Dynatrace Reviews and Pricing

Director of Infrastructure at a insurance company with 1,001-5,000 employees

Jan 4, 2013

The technical capabilities are strong and ease of use for technical drill downs is exceptionally good.

We recently upgraded to Compuware APM v12 (dynaTrace RUM) from APM v11.x. The product was fairly straight forward to set up and once you have it running in an operational environment there is very little administration needed.

The real-user-monitoring (RUM) technology is very mature, easy to use, and integrates easily with the rest of the APM suite. The new APM v12 portal concept is outstanding, allowing 100% customization for the executive dashboard. The new methods for portlet design (i.e. publish and subscribe) are easy to learn, and you will be configuring some very useful dashboards by the end of the first day.

The one caveat when configuring new portlet subscriptions is that there is a soft memory leak on the client side when using Internet Explorer, so we use Firefox for configuration changes. It’s my understanding that this will be addressed in APM v12.1 released early 2013.

Upgrade Approach
Since our SLA reporting metrics are done with another tool there was no need for a database conversion. This allowed us to build the new environment and run it in parallel with the old, and then cut over once we had all of the traffic configured. For our existing Data Mining Interface (DMI) custom reports we used the export/import (XML file) feature which worked just fine.

3rd Party Integration
The new architecture is moving away from Vantage View being the point of integration for sending alarms so we configured the Central Analysis Server (CAS) for 3rd party integration via SNMP traps. One item to be aware of is that any new alarm definition created on the CAS will create a new MIB file that must be loaded on your SNMP trap receiver.

Existing User Transition
For existing dynaTrace RUM users Compuware has provided all of the old APM v11.x reporting capabilities under the “deprecated reports” tab within the Data Mining Interface (DMI). This is very helpful for the support teams in making the transition to the new APM v12 GUI.

Conclusion
The capabilities of the Real-user-monitoring (RUM) technology and ease of use for technical drill downs is exceptionally good. I’m very pleased with the attention that Compuware gives their customers and the support process. Their technical team is very knowledgeable and works to resolve issues quickly. I would add Compuware APM v12 (dynaTrace RUM) to any short list for evaluation.

APM Strategies:
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Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Randall HindsProgram Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

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Jul 31, 2015

Hi Folks, We utilize DCRUM at my company - going back to 2006 (then branded as Adlex). I can attest to all points Larry made, except porlet subscription leak in IE - never idenitfied in our implementations. A couple quick updates you may already be aware of: Compuware split/spun off Dynatrace as a separate company after being acquired by a private equity company, DCRUM is a part of the Dynatrace offering but can stand-alone, and DCRUM v12.3 has rolled in a set of capabilities Compuware once branded as Vantage Network Analysis which analyzes all traffic at the connection/session level (TCP layer3) providing auto-discovery of traffic, protocols and NW performance from an app perspective.

The DMI is a powerful interface allowing reports to be built on any/all packet & tranaction analysis, and the new templates & web/mobile UI which can layer on top of DMI reports make the data very accessible to any/all audiences.
Drill downs to probable RC can be as quick as mere minutes, but there are mountains of data being captured for analysis. Without a good breadcrumb trail it can take days of sorting and sifting to find vital clues on RC. It should be stated as well, DCRUM is looking for transcations/operations and decrypting to the payload (TCP layer7) but does not look into app engines (JVMs/.NET) at thread & method level calls. You need the APM agent to deepdive into the app code performance itself.

We have used several APM products at my company (CA APM, IBM ITCAM, etc) and we have tested a several others. Dynatrace APM is our current standard and was selected for many reasons - capability, financial fit, and vendor support being the top priorities in our scoring. Other APM products have lacked in one or more those areas.

I would also recommend the Guardian Service offered by Dynatrace. The company will assign an onsite resource that is completely focused on your implementation - challenges & new project work, and the ROI is well worth the spend in our experience.
Hope this is helpful - Cheers!

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it_user672

Engineer at a tech company with 51-200 employees

May 24, 2012

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Good tool for troubleshooting our website

Valuable Features:

We get a quick overview of how our site feels and if we have any problems we can very easily see where the problems are. We also have an alarm from the system if we get into trouble.

Room for Improvement:

It's a rather complex environment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Randall HindsProgram Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

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Sep 4, 2015

Complex environments are ..... well... complex, and they require a capability that can keep pace. I agree it is no simple task to build DCRUM infra, and the amount of detail required to essentially pluck a single application's packets out from total traffic can be tedious to gather. That said, the latest version has simplified with auto-protocol discovery and all traffic analysis functions. Still have to get SSL keys to really dig into the transaction detail, but it is worth the effort.

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it_user654

Operations Expert at a tech services company with 10,001+ employees

May 22, 2012

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Fantastic Product

Valuable Features:

Easy product to set up and very little administration once the product is in operation. Real User traffic 24x7, nice reports, and our customer is very satisfied with the results. The Dashboard gives us a quick view of where the application problem is which means quicker resolution times.

Room for Improvement:

Probably, like so many other products out there, the database reporting engine has an awful lot of metrics that can be used for reports. Could also be considered Pros!Pleased with the attention that Compuware gives their customers and the support process, when needed, works rather smoothly.

Other Advice:

The customer that we are using the product for is extremely pleased with the reports and detail of information that they are receiving on-line, 24x7.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user657

Manager of Operations at a outsourcing company with 1,001-5,000 employees

May 22, 2012

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Lots of possibilities

Valuable Features:

-Flexibility -Dynamic reporting capabilities -Very good support -The product is still growing - adding new capabilities/functions -Best of breed

Room for Improvement:

-Pricing -License model

Other Advice:

Been running the product suite for 6 years and feel the product is still in front of the other competitors for the purpose we are using it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4293Network Engineer at a tech company with 10,001+ employees

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Feb 17, 2013

two queries -

1 > Is it giving real or emulated browser measurements?
2> Is it able to capture out of browser pop-up windows without need to do extra scripting work?

Thanks

reviewer1489119

Support and Services Manager at a tech services company with 51-200 employees

Mar 1, 2021

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Amazing functionality, easy to operate, and dependable

Pros and Cons

"The solution is amazing, it does well when you need to use it."

"The dashboard could improve."

What is most valuable?

The solution is amazing, it does well when you need to use it.

What needs improvement?

The dashboard could improve. The graphs available should have more features such as the ability to do data comparisons.

What other advice do I have?

I rate Dynatrace a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Gregor Liddell

Dynatrace Technical Consultant at Mediro ICT

May 25, 2024

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Used for application performance monitoring

Pros and Cons

"The solution's most valuable features are AI and root cause analysis."

"The solution's user interface could be improved."

What is our primary use case?

The solution is predominantly used for application performance monitoring.

What is most valuable?

The solution's most valuable features are AI and root cause analysis. These two features maintain a chain of dependencies so that everyone knows about the things that depend on each other across all the parts of this application.

What needs improvement?

The solution's user interface could be improved. Because of the browser metaphor, you must click multiple times, which is not as slick as a purpose-designed user interface.

For how long have I used the solution?

I have been using Dynatrace for a few years.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner