Basically, when we received data entry from vendors such as hospitals, we were collaborating with or other outsourcing vendors; we would authenticate the data into different segments so that the data could be reprocessed in different functions and under different insulins. Finally, the source data could then be transferred to other hospital beneficiaries with which we were mostly partnering, such as medical stores, just to keep a recheck.
Good solution for small and medium-sized businesses and highly stable
What is our primary use case?
What is most valuable?
The best part was that we could make minor changes in the way we were bifurcating the data, even at a very small scale. The accuracy of conversion was also very high.
What needs improvement?
One area for improvement would be the initial setup stage, which took longer than expected. However, the support team was helpful. If the technical requirements for setup were reduced, the solution would be easier to implement.
For how long have I used the solution?
I have used this solution for more than a year.
What do I think about the stability of the solution?
I would rate the stability of this solution a ten out of ten.
What do I think about the scalability of the solution?
For medium enterprises, it's a good solution. For large enterprises, scalability might become a concern at some point because the number of routes in which one can get the data were limited to about six or five in our case. The solution is scalable, but the price point at which it comes might not be feasible for all kinds of enterprises. I'd rate its scalability around eight out of ten. We have more than 200 end users, and they are mostly our associated corporations with whom we have tie-ups.
How are customer service and support?
The support was amazing. They were one of the best support teams we have worked with.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup a seven out of ten, where ten is the easiest and one is difficult. The whole deployment took around two weeks. We had a team of twenty-two people working on the project, but only about six were directly involved in the deployment. They were primarily software engineers, but you could also consider them to be general engineers.
Maintenance was mostly done from our end. If maintenance was needed, it was to regulate or increase the solution's efficiency. External maintenance was only required once when we were shipped in our cloud base.
What's my experience with pricing, setup cost, and licensing?
For large enterprises, it's a costly solution. I'd rate its pricing around seven out of ten.
What other advice do I have?
I would advise instead of only going through other reviews; it would be great if you could schedule a talk with the IBM team that would be helping you implement this solution. They would deep dive into the process and protocols you are currently set up in, and then they will provide you an optimal solution and optimal price. So I believe talking with the support team was really amazing. They even helped us in some other parts as well. It is a good solution for small and medium-sized businesses.
Overall, I would rate the solution an eight out of ten because of the support team. They were able to resolve issues, which helped us deploy higher-grade solutions correctly and quickly. We were able to ensure that our processes were working correctly, and we saved about 15-16% of a week's time by using this solution. In terms of return on investment, we saved about $7,000 a month.
Which deployment model are you using for this solution?
Private Cloud
