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Head of Strategic Business Development at a tech services company with 11-50 employees
Reseller
Sep 19, 2022
Simple to set up with a useful antigena and threat visualizer
Pros and Cons
  • "It's a very stable product."
  • "In the next version, I'd like to see penetration testing."

What is our primary use case?

We primarily use this solution as part of our security.

What is most valuable?

The cyber AI analyst, antigena, and threat visualizer are the most valuable aspects of the solution.

The setup is very simple. 

It's a very stable product.

Users can expand it as needed. 

What needs improvement?

I don't have any thoughts on where there might be a need for improvement. 

In the next version, I'd like to see penetration testing. They already have that coming up, so it'll be good to see that.

For how long have I used the solution?

I've been dealing with the solution for three to four years. 

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Darktrace
January 2026
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What do I think about the stability of the solution?

The product is extremely stable and mature. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The product is very scalable across all vectors of the digital estate.

How was the initial setup?

The initial implementation process is extremely easy. It's extremely seamless and very easy to set up. It's up and running in less than an hour.

What other advice do I have?

I'm a partner and reseller.

We are using the latest version of the solution. 

It's deployed on-premise, in the cloud, in email, via SaaS, and on the endpoint.

I'd advise potential new users to  use antigena. It's a handy tool to stop cyber attacks.

I'd rate the solution ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1762473 - PeerSpot reviewer
ICT Coordinator at a tech services company with 51-200 employees
Real User
Jul 22, 2022
A smart, autonomous solution that monitors and identifies threats based on abnormal patterns and proactively blocks them
Pros and Cons
  • "It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns."
  • "It is expensive, but everything else has been great so far."

What is our primary use case?

We have a Darktrace appliance, and we are using it to monitor threats in our network environment. It has the Antigena module installed. So, it does not only monitor but also proactively blocks when there is a physical threat.

It scans the entire network, which includes all IP addresses, subnets, and users. It is very smart for all different segments of the network.

What is most valuable?

It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns.

What needs improvement?

It is expensive, but everything else has been great so far. It is fine for now for what we need it to do.

For how long have I used the solution?

I have been using this solution for about a year and a half.

How are customer service and support?

Their support has been great so far.

How was the initial setup?

It was very easy and straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

It is good. Recently, they have made it more sensitive for tracking or identifying all the behaviors or patterns. So, you're getting more alerts out of it, which I guess is a good thing.

I would rate it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Darktrace
January 2026
Learn what your peers think about Darktrace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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reviewer9216065 - PeerSpot reviewer
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Jan 5, 2026
Intelligent threat response has improved incident handling and provides clear attack path visibility
Pros and Cons
  • "Regarding the autonomous response feature, I appreciate how it functions within the platform."
  • "If asked to rate Darktrace support on a scale from zero to ten where ten is the best, I would give them five points."

What is most valuable?

Regarding the autonomous response feature, I appreciate how it functions within the platform.

What needs improvement?

Based on my experience, I believe the solution could be improved in some areas, and there are certain drawbacks that I have encountered.

For how long have I used the solution?

I have been working with Darktrace for approximately one to one and a half years or longer.

What do I think about the stability of the solution?

In general, I would say that the interface of Darktrace is intuitive enough, and it aids in understanding threat landscapes and attack paths.

What do I think about the scalability of the solution?

Regarding scalability, I would rate it eight points.

How are customer service and support?

If asked to rate Darktrace support on a scale from zero to ten where ten is the best, I would give them five points.

How would you rate customer service and support?

Neutral

How was the initial setup?

Regarding the installation and initial setup, I found it to be straightforward rather than complex.

What's my experience with pricing, setup cost, and licensing?

Concerning pricing for the product, I would say it is somewhat expensive.

What other advice do I have?

I have rich experience with many tools including Vectra, Cisco firewall, and Check Point.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
Last updated: Jan 5, 2026
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PeerSpot user
reviewer1915323 - PeerSpot reviewer
Network Security Engineer at a tech services company with 51-200 employees
Real User
Aug 1, 2022
The NDR is good in their solution and they have NTG for email
Pros and Cons
  • "The NDR is good in their solution and they have NTG for email."
  • "I think there is some MSSP missing."

What is most valuable?

The NDR is good in their solution and they have NTG for email. They have multiple solutions, but for me, I was focusing on one solution, in the NDR section.

What needs improvement?

I think there is some MSSP missing. The market as a whole needs to enhance this area. Some additional integration would be helpful. They need to focus on having additional tools based on how competitive the market currently is.

For how long have I used the solution?

I have been working with Darktrace for the past six months.

What do I think about the stability of the solution?

I find the solution to be stable. I faced one issue and I think it is good after resolving that issue.

What do I think about the scalability of the solution?

I think it is scalable like Vectra.

How are customer service and support?

I have not used technical support for Darktrace.

What's my experience with pricing, setup cost, and licensing?

They are too expensive compared with other vendors.

What other advice do I have?

When considering Darktrace you need to have a plan and decide if it is something you really need as an organization. I would rate Darktrace an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Updated: January 2026
Buyer's Guide
Download our free Darktrace Report and get advice and tips from experienced pros sharing their opinions.