Darktrace Reviews

Generally, we use Darktrace for behavioral analytics. We use it in the inner-network and the outside network for malicious connectivity. Darktrace gives us support with networks. We follow all the notifications and sometimes we block malicious IPs from the firewall.

Its most valuable feature is its ability to identify malicious connected IPs from outside and the attacks that get through to the inside.

Darktrace needs to simplify most of the positive reports. We have to field all the positive reports, false positives, too. Sometimes we need to check false positives manually. We have to filter false positives. After that, we configure it again. Then, we want to analyze these false positives. That's the main thing. If we are assessing features, this should be easier to handle.

Darktrace needs to automate the reports of false positives, botnets, and everything.

So far, I think the solution is good. Not excellent, good.

I'm using Darktrace about two years.

The stability of the solution is fine.

In terms of scalability, it is ok.

It's a behavioral analysis solution, so we are not actively using it. We analyze all the user traffic from the Darktrace. That's the main thing. 

There are about 3,000 users. All the 3,000 user traffic is going through Darktrace.

We don't do the maintenance for Darktrace. My vendor is maintaining it since we got the product from them.

We are analyzing attempts to connect to them. After that, if you want reports, they provide them. We have a service and everything with the vendor. Then, if we have any requirements, they do it for us. The solution is working all day and my team is analyzing two hours for that.

In terms of technical support, if you raise some complaints, they tend to everything with user traffic within three or four hours. They provide the solution then we implement it.

Before using Darktrace I was using FireEye, but I switched because FireEye is very expensive and they do the same thing. It provides the same thing, except that DarkTrace has a different solution for the firewall, email filtering and everything else, and Darktrace is doing everything in a single box.

The initial setup is simple. It only takes three or four days. But we need to identify one to three traffic behavioral analysis, after that we can find the lead.

My team handled the deployment. They did everything. After that, they give me a report, which I then go through.

We are doing a monthly cost-basis. It's about 500,000 NKR because we are the first to implement it in Sri Lanka. We worked out direct pricing from Darktrace UK. After that, we selected a vendor in Sri Lanka. But the thing is, we are the first implementation here. I think they are actually undercharging and giving us the solution first because they want a reference from us since we are a bank in Sri Lanka. That's why they are doing it like that.

There are no additional costs besides the license, except the 15% rate to the Sri Lanka government.

Based on our experience with DarkTrace, I would advise that if they are comparing prices, ROI and everything, I think Darktrace is better than FireEye.

On a scale of 1 to 10 I can rate it a 6. I give it a 6 because it's been a year learning everything, and technology, attacks and patents are changing everyday.

Once installed, it starts picking up and learning the network very well because it's got a powerful AI integrated into it.

The user interface is very intuitive.

The Dynamic Threat Dashboard is very nice, as it lists all of your threats and rates them, and then you can choose whether to investigate further.

This solution has some good features for customization in terms of how you're tagging your network, which basically makes it easier to identify what is actually happening. You can see where the traffic is going, where it is coming from, and that sort of thing.

Darktrace has quite a few inbuilt features such as its own packet analysis module, which is an offshoot of Wireshark.

This solution has some powerful APIs, although we do not use that functionality at the moment.

This is quite an expensive product so the pricing is something that can be improved.

I have been using Darktrace for between two and three years.

We've seen no major problems between the master and slave devices in our architecture.

Darktrace is definitely scalable. We started off with a single device monitoring a single site and we progressively added more sites with different devices in a master/slave architecture. The more we've added, we've had to re-think a little bit, but overall the scalability is excellent.

We have ten security analysts who are using this solution.

The Darktrace technical support is very good.

We started off with Darktrace. It was based on a decision from somebody in the business who had previously used it.

Personally, I have used a few other solutions and with respect to the interface, you probably couldn't get more intuitive than Darktrace.

Darktrace is very easy to set up. Even our basic technical people are able to do it. It's almost like plug and play. There is some basic configuration to do, but it's nothing major.

I would say that most technical people can do the majority of the setup.

We were granted access to all of the documentation and information from Darktrace, so we did the implementation ourselves. There may have been one or two areas that we had to go back to Darktrace directly to get clarification on, but there was no third-party partner or reseller involved.

We're very pleased with Darktrace so it is a bit difficult to pinpoint areas for improvement. It covers all of our needs and from what I can see, it does the basics very well. There are many advanced features, also.

This is a solution that I definitely recommend. It offers a proof of value rather than a proof of concept, where they run the tool in your network, let it learn and then catch any vulnerabilities. Then you will actually see the value of the solution, either potentially blocking any exploitive threats or not, but its a really good thing to go through. To do this, I think that you have to go through an actual partner unless you're in a location where Darktrace has a physical office. In any event, I strongly recommend going through the proof of value to see if you like it. If there is a charge then it is definitely worth it.

I would rate this solution an eight out of ten.

We use it to deploy to enterprise customers to provide them with a complete, reliable and intelligent threat detection and response system.

It helps us to reliably serve our customers with quick deployment of a durable, effective and intelligent product.

The most valuable part of the product is the whole package. The features included in the Enterprise Immune System are complete and effective. Its detection engine is ridiculously good.

It is hard to really address what needs to be improved in the respect that it does everything I would expect of a superior solution. It is simple enough to use because the interface is quite simple, the setup is quick and painless — in only an hour the product is installed. Users can train on the system in less than three hours. When the configuration is complete they will already know what to do and they can just go on and use the product.

I think that the price is quite good compared to other, similar products. They already have a plugin that you can use to set up integration with virtually any other product. 

Maybe it could come with a few more built-in integrations, such as adding ServiceNow. They already have built-in integration with Antigena Cyber AI Response Modules for the clouds and for the network (AWS & Azure), and they did Office 365 (email), and SaaS applications as well.

I guess a few more options and opportunities like this built-in would be nice. It is not a big thing.

The stability of the product is really very good. Clients who have had us do the implementations say it is fantastic after they've tried it.

The product is definitely scalable and can grow with your enterprise business.

In terms of customer support, it is really rare that you need them to do anything because the product is really good. You turn it on and it just works. Really anyone can run it. So a level ten tech, a level five tech or a level one tech can use it. It makes everyone competent. It's like driving an automatic car because the gears shift for you. You still have to be a good driver and take the wheel and press the gas. But you can switch it back to manual if you want a different level of control. It's up to you. But everybody with different skill levels and different purposes for the deployment can use it.

When we have contacted the technical support they have been very good.

It's simple enough to install and it does exactly as the product says: "installed in about an hour." With only an hour to install initially and with being able to train people to use it in just a few hours, it is very quick to do the initial setup. Very straightforward. It's a jog in the park. 

Normally, once you deploy, for a normal site it's about two weeks time to set up configurations for the network, but then it is optimized and processing even faster. It's faster with fewer features and, usually, I use is about half of what it is capable of doing based on the client need. And once you do that configuration, you're ready to go. All that in less than two weeks and you can start getting threat intelligence reports from the network with intelligent tools. It's fantastic.

We are the ones who do the implementations and we have done many, so we are very good at it.

Our return on investment is as a reseller and consultant because we make returns on servicing the customers.

I think that the price is quite fair and very good for this type of product and the features that the product provides. 

My advice to people and organizations considering this as a solution is: go buy it. They shouldn't waste their time fussing and looking around at other solutions. It works. I've done administrating for several years, and this is the one solution that works. It complements what you have, whatever that is. It is like a plug-and-play component. There is no solution that does what it does. You even have some excellent systems like Cisco's Stealthwatch — these are just the three packet analysis technologies. Darktrace is actually DPI (Deep Packet Inspection), which in my markets is now called the threat level buttons. It is really an advanced product and everything just works ridiculously well.

If I had to rate the product on a scale of one to ten (ten is the best) I'd give it an actual ten. It is the only product I use that I would give a full ten. It's hard to achieve a ten as you have to be better than everything and everyone else. It does deliver on what it says it can do.

Our primary use case of this solution is to monitor lateral traffic.

The solution helped us to find a few anomalies.

Darktrace does not have any capabilities to configure. So I would like to see supervised machines and capabilities in the next version.

Darktrace is extremely stable.

We are only four users on Darktrace currently, and I believe it is scalable.

I am satisfied with the technical support we received. 

The initial setup was very straightforward because, in fact, there was nothing to configure. You just plug in the box and search for kickbacks. Deployment took about a day and it was done by one of Darktrace's consultants.

I worked on another solution before but we decided to test out Darktrace so that we could compare them.

Darktrace is a good product and it can be implemented on premises. Someone who wants to take care of the lateral movement and configure it, will love what it offers. I rate this solution a seven out of ten. I would like to see supervised machine running in the future.

Our primary use case of this solution is for endpoint data and we've had good results with Darktrace.

What I like about Darktrace is that you can quickly identify threats. I did a trial where I injected a small malware to see how long it takes for the program to identify it and to see that there is an anomaly. The response was good and it took the program less than a minute to detect it. The fast response time is definitely a plus.

The pricing is based on the number of endpoints, so the program is rather expensive. I would like to see something that will fit my clients' budget. That is something they can work on to improve.

Secondly, I would like to see my entire network, structurally and architecturally, on a single screen or in one single dashboard. Right now you have to keep going through different clippings to see everything.

The solution is stable enough for what we use it for.

We haven't been using the program long enough to know how scalable it is. I also know that it will depend on the amount of traffic on your server. But I saw in the demo that it can scale up to thousands and thousands of endpoints. 

The initial setup was quite straightforward but it gets harder if you have a lot of traffic on your server. With the right knowledge, you would be able to work around that with ease and do the configuration yourself. Because it's more deployment, so it's not that complex so far. I may have to contact their technical team once we get a bigger deployment.

We evaluated several other options like McAfee. One reason why I chose Darktrace, in the end, was because of the difference in price, what we intend to achieve with the program and other costs. 

My advice to others is always to keep an open mind and to find out as much as you can about the program to see if it offers what you are looking for. I rate Darktrace eight out of ten.

It has improved our monitoring capabilities. 

The most valuable feature is the alerts. The alerts are meaningful. The event rolls up into meaningful and actionable alerts rather than just being noise. 

The products is designed to monitor traffic sent and received via the corporate egress /network points.

I would be interested to see further integration or development of a capability to obtain visibility of mobile devices such as Laptops and Mobiles, which operate outside of the network and may communicate specifically when off the corporate network.  

The stability isn't good but I like the product. It's a good product but we need to look into other similar products that operate in the same zone: user behavior analysis and user detection. We need it to be good in comparison. 

We currently have an inner network. We don't have a full-scale deployment. It is on network segment where there are around 5,000 users. The full company would be around 9,000 users if we deployed it across all the subsidiaries. 

Their technical support is good. 

This is the first solution of this type that we've used. During the initial three month trial, we saw a lot of stuff from the product that we were unable to see through the conventional tooling technologies that we had in place. 

The setup was straightforward. It was a matter of hours. It took around two to three hours. 

My advice to someone considering this solution is to install it, conduct a pilot, and see. You need to see how easy it is to implement and you need to add it to install. You need to see what kinds of results it provides and compare it to your existing tool kit. The product demonstrates its actual capabilities when it's actually working. It's difficult to comprehend what it can actually do but it does give you an added level of visibility. 

It has good capabilities. I would rate it an eight out of ten. 

Cross-correlation with the endpoint based activities would be useful, like the ability to look at the deep supervised learning engine of the artificial intelligence unit and being able to take input data from the endpoints in order to apply the rules. It works on supervised learning and rules but I would like to be able to do things on different feeds as well. 

It has a very good graphical user interface. The ability to get a console on the mobile phone and being able to respond and do basic incident response capabilities remotely is also a good feature. 

• Security  
• Network visibility  
• Breach detection in a VMware environment of about 25 VMs.             

• Developed breach detection and security threats
• GDPR   
• Privacy compliance      
• ISO 27001 compliance. 

DT console and alerting system allow getting detailed information about the behavior of users and malicious external or internal threats.

Block attack capabilities or integration with other SIEM solutions such as IBM QRadar.             

Our primary use case is for monitoring traffic for unusual behaviors.

I find the complete portfolio to be excellent.

I would like to see some additional enhancements and the price adjusted because it is expensive.

I have been working with Darktrace for the past six months.

It is scalable and we have ten users currently using the system. We do have plans to increase the usage.

The setup is straightforward and not complex at all.

The deployment took us about a week and a half to implement. We did not use a third party to implement but it is available.

The return on investment is evident when it comes to security incidents.

The pricing is subscription-based and it is high.

I would rate Darktrace an eight on a scale of one to ten.