eSentire Reviews

I was employed by a managed service provider where we had many companies under our care. We would use eSentire to protect those companies. So, the last company I was with was an MSP, and we used the MDR product and penetration testing.

Peace of mind of security was its main benefit.

The managed detection response (MDR) product was the most valuable.

Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.

I've been using this solution for probably four years. I last used it at the end of January.

It's a good, solid product.

We were an MSP with around five thousand clients, and we were slowly moving folks. At the time when I left, we were around a thousand. Scalability hasn't been a problem.

I have not contacted their technical support. I personally have worked through their technical account manager.

Another solution that we used was called Adlumin.

I've had an experience with its setup. We took many folks through it. Once a customer gave that green light, and the trigger was pulled, deployment was quick and easy. We were able to deploy things ourselves to the customers.

It was on-premises. As an MSP, we had the tools to push software out to customers in a scripting manner, so when it came to deployment, it was a matter of executing a script and making sure that the deployment actually happens. For us, it couldn't have been any easier. Once that green light happened, it could be done in as quickly as a week. Once the package is already out there in our system, we simply go and select the customers that need to get it, and then we just deploy it. There are nuances to that, but none that I could speak to.

We had one person for its deployment.

The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I have five thousand endpoints that I will eventually get to you, but for now, we're gonna start moving and let me purchase a thousand. So, you buy a thousand licenses, and you ramp up to that thousand. When you're ready to move on, you buy the next how many. That's the way an MSP likes to work, whereas it was a little bit different with eSentire. You had to purchase specific amounts for specific customers. It wasn't very friendly when it came to pricing for MSPs.

They probably did, but I wasn't involved with it.

I'd rate eSentire a solid seven out of ten.

In my previous company, we used the Cyclops server to connect to eSentire to filter traffic going out of and coming into our network. It was like a firewall behind a firewall.

It provided very good security for us at the time. It was cost-effective and not very expensive.

The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive.

Its GUI can be a lot better.

It is stable enough. We didn't come across any bugs.

It is scalable. You can easily add it to other networks around the globe. We did it only in one data center in London. It was used by our whole monitoring team. 

Their SOC team was very responsive. Their Email support is sufficient. Sending them emails was enough. They fixed the issues quickly.

We only used eSentire in that company. I also have experience with another MDR solution, but it was more complex than eSentire.

It was straightforward, but it requires good technical know-how. The person who is installing and managing eSentire on the network should have good knowledge and experience. It is not complex, but you need to know what you are doing.

The deployment took a day. The deployment and configuration took about two or three days.

We had two people for its deployment. The eSentire team was very helpful. 

In terms of maintenance, it does not require frequent maintenance. eSentire was responsible for the upgrades, and we upgraded it only once.

We got a very good ROI. Someone had downloaded a virus from an email, but our antivirus didn't catch it. It was eSentire that found it, which was a very good ROI. Being able to sleep well at night knowing that eSentire is guarding everything that goes in and out of your network was also a good ROI.

It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee.

I would recommend this solution to others. They should go ahead and implement it. The biggest lesson that I have learned from using eSentire is that MDRs are not appreciated enough. 

I would rate eSentire an eight out of ten. It is a very good solution from a good company, but there is always room for improvement.