I have seen a return on investment with FreePBX; for example, the musical instruments group saved over $30,000 a year by moving from Cisco to FreePBX for their licensing.
FreePBX enhances customer service by connecting multiple sites to a central deployment and supports remote work. It offers robust call routing for small call centers, providing a significant return on investment. Users recommend it for cost-effectiveness, though limitations exist with third-party phone support and dashboard data visibility. FreePBX may be vulnerable to security hacks and performance issues under high call volumes, with potential system failures during concurrent calls.
