a single software bundle instead of the distributed components we have for the on-premise deployments. I think there's room for improvements in that area because the competitors within that space have appliances and software that are just a single software. You don't have to split functionality across several servers like the current deployment.

We have been using this solution for approximately five years.

The solution is scalable. At the point of implementation, 300 users in our organization were using it, but that number may have increased.

The initial setup is not very complex because of my experience and skills. Still, the end users are only in charge of the administrative aspects, but I think the set up is a bit complex for those who are not very savvy with the solution. Implementation took approximately two weeks.

I rate the solution nine out of ten. The solution is good, but the main feature to be improved is having the product in a consolidated software bundle. So the moment we have PSM, it's a dedicated server. We can also have a PVWA in another server, so having a singular bundle is just like the cloud offering. The infrastructure is abstracted from the end user. So if we can have something like that for on-premises, that would simplify implementation. Regardless it's a good solution, it works, and the bank is happy with it. My recommendation to people considering implementing this product is to get the scoping appropriately done. It comes down to scoping the initial deployment, so it doesn't take forever. Still, if you're not scoping correctly, you could have a situation where people keep adding new accounts continuously, and your project never ends. Hence, scoping is kind of important.

We are using CyberArk Privileged Access Manager because we have too many accounts and we need to manage them.

CyberArk Privileged Access Manager has helped our organization by controlling users' access.

CyberArk Privileged Access Manager could improve the integration docking, it should have more layers. For example, integration with OpenShift.

I have been using CyberArk Privileged Access Manager for approximately two years.

CyberArk Privileged Access Manager is stable.

We have thousands of users using CyberArk Privileged Access Manager in my organization.

The support from CyberArk Privileged Access Manager is good.

The initial setup of CyberArk Privileged Access Manager was straightforward.

We had a local third-party company help us with the implementation of CyberArk Privileged Access Manager. The maintenance is sometimes a challenge for our consulting team that does it.

I would recommend this solution to others.

I rate CyberArk Privileged Access Manager a nine out of ten.

CyberArk Enterprise Password Vault can be used for password vaulting and purpose session management.

The most valuable features of CyberArk Enterprise Password Vault are password vaulting and automatic rotation of passwords after use.

CyberArk Enterprise Password Vault can improve the distributive vault feature. Distributing the vault in multiple areas and multiple data centers should improve.

I have been using CyberArk Enterprise Password Vault for approximately seven years.

The stability of CyberArk Enterprise Password Vault depends on what you use it for. It is very stable when using a single vault. I had the most problems using the distributive vault. They've worked through some of that, so it's more stable now.

The scalability of CyberArk Enterprise Password Vault is okay. The distributive vault is what would affect the scalability and there were some issues with that that I've run into.

We only have a small number of users in the current company I am working at, and the previous company I was working for had hundreds of users using the solution. 

We do not plan to increase the usage of this solution.

The support from CyberArk Enterprise Password Vault is good.

I rate the support from CyberArk Enterprise Password Vault a four out of five.

Positive

I did not use a solution similar to CyberArk Enterprise Password Vault.

The initial setup of CyberArk Enterprise Password Vault was straightforward. The time it took to implement was two months.

We did the implementation of CyberArk Enterprise Password Vault in-house.

We have approximately nine people for the deployment and maintenance of CyberArk Enterprise Password Vault.

We have seen a return on investment from using CyberArk Enterprise Password Vault.

There are no additional costs other than the standard licensing fees.

We evaluated other solutions but we decided to choose CyberArk Enterprise Password Vault because they were a key player in the market who invented the space.

CyberArk Enterprise Password Vault is great. It excels on-premise. If you were looking at the hybrid or other solutions, there are other solutions that were built in that environment. They're probably a little ahead of CyberArk Enterprise Password Vault at this point.

I rate CyberArk Enterprise Password Vault an eight out of ten.

It is for the lab. We just onboard all the privileged accounts and then try to make them compliant and provide access to end-users. We are CyberArk administrators, and our responsibility is to onboard the accounts and provide access to end-users so that there is no business impact and the users are able to connect to their target services.

I started with version 10.6, and now, the current version of CyberArk is 12.1. It is deployed on-prem, but in my lab, it is my virtual setup.

It is one of the best solutions in the market. Ever since I started using this solution, there has not been any compromise when it comes to our lab.

There is a lot of room for improvement in the report section. I also work on other tools, such as Thycotic, which allows you to create customized reports for your organization's needs. In CyberArk, there are limited reports, whereas in Thycotic or some of the other PAM tools, because the database is different, you can customize the report based on your needs through SQL queries.

The GUI part can be better. Previously, they had a classic one, and then they upgraded to the new one, but it is less user-friendly than other PAM solutions. Its GUI is a little bit complex.

I have been using this solution for almost five years.

It is a stable solution. It is a top PAM solution as per Gartner.

Its scalability is good.

I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the ticket priority, they provided good support. Sometimes, I got a response within two hours.

CyberArk has a distributed architecture. Therefore, as compared to other PAM solutions, it is a little bit complex. You first need to understand the environment and then install the individual components, whereas, in other PAM solutions, you have to build the database and then simply run the application and directly connect to the application. You can then start using the application.

If you are using this solution for the first time, you need to be a little bit aware of Windows, Linux, and AD. Otherwise, it might be complex for you.

I would rate it a nine out of ten. 

Our use case for CyberArk Enterprise Password Vault is managing privileged accounts. These are local accounts, e.g. local desktops, laptops, or servers. They have a built-in administration account, so part of the solution is to ensure that that account's username and password are stored in the vault and managed by CyberArk Enterprise Password Vault.

The most valuable feature of CyberArk Enterprise Password Vault is the auto password recycling feature, which works this way: previous accounts which are managed by this solution get their password reset every time, based on our given parameters, e.g. every two days, every five days, every week, etc. You give CyberArk Enterprise Password Vault the number of days that you want the passwords to be changed, so users won't need to have their passwords written somewhere. They can just log on to the solution and retrieve the password. They may even be able to remotely connect to the devices that they want to connect to via the PSM function of CyberArk Enterprise Password Vault.

What needs to be improved in CyberArk Enterprise Password Vault is their customer support, because as administrative engineers, since we're not experts in the solution, we have to rely on customer support.

Their customer support needs improvement in terms of being responsive and being understanding. They are knowledgeable, but responding and willingness to come and help knowing that it's their tool, rather than relying on the engineers from the customer side, e.g. our side, to do all the technical things.

The initial setup and upgrade process for CyberArk Enterprise Password Vault is complex and can only be done by CyberArk, so this is another area for improvement.

My experience with CyberArk Enterprise Password Vault is almost three years.

CyberArk Enterprise Password Vault stability is good. If it's properly set up, it can just run by itself. It's a very solid tool, but it has to be properly set up because a simple misconfiguration can create a lot of pain. Once set up, it's really good.

Customer support for this product still needs some improvement.

The initial setup for CyberArk Enterprise Password Vault is another pain point, because the setup, including upgrading the solution, can only be done by CyberArk themselves. They have professional services involved to get an initial setup done, and to even do an upgrade, because of the complexity of the product itself.

The SaaS version of CyberArk Enterprise Password Vault is very expensive, but the on-premises version is relative, e.g. depending on the size of the environment, it can be a bit pricey, but it's relatively okay compared to the others. It's their SaaS solution that's expensive.

We're using version 11.1 of CyberArk Enterprise Password Vault.

It's probably not fair to judge CyberArk Enterprise Password Vault based on my overall experience with it, because the tool itself is brilliant, though it's a little bit complex in terms of how it is set up. The customer service could still be improved to meet the standards, but I'm giving CyberArk Enterprise Password Vault a score of seven out of ten.