CYPHER Learning Reviews

Before CYPHER Learning, our school was very traditional and did not use any type of online documentation. The pandemic made us look for new ways of doing things and that's when CYPHER Learning arrived. At first, it seemed very difficult to understand because we were not used to a student being able to archive their work and manage their learning in such an independent way. But this new modality of having the information online and using the CYPHER Learning application on a cell phone to see your work progress is something that has helped our institution.

It seems to me that CYPHER Learning is very didactic. You can count on forums and teamwork. It greatly favors individual work as well as teamwork. It is very important that students know how to write, but also that they know how to communicate. CYPHER Learning also facilitates socializing through the platform.

The solution has also helped save time, about 40 percent, on intervention strategies for students. For example, I have students who may take time to deliver assignments because they find them more complex. CYPHER Learning enables me to ask a student to do everything in a more creative way, such as by uploading a video or a canvas. In that way, life is made easier for them. Progress is faster thanks to NEO. Students can access a folder designed especially for them, according to their specific needs. NEO allows me to focus on exactly what they need and helps me close the learning gap.

And in terms of administrative work, it helps me do everything faster. Before, I had to see the grades separately. Now I can see them through CYPHER Learning and it helps a lot to consolidate the grades faster.

We also save money on modules and books, and students have the information wherever they are.

CYPHER Learning has taught me how to be organized. It used to be complicated for me to review and correct papers, but CYPHER Learning streamlines the process and provides the option of giving quick feedback, from both students and teachers.

In CYPHER Learning, all learning sessions are uploaded so that students can preview them before class, and students can upload their activities in class. We also use the synchronization with Zoom. 

The fact that you can organize all the information so that you have an order regarding the topics that the students review, and the way in which CYPHER Learning archives all the work done by the students, seems very useful to me.

I have many students in my charge and thanks to the automation provided by CYPHER Learning, it is possible to apply any class to any classroom and, in that way, replicate the same content for all classrooms.

Each student has different needs. In the comments section, they can express their needs and I, as a teacher, can provide them with some additional detail about what to do in the activity. It is a mini-chat where teachers communicate with students. I can talk privately with the student about those sections of the class where they need reinforcement.

It is very easy for educators to communicate with students using CYPHER Learning. The comments section in the projects makes our lives a lot easier. I can make observations on how to improve their work and if the student has any questions they reply immediately. In this way, there is constant feedback. The student feels fully cared for. Before CYPHER Learning, they had to wait until the next class to see the teacher and communicate with him. It is very important to be able to communicate. That gap that existed before between teachers and students is reduced when the student feels they will get a quick and effective response from the teacher. They feel looked after.

Also, the student has a bar that shows his progress. CYPHER Learning organizes all the evaluations and summarizes things. In addition to that, because we are between virtual and face-to-face classes nowadays, the content uploaded in CYPHER Learning is an advanced type of "information spoiler" about what they are going to do each semester. And the exercises they do give us feedback regarding the level of each student.

There is room for improvement in the way competencies for each area are designated. I would like the exact activities to be specified somewhere to clarify for the students what they need to complete each activity.

We started using CYPHER Learning in 2020, when the pandemic started.

I have never had connection problems. The platform is very stable and has always worked well.

I feel that CYPHER Learning has everything I need, in terms of infrastructure and communication with students. CYPHER LEARNING is always innovating. Recently, they showed us new tools. They care about meeting needs as time goes by.

We have about 1,500 users, including students, teachers, and supervisors. We are using it to its maximum, so there is no way to increase our usage of it.

I haven't had any issues so I haven't had any experience with their technical support.

Positive

The other solution we have is SieWeb but it is just for uploading notes so it's not comparable to CYPHER Learning.

It was complex at the beginning. It was the first time we interacted with a platform of this type. However, it is intuitive and, by exploring, you understand its functionalities. 

We had three training sessions, each lasting approximately two weeks, and then teachers began to use it independently. But it really depends on how much the teacher tries to manage and experiment with it. Our older teachers had difficulties.

At first, a small number of teachers were trained, and then general training was given. In each area there was an advisor. And one teacher, who predominated in the platform, advised the rest of the team and shared what they knew about it.

In the general training, there was a CYPHER Learning implementer, but we didn't really need a lot of help because we were able to help each other and answer questions. 

My experience with the implementer was quite good. He was very didactic, he tried to answer questions very calmly and make himself understood, and he was very patient.

Our ROI is that the students and teachers feel comfortable with the solution. The fact that we are all satisfied with the work means that the investment was worth it.

Look into whether it is useful for your school. CYPHER Learning has fast statistical data and many resources.

The tools for tagging classes and assignments with competencies don't really help me in the subject that I teach. Where it does help is in all the options that the student has to write, such as forums and exercises. Perhaps during the pandemic it was more necessary but now it is used less frequently.

The innovation and deployment of CYPHER Learning was very useful. In our school there are always surveys, and CYPHER Learning is something that everyone sees as necessary.

Foreign Language:(Spanish)

¿Cómo ha ayudado a mi organización?

Antes de CYPHER Learning, nuestra escuela era muy tradicional y no utilizaba ningún tipo de documentación en línea. La pandemia nos hizo buscar nuevas formas de hacer las cosas y ahí llegó CYPHER Learning. Al principio parecía muy difícil de entender porque no estábamos acostumbrados a que un alumno pudiera archivar su trabajo y gestionar su aprendizaje de forma tan independiente. Pero esta nueva modalidad de tener la información en línea y usar la aplicación CYPHER Learning en un celular para ver el avance de tu trabajo es algo que ha ayudado a nuestra institución.

Me parece que CYPHER Learning es muy didáctico. Puedes contar con foros y trabajo en equipo. Favorece mucho el trabajo individual así como el trabajo en equipo. Es muy importante que los alumnos sepan escribir, pero también que sepan comunicarse. CYPHER Learning también facilita la socialización a través de la plataforma.

La solución también ayudó a ahorrar tiempo, alrededor del 40 por ciento, en estrategias de intervención para los estudiantes. Por ejemplo, tengo alumnos que pueden tardar en entregar las tareas porque las encuentran más complejas. CYPHER Learning me permite pedirle a un estudiante que haga todo de una manera más creativa, como subir un video o un lienzo. De esa manera, la vida se les hace más fácil. El progreso es más rápido gracias a CYPHER Learning. Los alumnos pueden acceder a una carpeta diseñada especialmente para ellos, según sus necesidades específicas. CYPHER Learning me permite concentrarme exactamente en lo que necesitan y me ayuda a cerrar la brecha de aprendizaje.

Y en cuanto al trabajo administrativo, me ayuda a hacer todo más rápido. Antes tenía que ver las calificaciones por separado. Ahora puedo verlos a través de CYPHER Learning y ayuda mucho a consolidar las calificaciones más rápido.

También ahorramos dinero en módulos y libros, y los estudiantes tienen la información donde sea que estén.

CYPHER Learning me ha enseñado a organizarme. Antes me resultaba complicado revisar y corregir trabajos, pero CYPHER Learning agiliza el proceso y ofrece la opción de dar feedback rápido, tanto de alumnos como de profesores.

¿Qué es lo más valioso?

En CYPHER Learning, todas las sesiones de aprendizaje se cargan para que los estudiantes puedan obtener una vista previa antes de la clase y los estudiantes puedan cargar sus actividades en clase. También usamos la sincronización con Zoom.

Me parece muy útil el hecho de que puedas organizar toda la información para que tengas un orden respecto a los temas que revisan los alumnos, y la forma en que CYPHER Learning archiva todo el trabajo realizado por los alumnos.

Tengo muchos alumnos a mi cargo y gracias a la automatización que brinda CYPHER Learning, es posible aplicar cualquier clase a cualquier aula y, de esa manera, replicar el mismo contenido para todas las aulas.

Cada estudiante tiene necesidades diferentes. En la sección de comentarios, pueden expresar sus necesidades y yo, como docente, puedo brindarles algún detalle adicional sobre qué hacer en la actividad. Es un mini-chat donde los profesores se comunican con los alumnos. Puedo hablar en privado con el alumno sobre aquellas secciones de la clase en las que necesita refuerzo.

Es muy fácil para los educadores comunicarse con los estudiantes usando CYPHER Learning. La sección de comentarios en los proyectos nos hace la vida mucho más fácil. Puedo hacer observaciones sobre cómo mejorar su trabajo y si el estudiante tiene alguna pregunta, responde de inmediato. De esta manera, hay una retroalimentación constante. El estudiante se siente totalmente atendido. Antes de CYPHER Learning, tenían que esperar hasta la próxima clase para ver al maestro y comunicarse con él. Es muy importante poder comunicarse. Esa brecha que existía antes entre profesores y alumnos se reduce cuando el alumno siente que obtendrá una respuesta rápida y eficaz por parte del profesor. Se sienten atendidos.

Además, el estudiante tiene una barra que muestra su progreso. CYPHER Learning organiza todas las evaluaciones y resume las cosas. Además de eso, debido a que hoy en día estamos entre clases virtuales y presenciales, el contenido subido en CYPHER Learning es una especie de "spoiler informativo" avanzado sobre lo que van a hacer cada semestre. Y los ejercicios que hacen nos retroalimentan respecto al nivel de cada alumno.

¿Qué necesita mejorar?

Hay margen de mejora en la forma en que se designan las competencias para cada área. Me gustaría que las actividades exactas se especifiquen en alguna parte para aclarar a los estudiantes lo que necesitan para completar cada actividad.

¿Por cuánto tiempo he usado la solución?

Empezamos a usar CYPHER Learning en 2020, cuando empezó la pandemia.

¿Qué pienso sobre la estabilidad de la solución?

Nunca he tenido problemas de conexión. La plataforma es muy estable y siempre ha funcionado bien.

¿Qué opino de la escalabilidad de la solución?

Siento que CYPHER Learning tiene todo lo que necesito, en cuanto a infraestructura y comunicación con los estudiantes. CYPHER LEARNING siempre está innovando. Recientemente, nos mostraron nuevas herramientas. Se preocupan por satisfacer las necesidades a medida que pasa el tiempo.

Tenemos alrededor de 1500 usuarios, entre estudiantes, profesores y supervisores. Lo estamos utilizando al máximo, por lo que no hay forma de aumentar nuestro uso.

¿Cómo son el servicio de atención al cliente y el soporte?

No he tenido ningún problema, así que no he tenido ninguna experiencia con su soporte técnico.

¿Qué solución usé anteriormente y por qué cambié?

La otra solución que tenemos es SieWeb, pero es solo para cargar notas, por lo que no es comparable con CYPHER Learning.

¿Cómo fue la configuración inicial?

Fue complejo al principio. Era la primera vez que interactuábamos con una plataforma de este tipo. Sin embargo, es intuitivo y, al explorarlo, comprendes sus funcionalidades.

Tuvimos tres sesiones de capacitación, cada una de las cuales duró aproximadamente dos semanas, y luego los maestros comenzaron a usarla de forma independiente. Pero realmente depende de cuánto el maestro intente manejarlo y experimentar con él. Nuestros maestros mayores tenían dificultades.

Al principio, se capacitó a un pequeño número de maestros y luego se impartió capacitación general. En cada área había un asesor. Y un docente, que predominó en la plataforma, aconsejó al resto del equipo y compartió lo que sabían al respecto.

¿Y el equipo de implementación?

En la capacitación general, hubo un implementador de CYPHER Learning, pero realmente no necesitábamos mucha ayuda porque pudimos ayudarnos entre todos y responder preguntas.

Mi experiencia con el implementador fue bastante buena. Era muy didáctico, trataba de responder a las preguntas con mucha calma y hacerse entender, y tenía mucha paciencia.

¿Cuál fue nuestro Retorno de Inversión?

Nuestro retorno de inversión es que los estudiantes y profesores se sienten cómodos con la solución. El hecho de que todos estemos satisfechos con el trabajo significa que la inversión valió la pena.

¿Qué otro consejo tengo?

Mira si es útil para tu escuela. CYPHER Learning tiene datos estadísticos rápidos y muchos recursos.

Las herramientas para etiquetar clases y tareas con competencias realmente no me ayudan en la materia que enseño. Donde sí ayuda es en todas las opciones que tiene el alumno para escribir, como foros y ejercicios. Quizás durante la pandemia era más necesario pero ahora se usa con menos frecuencia.\

La innovación y el despliegue de CYPHER Learning fue muy útil. En nuestra escuela siempre hay encuestas, y CYPHER Learning es algo que todos ven necesario.

We were searching for a learning management system that had unusual features to meet our requirements, including the ability to sell our course.

A significant improvement is the performance we get. Our other system has performance issues. Sometimes, it takes that system ages to upload the content, to set up users and enroll a course, et cetera. With CYPHER Learning, it's just a matter of clicks and the system reacts immediately. And there is definitely very solid IT performance in the back end. It's a huge time saver. 

The system is also responsive, which is highly appreciated among our clients and customers, as well as our staff, as they can do everything on their mobile devices.

In terms of administrative work and costs, with CYPHER Learning, they are about a quarter of what they were. In the dental business, it's necessary to have hands-on training, but we also have a lot of remote training activities, so we still have a certain collection of tools to provide everything, but we are on our way to integrating everything under one roof with CYPHER Learning.

When looking for a solution, we defined a certain set of must-have features as well as some advanced features that would be good to have. And CYPHER Learning has both. 

The core functionality includes

• an intuitive, multilingual user interface
• responsive design
• proper content and user management
• support for blended learning
• flexible testing and assessment options
• integration with customer-relations management
• payment gateways
• reporting and e-commerce functionality

E-commerce is still one of the exotic features, meaning that not all LMS providers offer it. It is critical for us. We have had no trouble implementing payment gateways with this system and it works out-of-the-box without any special tricks. This is probably the most critical feature for us.

It also was important that we have a multi-portal architecture so that we could run several systems under one roof. And stability and performance were important to us. We have another solution to compare it with and we were searching for improvements over that solution's performance.

The system offers a lot of features and they are very well structured. I have been involved in software development for over 30 years and, from that perspective, it's a great system. It would be really challenging to make it simpler. I get along with the system very well, and colleagues of mine, without any IT or software development background, also get along quite well with it. It's very user-friendly.

The advanced features include

• artificial intelligence-driven features
• social learning support
• mobile delivery methods 
• real-time learning analytics.
  

So far we have only made one suggestion. There is a great feature that enables self-registration for a user and it comes with an access code. Unfortunately, there is only one access code and it works for all portals. We would appreciate a dedicated access code for different portals. So far, this is the only feature we would appreciate having, but we can live without it.

We have been using CYPHER Learning for over 15 months.

We are still in the setup phase, not full deployment. The system is in place and we already have some portals, but we are still not completely alive.

It has the highest possible stability. We have had no downtime, connections lost, or any data loss. The system is absolutely stable and reliable.

It's probably the most scalable LMS I have ever seen.

We already have a number of small, dedicated portals for our subsidiary. We also set up a dummy LMS portal for our top customers, to show them how it can work. And we have a little pilot group of 25 people who are testing what we are uploading.

We get great support. We have one person from the sales team who is extremely skilled, and we also have a dedicated technical assistant. He is extremely skilled in all technical questions, but he also provides us with great best practices. We can also get questions answered from the community, which is quite huge, and from help material.

Positive

We had several systems in the house because some providers bound the sharing of content with their own LMSs, so we could only get the content if we took their systems. We still have some old LMSs from a "previous life", so to speak. And we have a learning management system as part of a document management system. But the key needs haven't been covered by these systems and that is why we picked up another one, and we are working on content migration to shut down one of our learning management systems.

One of the reasons we bought this solution was because the system is in place as soon as you enter the credit card number. It's a SaaS and, compared to other systems that are deployed over a certain period of time, we received everything out of the box from the very beginning. It was absolutely straightforward. 

The only part that was challenging was a lack of knowledge of best practices, given that there are so many ways to set it up. But from a technical perspective, there were absolutely no issues. We messed up a couple of things, but those were our fault. The system provides extremely good information videos as well as some printed material and documentation. That was more than enough for us.

The deployment itself took about two days. The only thing we had to do was customize the colors and put up some images and that was it.

As I already had some experience with learning management systems, and we have four systems in-house, based on this experience, we knew what to do fairly well. It was a real pleasure to realize that the system provides a better solution, compared to others. We didn't need to cap existing workflows.

For the deployment and maintenance, one person is needed. I was responsible for the overall process: evaluation, negotiation, deployment, and completion.

We have already generated so many savings with this platform that it's paid out, and it's not a huge investment. I hardly believe it could be less expensive. The value for money is unbeatable.

For us, it's great savings in terms of money. The system is not cheap but it's affordable. The pricing is fair. And CYPHER LEARNING has flexible plans, depending on the number of active users there are, and not on the number of licenses. This allows us to cover all our needs with a lower number of users. If we don't have a lot of active users we pay less, and if we have a lot of action in the system, we pay more, which is absolutely fine.

There are no costs in addition to the standard licensing fee. The cherry on top was that we received all the functionality with the simplest plan, the one with the minimal number of users. It couldn't be any better.

I evaluated 52 systems. After the first round, I selected 16, and in the last round, there were seven. I had extensive hands-on experience with all seven and CYPHER Learning beat them all.

My advice is that you should definitely know what you're searching for because there are so many learning management systems. A good source to start with is first-hand reports. It's also a question of experience. Some people know some learning management systems from previous lives or previous jobs.

The solution enables us to see who has not accessed the portal but that feature is less important for us because the information we provide is for people who are searching for it, so there is no pressure from our side. There is a need on the user's side to access it. 

Also, its competency-based learning feature is far beyond our needs. We would like to implement this in the near future because the feature itself is awesome, and the way it's implemented is great, but our needs are more simple at the moment.

I have already had several calls from potential CYPHER Learning customers. it's such a great product and they have such lovely people, so it's a pleasure to help them acquire more customers.

Since we came from a previous LMS provider, pre-pandemic, primarily the use case was just for compliant courses. Every year, we require employees to take these courses as we are an insurance company.

We're heavily regulated here in the Philippines. We need to comply with certain regulations, and courses like anti-money laundering, data privacy, et cetera. On an annual basis, we have almost ten compliance courses that all of our employees need to complete.

We were not happy with the previous providers, so we started looking and we found this. Pre-pandemic, the plan was really just for compliance courses. Then, the pandemic happened and it was good that we started with CYPHER LEARNING which we actually launched right in April, about a month after the lockdown here in the Philippines.

The moment that we launched it, we launched it with a few compliance courses. However, the moment that we launched it, my manager told me we now need to start looking at how we'd be able to maximize all of the features to offer self-learning-based courses or virtual classes. That's how we've been using it.

We house all of our training materials in what we call a Campus, and that's something that I have also loved. We're able to create our own brand. It's where we upload all of our training materials. About two-thirds of the population of the organization is composed of salespeople deployed all over the Philippines. If they need to review products or policies or anything like that, we just tell them, "Oh, it's all on Campus. Go and check it out."

The effect on our service delivery is good. Primarily we service the sales team. They would come knocking on our doors, asking for training, and lately, especially last year when we've put several courses that are not necessarily compliance courses into the platform, we've been getting fewer and fewer requests for training. Initially, we thought that they didn't need us anymore, and when we checked with the head of sales, we got a report that before they actually ask us, they were advised to go and check Campus first. If it's there, they don't need to bother the training team.

There are several things that I like about the product. Although this is not something that is held by the learner, from an administration perspective, the fact that you can brand it all to your liking and the fact that people actually do not know that it's provided by a different company, is important. They thought that it was developed internally due to the fact that it would also have our color schemes, the fonts, and the logo. Our URL would not have CYPHER LEARNING in the address.

We also like the groups. People are able to be assigned to a group, whether it be a learning group or an interest group, and they can just get in there and have an open discussion freely.

Something that we also started using, but have yet to fully leverage is gamification. We really want to maximize it in our organization. We divide all of our employees into four distinct groups. These are engagement groups. We wanted them to somehow have a way to collaborate, and compete. At the end of the year, we can assign points or badges to them, and then they can get as many badges as they can. At the end of the year, they can win something for the entire team.

Although it's not directly through the portal, on a weekly basis, especially if there are active compliance courses, I'm required by the executive committee to submit a weekly report that shows who has not accessed the portal. When I do that, I can send an email to those that haven’t and follow up with them.

The reports are also something that's very helpful from an administrative perspective.

It’s very important that we follow up with those who haven't accessed the correct courses or the portal in general as it's a regulatory requirement. We need to chase people to have them complete what they need to do in a certain period of time. It's primarily from a compliance perspective that we're doing on a weekly basis. It's something increasing with traffic so that people are able to learn by themselves using the portal. That's something that will be prioritized by the incoming learning management. During the pandemic, that's what we wanted to promote, that we don't want them to come to us. The course that they're looking for is actually already available on the platform.

Initially, we only focused on sales capabilities, including training them on products and on how to sell products. However, starting last year, we also migrated all of our leadership development and people development courses. That's something for the sales training team, as well as for HR corporate training. That's also where we saw some improvements as far as where traffic is concerned.

In terms of efficiencies directly impacting operations, it’s not so much of an effect due to the portal being used primarily for skill-building, whether it's sales or leadership skills-building.

We do have a solutions competency feature. That's actually part of my KPI this year and next week I have a meeting with HR to see how we'd be able to maximize the mastery feature and link the competencies with the mastery to each of the courses. That is something that will be done this year.

The solution allows us to enable monitoring and check students in a very efficient way. I don't experience any trouble generating reports. After I've downloaded the raw file, it takes me about an hour to fix it for the purpose of submitting it to the executive committee.

It helped reduce our administrative costs in delivering training materials. Without the LMS, without Campus, people would ask for our training materials, which we're really not comfortable sharing. However, we don't have a choice as we don't have a place where we put these materials. We now have Campus. It's neatly organized. They can always just go back to Campus and review the things that they've seen.

When looking at the time and costs associated with delivering the training material, we’ve seen some savings. However, I really can't put a value on that. What we're doing now is training through MS Teams. It’s coupled with Campus since that's what we use for blended learning. We no longer have to travel. All of our salespeople are scattered all over the Philippines. Before the pandemic and before the LMS, when we trained people in different cities in the Philippines, we needed to travel there. Now, since we're doing everything virtually through primarily MS teams and Campus, we’ve saved a lot, although I'm not necessarily sure exactly how much. It’s a lot, it's really huge.

At any given time, we had four trainers who would go around the Philippines and we had about 300 salespeople who also needed to travel to the focus city where the training was. We’ve saved on the travel costs of about 300 people.

I do wish that there could be some formatting option so that I don't have to do some manual work in terms of translating the data into, for example, a PowerPoint presentation. However, each company would have its own way of reporting. That's why CYPHER LEARNING settled with Excel, the CSV file. Although I do know that there is an HTML version for the report. When I looked at it, it was not something that would meet the requirements of the senior leaders. I simply settled for doing manual work. Again, it just takes me about an hour, so that's not really a problem.

Something that was put on the back burner due to the cost was the ability to also access external learning portals, memberships, and subscriptions through CYPHER LEARNING. For example, if you have LinkedIn Learning or Udemy, you can already do that. When I told management about that, they said that's a nice feature, however, we would need to first provide subscriptions to all of the employees so that we would have that connection between Campus, the LMS, and the external learning provider. We haven't really used that, however, if we did, that would have been really great as we don't need to rely on internally produced materials since there is a lot of wealth of resources already out there. For now, we're developing our own materials, due to cost implications.

It wasn't made clear to us how to properly set it up. That's why we ended up with one organization for the entire company. Later on, a year into using Campus, we realized that "organization" can actually represent the different departments inside the company. Right now, I’m coordinating with the tech team on how to smoothly transition to that as there are also reporting and administrative access features. It would be great if the position of the department head would be able to directly monitor the completion of his teams and his own people. We can only do that if the organization is divided into different departments.

Adding packages would be an improvement. They should offer something like bronze, silver, and different packages, and could already include automatic subscriptions to these external learning platforms as well so that it's just a one-time payment to just one company instead of getting a subscription externally and linking it to CYPHER LEARNING.

There's one thing that I've been trying to see if it is doable. We're looking at individual development plans for each employee, something that would be easy to align with what we want to do. Right now, we have a separate way of doing individual development plans for each employee. What we would really love for Campus to be able to do is help us in that area. If we feel that this person is lacking in an area, there should be an employee development feature on the portal which could be set up as a way for managers to actively manage that on behalf of the employee.

I've been using the solution since early 2020, right before the pandemic.

The stability is great. We haven't had any downtime. The only issue that we've had so far is not necessarily related to the system or the platform. It's mainly the internet connection. The internet connection here in the Philippines is rather unstable. When people do complain about them not being able to continue with the course, that it's not budging or it's just buffering, we tell them, "I tested the course on my end and if it works, then automatically that means it's the internet problem." So far, the internet connection is the only problem we've had. We've never had any downtimes or any major issues with it.

Our business is expanding. Since the business is expanding, we are potentially growing two or threefold and we're hiring people that are not necessarily employees, they're third-party vendors or partners. Salespeople are also franchisees. Just yesterday I told my manager that maybe we can look into eCommerce to give access to the third-party sellers to access Campus, and also somehow learn in the process so that we can manage the headcount as I think we're only paying for five hundred people as part of our plan. We don't have any plans of extending it to the entire population of about one thousand who will come in. We're looking into also doing the eCommerce option.

Customer service is really great. When I ask a question, it would not take a day before I get an answer. Sometimes I get an answer about 30 minutes or an hour after I post the question.

My favorite part is that they assist you very well. DPOs are huge here in the Philippines. I came from a customer service environment and I’ve learned how I would want to be served as a customer. Not only do they answer the question professionally, but they also educate you as to where you can find the information or learn more about the process and anticipate what else you need. Unlike other people who would just answer your question directly and that's it, they really go the extra mile.

Positive

We switched from a different platform.

It was cumbersome and not intuitive. Although we could also brand it, we couldn't do so much with it. It didn't look like it was from the Twenty-first century. CYPHER Learning is very modern-looking, on the other hand. You have the left panel and it's easy to navigate. 

The initial setup was straightforward. In fact, part of the package was a learning session. We did go through that, however, it's focused mainly on creating courses, creating reports, involving people, et cetera. We missed that part about the organization being chopped into different departments.

We signed the contract in December 2019, and we immediately started working with the team here in Manila. We launched it in April 2020 and that's only due to the fact that we had to develop the materials for about a month, however, I'd say that in about three months, we would've been already ready if we already had the material. It took us about three months to get used to the entire system.

We did look at other options. As a requirement in the organization, we needed to look at at least three options and we need to convince the senior leaders as to why we're recommending CYPHER LEARNING. We were looking at two other providers, however, I'm not privy to the other two as I came on board when the contract was already signed.

The solution is cloud-based. We access it through the browser, and it is my understanding that it's in the cloud.

I handle a team, and part of that team is one person who is the administrator and the content developer for LMS. Unfortunately, she left last year. Looking into the solutions rule engine was part of something that I told her to do. Therefore, we haven't fully maximized the rules engine. I'm currently hiring an e-learning manager, so that's something that will be on top of her task list.

I'd advise potential users not to be afraid to test out all the features. There are things that we never thought we would be able to do. Things that we were told were there were not exciting for us in the first place, however, the moment I tried to test it out during my free time, I would tell my manager and he would just tell me, "Okay. Go and try it out and see how the learners would react and if they liked it. Let's make it BAU as part of the process." That's why, this year, we're already looking at all these other features. My suggestion is don't be afraid to play around with it, especially the ability to sell the training program.

I'd rate the solution nine out of ten. The only feature missing that I've heard of is not lacking in the LMS. There's a Learning Experience, LXP. By default, the plans that they provide already include subscriptions to external learning platforms. That means a company does not have to create its own materials. They can trust that learners or employees would be really hungry to learn. Since it's linked to external learning providers, it's easy to provide all the resources to them without even creating your own. The only thing that you need to create in an LXP platform would be compliance courses, which are unique to every company.

It is the virtual platform of the school and my virtual classroom. I post the tasks and the lessons for the class through Zoom.

CYPHER Learning has helped us a lot with the situation where, because of health issues, students cannot attend school. Because we have this platform, students have the day-to-day lesson program available to them everywhere. If they are sick they can connect to the class from home via Zoom. They can access everything the teacher works on via the platform. It is no longer like it used to be that when a student missed school they had to copy all the content they had missed in class.

In terms of administrative work, it has reduced the time spent on that by quite a lot. For example, it used to take us time to call names and see who was present at the beginning of a class. Now, we can do it more directly through CYPHER Learning. It has a more agile way of checking attendance. As a platform in general, it has helped us to simplify our procedures.

It has definitely also helped in reducing the costs of physical materials because we don't print as many copies anymore. We exploit the platform quite a lot in this sense. If a textbook costs 150 soles, multiplied by four books for different subjects, that cost parents 600 soles. You can imagine the amount that parents save when CYPHER Learning is used instead of books.

Some of the most valuable features are the

• real-time online assignments that don't limit you to working from one place only
• comment forums
• assignments.

Teachers upload jobs to the platform and students upload all their answers to the platform and CYPHER Learning makes it easy for us to view them immediately.

We also use the platform for automation and adaptive learning purposes. The ability to set trigger rules that show or hide specific class sections or assignments is as optimal as possible. Because it is intuitive, it is easy to create content for students in a personalized way. And it is very intuitive for the students. They only need to enter the platform and they see their particular courses on the home screen.

And the competency-based learning is very visual and easy to use. The labeling is quite simple. It is very important because, beyond the content, we focus on the teaching of skills and these are embedded in the competencies. It is important that we have this tool to do evaluations as it helps us better know what the real status of a student is. The ability to track student progress on a competency basis through a mastery grid is very important for the school because we can see what the student's progress is, the time it takes, and the time he spends on the platform.

Also, with the direct message tray, students can notify you of things, and it's very simple. That feature is excellent because it helps a lot with communication among teachers, parents, and students. As a teacher, I can also leave a comment on an assignment to give feedback.

The types of activities the system has, help engage students and develop their independence and higher-order thinking skills. For example, the forums are used a lot because they help students with the ability to form arguments and express their own opinions. Thanks to CYPHER Learning, we can provide diverse activities. It has made the students perform better because they are no longer always doing the same routine tasks.

And the solution’s gamified learning environment is quite interesting because it is a much more personalized way to communicate with the student. There are teachers who have obtained more knowledge through the use of CYPHER Learning than the rest of us and they can help us with this. Many times, these teachers find different aspects and activities and, as they use them, they share the process with their colleagues.

Because it's the space where we upload materials, colleagues can share their knowledge with you. For example, I really like the library that the system has. It allows me to pull activities that are archived or a card that I can adapt as I want and then send it to a student who is having problems and needs guidance. This can help that student get to the same level as the rest of the class.

The system should help us more in the area of evaluation. I don't think CYPHER Learning has exploited this topic enough. I can upload rubrics for evaluation, but there are no additional information sources or other instruments for student evaluation.

We have been using CYPHER LEARNING since the pandemic began, so approximately three and a half years.

In all the time we have used the platform, we have only had one network outage message. They told us that the system was going to be updated and that we wouldn't be able to use it during that period of time. It was only half a day and after that, we had no more problems.

It is a platform that is constantly updated and constantly growing.

We have almost 140 teachers, and we also have users who are students, directors, families, and our technical team.

We are counting on continuing to use the platform, and part of our plans for the future is to increase the usage of it.

The one time I had a problem with syncing CYPHER Learning with a Zoom meeting, I contacted their support team and they dealt with it as if it were an urgent matter. They responded and solved my issue quite quickly.

Positive

I used Google Classroom but it's not close to CYPHER Learning. The latter definitely offers many more possibilities. Google Classroom has improved a lot but, by then, we had acquired CYPHER Learning, so we haven't used Google Classroom anymore.

Our systems team gave us training and tutorials. It was a period of about four weeks from the time CYPHER Learning arrived at the school until we started using it.

The peace of mind and satisfaction that I have from having a space where students and their families can find everything are invaluable.

We have young students who sometimes don't entirely copy what they see in class. Now, parents can enter the system to find out what topics their children have seen and be more aware of what is happening with their children.

I would recommend CYPHER Learning. It's so intuitive that anyone can handle it. You don't need much training. In our school, we use it from the initial grades with young children. For parents and students, the platform is very intuitive.

I give it a nine out of 10. There are some additional features that I would like it to have, but it is a platform that meets the standards. We are very satisfied with our work in CYPHER Learning. It has streamlined our work with students.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Es la plataforma virtual del colegio y mi aula virtual. Publico las tareas y las lecciones para la clase a través de Zoom.

¿Cómo ha ayudado a mi organización?

CYPHER Learning nos ha ayudado mucho con la situación en la que, por problemas de salud, los estudiantes no pueden asistir a la escuela. Debido a que tenemos esta plataforma, los estudiantes tienen el programa de lecciones del día a día disponible en todas partes. Si están enfermos, pueden conectarse a la clase desde casa a través de Zoom. Pueden acceder a todo lo que el profesor trabaja a través de la plataforma. Ya no es como antes, cuando un estudiante faltaba a la escuela tenía que copiar todo el contenido que había perdido en clase.

En términos de trabajo administrativo, ha reducido bastante el tiempo dedicado a eso. Por ejemplo, solía llevarnos tiempo decir nombres y ver quién estaba presente al comienzo de una clase. Ahora, podemos hacerlo de forma más directa a través de CYPHER Learning. Tiene una forma más ágil de controlar la asistencia. Como plataforma en general, nos ha ayudado a simplificar nuestros trámites.

Definitivamente también ha ayudado a reducir los costos de los materiales físicos porque ya no imprimimos tantas copias. Explotamos bastante la plataforma en este sentido. Si un libro de texto cuesta 150 soles, multiplicado por cuatro libros de diferentes materias, eso le cuesta a los padres 600 soles. Puede imaginar la cantidad que los padres ahorran cuando se usa CYPHER Learning en lugar de libros.

¿Qué es lo más valioso?

Algunas de las características más valiosas son

• tareas en línea en tiempo real que no lo limitan a trabajar desde un solo lugar
• foros de comentarios
• Los maestros suben trabajos a la plataforma y los estudiantes suben todas sus respuestas a la plataforma y CYPHER Learning nos facilita verlos de inmediato.

También utilizamos la plataforma con fines de automatización y aprendizaje adaptativo. La capacidad de establecer reglas de activación que muestran u ocultan secciones o tareas de clase específicas es lo más óptima posible. Debido a que es intuitivo, es fácil crear contenido para los estudiantes de forma personalizada. Y es muy intuitivo para los estudiantes. Con solo ingresar a la plataforma ya ven sus cursos particulares en la pantalla de inicio.

El aprendizaje basado en competencias es muy visual y fácil de usar. El etiquetado es bastante simple. Es muy importante porque, más allá de los contenidos, nos enfocamos en la enseñanza de habilidades y estas están integradas en las competencias. Es importante que tengamos esta herramienta para hacer evaluaciones ya que nos ayuda a conocer mejor cuál es el estado real de un alumno. La capacidad de realizar un seguimiento del progreso de los estudiantes en función de las competencias a través de una cuadrícula de dominio es muy importante para la escuela porque podemos ver cuál es el progreso del estudiante, el tiempo que tarda y el tiempo que pasa en la plataforma.

Además, con la bandeja de mensajes directos, los alumnos pueden avisarte de cosas, y es muy sencillo. Esa característica es excelente porque ayuda mucho con la comunicación entre maestros, padres y estudiantes. Como profesor, también puedo dejar un comentario en una tarea para dar retroalimentación.

Los tipos de actividades que tiene el sistema ayudan a involucrar a los estudiantes y a desarrollar su independencia y habilidades de pensamiento de orden superior. Por ejemplo, los foros se usan mucho porque ayudan a los estudiantes con la capacidad de formar argumentos y expresar sus propias opiniones. Gracias a CYPHER Learning, podemos ofrecer diversas actividades. Ha hecho que los estudiantes se desempeñen mejor porque ya no están siempre haciendo las mismas tareas rutinarias.

Y el entorno de aprendizaje gamificado de la solución es bastante interesante porque es una forma mucho más personalizada de comunicarse con el alumno. Hay profesores que han obtenido más conocimientos mediante el uso de CYPHER Learning que el resto de nosotros y nos pueden ayudar con esto. Muchas veces, estos docentes encuentran diferentes aspectos y actividades y, a medida que las utilizan, comparten el proceso con sus compañeros.

Debido a que es el espacio donde subimos materiales, los compañeros pueden compartir sus conocimientos contigo. Por ejemplo, me gusta mucho la biblioteca que tiene el sistema. Me permite sacar actividades que están archivadas o una ficha que puedo adaptar a mi gusto y luego enviársela a un alumno que está teniendo problemas y necesita orientación. Esto puede ayudar a que el estudiante alcance el mismo nivel que el resto de la clase.

¿Qué necesita mejorar?

El sistema debería ayudarnos más en el área de evaluación. No creo que CYPHER Learning haya explotado lo suficiente este tema. Puedo subir rúbricas para la evaluación, pero no hay fuentes de información adicionales u otros instrumentos para la evaluación de los estudiantes.

¿Por cuánto tiempo he usado la solución?

Hemos estado usando CYPHER LEARNING desde que comenzó la pandemia, aproximadamente hace tres años y medio.

¿Qué pienso sobre la estabilidad de la solución?

En todo el tiempo que hemos usado la plataforma, solo hemos tenido un mensaje de corte de red. Nos dijeron que iban a actualizar el sistema y que no lo podríamos usar durante ese tiempo. Fue solo medio día y después de eso, no tuvimos más problemas.

¿Qué opino de la escalabilidad de la solución?

Es una plataforma en constante actualización y en constante crecimiento.

Tenemos casi 140 docentes, y también tenemos usuarios que son estudiantes, directores, familias y nuestro equipo técnico.

Contamos con seguir usando la plataforma, y parte de nuestros planes para el futuro es aumentar el uso de la misma.

¿Cómo son el servicio de atención al cliente y el soporte?

La única vez que tuve un problema fue con la sincronización de CYPHER Learning con una reunión de Zoom, contacté a su equipo de soporte y lo trataron como si fuera un asunto urgente. Respondieron y resolvieron mi problema bastante rápido.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

Usé Google Classroom pero no está cerca de CYPHER Learning ya que este definitivamente ofrece muchas más posibilidades. Google Classroom ha mejorado mucho pero, para entonces, habíamos adquirido CYPHER Learning, por lo que ya no usamos Google Classroom.

¿Cómo fue la configuración inicial?

Nuestro equipo de sistemas nos brindó capacitación y tutoriales. Fue un período de aproximadamente cuatro semanas desde que CYPHER Learning llegó a la escuela hasta que comenzamos a usarlo.

¿Cuál fue nuestro Retorno de Inversión?

La tranquilidad y satisfacción que tengo de tener un espacio donde los estudiantes y sus familias pueden encontrar de todo son invaluables.

Tenemos jóvenes estudiantes que a veces no copian del todo lo que ven en clase. Ahora, los padres pueden ingresar al sistema para saber qué temas han visto sus hijos y estar más al tanto de lo que sucede con sus hijos.

¿Qué otro consejo tengo?

Recomendaría CYPHER Learning. Es tan intuitivo que cualquiera puede manejarlo. No necesitas mucho entrenamiento. En nuestra escuela lo usamos desde los grados iniciales con niños pequeños. Para padres y alumnos, la plataforma es muy intuitiva.

Le doy un nueve sobre 10. Hay algunas características adicionales que me gustaría que tuviera, pero es una plataforma que cumple con los estándares. Estamos muy satisfechos con nuestro trabajo en CYPHER Learning. Ha agilizado nuestro trabajo con los estudiantes.

I use CYPHER Learning to post classes and daily sections, organize my work sessions, and post work and weekly programs. We use it to help better organize our work.

Before CYPHER Learning, we used another platform that was not as complete. We understood that CYPHER Learning is one of the best options and it has helped us so much. We can better organize sessions and use the tools to upload videos, songs, links, and interactive games. It has made it easier for us to upload the information in a coordinated, organized way, and work with students' families, which I find to be a very good aspect. 

It strengthens our institution's relationship with students and parents. It seems to me that children learn through play and didactic activities. Linking to games, which is a facility that the platform gives me, is great. By uploading links I can quickly provide students with interesting content, which helps reinforce what they are learning. When we were in the middle of the pandemic, many students got sick and this forced us to close classrooms and work in quarantine. CYPHER Learning made it easier for us to do classes through Zoom at home. I can also send personalized information to a student. If, for example, I want to give something directly to a student who needs more reinforcement, I can send notes or images that are personalized for them. 

It allows me to work on personalized content. If I want to work with a child on the correct use of words, for example, I can send them extra content to explain things to them. It makes it easy to focus on what I want to work on with each child. I have saved time when I have had to send personalized messages to children who have not done a project or who are in the process of doing a project that they have to present. 

The messaging functionality helps me send reinforcement messages to parents. The messages are very useful. If we had not had the platform during the pandemic, it would have been very difficult to communicate with parents regarding what we wanted to emphasize for the students. It would not have been as easy to organize our classes and we would have had to invest three times as much time to carry out our work. 

CYPHER Learning provides an evaluation indicator through which we can see what a student's progress is like. Those who enter the platform are able to reinforce what they do in the classroom. My students are four-year-olds, so they depend a lot on their families' involvement. Through the system, we can see the progress of the family and how the family is supporting the progress of their child. If the child achieves all their skills, it is because the family is involved and working positively with the child. 

The platform makes it easy for me to visualize this process. It also gives parents organized information where they can see what their children are learning. They are no longer oblivious to what their children are doing and are more aware of how they can support their children. CYPHER Learning has helped integrate us with the families and facilitate the work of the teacher. 

Our entire institution uses CYPHER Learning for the same purpose, so that we can present classes in an organized way, as a team, and so that parents know what is being worked on. The ease of communication makes our work easier and helps us to create more ties with the parents. 

During the pandemic, it also helped me by making grading easier. If I needed evidence of something that happened in class, I could go to CYPHER Learning to see what happened. 

The platform has also reduced administrative work because I can quickly upload all the lesson plans to the system. Before CYPHER Learning, we had to use a physical portfolio that was full of material. Now everything is in the cloud. It's a seven on a scale of one to 10, where one means "didn't save on administrative work" and 10 means "saved a lot on administrative work." I also no longer need notebooks or sheets. Now, everything is in the system.

There are a number of valuable features, such as the fact that you can organize a class session well and upload videos or songs, enabling parents to have access to the platform. 

It's great that parents can see the work we are doing in the classroom and how the students are performing, from home. Also, if a student misses class due to illness, parents can enter the platform and see what the rest of the class is studying. This way, it is almost as if the student did not miss that day of school. 

Because I am a teacher of young children, being able to educate them safely requires teamwork between teachers and parents. I have sent recommendations to parents through the platform regarding reinforcement on topics seen in class. I also like that students and their parents can see a student's progress, what is being worked on and how it is being worked on. 

In addition, it allows me to see which students are actually in class and the ones that are not entering. During the pandemic, it was also great the way the platform gave my students the ability to upload videos and images of their work in response to the activities that I gave them. 

I was also able to give feedback thanks to this tool. These features were very important for us at that time.

I had families that told me they could not enter the platform. We looked for a solution to that with the technical support team at school. And while we have used CYPHER Learning to keep everyone informed about a child's progress, I have not seen a tool that enables united communication yet: communication between all students, directive communications, and general communications. The platform could be improved in these ways. 

I would also like to see them improve accessibility for younger kids. Perhaps they could enable us to customize folders in a more playful way.

I have been using CYPHER Learning for three and a half to four years.

On some occasions during the pandemic, CYPHER Learning was undergoing maintenance and it was not possible to access it, but that happened very few times; once or twice. 

In general, I have had no problems with it.

It is a platform that is constantly growing and updating and one that will be used in the future for sure because it provides communication opportunities. Our entire school—pre-school, primary, and secondary levels—is using it. 

There are about 1,200 users including students, teachers, the system administration team, directors, and coordinators who enter CYPHER Learning to supervise classes. Over time, it will be exploited more at the university level as well.  

It seems to me that we will continue using the platform. It is a tool that helps us daily in the organization of classes and in communication with parents. Everything about it is positive. It enables us to use unique tools and gives us access to student progress. I think it's here to stay.

We used SieWeb. CYPHER Learning is better organized and more comprehensive. There is more variety to work with and these are the things that made our institution switch to it.

We received training and workshops because, at first, we did not understand CYPHER Learning very well. We had to adapt due to necessity. With practice, we improved.  

The teachers who learned faster helped and advised others. There was a lot of mutual help. But at first, it was difficult. It was a process of a few weeks in length. 

Our school's system administrators, a team of four or five people, were the ones who received training first and they were the ones who trained us. They also sent out tutorial videos to help us.

It has helped me to manage my time better and to organize myself better. Now, all the necessary procedures are done in a more effective way.

Focusing on communication with students' families, sending them messages, suggestions, and recommendations so that they can understand how to organize themselves better, is very important. Through this tool, we have been able to communicate with parents better. 

What CYPHER Learning has taught me is that parents are also part of the process of student progress. Thanks to the platform, they can participate. They are not outsiders and have become participants. They are aware of what their children are doing. 

Overall, it is worthwhile. It allows you to use various resources to organize your classes and to organize yourself as a teacher as well.

Foreign Language: (Spanish)

¿Cuál es nuestro caso de uso principal?

Uso CYPHER Learning para publicar clases y secciones diarias, para organizar mis sesiones de trabajo y publicar programas de trabajo semanales. Lo usamos para ayudar a organizar mejor nuestro trabajo.

¿Cómo ha ayudado a mi organización?

Antes de CYPHER Learning, usábamos otra plataforma que no era tan completa. Entendimos que CYPHER Learning es una de las mejores opciones y nos ha ayudado mucho.

Podemos organizar mejor las sesiones y usar las herramientas para subir videos, canciones, enlaces y juegos interactivos. Nos ha facilitado subir la información de forma coordinada, organizada y trabajar con las familias de los alumnos, lo que me parece muy bueno. Fortalece la relación de nuestra institución con los estudiantes y padres de familia.

Me parece que los niños aprenden a través del juego y de actividades didácticas. La vinculación a juegos, que es una facilidad que me da la plataforma, es genial. Al cargar enlaces, puedo proporcionar rápidamente a los estudiantes contenido interesante, lo que ayuda a reforzar lo que están aprendiendo.

Cuando estábamos en medio de la pandemia, muchos estudiantes se enfermaron y esto nos obligó a cerrar las aulas y trabajar en cuarentena. CYPHER Learning nos facilitó hacer clases a través de Zoom en casa.

También puedo enviar información personalizada a un alumno. Si, por ejemplo, quiero regalar algo directamente a un alumno que necesita más refuerzo, puedo enviar notas o imágenes personalizadas para él. Me permite trabajar en contenido personalizado. Si quiero trabajar con un niño en el uso correcto de las palabras, por ejemplo, puedo enviarle contenido extra para explicarle cosas. Me facilita concentrarme en lo que quiero trabajar con cada niño.

Ahorró tiempo cuando tuvo que enviar mensajes personalizados a niños que no han hecho un proyecto o que están en proceso de hacer un proyecto que tienen que presentar. La funcionalidad de mensajería me ayuda a enviar mensajes de refuerzo a los padres. Los mensajes son muy utiles.

Si no hubiéramos tenido la plataforma durante la pandemia, hubiera sido muy difícil comunicarnos con los padres sobre lo que queríamos enfatizar para los estudiantes. No hubiera sido tan fácil organizar nuestras clases y hubiéramos tenido que invertir el triple de tiempo para realizar nuestro trabajo.

CYPHER Learning proporciona un indicador de evaluación a través del cual podemos ver cómo es el progreso de un estudiante. Quienes ingresan a la plataforma son capaces de reforzar lo que hacen en el salón de clases. Mis alumnos son niños de cuatro años, por lo que depende mucho de la participación de sus familias. A través del sistema, podemos ver el progreso de la familia y cómo la familia apoya el progreso de su hijo. Si el niño logra todas sus habilidades es porque la familia se involucra y trabaja positivamente con el niño. La plataforma me facilita visualizar este proceso.

También brinda a los padres información organizada donde pueden ver lo que están aprendiendo sus hijos. Ya no son ajenos a lo que hacen sus hijos y son más conscientes de cómo pueden apoyar a sus hijos. CYPHER Learning nos ha ayudado a integrarnos con las familias y facilitar el trabajo del profesor.

Toda nuestra institución utiliza CYPHER Learning con el mismo propósito, para que podamos presentar las clases de manera organizada, en equipo, y para que los padres sepan en qué se está trabajando. La facilidad de comunicación facilita nuestro trabajo y nos ayuda a crear más lazos con los padres.

Durante la pandemia, también me ayudó al facilitar la calificación. Si necesitaba evidencia de algo que sucedió en clase, podría ir a CYPHER Learning para ver qué sucedió.

La plataforma también ha reducido el trabajo administrativo porque puedo cargar rápidamente todos los planos de lecciones al sistema. Antes de CYPHER Learning, utilizó que usar un portafolio físico que estaba lleno de material. Ahora todo está en la nube. Es un siete en una escala del uno al 10, donde uno significa "no ahorré en trabajo administrativo" y 10 significa "ahorré mucho en trabajo administrativo".

Además ya no necesito cuadernos ni hojas. Ahora, todo está en el sistema.

¿Qué es lo más valioso?

Hay una serie de caracteristicas valiosas, como el hecho de que puede

• organiza bien una sesion de clase
• subir videos o canciones
• permitir que los padres tengan acceso a la plataforma.

Es genial que los padres puedan ver el trabajo que estamos haciendo en el salón de clases y cómo se están desempeñando los estudiantes, desde casa. Además, si un estudiante falta una clase por enfermedad, los padres pueden ingresar a la plataforma y ver qué está estudiando el resto de la clase. De esta manera, es casi como si el alumno no se hubiera perdido ese día de clases. Debido a que soy maestra de niños pequeños, poder educarlos de manera segura requiere un trabajo en equipo entre maestros y padres. He enviado recomendaciones a los padres a través de la plataforma en cuanto a reforzar los temas vistos en clase.

También me gusta que los estudiantes y sus padres puedan ver el progreso de un estudiante, en qué se está trabajando y cómo se está trabajando. Además, me permite ver qué alumnos están realmente en clase y no son adecuados.

Durante la pandemia, también fue excelente la forma en que la plataforma les dio a mis alumnos la posibilidad de cargar videos e imágenes de su trabajo en respuesta a las actividades que les di. También pude dar mi opinión gracias a esta herramienta. Estas características eran muy importantes para nosotros en ese momento.

¿Qué necesita mejorar?

Tuve familias que me dijeron que no pudieron entrar a la plataforma. Buscamos una solución a eso con el equipo de soporte técnico de la escuela.

Aunque hemos utilizado CYPHER Learning para mantener a todos informados sobre el progreso de un niño, todavía no se ha visto una herramienta que permita una comunicación unida: comunicación entre todos los estudiantes, comunicaciones directivas y comunicaciones generales. La plataforma podría mejorarse de esta manera.

También me gustaría verlos mejorar la accesibilidad para los niños más pequeños. Quizás podrían permitirnos personalizar las carpetas de una manera más divertida.

¿Por cuánto tiempo usó la solución?

Estuvo usando CYPHER Learning de CYPHER LEARNING durante tres años y medio o cuatro.

¿Qué pienso sobre la estabilidad de la solución?

En algunas ocasiones durante la pandemia, CYPHER Learning estuvo en mantenimiento y no fue posible acceder a él, pero eso sucedió muy pocas veces; una o dos veces.

En general, no ha tenido problemas con él.

¿Qué opina de la escalabilidad de la solución?

Es una plataforma que está en constante crecimiento y actualización y que seguramente se mantendrá en el futuro porque brinda oportunidades de comunicación.

Toda nuestra escuela, los niveles de preescolar, primaria y secundaria, lo están utilizando. Son alrededor de 1.200 usuarios entre estudiantes, docentes, equipo de administración del sistema, directores y coordinadores que ingresan a CYPHER Learning para supervisar clases.

Con el tiempo, también se explotará más a nivel universitario.

Me parece que vamos a seguir usando la plataforma. Es una herramienta que nos ayuda a diario en la organización de las clases y en la comunicación con los padres. Todo al respecto es positivo. Nos permite utilizar herramientas únicas y nos da acceso al progreso de los estudiantes. Pienso que llego para quedarse.

¿Qué solución usé anteriormente y por qué cambié?

Utilizamos SieWeb. CYPHER Learning está mejor organizado y es más completo. Hay más variedad con la que trabajar y estas son las cosas que hicieron que nuestra institución cambiara a ella.

¿Cómo fue la configuración inicial?

Recibimos capacitaciones y talleres porque, al principio, no entendíamos muy bien el uso de CYPHER Learning. Tuvimos que adaptarnos por necesidad. Con la práctica, mejoramos.

Los maestros que aprendieron más rápido ayudaron y aconsejaron a otros. Hubo mucha ayuda mutua. Pero al principio, fue difícil.

Fue un proceso de unas pocas semanas de duración. Los administradores de sistemas de nuestra escuela, un equipo de cuatro o cinco personas, fueron los que primero se capacitaron y ellos fueron los que nos capacitaron. También enviaron videos tutoriales para ayudarnos.

¿Cuál fue nuestro Retorno de Inversión?

Me ha ayudado a gestionar mejor mi tiempo y a organizarme mejor. Ahora, todos los trámites necesarios se realizan de una manera más efectiva.

¿Qué otro consejo tengo?

Es muy importante enfocarse en la comunicación con las familias de los estudiantes, enviándoles mensajes, sugerencias y recomendaciones para que puedan entender cómo organizarse mejor. A través de esta herramienta, hemos podido comunicarnos mejor con los padres.

Lo que CYPHER Learning me ha enseñado es que los padres también son parte del proceso de progreso de los estudiantes. Gracias a la plataforma, pueden participar. No son extraños y se han convertido en participantes. Son conscientes de lo que hacen sus hijos.

En general, vale la pena. Te permite utilizar varios recursos para organizar tus clases y también para organizarte como profesor.

I am a professor of social sciences and I use it to organize the course. In this way, the students can enter the platform and see the content we are going to work with. They can also find their evaluations and classifications. All class dynamics are carried out via CYPHER Learning.

By using CYPHER Learning, our institute, as a team, is better organized. Supervisors and area advisers can follow up on each of their teachers and we, as teachers, can follow up on the students as well.

During the pandemic, CYPHER Learning was a very important tool. Thanks to the platform we were able to share content with students. In one way we were "forced" to learn a new system, but otherwise, we acquired a very good tool.

It has saved time on intervention strategies for students. Because I do give feedback, sitting down with each one of them is difficult. On the other hand, with CYPHER Learning, I can do it in a more agile way. It has saved me approximately one hour on the entire intervention topic. And when it comes to administrative work, it has saved me time, especially in terms of the use of paper and documents. Now, they are virtual. We upload everything to the platform and the procedures that were done before are not necessary. It hasn't saved that much time regarding administrative work, maybe half an hour.

We have also integrated Zoom with CYPHER Learning and thanks to that we scheduled Zoom sessions through the system. This was exactly what we needed: a single channel of communication with the students.

The feature I use the most is the rubrics tool. I have built all my rubrics in the platform and, using them, I can mark the scores that the students have and it provides transparency between the students and the teachers.

Another tool that I use is the ability to load multimedia files within the CYPHER Learning environment. I can send videos and images to students for them to download, if I want.

The solution's automation involving trigger rules that show or hide specific class sections or assignments is also quite agile. It allows me to show students certain sections that I want them to have access to. And there is even the ability to automatically see how long they spent reading a document, the percentage of tasks they have completed, or the sum of their scores they have received, which I can access through the rubrics.

Another feature that helps a lot is the adaptive learning for providing students with personalized content. It allows me to give them each personalized information without being in physical proximity to them. For example, if they want, they can submit their assignments online and I can put details in the comments. This helps their personal development. Everything is arranged chronologically so that they can review the content at home if they miss a class.

It's also very easy for educators to communicate with students. For example, if you send a direct message to them through the platform, or comment on a task they’re doing, when the student answers it often becomes a dialogue and, after that, it practically becomes a forum. Communication is very important and we always try to make clear and transparent communication a priority.

We have teachers of all ages and those who are a little older hardly interact with the platform. It needs greater accessibility and more detailed updates and information regarding all its tools.

We have been using CYPHER Learning since 2020.

There was a network outage but that was in 2020. Since then, the system has not been down. The platform is very stable.

CYPHER Learning has high capacity and our school wants to exploit it more. More training has been proposed so that we better understand the platform. The goal is that we continue to increase its use and the variety of strategies that we can use, as teachers, continue to grow.

We have about 500 users who are teachers, system administrators, and the team of supervisors who certify the teachers. In addition, we have about 1,000 students who use it. It is used at all levels, primary and secondary. We have plans for it to be used a lot more in our institution.

I have not had the opportunity to contact their technical support, but I know that when a query has been made they have always responded.

Positive

We use SieWeb as well but it is more for communicating with parents and sharing students' scores.

We understood that we needed CYPHER Learning because we needed a place where the entire weekly class content is organized. We wanted students to have a unique place for that information and a single channel of communication with the teacher.

Our initial implementation was a bit slow because there was no training. Our technical systems area was responsible for helping with any problem that arose in general, but we did not receive specific training. It took us about two months to deploy.

There are three people, the general managers, who are in charge of managing the platform, but now each teacher manages their own class. The general managers only contact CYPHER LEARNING if there is an anomaly or systemic problem.

Investigate CYPHER Learning to the maximum to become informed about it before the implementation, and to look into the potential of the platform, because it can be used for many things.

We recently received training on the use of automation in CYPHER Learning and I'm only just starting to understand how it works: How to send automated messages as feedback, how to schedule courses, and how to see students' achievements as they explore a course’s content. I'm discovering more and more features within CYPHER Learning. In the beginning, it was just for uploading material, but with the last training, we received we understood that there are many more possibilities within the system. I did not know that interactive things, videos or 360 views, could be uploaded.

In terms of getting students engaged with the platform, that has happened partially, but there are still many students who are used to face-to-face education, so not all of them make good use of CYPHER Learning. There are many functionalities in the platform that they still do not take advantage of. There are a few students who take the lead on being autonomous and use everything in CYPHER Learning to advance on their own. All these activities are very important for our institute. Because our school opts for a diploma program, it is one of our objectives, and requirements, that students develop autonomy and self-manage their time, as well as search for information and sources. NEO LMS, in part, gives them a route to follow.

CYPHER Learning is not so influential in terms of getting students to the same level or closing the learning gap. That's not necessarily because of the platform but because there are other problems, whether personal or social, that limit students in various ways. The platform helps me understand which students are falling behind, but I wouldn't say that it motivates them in any way.

I believe that CYPHER Learning provides important tools to develop student engagement in class. In physical classes, it is very difficult for everyone to participate, but through this system they have the option of responding in a more personalized way when it comes to their opinions and thoughts. And it has taught me to adapt to change.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Soy profesor de ciencias sociales y lo uso para organizar el curso. De esta forma, los alumnos pueden ingresar a la plataforma y ver el contenido que vamos a trabajar. También pueden encontrar sus valoraciones y clasificaciones. Todas las dinámicas de clase se realizan a través de CYPHER Learning.

¿Cómo ha ayudado a mi organización?

Al usar CYPHER Learning, nuestro instituto, como equipo, está mejor organizado. Los supervisores y asesores de área pueden dar seguimiento a cada uno de sus docentes y nosotros como docentes podemos dar seguimiento a los alumnos también.

Durante la pandemia, CYPHER Learning fue una herramienta muy importante. Gracias a la plataforma pudimos compartir contenido con los estudiantes. Por un lado, nos vimos "obligados" a aprender un nuevo sistema, pero por otro lado, adquirimos una muy buena herramienta.

Ha ahorrado tiempo en estrategias de intervención para los estudiantes. Debido a que doy retroalimentación, sentarse con cada uno de ellos es difícil. En cambio, con CYPHER Learning puedo hacerlo de una forma más ágil. Me he ahorrado aproximadamente una hora en todo el tema de la intervención. Y en lo que respecta al trabajo administrativo, me ha ahorrado tiempo, especialmente en términos de uso de papel y documentos. Ahora, son virtuales. Subimos todo a la plataforma y no son necesarios los trámites que se hacían antes. No ha ahorrado tanto tiempo en cuanto a trabajo administrativo, tal vez media hora.

También hemos integrado Zoom con CYPHER Learning y gracias a eso programamos sesiones de Zoom a través del sistema. Esto era exactamente lo que necesitábamos: un único canal de comunicación con los estudiantes.

¿Qué es lo más valioso?

La característica que más uso es la herramienta de rúbricas. He construido todas mis rúbricas en la plataforma y, al usarlas, puedo marcar los puntajes que tienen los estudiantes. De esta manera las rúbricas brindan transparencia entre los estudiantes y los maestros.

Otra herramienta que utilizo es la capacidad de cargar archivos multimedia dentro del entorno CYPHER Learning. Puedo enviar vídeos e imágenes a los estudiantes para que los descarguen, si quiero.

La automatización de la solución que involucra reglas de activación que muestran u ocultan secciones o tareas de clases específicas también es bastante ágil. Me permite mostrar a los estudiantes ciertas secciones a las que quiero que tengan acceso. E incluso existe la posibilidad de ver automáticamente cuánto tiempo pasaron leyendo un documento, el porcentaje de tareas que completaron o la suma de las puntuaciones que recibieron, a las que puedo acceder a través de las rúbricas.

Otra característica que ayuda mucho es el aprendizaje adaptativo para proporcionar a los estudiantes contenido personalizado. Me permite darles a cada uno información personalizada sin estar cerca físicamente de ellos. Por ejemplo, si quieren, pueden enviar sus tareas en línea y puedo poner detalles en los comentarios. Esto ayuda a su desarrollo personal. Todo está ordenado cronológicamente para que puedan revisar el contenido en casa si faltan a una clase.

También es muy fácil para los educadores comunicarse con los estudiantes. Por ejemplo, si le envías un mensaje directo a través de la plataforma, o comentas en una tarea que está haciendo, el alumno responde y muchas veces se convierte en un diálogo y, después, prácticamente se convierte en un foro. La comunicación es muy importante y siempre intentamos que la comunicación clara y transparente sea una prioridad.

¿Qué necesita mejorar?

Tenemos profesores de todas las edades y los que son un poco mayores apenas interactúan con la plataforma. Necesita mayor accesibilidad y actualizaciones e información más detallada de todas sus herramientas.

¿Por cuánto tiempo he usado la solución?

Usamos CYPHER Learning desde 2020.

¿Qué pienso sobre la estabilidad de la solución?

Hubo una interrupción de la red, pero eso fue en 2020. Desde entonces, el sistema no se ha caído. La plataforma es muy estable.

¿Qué opino de la escalabilidad de la solución?

EO LMS tiene una gran capacidad y nuestra escuela quiere explotarla más. Se ha propuesto más formación para que entendamos mejor la plataforma. El objetivo es que sigamos aumentando su uso y que la variedad de estrategias que podemos utilizar, como docentes, siga creciendo.

Tenemos alrededor de 500 usuarios que son docentes, administradores de sistemas y el equipo de supervisores que certifican a los docentes. Además, tenemos alrededor de 1.000 alumnos que lo utilizan. Se utiliza en todos los niveles, primaria y secundaria. Tenemos planes para que se use mucho más en nuestra institución.

¿Cómo son el servicio de atención al cliente y el soporte?

No he tenido la oportunidad de contactar con el soporte técnico, pero sé que cuando se ha hecho una consulta siempre han respondido.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

También usamos SieWeb, pero es más para comunicarse con los padres y compartir las calificaciones de los estudiantes.

Entendimos que necesitábamos CYPHER Learning porque necesitábamos un lugar donde se organizara todo el contenido de la clase semanal. Queríamos que los alumnos tuvieran un lugar único para esa información y un único canal de comunicación con el profesor.

¿Cómo fue la configuración inicial?

Nuestra implementación inicial fue un poco lenta porque no hubo capacitación. Nuestra área técnica de sistemas se encargaba de ayudar con cualquier problema que surgiera en general, pero no recibimos capacitación específica. Nos tomó cerca de dos meses implementarlo.

Hay tres personas, los directores generales, que se encargan de gestionar la plataforma, pero ahora cada profesor gestiona su propia clase. Los gerentes generales solo contactan a CYPHER LEARNING si hay alguna anomalía o problema sistémico.

¿Qué otro consejo tengo?

Investigar al máximo CYPHER Learning para informarse antes de la implementación y ver el potencial de la plataforma, ya que se puede utilizar para muchas cosas.

Recientemente recibimos capacitación sobre el uso de la automatización en CYPHER Learning y recién estoy comenzando a entender cómo funciona: cómo enviar mensajes automatizados como comentarios, cómo programar cursos y cómo ver los logros de los estudiantes mientras exploran el contenido de un curso. Estoy descubriendo más y más características dentro de CYPHER Learning. Al principio era solo para subir material, pero con la última capacitación que recibimos entendimos que hay muchas más posibilidades dentro del sistema. No sabía que se podían subir cosas interactivas, videos o vistas 360.

En términos de involucrar a los estudiantes con la plataforma, eso ha sucedido parcialmente, pero todavía hay muchos estudiantes que están acostumbrados a la educación presencial, por lo que no todos hacen un buen uso de CYPHER Learning. Hay muchas funcionalidades en la plataforma que aún no se aprovechan. Hay algunos estudiantes que toman la iniciativa de ser autónomos y usan todo en CYPHER Learning para avanzar por su cuenta. Todas estas actividades son muy importantes para nuestro instituto. Debido a que nuestra escuela opta por un programa de diplomado, es uno de nuestros objetivos y requisitos que los estudiantes desarrollen autonomía y autogestión de su tiempo, así como la búsqueda de información y fuentes. NEO LMS, en parte, les da una ruta a seguir.

CYPHER Learning no es tan influyente en términos de llevar a los estudiantes al mismo nivel o cerrar la brecha de aprendizaje. Eso no se debe necesariamente a la plataforma, sino a que existen otros problemas, ya sean personales o sociales, que limitan a los estudiantes de varias maneras. La plataforma me ayuda a entender qué estudiantes se están quedando atrás, pero no diría que los motiva de ninguna manera.

Creo que CYPHER Learning proporciona herramientas importantes para desarrollar la participación de los estudiantes en clase. En las clases físicas es muy difícil que todos participen, pero a través de este sistema tienen la opción de expresar sus opiniones y pensamientos de manera más personalizada. CYPHER Learning me ha enseñado a adaptarme al cambio.

I use it to organize the work that the students send in and I also upload all the class materials to it so that the students can see them at any time. In addition, I use CYPHER Learning to create activities.

Where CYPHER Learning has helped especially is in the organization of content. The students bring materials such as notebooks and books, but they are already aware that they must also have everything on their laptops or their mobiles. This helps them to be more responsible. The platform enables us to keep all the content of every class available and allows students to upload tasks or activities so that work can be accepted within a limited time.

During the pandemic, everything became virtual and CYPHER Learning helped us through the ability to upload any file to any section. Students could go in and download the files. Today, we still use the system for all the material it contains. That is the main benefit that it offers, the ability able to register everything within the platform.

We upload content according to the progress of the class. The most personalized aspect is the feedback. It gives a more personalized feeling in providing resources to the student.

The fact that communication is fluid is very important for our school. That communication is not only between teachers and students but also with parents. And with CYPHER Learning, we can help any student who cannot get to class. It helps us manage the virtual class schedule on the calendar so that students can track the entire class through the platform.

We generally use videos and create activities to do at home, according to the data that the system presents us with. Each activity that is uploaded gives the student an average or grade and, in this way, we know what recommendations to give in class, based on that data.

It is also important because, in a certain way, it also develops students' autonomy. For example, during the pandemic, each student was responsible for their work on each activity that was uploaded to the platform. They might be essays, interaction with the teacher, or commenting in the forum. It contributes a lot to the student's academic training.

Because I can upload classes, it has saved me time on administrative work. It gives you the option of duplicating classes for all the sections. I can access the classes through a link and create the content to teach different classes. It helps reduce management work but not the number of staff.

And more than anything, CYPHER Learning has helped a lot by saving costs on printed materials. There are web pages, videos, and other types of documents that replace books and notebooks. This year, physical books have hardly been used. Students have worked with PDFs and virtual books that are made available through CYPHER Learning so we have saved on costs. Students even have access to it on their cell phones, so they always have it close by.

The evaluation tool, and being able to get the marks through the rubrics and observe the work in the preview are valuable aspects of CYPHER Learning.

It is personalized and I can specifically evaluate any student. I also like the ability to comment on assignments. And it includes audio, which means I can communicate with the students in various ways. And students can submit videos, oral reflections, etc.

The platform also has an option for triggering sections of work. That is feasible because we upload complete classes.

When you upload a rubric to the CYPHER Learning library, you also indicate the competencies that you want students to acquire. In my case, as a communications teacher, there are three competencies, so the rubrics are in accordance with them. The system gives you a report to enable you to evaluate the competence or the results a student has achieved. You can adapt and edit according to what a student answers and a result is accumulated. The way that CYPHER Learning tags classes and assignments with competencies helps me see what a student has done.

There are several activities that can be used thanks to the platform. For example, there is dialogue between the students. Through these types of activities, they have the option to comment and generate opinions. These activities are important because we are trying to get students to develop critical thinking and personal opinions. CYPHER Learning has helped students develop these skills. Even within our institution we have debates, and the platform is a tool that helps with this.

It helps a lot in facilitating a student's learning process, but the didactic tools are a bit limited. When I use CYPHER Learning it is mostly for individual teaching purposes. There are some tools that facilitate dialogue but not many that help produce continuous interaction. There is room for improvement in the area of interaction. I'd like to see more ways for the student to communicate with their classmates.

In addition, I don't know if I still need to discover this, but I still haven't understood how to synchronize classes. I have to copy and duplicate them in other sessions.

Another thing that they could improve on is its ease of use on smartphones. Many times, the content is not easily downloaded to the student's smartphone, when they don't have their computer nearby.

We have been using CYPHER Learning for approximately four years.

Since we started using CYPHER Learning, there have been three network outages where we have not been able to use it. Each of these three times, the platform failed for a full day, and the next day it returned to normal. But since we have been using it for four years, those connection failures are not something that has happened often at all.

We have approximately 1,500 people using it, including teachers, students, systems managers, and administrators.

Our use of the system increased due to the pandemic. It became our means of communication, both to start classes and to qualify and evaluate. And we have not decreased usage ever since. Although we are in face-to-face classes again, we continue to use CYPHER Learning in the same way.

The intermediary between our school and CYPHER LEARNING has always been our system admin area. But I would say that the technical support is very good because I haven't seen any difficulties and our system managers have found a solution to any problem. If something happens, it normally takes a maximum of one day to be resolved.

Positive

It's simple now, but in the beginning we had to learn a lot about the platform through exploration. We had to learn the necessary management capabilities of the platform at first, and we had to make mistakes, but over time it has become much more familiar. Today, students, teachers, and even parents know the system better. Now, our teachers know how to use at least 70 to 80 percent of the platform.

Our deployment took four months. The systems management team was in charge of dealing with any errors that occurred and answering any questions we had at the beginning of the implementation. During those four months they were adjusting everything. The systems team was in continuous communication with CYPHER LEARNING, and through this process we were adapting to the platform.

There were four people in charge of the implementation in our organization, in the systems area. They monitor the system and take care of any teacher who needs help.

Our school maintains a structure that we must all follow within the platform. The school continuously supervises the automation of the platform. Each area of the school has a coordinator and a supervisor, and the supervisor is the one who monitors and makes sure that the classes are in accordance with what the school has decided. CYPHER Learning provides different ways for you to structure it and we can modify the class content to be standardized so that our system is the same in all the courses. Our school has also given us training to understand the features that the solution offers to help us be a more optimal organization

I don't know what the investment cost was, but it has made life easier for us as teachers. I feel that the objective was fulfilled. It is a good, functional system for the teacher, and that was especially true during the pandemic when it was the main source of communication with the students.

If you're looking for a platform that works by relying on competencies, this is the one for you. It eases the interaction with students and has several tools that enable students to develop different skills. And teachers have the ability to monitor students through evaluations and feedback.

In terms of intervention strategies for students, it has helped to a certain extent because it has a record of those interventions, but it is not something that I have based my interventions on.

The platform is very useful and helps us a lot. If they could incorporate more updates and interaction tools it would be even better. It makes it quite easy for the teacher and the student to keep track of classes.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Lo uso para organizar el trabajo que envían los alumnos y también subo todos los materiales de clase para que los alumnos puedan verlos en cualquier momento. Además, uso CYPHER Learning para crear actividades.

¿Cómo ha ayudado a mi organización?

Donde CYPHER Learning ha ayudado especialmente es en la organización del contenido. Los alumnos traen materiales como cuadernos y libros, pero ya son conscientes de que también deben tenerlo todo en sus portátiles o en sus móviles. Esto les ayuda a ser más responsables. La plataforma nos permite mantener disponible todo el contenido de cada clase y permite que los estudiantes carguen tareas o actividades para que el trabajo sea aceptado en un tiempo limitado.

Durante la pandemia, todo se volvió virtual y CYPHER Learning nos ayudó con la capacidad de cargar cualquier archivo en cualquier sección. Los estudiantes podían entrar y descargar los archivos. Hoy en día, todavía usamos el sistema para todo el material que contiene. Ese es el principal beneficio que ofrece, la posibilidad de registrar todo dentro de la plataforma.

Subimos contenido de acuerdo al avance de la clase. El aspecto más personalizado es el feedback. Da una sensación más personalizada al proporcionar recursos al estudiante.

El hecho de que la comunicación sea fluida es muy importante para nuestro colegio. Que la comunicación no sea solo entre profesores y alumnos sino también con los padres. Y con CYPHER Learning podemos ayudar a cualquier alumno que no pueda llegar a clase. Nos ayuda a administrar el horario de clases virtuales en el calendario para que los estudiantes puedan realizar un seguimiento de toda la clase a través de la plataforma.

Generalmente usamos videos y creamos actividades para hacer en casa, de acuerdo a los datos que nos presenta el sistema. Cada actividad que se sube le da al alumno un promedio o calificación y, de esta forma, sabemos qué recomendaciones dar en clase, en base a ese dato.

También es importante porque, en cierto modo, también desarrolla la autonomía de los alumnos. Por ejemplo, durante la pandemia, cada alumno era responsable de su trabajo en cada actividad que se subía a la plataforma. Pueden ser ensayos, interacción con el profesor o comentarios en el foro. Aporta mucho a la formación académica del alumno.

Debido a que puedo cargar clases, me ha ahorrado tiempo en el trabajo administrativo. Te da la opción de duplicar clases para todas las secciones. Puedo acceder a las clases a través de un enlace y crear el contenido para impartir diferentes clases. Ayuda a reducir el trabajo de gestión, pero no la cantidad de personal.

Y más que nada, CYPHER Learning ha ayudado mucho al ahorrar costos en materiales impresos. Existen páginas web, videos y otro tipo de documentos que reemplazan a los libros y cuadernos. Este año no se han utilizado tantos libros físicos. Los estudiantes han trabajado con archivos PDF y libros virtuales que están disponibles a través de CYPHER Learning, por lo que hemos ahorrado costos. Los estudiantes incluso tienen acceso a él en sus teléfonos móviles, por lo que siempre lo tienen cerca.

¿Qué es lo más valioso?

La herramienta de evaluación, y poder sacar las notas a través de las rúbricas y observar el trabajo en la vista previa son aspectos valiosos de CYPHER Learning.

Es personalizado y puedo evaluar específicamente a cualquier alumno. También me gusta la posibilidad de comentar sobre las tareas e incluir audios, lo que significa que puedo comunicarme con los estudiantes de varias maneras. Y los estudiantes pueden enviar videos, reflexiones orales, etc.

La plataforma también tiene una opción para activar secciones de trabajo. Eso es factible porque subimos clases completas.

Cuando subo una rúbrica a la biblioteca CYPHER Learning, también puedo indicar las competencias que quiero que adquieran mis alumnos. En mi caso, como docente de comunicación, hay tres competencias, por lo que las rúbricas están de acuerdo con ellas. El sistema te da un informe para que puedas evaluar la competencia o los resultados que ha alcanzado un estudiante. Se puede adaptar y editar de acuerdo a lo que responde un alumno y se acumula un resultado. La forma en que CYPHER Learning etiqueta clases y tareas con competencias me ayuda a ver lo que ha hecho un estudiante.

Hay varias actividades que se pueden utilizar gracias a la plataforma. Por ejemplo, hay diálogo entre los estudiantes. A través de este tipo de actividades, tienen la opción de comentar y generar opiniones. Estas actividades son importantes porque estamos tratando de que los estudiantes desarrollen el pensamiento crítico y las opiniones personales. CYPHER Learning ha ayudado a los estudiantes a desarrollar estas habilidades. Incluso dentro de nuestra institución tenemos debates, y la plataforma es una herramienta que ayuda con esto.

¿Qué necesita mejorar?

Ayuda mucho a facilitar el proceso de aprendizaje de un estudiante, pero las herramientas didácticas son un poco limitadas. Cuando uso CYPHER Learning es principalmente para fines de enseñanza individual. Hay algunas herramientas que facilitan el diálogo pero no muchas que ayuden a producir una interacción continua. Hay lugar para mejorar en el área de interacción. Me gustaría ver más formas para que el estudiante se comunique con sus compañeros de clase.

Además, no sé si aún me falta descubrir esto, pero todavía no he entendido cómo sincronizar clases. Tengo que copiarlas y duplicarlas en otras sesiones.

Otra cosa que podrían mejorar es su facilidad de uso en smartphones. Muchas veces, el contenido no se descarga fácilmente al teléfono del estudiante, cuando no tiene su computadora cerca.

¿Por cuánto tiempo he usado la solución?

Hemos estado usando CYPHER Learning durante cuatro años aproximadamente.

¿Qué pienso sobre la estabilidad de la solución?

Desde que comenzamos a usar CYPHER Learning, han habido tres cortes de red en los que no hemos podido usarlo durante ese tiempo la plataforma falló durante un día completo y al día siguiente volvió a la normalidad. Llevamos cuatro años usando CYPHER Learning, asi que diría que no fueron muchas las fallas de conexión.

¿Qué opino de la escalabilidad de la solución?

Tenemos aproximadamente 1500 personas usándolo, incluidos profesores, estudiantes, gerentes de sistemas y administradores.

Nuestro uso del sistema aumentó debido a la pandemia. Se convirtió en nuestro medio de comunicación, tanto para iniciar clases como para calificar y evaluar. Y no hemos disminuido el uso desde entonces. Aunque volvemos a estar en clases presenciales, seguimos usando CYPHER Learning de la misma manera.

¿Cómo son el servicio de atención al cliente y el soporte?

El intermediario entre nuestra escuela y CYPHER LEARNING siempre ha sido nuestra área de administración del sistema. Pero yo diría que el soporte técnico es muy bueno porque no he visto ninguna dificultad y nuestros administradores de sistemas han encontrado una solución a cualquier problema. Si pasa algo, normalmente se tarda aproximadamente un día en solucionarlo.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Cómo fue la configuración inicial?

Ahora es simple, pero al principio tuvimos que aprender mucho sobre la plataforma a través de la exploración. Tuvimos que aprender las capacidades de gestión necesarias de la plataforma al principio y tuvimos que cometer errores, pero con el tiempo se ha vuelto mucho más familiar. Hoy, los estudiantes, los maestros e incluso los padres conocen mejor el sistema. Ahora, nuestros maestros saben cómo usar al menos del 70 al 80 por ciento de la plataforma.

Nuestro despliegue tomó cuatro meses. El equipo de gestión de sistemas se encargó de solucionar los errores que se produjeran y resolver las dudas que teníamos al inicio de la implementación. Durante esos cuatro meses estuvieron ajustando todo. El equipo de sistemas estuvo en continua comunicación con CYPHER LEARNING, y a través de este proceso nos fuimos adaptando a la plataforma.

El área de sistemas estuvo a cargo de la implementación en nuestra organización.Ellos supervisan el sistema y se ocupan de cualquier maestro que necesite ayuda.

Nuestra escuela mantiene una estructura que todos debemos seguir dentro de la plataforma. La escuela supervisa continuamente la automatización de la plataforma. Cada área de la escuela tiene un coordinador y un supervisor, y el supervisor es quien supervisa y se asegura de que las clases estén de acuerdo con lo que la escuela ha decidido. CYPHER Learning te brinda diferentes formas de estructurarlo y podemos modificar el contenido de la clase para que sea estandarizado para que nuestro sistema sea el mismo en todos los cursos. Nuestra escuela también nos ha brindado capacitación para comprender las características que ofrece la solución para ayudarnos a ser una organización más óptima.

¿Cuál fue nuestro Retorno de Inversión?

No sé cuál fue el costo de la inversión, pero nos ha facilitado la vida a los docentes. Siento que se cumplió el objetivo. Es un sistema bueno y funcional para el docente, y eso fue especialmente cierto durante la pandemia cuando era la principal fuente de comunicación con los estudiantes.

¿Qué otro consejo tengo?

Si buscas una plataforma que funcione apoyándose en competencias, esta es la plataforma que buscas. Facilita la interacción con los estudiantes y cuenta con varias herramientas que permiten a los estudiantes desarrollar diferentes habilidades Y los maestros tienen la capacidad de monitorear a los estudiantes a través de evaluaciones y comentarios.

En cuanto a las estrategias de intervención para los estudiantes, ha ayudado en cierta medida porque tiene un registro de esas intervenciones, pero no es algo en lo que he basado mis intervenciones.

La plataforma es muy útil y nos ayuda mucho. Si pudieran incorporar más actualizaciones y herramientas de interacción sería aún mejor. Hace que sea muy fácil para el profesor y el alumno realizar un seguimiento de las clases.

Our company is a training boutique dedicated to courses for adults. We are a team that varies between two to ten trainers and offers courses for 15 to 80 participants.

We use CYPHER Learning to deliver asynchronous remote online courses. The courses we offer are for adult training in the professional field or personal development.

The courses offered are based on a specific calendar or are courses that can be taken at your own pace.

We also use CYPHER Learning to generate the web page (portal) where we have the product catalog and through which we sell our online courses.

We were able to build a whole learning ecosystem. 

The lessons we offer in each course can be both in written format and in audio or video format. This dramatically helps participants to choose their best way of learning.

In addition to the lessons provided, I developed various assignments. We also built a valuable relationship between trainers and participants through various features of the platform: rubrics, feedback, notes, mastery, and skills.

The platform allowed us several integrations with other systems. Also, translating menus into different languages helps our participants a lot.

There are many facilities offered by CYPHER Learning. 

For us, the biggest feature of the platform is that we can build competency systems. Thus, through the courses, we can certify the different skills of our participants. Within the platform, these competencies are linked to each learning module and each assurance. This allows us very good control over the competencies demonstrated by the participants.

We use the grading system a lot, and that's why the platform's rubrics and automatic scoring systems are very useful. Together with the ability to customize each notification and set rules applicable to each assignment, we can provide immediate and consistent feedback to participants.

We also use gamification to generate motivation for learning through play.

There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100.

We need a better solution for controlling inactive users. For example, any active user who connects to the platform generates costs for us, even if he is no longer an active participant. This means that we cannot be in control of the monthly costs unless we deactivate the user. Except if we do it this way, he loses contact with us.

The platform proposes a report-building system; however, this system is cumbersome and not intuitive.

We've been using the solution since 2013.

I used an alternative solution previously. I abandoned that solution since the platform had become a closed one that can no longer be used publicly.

I recommend a good calculation of costs per user. They will need a different solution (CRM type) to maintain the relationship with the old users, otherwise, they will be charged every time the old users connect to the platform again.

I have evaluated other platforms as well. At the moment, I don't remember them. It was nine years ago. That said, since then, I have not looked for another solution.

CYPHER Learning is a solution that understands the needs of a trainer and those of a participant in different courses. These needs are covered by a wide and almost complete range of facilities and solutions.

Therefore, it is important to expect constant changes in features and interface. CYPHER Learning is constantly working on updates, and the change is done automatically, suddenly, and without much notice.

Customer service (if you don't have a dedicated one) is forum-based only, and responses can take anywhere from one hour to two days, depending on the time zone.