Dynatrace Reviews

Being able to dig into code to figure out errors and where response time is slow.

We have setup proactive alerts to notify us when certain conditions are met, such as when we are out of memory or high threads.

I cannot think of any off hand. They are continuously making the product better.

I've been using Dynatrace Application Monitoring and Data Center RUM for three years.

(version 6.0)

I'm not aware of any issues.

No, it is very scalable.

Customer Service:

10 out of 10 as they are great to work with.

Technical Support:

9 out of 10, but it could be 10 out of 10. They are very prompt and technical. They will work with you to fix any issues.

No, we reviewed other vendors and thought this one was the best.

It was simple to implement.

Dynatrace came in, helped install it and then showed us how to use the product.

We serve multiple customers and everyone wants to use Dynatrace. It has paid for itself. We can now figure out issues so much quicker.

CA was one other options we considered amongst others.

• The more environments you have on it, the better off you are.
• Make sure to work with the programmers as they understand their application
• Get training on how to use Dynatrace so it can be used effectively
• They have a lot of training resources online

Java automation (application monitoring agent)

• System profiling
• Early warning alerts
• Memory and thread dump analysis
• CPU sampling
• PurePath technology for easy troubleshooting.

These save us a lot of time because we no longer have to guess and pour through millions of log lines to figure out what is hurting.

• UEM
• Dashboards

2 years.

No issues. Easy installation.

No issues, but there are a few problems with our Mobile App's Dynatrace Libraries.

No issues.

Customer Service:

Great relationship. They respond quick and are readily available to help.

Technical Support:

They have a fairly good support team. They are dedicated until the issue is resolved. In case of an emergency or product issue, they will find someone to get on the phone or WebEx.

Yes. The previous solution was very light and not helpful while troubleshooting.

There's always a learning curve in anything, thereafter things are fluid and you rely less and less on support.

In-house with help from a Dynatrace consultant.

We don’t share this number, but significant enough that we adopted the tool enterprise wide.

It was about $200,000. Given our small footprint back then, it was not a huge cost. On a day to day level, I can show that it is actually paying us back for multiple reasons. But for the sake of it I’d say about $500.

When I joined, the product was already in house, and I just had to switch it with the existing one but I heard there were other products evaluated.

Best APM tool I ever worked with. It has made our lives a lot easier and reduces our troubleshooting time. The QA and Performance team will usually just send a screenshot of the problem from Dynatrace to the developers. This way they don’t have to guess, and they know where to look to fix the problem.

PurePath is the innovation which makes Dynatrace unique.

We used to work on two kinds of projects: banking and insurance. The second had a lot of performance issues, then came Dynatrace which has solved the problems, and our clients felt the difference.

They could facilitate the installation of the agent on server applications for other languages, such as C++.

I've used it for two years.

We had some issues. Our environment is divides into three parts:

1. Presentation with .Net
2. Business with Java
3. Intermediate with C++

Until now, we don't have correlation between the three parts, because we haven't succeeded in monitoring the intermediate part.

No issues encountered with stability.

No issues encountered with scalability.

Customer Service:

Customer service is good.

Technical Support:

Technical Support is very good.

We used a different solution and switched because Dynatrace was easy to implement.

It was straightforward while implementing Java and .net, but complex in the case of C++.

We implemented it through a vendor team, and their level of expertise was good.

Executing performance testing and supervising the application response with Dynatrace, then collaborate with developers to solve issues.

We also looked at Wily Introscope.

The test automation feature.

The test automation feature has enabled APM to “shift as far left” as possible and has enabled us to integrate it within the Agile CI and accompanying unit test frameworks within that CI process.

The UI.

I've been using it for two years.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

We had minimal issues, but this was more to do with internal issues than the tool/vendor.

Initially, we had issues scaling it to the enterprise level on a large, complex environment.

Customer Service:

It's excellent.

Technical Support:

It's excellent.

We used a previous tool which was minimally used by developers, as it was not as deep of a monitoring tool and lacked sufficient support.

I was not directly involved but the complexity was more to do with our own environment than the vendor/tool, and the amount, and placement, of servers needed to support the Dynatrace components.

We used a mixed team. The vendor team was very technical and available and we learned a lot from them assisting us.

Assure enough and proper training and have a guardian, a single point contact from Dynatrace assigned for your organization to provide timely support/service.

We also considered:

• New Relic
• Lucierna
• AppDynamics

• The easy upgrade; the manual is so clear and understandable, it is like a walk in the park
• Web based dashboards to provide role dependent performance metrics
• Analysis engine improves the process of measurements so the end user is not bothered with the time consuming PurePaths calculations. The transaction flow doesn't have to wait anymore to be displayed instantly
• Angular measurements can be tracked and traced from the front-end to better measure its latency
• Easy deployment of mobile apps track and tracing by showing graphical run books of what to do

Not yet.

Presenting the virtualisation technology. dynaTrace can be feed by VMware metrics, via de Vimservice or via the Vhost, it can pick up performance metrics like disk usage etc. In my opinion I like to get a visualisation of all the relations between the virtualisation layer and its SAN storage. It is really spaghetti, something the Ruxit tools helps to make it transparent. Why is this a benefit? Because VM's can move from one physical machine to another, automatically. This can disrupt end user experience/availability. It can also helps a lot to understand the relation between the end user and the misty back end components like virtualisation and storage, to close the gap between the usual understanding of applications, web servers, databases and virtualisation.

Also the Tibco diagnosing should be improved. Most of the Tibco monitoring tooling fall behind on the matter of track and tracing individual messages on the ESB bus (Tibco Spotfire  can do the trick, but is not chain aware) . You can't see the latency of individual messages on the bus in relation to resource consumption on the ESB bus.

The sequence diagram should be improved from the SOA point of view. Please show the latency of each individual Tibco service and map it on the Sequence Diagram, in real-time.

1 week

No, it is like a walk in the park.

No.

No.

dynaTrace supported us by sending a well-skilled consultant to do the upgrade. After the upgrade this consultant answered all kinds of questions.

• Agent & agent-less monitoring Application
• .NET CLR and Java runtime injection
• PurePath and PureStack Technologies
• UEM Technology
• Ability to deploy custom plugins to leverage the tool in new ways

Dynatrace has made it extremely easy for us to identify the root cause of poor performing components of our applications. With the Agent-less monitoring and ability to create custom plugins we've been able to transform the tool not just into a great APM solution, but a really good Enterprise Monitoring solution too which helps replace the need for other tools such as SCOM, OpenView, SiteScope, etc.

Generally their support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

4 years

Deployments are pretty straightforward with easy setup and easy to migrate from one version to another.

In the earlier versions of dynaTrace it was more unstable. But the tool has matured greatly over the last 1-2 years and Compuware continues to improve it.

Similar response to stability.

Customer Service:

Customer service is very friendly, knows the products well, and try very hard to meet your expectations.

Technical Support:

Generally their Support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

Initial setup was very straightforward and easy to setup.

Implemented in-house. Very easy.

Track and tracing of each individual end user transaction throughout a complex Core Bank financial chain. Within 5 clicks you got the evidence why the performance is lacking. Also a problem could be analysed from different angles. One dashboard that provides the information and you can work independently (you don't need the presence of OPS people, and other tooling except Tibco EMS monitoring)

Our customer base is too immature on performance matters. Besides that, they are now working with Dev/OPs teams (more than 180!) where there is no governance overall. Every team can decide what they want to use with respect to tooling. There is no Business or Operational chain owner.

Message Bus monitoring: it is not possible to deep dive into the the Tibco EMS bus. The consequence is that we depends on EMS monitoring tools like RTView, Tibco Hawk, GEMS etc. These tools are lacking the functionality to track and trace individual Tibco messages, something you really need to do trouble shooting; Deployment of dynaTrace agent fixes per selected agents instead of all agents. Consequence is that if an Agent fix is corrupted or whatsoever, all agents are off-line; Eco system like AppDynamics (external parties can develop plugins). On the other hand, it has an disadvantage because your quality control must be very good to not jeopardize the tool stability.

I have been using this solution for 2 years.

Not at all. This product is developed by guys who perfectly understand that a quick and seamless install is part of the customer experience. It is heaven if you compare this with IBM or HP stuff.

Not at all. No crashes whatsoever.

I can't answer this question, because it is not deployed in a broader way. I'm not convinced to deploy a large scale solution, because it consumes an enormous amount of data resulting in a decrease of retention time. So I advise to deploy more DT instances where every Dev/OPS is responsible for their own DT instance.

Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a local office in the Netherlands, but available FTE is under par.Technical Support: It is good.

7 years ago I used HP Diagnostics. This was not an out-of-the-box instrumentation (1st gen diagnostic tooling). It took too much time to get added value out-of-it, too much interpretation. dynaTrace is installed in half-a-day, fully operational (including the dynaTrace agents, dynaTrace server and Collector). This is why this tool with all its functionalities is a preferred tool for performance troubleshooting, performance tests, test automation and full coverage production monitoring. It also works with a lot of performance test tools. I'm not impressed by the Dell Foglight diagnostics; I never see it working with SOA technology. AppDynamics: despite the fact that I didn't work with a full deployed installation of AppDynamics, you need a lot to do to get the information like dynaTrace provides.

Straightforward

We don't to depend on vendor PSO.

Can''t answer this question. The performance organisation is too immature to answer this.

Tool investment (initial 50 JVM agents, increased to 80). One time investment with yearly maintenance costs Total Stitching activities 20 days (due to Tibco wired /unwired mechanism and old JMS version usage); 5 days per week performance testing

No, I didn't evaluate other options. Reason: I'm not totally convinced about the products provided by vendors like IBM, CA, HP, BMC etc. Way-too-much consultancy, it takes a lot of time to generate added value, too difficult to work with etc.

Use it as fast as you can. List prices are negotiable. You get instant success!