IBM SevOne Network Performance Management (NPM) Reviews

SevOne excels at gathering performance metrics and then making them quickly accessible in ways that I want to view them.

Setting alerts and thresholds is easy and reliable.

The data remains granular--not rolled up into averages--so viewing past metrics maintains the same detail as current data.

The platform easily scales to monitor millions of objects.

Ease of use enables us to troubleshoot quickly and reduce MTTR.

Dashboards display important info which provides the NOC insight to the network and applications.

Continual UI improvements are needed to reduce number of clicks needed to produce a chart.

We have used the product for about 8 years.

SevOne experienced some growing pains in recent years, but have now invested properly to enable appropriate attention to the customer experience.

Like customer service, tech support has continued to improve and proper business attention is being paid to ensuring improved support and professional services.

The features I find most valuable are--

• Availability (provides continuous monitoring without loss of functions), and
• Performance management (takes data for troubleshooting and reporting network issues)

It's become an integral part of our monitoring and real-time network analysis.

I'd like to see a configuration management feature that lets me customize analyses and data points important to me at any specific time.

I've used it for around two years.

I had no issues with deployment as I wasn't involved.

There were no stability issues for me.

I didn't have any issues with scaling it.

8/10

8/10

I'm not involved in deployment.

My overall comment is that it's a nice tool for monitoring and managing devices.

The capacity to monitor our network is the most important feature to me.

The capacity graphs are used by several groups within Comcast to monitor the health of the network.

There's no need for improvement.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

Excellent, customer service is 10/10.

Excellent, the technical support is very knowledgeable about the product.

The previous product did not meet all the company requirements.

The setup is straightforward and is very flexible. Adding an appliance is very simple and easy to do.

The product was implemented with in-house resources with assistance from the vendor.

I work on the technical side and have no insight into ROI.

I work on the technical side and have no insight into the purchasing side.

I know other products were evaluated but I was not part of that discussion.

SevOne is a good product and I would recommend it.

The monitoring of the network is very customizable. That is its unique feature.

One example is in the way you have information of the status of each component of each device in your network.

User-friendly, multi-tenancy.

One year.

No.

Yes, but it is according licensing.

Very bad. The support it is a kind of blog where you leave your question or problem, then they try to resolve it as soon as possible.

SolarWinds, because we tried for a new and cheaper solution.

Complex for the MIBs.

Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.).

Yes, NetIQ and SolarWinds.

Not all solutions fit all problems. Also, if you are an MSP, SevOne can’t be federated for clients.

The features we are seeing the greatest benefit from are the enhanced reporting, net-flow data collection, and the data retention.

The tool has given a great visibility of what is going on our network and has helped to troubleshoot network-related issues quickly and accurately.

We use very few capabilities of this product, and from what we use I am very happy with in regards to what the tool offers.

But keep in mind that if you're using the the PLA version of SevOne, the hardware support runs out in five years, so if something were to happen to the hardware after this period, it would not be covered.

I've been using it for over two years, and the company for over five.

There were no issues with the deployment.

There were no issues with the stability.

There were no issues with the scalability.

Customer service is very good.

Technical support is very good.

I did not set up the system as it was done years ago and I just maintain it.

At the time, it was done by a highly-experienced vendor team.

If you need a solution for network performance, this is a very good option.