CyberArk Privileged Access Manager Reviews

In our company, CyberArk is used to manage passwords for IP use. We use CyberArk for managing and automatically changing passwords in our managed system and environment.

We use it for coding privileged sessions, but we also use another solution for that, and CyberArk is the backup for this.

We are using the latest version.

It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes according to the internal security policies in our bank.

CyberArk PAM gives us a single pane of glass to manage and secure identities across multiple environments. This is quite important for compliance reasons.

CyberArk PAM provides quantitative risk analysis for every human and machine identity in our environment. This has a big impact on reducing risk. 

The PAM feature is the most valuable. It helps us to automate our jobs and administrative tasks. 

It also gives us a lot of features for compliance. Using this type of software is required by Polish law in finance and business in Poland.

We use CyberArk’s Secrets Manager to secure and manage secrets and credentials for mission-critical applications. The newest GUI is much better than the older version. Now, it is quite good.

CyberArk PAM provides an automated and unified approach for securing access to all types of identities that we use. This is very important to us.

I would like advanced RPA in the basic license. CyberArk has RPA, but we would need to buy additional licenses. It is not out-of-the-box.

I would like better support.

I have been using it for five years.

So far, we don't have any problems. We have implemented higher availability in CyberArk. So, maintenance or updates don't have an impact on our environment. We don't have performance problems or anything like that. The stability is very high.

I have had no problem with agility in this solution. Everything works fine and gives us an opportunity to act as we want.

According to the information that I have, we simply add more servers if we need it or have additional business requirements. So, scalability is high.

There are about 155 users. Mostly, they are our IT administrators and developers.

This tool is used daily in our bank. We don't have plans to increase usage right now.

We don't often contact technical support, but when we do it, the response could be faster and better.

Neutral

We didn't previously use another solution.

The initial setup was complex. Our deployment took three months.

We needed to scale our environment and implement the correct number of servers to prepare for a working environment.

Implementation of our CyberArk instance was done by an external company. It covered all our needs and requirements.

We have not seen ROI directly in money. However, we have seen ROI in quality. It increases security in our IT environment and provides the highest SLA for our systems.

CyberArk PAM helps save us time when it comes to onboarding new employees and providing them secure access to SaaS apps and IT systems. It is saving us about two to three days per new employee.

We use an old model for pricing. The new model is a subscription model on the cloud. 

The price of CyberArk support could be a little bit less. Otherwise, pricing is fine.

We did some benchmarking, without the tools, to compare the cost of maintenance and functionality. We compared CyberArk to Password Manager Pro from ManageEngine. CyberArk has more functionality and better stability, in our opinion. The price was very similar between the two solutions. 

CyberArk is a good technology partner. They help us a lot with maintenance and our security process management.

I don't have experience in the cloud using CyberArk. However, for on-premises environments, it works very well. I recommend it. 

I would rate the solution as a nine out of 10. 

The solution's most valuable features are one-time password and exclusive access.

CyberArk is complicated and costly to deploy for Windows servers compared to a few other vendors. It would be helpful if they combined all the components on a single server. Also, they should release a version specific to small businesses with two servers installation architecture.

We have been using the solution for three years.

The solution is highly stable. I rate its stability a ten out of ten.

I rate the solution's scalability a ten. It is the best in the market. It can scale to any infrastructure. We had implemented around 1000 target servers for our previous customers.

The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues ourselves based on the documents provided by the vendor. If you contact them for any problems, they solve them within a few hours.

I have implemented the solution for small and large enterprises. I haven't come across any bugs or issues. I use the 12.2 version as it is more stable, and I have more experience working with it than the newer version. It is easier to deploy if you know how to use it.

The time taken for deployment depends on specific project requirements. In the case of lesser servers and target machines, it takes about a few weeks. Whereas for a larger number of servers, it takes around two to three months to complete. The process involves setting up servers to host password vault, API access, central policy manager, and SM server. Additionally, for customer-specific requirements, we can set up Distributed Trusted Host (DTH) server for privileged analytics and Privileged Session Manager (PSM) for session management.

Apart from the deployment, it involves configuring policies, setting up additional connection components, etc.

The solution is cost-effective for the features. In comparison, other vendors would charge extra for the same features. Also, its pricing model is based on the number of users rather than the number of servers. Thus, there are no additional costs. I rate its pricing a six or seven.

I recommend the solution to others and rate it a ten out of ten. It is user-friendly once you understand its functionality.

The solution helps our developers access internal systems. It also helps us in Privilege Access Management.

The tool’s pricing and scalability can be better.

I have been using the solution for five years.

I would rate the tool’s stability a ten out of ten. It is stable.

I would rate the tool’s scalability an eight out of ten. The tool is scalable.

I would rate the tool’s setup a nine out of ten. The solution’s setup is easy. We have a good internal implementation team who completed the deployment in a few days. About five to six engineers worked on the tool’s deployment.

We have an internal integrator for the tool.

We have seen ROI with the tool’s use.

I would rate the tool’s pricing a six out of ten.

The tool is robust and our IT team is happy with it. It provides you with strong security.

Privileged Access Management is basically used to just keep track and log. We have to provision those accesses. If a newcomer comes, they have to be identified to ensure they are the correct users. So for those, there is a web implementation where there are some products that you can order, then they're approved. Depending on that mechanism, it's been decided, oh, this is a valid user. That's how it's been managed.

Privileged Access Management in CyberArk is one of the very first features that was implemented as part of Privileged Access Management. Then came Endpoint Manage and finally the Password Vault. From the very beginning, once Identity Access Management as a service started, with Dell One Identity Manager as the first service. Then came CyberArk. I don't think there is an additional benefit that it has brought. It's sort of an essential commodity in the entire Identity Access Management infrastructure.

For me, Privileged Access Manager and One Identity sort of merge together. For me, the best part of CyberArk is Password Vault and Endpoint, basically. If you ask me what's there that, it's that everything is pretty straightforward. There is no confusion. It's a pretty straightforward application to work on.

It is a scalable product.

The solution is stable. 

They should allow further customization as it's really hard to do any further customizations over CyberArk. We do have a wrapper of customization. However, it's very difficult, especially their web implementation. That's one thing I would say they can improve. With Angular and everything on the market, they still have their in-house web implementation tool, which is sort of a headache. 

I would love them to improve their UI customizing features. 

You simply cannot install the demo UI in every customer, basically. They would always ask for something to make their UI look a little different -  simple things like their logo or some sort of additional information pertaining to their particular customer. Even doing the smallest of changes takes a lot to do. 

The solution is stable and reliable. 

I haven't been faced with intermittent bugs like I do on One Identity.

With CyberArk, we rarely get those situations. It's a very, very stable software. You rarely need to raise any bug or service request with them.

It's pretty scalable. Although we haven't increased our infrastructure once, we have installed the latest version. Even then, adding other infrastructure items into the portfolio is not a big deal once you have done the initial installation.

Our organization is more than 30,000 to 35,000 people. However, only a handful of them are entitled to Privileged Access Management. There might be only 5,000 users. It is used quite extensively.

It sort of was implemented with One Identity Manager when Identity Access Management came into the picture. In early times when there was simply Excel as an identity access manager, and then there was nothing basically. Once there was the onset of proper identity access management without in-house custom tools or proper streamlining process, this solution was added. Initially, One Identity was sort of used as a Privileged Access Management also. However, soon they realized that it lacked in a lot of places for Privileged Access Management. That's when we went to CyberArk. That was way before my time.

I have been part of the initial implementation. However, the day-to-day operational tasks are being handled by a different team.

I was part of a migrational project. When I joined this organization, they were just migrating from the last stable version to the present stable version. It was pretty straightforward. There was, in my organization at least, documentation that was a bit more thorough to follow. That helped me a lot.

The implementation takes quite some time. Even in production, we have to instantiate the service. We had to take a special weekend, which means downtime since this is a critical application. Therefore, moving this takes some time. It's not that there are glitches and all. It's such a heavy application that requires moving so many things. For us, it took around nine to nine and a half hours roughly to deploy. This is considering if I take off all the in-between stoppages and breaks.

Privileged Access Management is a complex topic. I won't say that any of the tools are straightforward. That said, if you are thorough, then it's pretty straightforward for people who are in this industry.

I'd rate the setup process a four out of five in terms of ease of implementation.

With every security tool, new users learning by themselves is a bit difficult since the material isn't openly released. It's released if you have a partnership or if you pay for the software. That makes learning the tool a bit difficult. If you are interested in learning, the only thing is to get a job in that field. If your company is using it, it's like learning by doing. That's the only way you can learn about this product.

I'd rate the solution eight out of ten.

We use this solution for the user ADM account onboarding process within our company. If they need server access, we create ADM accounts, and we onboard to CyberArk.

We use it also for the password protection process with other products. We can use this as a password wallet, and we create the password rotation in CyberArk.

We can grant access, check the system's health, and create policies for users.

Creating policies and the password rotation feature have been valuable. We don't have to memorize our password for the ADM account.

Security wise, it's really safe. The password expires within six to eight hours, so no one can get that password from us. Other users can't log in without our credentials, and also, the ADM account password will automatically rotate.

It's really user-friendly as well.

Report creation could be improved.

The policies could be more customized.

I've been working with this solution for almost nine months. It's deployed on the cloud.

The stability is really good.

We have more than 2000 users, and it's really easy to scale.

I have worked with Thycotic before. It is not user-friendly, although it has changed a lot.

Implementation was really hard, and the reporting was not as good as the users expected. In comparison to CyberArk, Thycotic was not better.

The deployment process is really easy, and I would give it a four out of five.

We got support from the CyberArk team but deployed it ourselves. It was easy to follow the documentation and user guide.

CyberArk is an expensive product.

If you can afford CyberArk Privileged Access Manager or you are looking 5 to 10 years in the future, it's a good investment. You will gain experience handling all these pieces using the one product. You can easily integrate with other products also.

You would have maintenance with other PAM products, and you won't with CyberArk. You can save that money by investing in a high quality product from the beginning itself.

Overall, I would rate CyberArk Privileged Access Manager at eight on a scale from one to ten.

We Enterprise Password Vault to manage privileged credentials as well as some server and activity logging.

Before we implemented CyberArk, we had no password vault, so it was challenging to keep a record of who made changes and had access. With CyberArk, everything is a click away for us. We don't need to worry about reporting and other things. We can on our server to check who had access and the changes they made. 

The logs and reporting features are impressive.

We've been using CyberArk for about five years now.

CyberArk is stable, and the performance is awesome.

CyberArk is highly scalable. You don't need to worry about being dependent on only one server because you can deploy to multiple ones and manage it with all of them. If one fails, you can still use your access, so I think it's scalable.

We aren't using the solution extensively, but we plan to expand, and we'll definitely we'll continue with the same solution.

I rate CyberArk support 10 out of 10. We have contacted tech support a few times for help with some of the cases, and the support was perfect.

Positive

We didn't have a password vault solution before CyberArk. 

The initial setup was straightforward for us, but it depends on how you want to use it. It will become a little complex, and you need to gain some knowledge to customize it how you want. That applies to any product. I'll rate CyberArk 10 out of 10 for ease of setup. 

It took us around five or six months to deploy because we were also testing out some other products at the same time. And after testing for a few months, we decided to go with CyberArk for the final production rollout. Once you complete the setup, you don't need much maintenance, but we have around 40 system administrators managing the CyberArk server. 

We did the deployment with our in-house team.

CyberArk's license is too expensive. I rate it seven out of 10 for affordability.

We tried a couple of solutions before selecting CyberArk. Some of them are highly secure, but the reporting functions were tricky. A few were highly scalable, but they required a lot of resources to manage. We preferred CybeArk because it's easy to use and set up. Once you complete the setup, you have everything at the click of a button.

I rate CyberArk Enterprise Password Vault nine out of 10. If you're worried about privileged ID management, security, and scalability, you should go with CyberArk.

I am using CyberArk Privileged Access Manager to protect our servers. It can be either a Windows or Linux Server. Additionally, we have some network devices, and databases, such as Oracle and MySQL Server being protected.

It's improved our organization a lot. It has fulfilled some guidelines from the Indian government. There is some Indian government guideline for anonymity and access management. Similarly, there are guidelines for GDPR, and where we have vendor's control. CyberArk Privileged Access Manager has helped us to meet all the requirements.

CyberArk Privileged Access Manager's main benefit is it provides secure access to our servers. There are features to capture the user activity, it provides video recording processing. If the users are logged in to the server, we can see what activities they are performing. It's a very nice tool for Privileged Access Management. They have plenty of useful services and the solution has fulfilled our needs.

The solution could improve by adding more connectors. 

I have been using CyberArk Privileged Access Manager for two and a half years.

CyberArk Privileged Access Manager is a stable and reliable solution.

We have approximately 200 people using this solution.

The support team from CyberArk Privileged Access Manager is very good.

I have not used other solutions.

CyberArk Privileged Access Manager's initial setup is straightforward. However, it can depend on many factors, such as architecture.

I used a partner for the implementation of the CyberArk Privileged Access Manager.

The number of people required for the implementation of CyberArk Privileged Access Manager depends on the number of applications. However, for my team, we have two to four people who were involved in the development of our architecture. 

From a technology perspective, CyberArk Privileged Access Manager has helped us to improve our services. It helped us to meet our requirements or guidelines. Whether it's audit perspective, internal, or external, whatever the guideline is, it meets our needs. If there are any independent agencies that need to be involved we meet those requirements.

The price of CyberArk Privileged Access Manager is expensive. There are no other fees other than the standard licensing fees.

As part of our company's policies, we have to evaluate other solutions.

I would advise others that requirements should be discussed properly with all the stakeholders to understand their expectations. Additionally, it is important to explore our tool limitations. We should more focus on solution designing.

I rate CyberArk Privileged Access Manager a nine out of ten.

It is for the lab. We just onboard all the privileged accounts and then try to make them compliant and provide access to end-users. We are CyberArk administrators, and our responsibility is to onboard the accounts and provide access to end-users so that there is no business impact and the users are able to connect to their target services.

I started with version 10.6, and now, the current version of CyberArk is 12.1. It is deployed on-prem, but in my lab, it is my virtual setup.

It is one of the best solutions in the market. Ever since I started using this solution, there has not been any compromise when it comes to our lab.

There is a lot of room for improvement in the report section. I also work on other tools, such as Thycotic, which allows you to create customized reports for your organization's needs. In CyberArk, there are limited reports, whereas in Thycotic or some of the other PAM tools, because the database is different, you can customize the report based on your needs through SQL queries.

The GUI part can be better. Previously, they had a classic one, and then they upgraded to the new one, but it is less user-friendly than other PAM solutions. Its GUI is a little bit complex.

I have been using this solution for almost five years.

It is a stable solution. It is a top PAM solution as per Gartner.

Its scalability is good.

I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the ticket priority, they provided good support. Sometimes, I got a response within two hours.

CyberArk has a distributed architecture. Therefore, as compared to other PAM solutions, it is a little bit complex. You first need to understand the environment and then install the individual components, whereas, in other PAM solutions, you have to build the database and then simply run the application and directly connect to the application. You can then start using the application.

If you are using this solution for the first time, you need to be a little bit aware of Windows, Linux, and AD. Otherwise, it might be complex for you.

I would rate it a nine out of ten.