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reviewer1762473 - PeerSpot reviewer
ICT Coordinator at a tech services company with 51-200 employees
Real User
A smart, autonomous solution that monitors and identifies threats based on abnormal patterns and proactively blocks them
Pros and Cons
  • "It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns."
  • "It is expensive, but everything else has been great so far."

What is our primary use case?

We have a Darktrace appliance, and we are using it to monitor threats in our network environment. It has the Antigena module installed. So, it does not only monitor but also proactively blocks when there is a physical threat.

It scans the entire network, which includes all IP addresses, subnets, and users. It is very smart for all different segments of the network.

What is most valuable?

It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns.

What needs improvement?

It is expensive, but everything else has been great so far. It is fine for now for what we need it to do.

For how long have I used the solution?

I have been using this solution for about a year and a half.

Buyer's Guide
Darktrace
June 2025
Learn what your peers think about Darktrace. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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How are customer service and support?

Their support has been great so far.

How was the initial setup?

It was very easy and straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

It is good. Recently, they have made it more sensitive for tracking or identifying all the behaviors or patterns. So, you're getting more alerts out of it, which I guess is a good thing.

I would rate it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1915323 - PeerSpot reviewer
Network Security Engineer at a tech services company with 51-200 employees
Real User
The NDR is good in their solution and they have NTG for email
Pros and Cons
  • "The NDR is good in their solution and they have NTG for email."
  • "I think there is some MSSP missing."

What is most valuable?

The NDR is good in their solution and they have NTG for email. They have multiple solutions, but for me, I was focusing on one solution, in the NDR section.

What needs improvement?

I think there is some MSSP missing. The market as a whole needs to enhance this area. Some additional integration would be helpful. They need to focus on having additional tools based on how competitive the market currently is.

For how long have I used the solution?

I have been working with Darktrace for the past six months.

What do I think about the stability of the solution?

I find the solution to be stable. I faced one issue and I think it is good after resolving that issue.

What do I think about the scalability of the solution?

I think it is scalable like Vectra.

How are customer service and support?

I have not used technical support for Darktrace.

What's my experience with pricing, setup cost, and licensing?

They are too expensive compared with other vendors.

What other advice do I have?

When considering Darktrace you need to have a plan and decide if it is something you really need as an organization. I would rate Darktrace an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Darktrace Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Darktrace Report and get advice and tips from experienced pros sharing their opinions.