Delinea Privileged Access Service Reviews

I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as Privileged password management. PAM is divided into three categories: Privileged identity management, endpoint privilege manager for endpoint privilege management, and secret management for DevOps secret measures.

Secret management is currently a top priority for any PAM tool, with a shift from on-premises solutions to cloud-based solutions. The Cloud Identity Manager and tools related to the CI/CD pipeline are being largely adopted. The priority for major OEMs is now cloud-based solutions, ensuring security and efficiency.

I would have been really happy if Delinea were evolving or innovating like CyberArk. CyberArk sets the trend, and other OEMs follow it. Delinea needs to innovate more to match the changing needs of the market.

PAM technology evolves every six months or a year.

Delinea is considered robust and straightforward compared to CyberArk. CyberArk is a market leader, but Delinea provides a robust solution with fewer installations.

Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is commendable.

With the merging of Thycotic and Centrify into Delinea, it has combined strengths of both products into a single package. Thycotic was strong in certain areas and Centrify in others, and now Delinea integrates these features.

I have experience with solutions like CyberArk, BeyondTrust, and Delinea. CyberArk, Delinea, and BeyondTrust are pushing onto cloud-based solutions.

The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.

I cannot sideline with any one tool as it depends on what my customer values. If my customer believes CyberArk is good, then I agree with them. Adaptation to customer needs is essential.

I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure privileged access, recording, session recording, password vault, etcetera.

The most common solution I find effective for protecting sensitive data is the most common features of Delinea Privileged Access Service.

I am providing deployment services as an integrator in my organization.

I would like to improve the overall suite and the user experience of Delinea Privileged Access Service.

I have actually been using Delinea Privileged Access Service for two years.

I find that the on-prem solutions are a bit challenging, but fortunately, the documentation is complete, so it has been a lot.

My thoughts about support of Delinea in general are that they are so so.

The deployment required a couple of days for me.

It was one or two days.

I took part in the installation personally.

The amount of people who took part in deployment was two people.

I see a return on investment and some financial benefit from it.

I am evaluating options just to know which product suits me best.

I recommend it to other organizations. I rate the product in general an eight out of ten.

The solution is used for privileged access control. It is used to provide controlled access to the SREs and data center administrators to access the target environment. Instead of logging directly to a server, they must go through Delinea. It helps control who is logging into which server and what privileges they have.

The solution provides secure access to environments. We can decide who can access the environment and what privileges they should have. The controls and checks are enabled in Delinea before a person logs into a target environment. We use custom rules and put them across different secrets. We can create multiple secrets and map users into secrets.

The solution is integrated into an Azure AD system. We define the security policies within the AD system. The policies are authenticated through the AD system but authorized through Delinea to log in to the target environment. When the users go through AD, there is a two-factor authentication. There is one more layer of authentication when they go through Delinea.

We implement workflow-based auto approval. Personas cannot log into a targeted server with the configuration item or secret name alone. To access the target environment, a person must have a valid ticket in the ticketing system, and the ticket must be under their name. The ticket should be active and should not be a closed ticket. Such rules are enabled using the PAM capabilities very effectively to bring more controls and checks within the target environment.

Monitoring features are similar to recording sessions. Recordings can be enabled only for targeted and critical systems. Only the secured critical configuration items would be enabled with the recording. The recordings are automated to deliver details of who accessed the environment, what incident or service request they accessed, the activity they did, and the commands they executed. These details are generated as a report and can be sent directly to the customers.

It is difficult to integrate the product with other IT systems. We must contact professional service support. We do not have any control over it since it is a SaaS solution. We must go through Delinea’s PS team for all the integrations.

We provide the requirements, the thought process, and the ideology of the workflow. However, it can be executed only by the PS team because we don't have any control or access to the application. As a SaaS consumer, I cannot do any custom scripting into the application. The PS team does all the customizations we require. The solution must improve the technical support.

I have been using the solution for three years.

The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve the issue, we get the issue fixed ourselves. It is fixed automatically, or we identify the problem and get it fixed. We fix 50% to 60% of our issues ourselves. We rarely fall back on the support team. The support must be improved.

Neutral

The pricing is moderate. The product is not expensive compared to CyberArk.

I have evaluated BeyondTrust and CyberArk. Delinea is very cost-effective compared to CyberArk. That is why most customers are moving out of CyberArk and choosing Delinea. Delinea provides capabilities similar to CyberArk and goes beyond it. Delinea recently launched quantum security. It is getting better from a product standpoint.

I work for multiple customers using the same tool and multi-tenancy capabilities. I will recommend the solution to others. Overall, I rate the tool a ten out of ten.

We work with the on-prem version of the product because the cloud version is blocked here in Morocco.

The solution is flexible. This means we have many functionalities we can show to the end user. And though the solution is somewhat expensive, when we show the functionalities to the end user, they get the necessary budget for the product.

The pricing and presence could be improved. Moreover, The problem with integration is that not too many people have certification from Delinea, which can be a problem for sales development. Delinea should push their certification or give some courses for free to drive their products.

We have worked with the solution for more than three or four years. We are dealing with the latest version.

I rate Delinea Privileged Access Service's stability an eight out of ten.

I rate Delinea Privileged Access Service's scalability a seven or eight out of ten because when we scale, sometimes the scaling depends on the resources.

We have between ten and 20 organizations using Delinea. It's not that many. We deal with small and medium organizations.

The time taken to set up the solution depends on the scope of the client. It might take one week, maybe two or three days, but it takes two weeks at the maximum.

We handle the maintenance of the solution. We have five engineers in our maintenance team.

The solution is priced too high, so I rate its pricing a nine out of ten.

I recommend Delinea Privileged Access Service and rate it a seven out of ten.

The solution makes it easy to securely manage passwords. All of our tech, all of our servers, and everything globally are managed, so our techs do not have access to the passwords; the server does.

There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now.

I'm not close enough to the platform to fully comment on that, so it's difficult to say, but I have not heard any complaints from my team anyway. 

Although, I would like for there to be a suitable solution to deploy a low-spec version for desktop password management to all our staff.

I have been using this solution for about three to four years.

Its stability is also really good; nothing has gone wrong yet.

It is a very scalable product. That’s why we’re using it. We have over 2000 accounts on it or more – and we’re not stopping there. I would rate its stability a ten out of ten. We are somewhere at 80% usage for this product and also plan to expand its further usage.

We have a huge staff that doesn’t cover them because they’re just regular users. But most regular users probably have 10 to 15 passwords in their corporate life and probably double that in their personal life.

Because of what happened to LastPass last year, the significant security incidents made us reconsider our options because we needed to cover our enterprise and administration tech for our staff and regular users. We got Delinea for all of it, where most users save 10 to 15 passwords in their corporate life and probably double that in their personal life.

The initial setup was pretty straightforward.

We have a handful of products like Bitwarden and LastPass. Our organization has recently taken a closer look at password managers, given the focus because of what happened to LastPass. So it's just something that we looked at this year to see what options there are around, and we got Delinea PAS to cover our enterprise and administration tech.

You won’t regret investing in this product. I would give the product a ten out of ten.

Delinea Privileged Access Service is being used for access management. We can manage the user logins from the SQL server.

When we have customers that have sensitive data, such as governments we typically deploy the solution on-premise and avoid the cloud.

The most valuable feature of Delinea Privileged Access Service is we can use the server as a jump host. It is simple to manage the accounts on the system.

Enhancing the solution by incorporating additional features to make it comprehensive would be beneficial. It would be more convenient to have a complete package solution that consolidates all the features in one place, making it easier to manage. Currently, I am required to access two separate servers for reports, which could be avoided if all the necessary features were available in a single location. This would be highly advantageous for managing everything effectively.

The reporting provided by the system has room for improvement. When downloaded, the current report format cannot be easily modified to add our branding and other changes required for presentations.

I have used Delinea Privileged Access Service for approximately three years.

I rate the stability of Delinea Privileged Access Service a ten out of ten.

The solution is best suited for medium-sized companies.

I rate the scalability of Delinea Privileged Access Service a seven out of ten.

The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them independently. However, for any new or unfamiliar issues, we reach out to the support team for assistance.

I have used other vendors. I have found Delinea Privileged Access Service has more flexible licenses and more add-ons. Other vendors provide licensees as add-ons which is more costly. The premium support from Delinea Privileged Access Service is highly responsive.

Setting up the Delinea Privileged Access Service for a medium-sized architecture can be accomplished with relative ease. However, if the architecture is on a larger scale, the process would be more challenging.

The price of Delinea Privileged Access Service is average compared to its competitors.

I have assessed other alternatives as there is a significant number of competitors in the market.

I rate Delinea Privileged Access Service an eight out of ten.

I used Delinea Privileged Access Service in a trial environment where I had some endpoints, devices, and servers. I created some privileged accounts and onboarded them with the help of Delinea Privileged Access Service. I tried product features attached to the login area, monitored some recorded sessions, and saw that everything worked properly.

With Delinea Privileged Access Service, when installing the identity connectors to configure with AD, the configuration was not happening properly. The aforementioned area in the product can be considered for improvement.

Compared to CyberArk, Delinea Privileged Access Service should work in the documentation area since I remember that when I wanted to troubleshoot some issues, I couldn't find any forums. I couldn't configure the identity connector properly, so there should be some forums.

I have been using Delinea Privileged Access Service for two months. I used the product to test for two months in our organization.

It is a stable solution. I haven't faced any issues with the solution. Stability-wise, I rate the solution a six out of ten.

Scalability-wise, I rate the solution a four or five out of ten. There is a certain limit when we consider the scalability, especially when a SaaS-based service on the cloud is taken into consideration because there are sixteen thousand, like, sixteen thousand secret servers that can be used.

There were two people in one of the teams in our company who used to use the product.

Though I tried to reach out to the support team via email, I did not get any response from them.

I rate the product's initial setup phase a three on a scale of one to ten, where one is an easy setup phase, and ten is a difficult setup phase. The setup was a bit complex. The overall configuration is not very complex, but it has a certain level of complexity.

The solution's deployment didn't take that long since I got the deployment file on request, and it takes a day for the connectors and all.

Though I did the tool's configuration, there was another team in our company that was using the services of the tool.

The price is cheap if I compare Delinea Privileged Access Service with other products. From an improvement perspective, the price of the product needs to be made cheaper.

I rate the product price a seven out of ten. The solution is suitable for mid-sized companies. I am not sure whether the solution is capable of globally expandable businesses.

Delinea Privileged Access Service was a helpful product for company compliance and audit processes, but its cost was not favorable.

Delinea Privileged Access Service's UI part was very user-friendly for secure credential storage and management. The product had a clean UI. Delinea Privileged Access Service's functionalities were similar to the ones provided by CyberArk. Delinea Privileged Access Service's UI is easy to operate compared to other products.

The monitoring and recording capabilities of Delinea Privileged Access Service have been valuable since when users log in to any of the servers using the credentials, the overall system gets recorded with the tool, and we can see that recording in our company.

I rate the overall tool a seven out of ten.

We primarily use this solution to utilize local IDs and fix up specific endpoints. In addition, we use the solution to identify the people using our service accounts and how they use them. 

The most valuable feature is the author's discovery of assets because it helps keep track of inventory. Currently, our inventory is managed manually, so the author discovery feature is beneficial.

There needs to be a notification when a password is near expiration because we have experienced multiple lockouts due to expired passwords.

We purchased the most recent version of Delinea Privileged Access Service recently and began using it in 2022. It is deployed on-premises.

It is a stable solution.

We believe the solution is scalable to an extent. However, its scalability depends on the server size.

We have had no problems with the support team. They get back to us within the agreed timeframe.

We had challenges during setup because it was deployed on-premises, and our system needed to adjust to the compatibility. Additionally, we were not expecting the storage to take up a lot of space at the onset, but we have made the necessary adjustments.

We implemented the tool through our vendor and in-house engineers.

I rate this solution an eight out of ten. My advice to others who are looking to start using this tool is to select the cloud version.

We use the solution for privilege access management as well as identity access management.

The vault and auditing capabilities are the most valuable feature because they include multiple reports that allow us to create our own reports.

The integration with sync could be improved. Currently, the solution only has integration with sync for a few tools, so it would be beneficial if Delinea could make the integration process easier.

I have been using the solution for six years.

I give the stability a ten out of ten.

I give the scalability a ten out of ten.

The technical support team has helped us with a lot of situation and are great.

Positive

The initial setup may be a bit complicated, but if we plan properly, it will be much easier. We only need to download the software and install the clients, and then we will be ready to go.

The number of servers needed for implementation depends on the planning, as it is very important to set up the entire infrastructure. Each server takes approximately one hour to set up, so the timeline for completion depends on the number of servers. Generally, it can be done within two weeks, but for larger deployments, it may take two to three months.

The customer completed the implementation with our team on standby and with the assistance of Tinkerforge. We completed the work, and if we encountered any issues, Tinkerforge provided us with excellent support. Additionally, Tinkerforge is able to build remotely.

The solution is scalable and with proper planning, we can easily add new infrastructure. We can print it out via the connectors and all the necessary components. For instance, if we open a new branch, we can just add a few extra servers. Furthermore, if we implement multifactor authentication and admin access that requires it, the system will be easy to operate and we will see a return on investment.

I believe the licensing is a bit expensive. In addition to the license fees, we have to pay for the server and admin fees.

I give the solution a ten out of ten.

I recommend the solution to other users.

This product is primarily used for Privileged Access Management and Identity Access Management. You can manage all of your service accounts through Delinea. For example, if you start services on Windows, you can manage that using this solution.

It provides remote logins whereby everyone can log in safely while remote, so it's a work-from-home solution as well.

The most valuable feature is auditing. That's a big plus.

The Privileged Credential Management feature is a password vault and they integrate with a lot of other vendors.

The integration with other vendors is another big plus.

The reporting is excellent.

Although the interface is intuitive, it could be a little more user-friendly.

I have been working with Delinea Privileged Access Service for five years.

The stability and performance are excellent.

As an example, if you run into problems with authentication then you can just create a new connector. That said, it's very stable. You can theoretically leave it to run on it's own for months but that's obviously not the idea because you need to check if there are any breaches or any other issues in your environment.

This product is easy to scale. Once you've set it up and everything is installed correctly, you can just plug in new systems and new environments. It can scale to thousands of servers quite easily.

Delinea is suitable for any size of company, from small to large.

Their technical support is very good. If you run into problems with the deployment, for example, then they will help you with that.

I have experience with a few privileged access service solutions. One of them is CyberArk, although I haven't worked with it enough to say whether it's good or bad.

The main reason we chose Delinea is the ease of implementation. Initially, it's a lot of hard work, but then it's easy to work with and maintain. Once it's running, you can hand it over to someone whose job it is just to check the environment. They don't need to monitor the systems to ensure that Delinea is running properly.

As a security solution that accesses Active Directory, it's a complicated implementation process. For instance, this isn't something that you can do in five minutes. You have to do your homework and plan everything. However, if you plan everything well, then there aren't any major issues.

To get the system up and running, it's less than a week. You can download and install the software in five hours, but then comes the customization and configuring of the portal. Everything has to be done correctly. I'd say that after two days, you can start playing with everything.

For the most part, our deployment was done internally. With some of our issues, we had used the vendor. They provide manuals and the support is excellent, but most of the stuff, you can do yourself.

There is also a little bit of maintenance that you have to do. It is a cloud-based system but there are still underlying software applications installed in your servers that you have to maintain to make sure are working properly.

I am the only person that works on it in the company.

The price of this solution has come down quite a bit. Now that they have merged with Thycotic, the Thycotic Secret Server also comes included in the package.

The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things. 

Being in Africa, the cost is always an issue for our customers. This is one of the reasons that we recommend Delinea to them.

I am not quite on the most recent version. However, I am busy upgrading so I soon will be.

It is difficult for me to think about what new features I would like to see because usually when we think of something that's missing, they assist us in getting it fixed.

There are a lot of features. For example, they have an API available, although I don't understand very much about it.

My advice for anybody who is looking to implement this product is to, first of all, check if it's a correct fit for you. Then, do your planning. Plan for all of the contingencies and then it should be fine. But again, if you run into problems, support is there to help you.

I would rate this solution a ten out of ten.