Darktrace Reviews

We use the solution for email, network and cloud security.

The network security and AR response are the main things.

The product is expensive, but it is a very good product. The user interface is also good.

I have been using Darktrace for two years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is pretty straightforward. We’ve around 3500 users using this solution.

I rate the solution’s scalability an eight out of ten.

I contact technical support on occasion and ask questions, and they are responsive. I can get them on call or email. I’m very happy with the support.

Positive

The initial setup was quick and painless.

The product is very expensive.

The product is expensive, but it is a quality product. If you look apart from the cost, it's a good product followed by very good support. If you're willing to spend the money, it is worth consideration.

Overall, I rate the solution an eight out of ten.

Our primary use case of this solution is for visibility. We try to get the global view of our network from an audit perspective on any given day, and figure out how that will impact our business. I'm a project coordinator and we are customers of Darktrace. 

The primary feature we are using is the artificial intelligence and machine learning functionality for reviewing and predicting network traffic and network attacks. Although we're not yet fully using the product, I like the Antigena feature which is their proactive or reactive feature, depending on the deployed antivirus center. Darktrace is for people who understand network security very well, and who have probably been in that scene for quite some time. If you're inclined towards mathematical machine learning, artificial intelligence, and to some degree, data science, this is definitely a tool for you.

It's sometimes a challenge getting logs from different sources. I would probably want to see if there was a way to improve that, to enable gathering of more information.

We've been using this solution for close to four months. 

Full deployment took around two weeks, mainly because the solution takes a little time to learn about your network.

The technical support is excellent. They walk you through the process and do a great job. 

The initial setup was quite simple; plug in two or three cables, they give you the requirements that you need and off you go. The configuration and learning how to tweak it is a little more complicated and involved, but the initial setup was easy. Deployment took around two to three weeks because the solution sat on the network for about 14 days doing some variable analysis and trending.

It's a good solution. I would suggest that if it's suitable for your requirements, get it. 

I would rate this solution a nine out of 10. 

The solution is used as an anti-phishing tool.

The AI-based pattern is the most valuable feature. The AI monitors users' patterns in how they draft and send emails, so if there is a change in the pattern the email is flagged.

There is a high ratio of false positive information. For example, AI capabilities can sometimes make it difficult to distinguish between a legitimate email and a phishing email. This is one of the features that need to be manually sorted out and aligned. We need to improve this feature by putting DNS into the micro.

I have been using the solution for three years.

The solution is stable.

The solution is scalable.

The technical support team is good and they provide support on a priority level.

Positive

The initial setup is easy.

The cost is moderate.

I give the solution an eight out of ten.

Our organization chose Darktrace because of its phishing capabilities.

Darktrace is the best way to secure a gateway and I recommend the solution to others.

We are a financial Institute and make use of the IDS solution. We have the SIM called QRadar. We analyze all the traffic clouds with Darktrace and SIM.

The most valuable feature has been the behavioral analytics that allows us to monitor all the traffic.

Sometimes the solution gives some false positives which could be improved. The dashboard and reporting for this solution could be improved as it is currently complex. The GUI for this solution could also be improved. 

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution. 

The technical support is very good but we would like to get some information from APAC because we are in APAC region.

We considered McAfee and other solutions but based on budget and features, we decided to go with Darktrace.

The initial setup is straightforward and so is the maintenance. 

The deployment was done in-house.

I would rate this solution a seven out of ten. 

We primarily use the solution for network traffic analysis, to identify potential threats running on our customers' ICP environment, and to generate alerts to our SOC.

The Enterprise Immune System, Cyber Artificial Intelligence Analyst, and Antigena technology are all very useful aspects of the product.

The solution is quite stable.

The scalability is great.

The initial setup is simple.

It can always improve here and there, however, in general, it's already quite complete. 

The solution could have better integration capabilities. There aren't so many third-party vendor platforms natively integrated with the platform. 

They need a better-automated response setup.

I've been using the solution for a few years at this point. 

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

I've found the solution's scalability to be very good. It can scale from one endpoint to many thousands of endpoints. We have a lot of implementations that are quite sizable for our customers.

We have 20 to 30 clients on the solution at this time. 

Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical support all that often.

We find the implementation process to be quite painless. We only had to identify the right place in which put the appliances, and then they start learning.

We were able to deploy same day. it's a pretty fast process. 

We have a team dedicated to the delivery that manages Darktrace and other technical solutions and they are in charge of implementation in the customers' ICP environment. More or less, we have more than ten people handling this.

We are capable of handling implementations for our clients. 

Our clients pay a yearly licensing fee. I can't speak to the exact costs involved. We have a variety of clients who have licenses with Darktrace.

We are partners of Darktrace.

We utilize both cloud and on-premises deployments. 

I would recommend the solution to other companies and clients.

I'd rate the product at a ten out of ten.

Our customers use Darktrace to monitor network traffic.

I like the dashboards, which are cool. They are more user-friendly, in my experience. Its learning capabilities are really good.

It should be easier to access the Darktrace portal and its documentation. Only the customer can access their portal and support. It could be cheaper. 

Darktrace is relatively stable.

Darktrace is scalable. It's very good. We have two big banks in Turkey using this solution.

The initial setup is straightforward. It takes me about half an hour to deploy this solution.

We implement this solution.

Darktrace is expensive. You can pay for the license yearly.

I would recommend this solution to potential users. But the cloud solution is challenging to use in Turkey.

On a scale from one to ten, I would give Darktrace an eight.

Darktrace makes up part of our security solution and it is able to operate without intervention from IT staff. Antigena feature for automatic response is awesome.

You can have a one-person IT team and with Darktrace, you can get notification of potential threats that are incoming or are already happening on the network.

I like the Antigena feature in Darktrace, as it offers immediate response and is helpful.

This product collects more data than your traditional type of software, which is useful for us.

Darktrace picks up anomalies as soon as they arise.

The interface is too mathematical and it should be simplified. If you are a seasoned user then you would know where to go, but you have to learn it first. The terminologies being used are mostly numbers. In general, it could be more user-friendly. The GUI can be more simplified and the sections on the interface can be better organised. Usability and visibility of features can improve the skills of administrators and the product will be a preferred solution and ratings will increase.

My experience with Darktrace is short because we are just implementing it now.

The stability of Darktrace is fine.

We do not intend to scale. Scalability is more of a contract issue that comes into play if you want to add nodes to the system. We are opting for a specific number of nodes or endpoints, which we would be able to keep for quite a number of years. I don't expect that we will expand that much, so scalability should not be an issue.

We have been in contact with technical support using different platforms. We have dealt with them using Microsoft Teams, Zoom, WhatsApp and via email.

Positive

No

The initial setup was quite simple and straightforward, taking about an hour to complete. After that, the port modeling took perhaps an hour or two.

Vendor Team

If you consider the features and the cost of market leaders, we are satisfied with the pricing.

Snode

I would rate this solution an eight out of ten.

We use Darktrace for security, and to give us better visibility.

If a user is exfiltrating data, normally we don't have the tools to detect it. With Darktrace, it detects this data. Also, if there is any command-and-control then this solution will highlight that.

The most valuable feature is that it gives us visibility of rogue traffic that is on the network.

The detection capabilities are good.

This product needs more in terms of prevention. The detection capabilities work well but once a threat has been detected, Darktrace should work to prevent it from doing anything malicious.

Integration with SOAR systems may be helpful, depending on the SOAR.

Stability-wise, Darktrace is very good. It runs in the background 24/7.

The scalability is good because it covers our whole network.

We have 1,000 business and IT users and for our environment, the scalability is very good. 

The technical support is good. I would rate them an eight out of ten.

We did not use another similar solution prior to Darktrace.

The initial setup was very straightforward. It took approximately two months to complete the implementation and deployment.

We used a consultant to assist us with the implementation.

One person is enough for the deployment and maintenance.

There may have been others that we looked at but this is the main one we evaluated.

My advice for anybody who is looking into implementing Darktrace is to do a proof of concept first. Try to out because it's quite useful for providing visibility in the network.

Overall, this is a good product that seems to be working well.

I would rate this solution an eight out of ten.