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JunedhRehman - PeerSpot reviewer
Network Infrastructure Engineer at a tech services company with 51-200 employees
Real User
Top 5
May 27, 2023
Easy to configure, high performance, and secure
Pros and Cons
  • "The most valuable features of Fortinet FortiAuthenticator are easy to configure, secure, and the application has good performance."
  • "It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."

What is our primary use case?

I am using Fortinet FortiAuthenticator for SSL and logins.

What is most valuable?

The most valuable features of Fortinet FortiAuthenticator are easy to configure, secure, and the application has good performance.

What needs improvement?

It would be helpful to receive a code by yourself for authentication instead of it registered to a phone.

For how long have I used the solution?

I have been using Fortinet FortiAuthenticator for approximately two years.

Buyer's Guide
Fortinet FortiAuthenticator
January 2026
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What do I think about the stability of the solution?

I rate the stability of Fortinet FortiAuthenticator a nine out of ten.

What do I think about the scalability of the solution?

Some additional features would be helpful.

Our customers are enterprise-sized companies.

I rate the scalability of Fortinet FortiAuthenticator an eight out of ten.

How are customer service and support?

The support is responsive and the support is in our local language.

I rate the support from Fortinet FortiAuthenticator a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is simple compared to other solutions. 

What's my experience with pricing, setup cost, and licensing?

I price of the solution is expensive.

I rotate the price of Fortinet FortiAuthenticator a seven out of ten.

What other advice do I have?

We have one person for 100 users of the solution.

I rate Fortinet FortiAuthenticator a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Pedro Andrade - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees
Real User
Oct 19, 2022
Easy to set up with helpful support and good authentification capabilities
Pros and Cons
  • "The product is stable and reliable."
  • "We had issues trying to integrate the keys properly during the initial setup."

What is our primary use case?

We primarily use the solution to gain VPN access to the main client site. 

What is most valuable?

The authentification for the VPN is quite useful.

It is easy to set up.

The product is stable and reliable. 

The solution is reasonably priced.

Technical support has proven to be helpful. 

What needs improvement?

We had issues trying to integrate the keys properly during the initial setup.

For how long have I used the solution?

We have only used the solution for about a year or so. We haven't used it for too long just yet.

What do I think about the stability of the solution?

I have no complaints in relation to the stability. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We only have around 20 users. Our use case isn't very big. Therefore, we haven't really needed to scale so much. 

How are customer service and support?

We haven't used technical support yet, aside from the migration issue. They were fine. They were able to help us. 

How was the initial setup?

The implementation process is simple and straightforward. It's not overly complex. 

It was deployed in about four hours or so. It doesn't take too long. However, we had many issues when we upgraded the equipment. The keys were not integrated properly and therefore it wasn't completely simple to manage.

We had one engineer handling the deployment. 

What was our ROI?

I haven't looked into if we have seen any ROI just yet.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable. It's not overly expensive. We pay either by the number of users or for a certain number of users that fall under a specific licensing tier. 

What other advice do I have?

I'd rate the solution eight out of ten. We've been pretty happy with its capabilities overall. This is a very important product if a company wants to use a VPN. It's great for clients that already use Fortinet products. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Fortinet FortiAuthenticator
January 2026
Learn what your peers think about Fortinet FortiAuthenticator. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Jozef Beliansky - PeerSpot reviewer
Network engineers at a government with 501-1,000 employees
Real User
Sep 23, 2022
Excellent scalability, straightforward installation for a government organization, with proven results
Pros and Cons
  • "I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator does not pass the locks."
  • "I would like to see more security features in reference to identity login or identity identification."

What is our primary use case?

We use it for single sign-on. After connecting to VPN it creates an active directory or up session and we know who it is and then we use Fortinet FortiAuthenicator. 

What is most valuable?

I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator not passing the locks. If I ask the Fortinet FortiAuthenticator, give me the name of the group. FortiAuthenticator passes the lock, the group name, or the directory.

What needs improvement?

I would like to see more security features in reference to identity login or identity identification. I would like to see a troubleshooting option. For troubleshooting or viewing the lock of the device set or separate the locks from the connected device. Maybe with any device connected to the Fortinet FortiAuthenticator. And then I need the parsing device and type of locks of this device.

For how long have I used the solution?

I have been using Fortinet FortiAuthenticator for the past two months. Before that, we were only testing Fortinet FortiAuthenticator.

What do I think about the stability of the solution?

I believe Fortinet FortiAuthenticator is stable.

What do I think about the scalability of the solution?

We are finding it to be fully scalable at this point one hundred percent.

How are customer service and support?

Technical support is excellent with Fortinet FortiAuthenticator.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. The only problem we faced was the POC. We configure only through self-configuration. If we had an integrator or consultant to configure Fortinet FortiAuthenticator it would be easier than doing a self-configuration.

What about the implementation team?

It was easy for me, but I had to read the documents about LDAP authentication. I did an in-house self-configuration. It was time-consuming.

What's my experience with pricing, setup cost, and licensing?

When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security. We have a government organization and we want to buy cheap products.

What other advice do I have?

I would rate Fortinet FortiAuthenticator an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ElisoBrito - PeerSpot reviewer
Analista de Suporte at a tech services company with 51-200 employees
Real User
Sep 5, 2022
Good self-registration capabilities with responsive support but needs better integration
Pros and Cons
  • "The initial setup is very easy."
  • "The integration with other products, for example, some SAML authentications, would make it more flexible."

What is most valuable?

I like the self-registration capabilities.

The certificate authority aspect is excellent. 

I love that there is a single sign-on for Fortinet products. 

The initial setup is very easy.

It is a stable product.

The solution can scale as necessary.

Technical support is good. 

Fortinet has another product called FortiNAC. These two solutions work together well.

What needs improvement?

The integration with other products, for example, some SAML authentications, would make it more flexible.

For how long have I used the solution?

I've used the solution for two years. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is stable. It's reliable. There aren't any bugs or glitches and we find that it does not crash or freeze.

What do I think about the scalability of the solution?

It can scale if you need it to. The solution can expand. 

How are customer service and support?

In general, Fortinet technical support is good. We have only had the solution for a small amount of time. We haven't used their support that much. Their response time has been very good. 

How was the initial setup?

I found the initial implementation process to be simple and straightforward. I didn't find it to be overly complex. There aren't too many features, unlike an FortiNAC solution, that need to be set up.

Which other solutions did I evaluate?

I've evaluated the difference between Fortinet and Cisco in the past.

What other advice do I have?

I'd advise new users to configure the backup, routine backup, to get the most out of the product. You can have problems if you don't.

In general, it's a simple product and we've enjoyed it. 

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PedroMaia - PeerSpot reviewer
Managing Director at a wireless company with 11-50 employees
Real User
Aug 8, 2022
Provides a high level of security with two-step authentication
Pros and Cons
  • "The two-step authentication provides a higher level of security."
  • "We've had some issues with integration."

What is our primary use case?

We are resellers of this solution and partners of Fortinet. I'm the managing director and we are based in South Africa. 

What is most valuable?

I really like the two-step authentication, it provides a higher level of security that we didn't have previously. Just having a password is not good enough anymore. 

What needs improvement?

There are some issues with integration. We also have a problem that the cost of the solution is linked to the dollar and that can result in significant unexpected price rises. 

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the scalability of the solution?

The solution is scalable, we have over 1,500 users. 

How are customer service and support?

We had great technical support from an external company. 

How was the initial setup?

The initial setup was relatively easy. There were some issues we had with the LDAP integration, but it was solved quite quickly. We had some outside assistance for the deployment. 

What's my experience with pricing, setup cost, and licensing?

The actual cost is fair but when our exchange rate in South Africa goes through the roof, then the price changes quickly. It would assist us if the cost could be standardized or fixed. The exchange rate has a significant impact on us. 

What other advice do I have?

I recommend this solution, it does what it's meant to. I rate FortiAuthenticator nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Haiyang Lu - PeerSpot reviewer
System Engineer - Security at a educational organization with 1,001-5,000 employees
Real User
Top 20
Jun 1, 2022
Priced high, but reliable and simple implementation
Pros and Cons
  • "We have not had issues with Fortinet FortiAuthenticator. It is stable."
  • "The price of the solution could improve, it is expensive."

What is our primary use case?

We're using Fortinet FortiAuthenticator to bypass identity to the Fortinet FortiGate. We do not use FortiAuthenticator too much because it is middleware.

How has it helped my organization?

Fortinet FortiAuthenticator has improved our organization because we are able to can create identity-based policies. For example, who are you and where are you. We are shifting from the IP-based to the identity-based.

What needs improvement?

The price of the solution could improve, it is expensive.

For how long have I used the solution?

I have been using Fortinet FortiAuthenticator for approximately five years.

What do I think about the stability of the solution?

We have not had issues with Fortinet FortiAuthenticator. It is stable.

What do I think about the scalability of the solution?

Fortinet FortiAuthenticator is scalable.

We have approximately two people that are using the solution.

Which solution did I use previously and why did I switch?

We needed to use Fortinet FortiAuthenticator because we wanted to use the identity-based policy so that FortiAuthenticator can help us to pass the identity to the Fortinet FortiGate.

How was the initial setup?

The initial setup of Fortinet FortiAuthenticator was straightforward. The implementation process took three to four days with multiple sites.

I rate the initial setup of Fortinet FortiAuthenticator four out of five.

What about the implementation team?

We did the implementation of Fortinet FortiAuthenticator in-house and we have two people for the maintenance.

What's my experience with pricing, setup cost, and licensing?

We typically purchase licenses for five years and when new projects come we reassess the situation and renew or switch solutions. 

There are no additional costs to the standard licensing fees.

I rate the price of Fortinet FortiAuthenticator a three out of five.

Which other solutions did I evaluate?

We did not evaluate other solutions before choosing Fortinet FortiAuthenticator.

What other advice do I have?

I rate Fortinet FortiAuthenticator a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mechnical, of 1 adjustment and assembly at a manufacturing company with 201-500 employees
Real User
May 31, 2022
It's an intuitive, reliable product that integrates well with other solutions from the save vendor
Pros and Cons
  • "FortiAuthenticator is easy to use."
  • "FortiAuthenticator's interface could be better."

What is most valuable?

FortiAuthenticator is easy to use.

What needs improvement?

FortiAuthenticator's interface could be better.

For how long have I used the solution?

We've only been using FortiAuthenticator for four months more or less.

What do I think about the stability of the solution?

FortiAuthenticator is highly stable.

What do I think about the scalability of the solution?

FortiAuthenticator is scalable.

How are customer service and support?

I've interacted with Fortinet support. I rate Fortinet service 10 out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had another authentication solution, but we switched to FortiAuthenticator because it integrates with our Fortinet products.

How was the initial setup?

Setting up FortiAuthenticator is straightforward. It took about two weeks to deploy and configure. I rate FortiAuthenticator eight out of 10 for ease of setup. One person is enough to manage and maintain the solution. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for FortiAuthenticator. I give it 10 out of 10 for affordability.

What other advice do I have?

I rate FortiAuthenticator 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Engineer at a computer software company with 51-200 employees
Real User
Feb 24, 2022
Good support that responds quickly, but it's complex to set up and some protocols are not supported
Pros and Cons
  • "I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good."
  • "There are some protocols, such as SHA and SHA-2, that are not supported."

What is our primary use case?

We are a solution provider and we work with Fornet products, including FortiAuthenticator. I have installed it for a bank and their users authenticate their access through it.

Our implementation involved the creation of local users for the VPN, and they are authenticated using this product. This is the main purpose of it, and what had been requested by the client.

What is most valuable?

The most valuable feature is the authentication tokens.

What needs improvement?

There are some protocols, such as SHA and SHA-2, that are not supported. This is something that Fortinet is working on.

For how long have I used the solution?

I have been working with Fortinet FortiAuthenticator for one year.

What do I think about the stability of the solution?

One of our clients has faced a lot of issues with FortiAuthenticator. For example, one of the devices restarted by itself, and the database was corrupted. To remedy this, we reinstalled the image and did the installation from scratch.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and support?

The technical support by Fortinet is okay.

I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good.

Which solution did I use previously and why did I switch?

I have worked on most of the Fortinet products, as well as with products from Palo Alto. At this time, the only single sign-on product that we use is FortiAuthenticator.

How was the initial setup?

The initial setup was very complex. The was one cluster and one load balancer that had to be configured.

Which other solutions did I evaluate?

We expect to do another installation, although this time it will be using the RADIUS server.

What our engineers say about FortiAuthenticator is that when compared with other vendors, it has not yet reached the same level.

What other advice do I have?

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiAuthenticator Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Fortinet FortiAuthenticator Report and get advice and tips from experienced pros sharing their opinions.