IBM SevOne Network Performance Management (NPM) Reviews

• The ease of device certification – self-certify or have SevOne certify devices for me.
• Stability has been pretty good for us over the years – it’s a pretty stable platform.

We are actually using it for commercial use. We can see where customers are disconnecting and their orders failing, which results in us continuing to bill them and having to reimburse them. SevOne enables us to look at the data and see that the customer has disconnected so we can stop billing and reimbursing them. We also can discover outages before the customer complains.

I think that the upgrade process could be improved, which can be painful at times. SevOne knows it's an issue and they're working on it.

I've used it for eight years.

We only encountered issues during upgrades. The initial deployment was not a problem as we just deployed three new servers a couple months ago. There was one minor issue which should have been picked up but which we found out later. Typically deployments are pretty smooth.

No issues with stability.

So far the product has scaled to our needs. We broke it early on but the past few years it has scaled to our needs.

8-9/10

7-8/10

We used EHealth (a former CA product). Because of the upgrades and device certifications, we had to switch.

Setup was straightforward.

We implemented through the vendor and they were very good.

We're managing it with one person so the cost is cheaper than some of our other tools.

We looked at other solutions, but management chose SevOne because of its cost.

Test it out in your environment – it all depends on your environment, but it fits very well for ours.

It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately. They can access them any time without needing their own user account to the system.

• SevOne threshold monitoring alerts help to improve our network monitoring.
• Procedures in troubleshooting were built on predefined SevOne reports.

Single device-based baseline monitoring works well in SevOne, but sometimes device independent base-lining in redundant network environments. Software upgrades can be tricky is not easy.

I've used it for five years.

The software upgrades can be tricky.

The appliances run quite stable.

Scalability is just a matter of adding new appliances to the cluster if needed.

They have good customer service.

Technical support is very professional and fast in developing solutions.

We chose it because it has a fast working reporting engine and because of the scalability of the solution.

The set-up of the basic monitoring is straightforward, but customizing for special needs, such as calculation pollers, takes some effort.

The implementation was performed by a vendor team together with an internal one. The vendor had a high-level of expertise.

It's provided us with improvements in network monitoring and troubleshooting as well as advanced reporting solutions payback.

The SevOne tool was convincing from the beginning, and after testing it there was no need to test anything else.

By default the tool provides a lot, you need to focus on your needs, adding something else later is usually no problem.

Instant graphs, high frequency polling and the ability to create reports on the fly are the most valuable features we currently use.

We are able to see or alert on issues a lot faster.

I'd like to be able to stitch together multiple network elements or services for more of an end-to-end view of network performance.

I have been using this solution for 1.5 years.

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

I would give it a 7.5/10.

I previously used a different solution, but the report rendering was extremely slow.

Licensing costs can add up quickly, so know what you need to monitor and what you don’t.

SevOne is a great solution because it is fully scaleable.

Since 2009, it's been important in the company to identify areas of opportunity and prevent events that affect the services of the company. It has the potential to find more than 300 computers at once, and this is when you have multiple devices, and it gives great speed for each metric values in time.

It detects trends in metrics that prevent saturation, high temperatures in data centers, and provides visibility into the fantastic elements that help make the verification of real-time events.

• Prevention
• Planning
• Service quality
• Problem analysis to help reconcile the part of the services provided

Since 2009.

No, everything is very transparent in the implementation of the solution because it is an appliance. Everything is integrated at the application level, including the database and hardware.

It is very stable.

It's very scaleable, as you just add an appliance and it's immediately available to users. Also, its integration with other appliances is very quick and transparent to end users. We started with only one, and have grown over time to more than 15 appliances very quickly.

The level of service is friendly, and we have various means of contact- forums, the SevOne community, phone, website, face-to-face with regional sales engineers. The only thing missing is to have it in Spanish.

The level of knowledge of support portion is good. Complicated cases have engineering that support the first tier if necessary. Their responses are fast and efficient.

We used a solution called MRTG that has limits in its history. It was limited, and did not have many features such as sending of traps and capabilities such as speed. It lacks good management teams, and we would find it very difficult to manage them with the previous solution we had.

The initial configuration is very simple to implement could say it's something like Plug and Play, this solution is very user friendly and you are increasingly making improvements , many of them taken into account users

The level of implementation and sales for our case was good since we directly directly with the managers. The people in sales and implementation are currently trying to meet our expectations in a very effective and efficient way. We've had excellent treatment and care.

It analyzes events affecting the services we provide to our customers, and it helps to plan improvements that are reflected in customers satisfied with the services we provide , be clear at the executive level quality of services we are providing.

The level of price to functionality ratio is more balanced because, as an appliance it doesn't care about hardware or database that we would otherwise use. This directly helps SevOne engineers who are responsible for this, and avoid those areas that indicate there is a problem at the application, database or hardware level.

We had an evaluation of the best solutions and found that SevOne fit us best. It gave us more opportunities, and better performance than the other solutions. The best part that I see is its patented multiple elements is impressive and very efficient.

It is a very efficient and highly recommended solution. Its stability is great and gives you a great view of all the elements of your organization. Also, the ability to publish charts on websites is one of the things that are used.

• It provides accurate data, which is critical.
• I also like the very quick reporting, as I can pull up graphs and charts very quickly.
• Real time reporting – one-minute polling, as opposed to fifteen-minute polling, so that’s fifteen times better. If we had better equipment I think we could do it even quicker.

With previous platforms we had to manually add and remove devices. With this solution, it's all automatic – all auto discovery and deletion, which is amazing. It gives us visibility that we didn’t have before.

I can't think of anything as they have been very good to us, though it’s a little bit expensive. You could pay three times and get junk, or pay just once and get something good.

I've been using it since 2012.

No, actually it was really quick, and the only issues were from our own internal teams. We would have had it deployed in a month-and-a-half without those hurdles, but it took six months, which is not bad either.

It's been rock solid.

We still have the original server form and we have not had to install much additional hardware, except just to add teams to the server.

It's really good.

We're on a first name basis with all our support guys. We have gone to Delaware and Boston to visit them; they are good people.

We previously used HP OVPI and we switched because the granularity of data, faster response time, quicker display, the tool was cheaper as well, and required less manual intervention.

It was pretty straightforward.

We implemented with a vendor team – those guys know their stuff. They are one of the reasons we chose the product.

We evaluated EMC Watch3net and InfoVista. There were even more – maybe a good seven other vendors we looked at.

You have to know what you're looking for – we knew exactly what we were looking for and basically if you know that it's much easier to find a solution that meets your needs. Stick to your guns – don’t settle. We did not settle.

Slow Data and SNMP Data help us figure out who is talking to whom and for how long from a network-traffic perspective.

It provides us with more data to be informed of the traffic on our network.

We would like heat mapping and more detailed data, but in a general sense the initial mission was to get a more informed viewpoint of traffic in our network, and they knocked that out of the park in terms of those elements.

We have been using the solution for about a year.

It was very easy.

9/10

Setup was very complex as there were issues with the device pipes. We needed a lot of intervention and technical assistance.

Fantastic – for money laid out vs. what you’re getting back, it's been great.

What made SevOne very attractive is that you pay as you go – you don’t need to buy something for $100,000 just to get started. You can start low and build up as you go and as you see how the product works. We started with $5,000 to $10,000 and, once you see that it works, you can jump in.

Make sure it's compatible with the networking devices you have. I think they had a code bug that is now corrected because we haven’t had any problems with our devices and the application in a while. I assume they fixed this issue – but check that it interacts with the network appliances you have.

We use SevOne to display all the information from Cisco IP SLA regarding the delay, voice quality, etc.

It's a great solution for highlighting and discovering useful information regarding our network's elements.  There is a cheaper solution available,  but in general, SevOne is a good solution for analyzing network information. It's also very easy to use.

As I mentioned before, there are cheaper solutions available. Earlier, our management team only managed ICMP, like IP SLA. That's why, at that point in time, we decide to use Cisco IP SLA.

Well, I don't know if it's in development at SevOne, but some similar solutions offer end-to-end visibility, both regarding the server and also the network elements.

Other solutions also include the server and some additional layers, like an operating system or database, and in some cases, the application, too; their network elements are designed for management-level.

I don't know if SevOne plans on incorporating these features into their next release, but they should.

On a scale from one to ten, I would give SevOne a rating of nine.

I have been using SevOne since 2016.

SevOne provides us with great stability in the production environment. It's also very scalable, too.

From my personal experience, the support has been good.

Initially, we wanted a specif look and feel regarding our SevOne solution. That took some extra time, but that's to be expected. In general, we got some useful information right out of the box with SevOne. Overall, it's easy to set up.