- Ease of installation
- Folders
- Secret attachments
- Custom templates and password policies
- Custom reporting and scheduling
- Discovery service
- Too many great features to list here
Senior Information Security Engineer at a university with 1,001-5,000 employees
Has helped us eliminate many of the manual processes that we performed regarding password changing and rotation, as well as the data we stored in Microsoft Excel.
I have been a proud Thycotic Secret Server customer since 2008. Back in those days, my organization used Secret Server as a secure vault to store all of our highly privileged accounts and their passwords. I manage our Secret Server environment, and over the years we have heavily utilized this product across our entire University to harden our security posture and meet compliance requirements. Secret Server has helped us eliminate many of the manual processes that we performed regarding password changing and rotation, as well as the data we stored in Microsoft Excel. We love the fact that the product discovers privileged accounts across our infrastructure so that we can securely store and manage them appropriately, as well as rotate their passwords to meet our password policy requirements. We are a large Active Directory shop and Secret Server integrates with Active Directory very easily. The folder structure that you are able to build within Secret Server to setup permissions for other departments can mirror your internal Activity environment, providing a secure approach to password management. The auditing capabilities that Secret Server offers has allowed me to quickly respond to possible malicious activity, which has saved me countless hours over the course of time. The built-in reports are very useful and can be customized to meet your organization’s reporting needs. The service account discovery and management feature of Secret Server has played a pivotal role in helping us secure other departments’ servers within our infrastructure. Secret Server is easy to set up and use, and I have trained many departments on how to utilize Secret Server to help meet their needs. Thycotic is continually providing upgrades with new features that can be seamlessly utilized immediately within an organization. Their customer support is top notch, along with all of their other employees with whom I have interacted over the years. I highly recommend this company and their product!
Improvements: Our Linux/Unix team was hoping that the new SSH Key Rotation feature in the 10.1 release would be included in our Enterprise licensing, but it's not. Thycotic's newer pricing model allows these features to be purchased a la carte style. Sometimes it gets challenging to justify additional expenditures to upper management, although their pricing is very competitive compared to other PAM solutions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Security Operations at a tech company with 5,001-10,000 employees
Installation and setup is straightforward. Custom reporting and scheduling is available.
What is most valuable?
How has it helped my organization?
- Better adoption of PAM
What needs improvement?
Referring to Secret Server v10, we want the ability to add subfolders to the "\Personal Folders" container. We had to rename it to "\Personal Secrets" to avoid confusion. Otherwise, you can create as many top-level folders and subfolders as you like. A minor annoyance for an otherwise awesome product.
For how long have I used the solution?
I have used it for 2+ years.
What was my experience with deployment of the solution?
No issues during deployment: Get your SQL cluster deployed, check your prerequisites, run the installer. Log in and start configuring. That was really it.
What do I think about the stability of the solution?
We have not encountered any stability issues; been rock solid since production deployment.
What do I think about the scalability of the solution?
We have not encountered any scalability issues. Performance issues with a few hundred users and thousands of secrets has been negligible; running on hardware.
How are customer service and technical support?
Customer Service:
Customer service is excellent. Customer relations and tech support have both been quick to respond and knowledgeable.
Technical Support:I rate technical support 8/10. There's always room for improvement when it comes to tech support, but compared to other big name companies, Thycotic tech support stands out among the top.
Which solution did I use previously and why did I switch?
We had another product before switching. Secret Server crushed the old solution.
How was the initial setup?
Initial setup was very straightforward compared to the competition.
What about the implementation team?
We implemented it ourselves; it was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
Look at their edition/feature comparison chart and decide which version suits you best. Note that clustering requires the Enterprise Plus edition. You're also allowed to install a lab and QA environment with your license which will help with pre-prod testing.
Which other solutions did I evaluate?
Before choosing, we looked at other vendors such as LastPass, 1Password, CyberArk, PasswordManager, PasswordState, BeyondTrust, Quest, CA, etc. In the end, the cost, features, and ease of deployment simply beat the competition.
An enterprise-class PAM system will always have complexities to deal with. However, some competitive products literally require a professional services engineer to come onsite if you want it done properly. Secret Server was comparatively easy to setup and get running on our own.
What other advice do I have?
Thycotic Secret Server is an excellent product; we're very happy with it!
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Delinea Secret Server
August 2025

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Infrastructure Engineer at a insurance company with 1,001-5,000 employees
Works for what we wanted but issues with upgrades
Pros and Cons
- "It works for us."
- "We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
What is our primary use case?
It works for us, and the administration part, while functional, seems less straightforward, especially during upgrades. That's what I've noticed.
How has it helped my organization?
We use Delinea Secret Server, but not to its full capacity. We are still exploring other products due to company policies. At this stage, we're not actively looking at such products. My main objective was to get some initial information and update my knowledge for future projects.
What needs improvement?
We faced some upgrade issues, especially during the management and administration parts.
I found it less straightforward than on many other platforms, even outside password managers.
For how long have I used the solution?
I have experience with this solution. We have a small footprint of Delinea in my company.
Which solution did I use previously and why did I switch?
I've worked with both Delinea and BeyondTrust. Basically, we're just trying to understand the possibilities and plan for future projects. But it's not serious at this stage due to budget and priorities. However, I might look at them in the future. In the meantime, I am familiar with some password manager solutions.
I've only used some basic password vaults, nothing major.
What other advice do I have?
It works for what it's designed for. So, I would rate it a seven out of ten, because I can't compare it to other programs due to limited experience. However, it's not a bad product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Analyst at a computer software company with 5,001-10,000 employees
Secure, priced well, and has good support, but the integration could be improved
Pros and Cons
- "The most valuable feature of this solution is that it provides us with a secure way of managing passwords."
- "I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."
What is our primary use case?
I'm working in India in a private IT firm and we are working as a consultant for Thycotic, and Azure Development.
What is most valuable?
The most valuable feature of this solution is that it provides us with a secure way of managing passwords.
I also like the integration with the Active Directory of the Windows platform. It is really good.
Thycotic has a roadmap for moving to the cloud. The cloud version is also really good.
What needs improvement?
It would be helpful to have integration with various platforms, such as Azure Active Directory on multiple platforms. Adding this type of feature can add to Password Reset Server.
I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac.
Currently, it is a standalone application, but if it could be combined with other Thycotic products, it would be a good on-premises, as one platform. It would be altogether a very good package.
For how long have I used the solution?
I have been working with Thycotic Password Reset Server for approximately one year.
What do I think about the stability of the solution?
This solution is stable.
How are customer service and technical support?
Technical support is very good.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
They are priced quite well.
What other advice do I have?
I would rate Thycotic Password Reset Server a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BDM at Oberig-it
A stable and scalable solution with good licensing model
Pros and Cons
- "The tool has many models. The tool also has a good cloud version. Also, the customers need not control any components on the solution side. The product's licensing model is also good since customers can choose a price that is most useful for them. The solution also supports password management for the users in your organization."
- "The tool should integrate additional features like OCR."
What is most valuable?
The tool has many models. The tool also has a good cloud version. Also, the customers need not control any components on the solution side. The product's licensing model is also good since customers can choose a price that is most useful for them. The solution also supports password management for the users in your organization.
What needs improvement?
The tool should integrate additional features like OCR.
For how long have I used the solution?
I have been working with the tool for two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
The tool's product support is nice.
How was the initial setup?
The tool's setup is fast and simple. The product's deployment follows a step-by-step process.
What other advice do I have?
I would rate the tool a nine out of ten. I would recommend using the solution. It has many features like password management. You need to also evaluate the vendor before finalizing the product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: August 2025
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