CyberArk Privileged Access Manager Reviews

The most valuable features of CyberArk Enterprise Password Vault are password rotations and password encryptions.

CyberArk Enterprise Password Vault has a lot of enterprise-level features compared to other PAM products. It's a well-known product, and its implementation is very easy. The solution has good documentation compared to other products. CyberArk Enterprise Password Vault is legitimate software that releases patches as per vulnerability.

We require IAM (identify and access management) capability at the administrator level because we need more identification.

I have been working with CyberArk Enterprise Password Vault for the past six months.

CyberArk Enterprise Password Vault is a stable solution.

CyberArk Enterprise Password Vault is a scalable solution. We have more than 1000 people using the solution.

CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us based on the SLA. The technical support team's response speed and competence are very good.

Positive

The solution was easy to deploy.

We need a basic understanding of the tools needed and customer requirements to deploy the solution. If the customer is looking only for a password deployment, we deploy only the password.

The deployment will require two or three people and a minimum of one week.

CyberArk Enterprise Password Vault's pricing is reasonable. Since CyberArk Enterprise Password Vault is an enterprise-level solution, its cost is higher than other solutions in the market. The solution comes with maintenance for the first year. However, after that, we need to pay for maintenance.

CyberArk Enterprise Password Vault's licensing model is comparatively very easy. It has a single license. We can deploy the solution based on the particular solutions we need.

One or two administrators are more than enough to operate the solution.

A backup strategy and DR setup are more than enough to implement CyberArk Enterprise Password Vault.

Overall, I rate CyberArk Enterprise Password Vault an eight out of ten.

The main use case is the protection of privileged accounts. We also use it for multi-factor authentication and single sign-on.

Now we feel assured that all our privileged accounts are well protected. Our admins don't know passwords and don't enter them manually. This eliminates the risk of interception and account hijacking.

First of all, CyberArk offers great flexibility. Throughout our years of experience, we haven't found any system that we couldn't connect with CyberArk. We have many web management consoles, and it's no problem to connect to them using custom connectors.

Moreover, it's a highly customizable solution. If you know how to do it, you can customize it as you want.

There is room for improvement in the pricing model. From a technical point of view, there are no issues. Support could be faster, though. We have mentioned that better support from CyberArk would be beneficial.

So, support could be faster, and pricing can be improved.

We have been using it for our needs and sharing it for over ten years. Currently, we use version 12.

It is a very stable solution. I would rate the stability a ten out of ten. If you can read the manual and avoid making mistakes, it's very stable.

It is an extremely scalable solution. I would rate the scalability a ten out of ten. In our organization, there are ten CyberArk users; they all are system administrators. 

The customer service and support could be better. The response time could be better. 

Neutral

I would rate my experience with the initial setup a four out of ten, one being difficult and ten being easy. It's a modular system. To run CyberArk, you need to deploy several different services, set them up, and configure the interactions. It's not a solution in one box.

The initial setup is not very complex, but I would say it's not very simple, either.

We have deployed CyberArk in both environments. We have several working calls in the cloud and some parts on-premises. The initial deployment takes about two days. 

Our main technical task was to reduce security risks, which we accomplished with CyberArk.

I would rate CyberArk's pricing a nine out of ten, with one being cheap and ten being expensive. It's one of the most expensive solutions in the market, but it's worth it.

I would suggest finding a qualified partner. Don't try to install and configure it on your own. Instead, seek a certified CyberArk partner. It will save a lot of time and stress.

Overall, I would rate the solution a nine out of ten. It's very good, but there are still areas for improvement, like any other product. 

We use it for service accounts and local accounts for the machine. We are basically using it to rotate passwords or reconciling passwords, as needed. We do have a number which get changed on a yearly basis (most do). Some get changed on a more frequent basis. Users go into the safes that they have access to or whatever account they need, and they pull it. That is our use case.

It is performing well. However, we need a bit more education for our user community because they are not using it to its capabilities.

We are interested in utilizing the CyberArk secure infrastructure or running applications in the cloud. We are actively implementing Conjur right now just on a test basis to see how it goes.

It gives us the capability to rotate passwords. That is the biggest thing. We do not want them being stagnant so every service account that we have needs to be rotated at least once a year.

Being able to automatically change usages, whenever the password is reconciled. However, we still have to educate the user community, because not all our users enter the usages.

PSM: I am going to go back to my company and push for it a little bit more within our groups, because I know that my counterpart has brought it up a number of times in the past. It has been getting blocked, but I have a couple of other paths that we can pursue so we can try to get it, at least, in our infrastructure and tested.

It has been stable. We have not had too many issues with it or any downtime.

It should be able to meet our needs going forward. I don't foresee us leveraging thousands more accounts than we already do. I think it will be fine.

I have done many upgrades on many different systems and applications. It was more of a difficult upgrade path only because there were a lot of small things which could have been done if it were prepackaged into scripts inside the executable during the installation. For example, it automatically stops services so it can do the upgrade. 

There were a lot of manual steps which could have been automated. I read the 10.4 release that was sent out about a month or two ago, and I saw the steps required for upgrade have been reduced by about 90%. That was a big thing for me, but I still haven't seen that yet because we have not upgrade past 9.9.5.

The ROI on this is just being able to rotate on a 365 day schedule the passwords.

Educate the user community once you get it actively deployed and set up a strict policy on it.

Most important criteria when selecting a vendor:

• Good reputation for technical support
• Product that does what it is supposed to do.

The solution is used to provide privileged access management to our datacentre environments, for anyone with admin rights with infrastructure or applications within the datacentres. Authentication to the solution in the PVWA (Password Vault Web Access) with onward connectivity via the PSM for Windows (PSM) as well as the PSM for SSH (PSMP). These provide the session isolation, audit, and session recording capabilities that CyberArk offers. The use of Privileged Threat Analytics (PTA) adds more control functionality to the solution.

The product has allowed us to improve both the management and access to privileged credentials, while also creating a full audit trail of all activities happening within isolated sessions of all tasks and activities taking place within the solution. 

This includes sessions via the solution and sessions to administer the solution itself. From a user perspective, we no longer need to try and create or remember complex passwords or have to be concerned about when they will change as the solution takes care of this and can and does populate these credentials for you so mistyping a complex password is a thing of the past.

Password management is a great feature, as all passwords are changed more frequently. This can be scheduled in line with a specific policy requirement or each time the credentials are returned to the pool for reuse and are always compliant with the password policy however long or complicated the policy states that they need to be. 

Another great feature is the Privileged Threat Analytics (PTA) as this can stop a session based on prescribed risk and bring it to an end or pause it pending approval to proceed.  

The admin interface of the Password Vault Web Access (PVWA) is moving from an old style (the classic interface) to a new style (the v10 interface) and unfortunately, this process is quite slow. That said, it has been moving in the right direction with features becoming available in the v10 interface and some user features are available in both classic and v10 interfaces. I would love to see all the classic interface features moved into the v10 interface or available in both interfaces within the next version. 

I've used the solution for about eight years.

The solution has been very stable.

The solution performs well, however, based on the user base may require a sizable footprint.

Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.

Positive

Our previous solution was not a PAM solution and these days you can't afford to not use one.

The setup is not complicated when trained staff are used.

We handled the initial setup in-house.

Set-up costs can be minimized by controlling the number of applications that are made available within the solution. The newer licenses are per user and open up access to a suite of products, the best value, and security can be achieved by using more of the products.

We looked at other products like Delinia and Wallix.

Take advantage of the vendor's training or use a good partner to provide support and administration.

My company uses CyberArk Enterprise Password Vault for our servers and when our IT partners try to access our mission critical systems. We have also integrated the product with software tools used for authentication purposes. Our company's IT uses LDAP credentials to log in to the PVWA application while also being able to use granted privileges on one or more servers.

The most valuable feature of the solution is session recording.

There is a little bit of confusion in the implementation part, especially when one tries to understand the actual working of the product. The ones involved in the implementation of the product did not show the people in our company how they work on the product. The aforementioned area can be considered for improvement.

I have been using CyberArk Enterprise Password Vault for a year and six months. The product is used in my company. I use CyberArk Enterprise Password Vault Version 12.0. I am a customer of the product.

It is a scalable solution.

We upgraded the solution even though we had subscribed to the product for ten years in our company. In our company, we wanted around 50 employees to be able to operate the solution.

From my end, I have not used technical support. I don't know if my colleagues have faced any problems because of which they had to contact technical support.

The implementation took place over a period of three months.

The solution is deployed on-premises.

CyberArk Enterprise Password Vault is a very expensive product.

I believe that the charges for maintenance and support are already included in CyberArk Enterprise Password Vault's pricing policy.

I will tell those planning to use the solution that it is a very expensive solution. Due to the cyber security constraints of the product, most of the companies are forced to update by paying money to CyberArk, which I feel is one of the problematic areas in the product. Feature-wise, it is a very good product.

I rate the overall product a nine out of ten.

In a large financial institution, CyberArk Privileged Access Management (PAM) plays a pivotal role in ensuring the security and integrity of sensitive financial data. With numerous systems, applications, and databases holding critical client information and transaction data, the institution faced the challenge of managing and protecting privileged accounts effectively.

The PAM solution was seamlessly integrated into the existing IT infrastructure. It introduced granular access controls, requiring all employees to log in with standard user accounts, regardless of their role. When a privileged action is required, the PAM system enables the temporary elevation of privileges through just-in-time (JIT) access, granting access only for the necessary time frame. This reduces the window of opportunity for potential cyber threats.

CyberArk Privileged Access Management (PAM) has been a game-changer for our organization's security landscape. With PAM in place, we've experienced a significant reduction in potential security breaches. The meticulous control it offers over access rights ensures that only authorized personnel can access critical systems and sensitive information. The implementation of just-in-time access has effectively minimized our attack surface, making it incredibly challenging for unauthorized users to exploit vulnerabilities.

The most valuable features of CyberArk Privileged Access Management (PAM) are its granular access controls and just-in-time (JIT) access provisioning. These features ensure that only authorized users have elevated privileges and access to critical systems. JIT access reduces the attack surface by granting privileges only when needed, minimizing exposure to potential threats. 

Additionally, robust auditing and real-time monitoring capabilities enhance security by tracking privileged activities, aiding in threat detection and compliance. PAM's ability to seamlessly integrate into existing infrastructures and streamline workflows further adds operational efficiency, making it an indispensable tool for modern cybersecurity.

CyberArk PAM could greatly benefit from an under-the-hood update; integrating machine learning algorithms could provide predictive insights.

The user interface lacks intuitiveness; revamping the UX of the web access panel through intuitive navigation, customization, contextual assistance, visual coherence, and accessibility considerations will undoubtedly result in higher user satisfaction, increased engagement, and ultimately, a more competitive offering in the market.

In addition, several tools seem to be outdated, however, you can see that CyberArk is constantly working on them.

I've used the solution since 2017.

I'm a security solutions architect. I design solutions and hand them over to the client once they're implemented. We educate the users on how the solution works or turn it over to our managed services department

CyberArk PAM is an identity management solution used to manage privileged accounts on domains and local servers, including admin accounts in Windows environments and root users in Unix. 

With CyberArk, you can be fully confident that your existing accounts are secure. You will be 100 percent secure against attacks if you have all the right policies in place.

PAM could be more user-friendly and CyberArk could update the documentation to include more real-world examples. You have to learn it yourself through trial and error. In particular, the online documentation should have more information about troubleshooting.

I have used CyberArk PAM for two years. 

CyberArk PAM is stable.

CyberArk PAM is scalable. Managing 80,000 accounts is almost as easy as managing a thousand. 

CyberArk has a solid community. It's easy to get support and feedback from the forums. However, it can be difficult to access official technical support if you don't have a CyberArk certification because they have a process to limit unnecessary calls. You get excellent support once you're certified. 

Deploying CyberARK is complicated, but it is relatively easy for me because I have excellent scripts for implementing the prerequisites. It might be challenging for the average end user. It would be ideal to educate them in a demo environment because hard to explain this to a user without them. I would need to build an environment to show them. A simulated lab environment is one thing CyberArk PAM lacks.

We set up the prerequisites and discover the privileged accounts in the environment. CyberArk has a tool that scans the servers and detects accounts. This works best in a Microsoft environment. It's more difficult without Active Directory because you have to rely on the information the customer provides. You can begin the onboarding process once you've identified the accounts. 

It takes a month to set up the prerequisites and two or three days to install CyberArk PAM. Once it is deployed, it takes eight months to a year to tie up some loose ends. You may need to identify some accounts that you missed. The total time depends on the size and complexity of the user's environment. If you've configured everything correctly, it's simple to maintain. 

The ROI for CyberArk PAM is difficult to measure because the benefit is a reduction in risk. If CyberArk can eliminate most of the customer's security risks, then it's worth what they paid. 

CyberArk isn't cheap, but it's the best. You have to pay for quality. 

I rate CyberArk Privileged Access Manager 10 out of 10. CyberArk is the leader in Gartner's quadrant. I tell my customers that they need to be 100 percent secure—99 percent isn't good enough. The top hackers will exploit that 1 percent hole, and you're finished. You need 100 percent, or else you're wasting your money.  

I've deployed Password Vault for various use cases across different industries from finance to healthcare and manufacturing. 

I love how easily we could operate within Password Vault and get things done. It was almost effortless. After we went through the implementation phase, it did what was promised, and we did not have to call support. It was a flawless install. All of us had experience as well because we got our certifications. We'd worked with it for at least a year.

There was a situation when one of our presidents had an issue, but I can't recall the specifics.

I've been using Password Vault for three years now.

For scalability, I'd give it a 13 on a scale of one to 10.

The installation was very smooth. 

At my previous company, my budget amount was $15,000, and we didn't spend all of that. It was a larger company than the one I'm with now. It was global. We didn't spend that or come anywhere near it. They're still adding on, and I know that CyberArk will be the solution that they're going to stick with. They were hybrid, and now they're all cloud.

I rate Password Vault 10 out of 10. If you're planning to implement Password Vault, my advice is to just let it work. Do all your use cases up front, and make sure you throw everything at them that you think will happen in your environment. Make sure that that's all addressed, so when you go to deployment, it's just easy.