IBM SevOne Network Performance Management (NPM) Reviews

The features I find most valuable are--

• Availability (provides continuous monitoring without loss of functions), and
• Performance management (takes data for troubleshooting and reporting network issues)

It's become an integral part of our monitoring and real-time network analysis.

I'd like to see a configuration management feature that lets me customize analyses and data points important to me at any specific time.

I've used it for around two years.

I had no issues with deployment as I wasn't involved.

There were no stability issues for me.

I didn't have any issues with scaling it.

8/10

8/10

I'm not involved in deployment.

My overall comment is that it's a nice tool for monitoring and managing devices.

SevOne's ability to report metrics on specific objects very quickly. Whether it is a week, a month, or a a year's worth of data points, SevOne has improved by leveraging short-term vs. long-term memory to provide necessary statistics so we can alleviate network impacts quickly.

We integrate heavily to SevOne via API. This allows us to tie our customer performance metrics data to our customer portal, so it is a self-service function.

I think SevOne can improve by providing more details in their release notes regarding enhancements and changes. If the information can be organized in a way that highlights bigger changes it will help customers identify what areas will impact their operations most.

We currently use SevOne for monitoring our entire infrastructure, including Network Switches, Router, VPN Sites, Servers, SAN, Databases, Connectivity to ISP, etc.

This product is able to monitor a lot of different products within on tool.

As an IT Manager this tool helps me sleep better knowing that SevOne is my eyes and ears watching the entire infrastructure.

Ability to monitor wide variety of systems with one tool eliminated the need to have many different tools to monitor our infrastructure.

Enhanced baselining capability would be an improvement.

SevOne is a great solution because it is fully scaleable.

Since 2009, it's been important in the company to identify areas of opportunity and prevent events that affect the services of the company. It has the potential to find more than 300 computers at once, and this is when you have multiple devices, and it gives great speed for each metric values in time.

It detects trends in metrics that prevent saturation, high temperatures in data centers, and provides visibility into the fantastic elements that help make the verification of real-time events.

• Prevention
• Planning
• Service quality
• Problem analysis to help reconcile the part of the services provided

Since 2009.

No, everything is very transparent in the implementation of the solution because it is an appliance. Everything is integrated at the application level, including the database and hardware.

It is very stable.

It's very scaleable, as you just add an appliance and it's immediately available to users. Also, its integration with other appliances is very quick and transparent to end users. We started with only one, and have grown over time to more than 15 appliances very quickly.

The level of service is friendly, and we have various means of contact- forums, the SevOne community, phone, website, face-to-face with regional sales engineers. The only thing missing is to have it in Spanish.

The level of knowledge of support portion is good. Complicated cases have engineering that support the first tier if necessary. Their responses are fast and efficient.

We used a solution called MRTG that has limits in its history. It was limited, and did not have many features such as sending of traps and capabilities such as speed. It lacks good management teams, and we would find it very difficult to manage them with the previous solution we had.

The initial configuration is very simple to implement could say it's something like Plug and Play, this solution is very user friendly and you are increasingly making improvements , many of them taken into account users

The level of implementation and sales for our case was good since we directly directly with the managers. The people in sales and implementation are currently trying to meet our expectations in a very effective and efficient way. We've had excellent treatment and care.

It analyzes events affecting the services we provide to our customers, and it helps to plan improvements that are reflected in customers satisfied with the services we provide , be clear at the executive level quality of services we are providing.

The level of price to functionality ratio is more balanced because, as an appliance it doesn't care about hardware or database that we would otherwise use. This directly helps SevOne engineers who are responsible for this, and avoid those areas that indicate there is a problem at the application, database or hardware level.

We had an evaluation of the best solutions and found that SevOne fit us best. It gave us more opportunities, and better performance than the other solutions. The best part that I see is its patented multiple elements is impressive and very efficient.

It is a very efficient and highly recommended solution. Its stability is great and gives you a great view of all the elements of your organization. Also, the ability to publish charts on websites is one of the things that are used.

• UI for administration
• Ease of use
• One price, use as we need, and no add-ons to pay for
• We can leverage JMX extensively as well
• Flow collection allows us to avoid having to use a packet-capture product often.
• The cluster of the solution allows ease of access for our users all over the country and world.

We have closed monitoring gaps and consolidated multiple point solutions from varying vendors as our company has handled mergers and acquisitions.

We have extensive visibility into the performance and tuning of our java via JMX. Historically, we had JVM’s crash, and had no idea why. Now we know and can tune accordingly via data from SevOne.

Historically, before SevOne, we had constant server crashes and locks due to storage volumes filling up. That rarely happens now.

We've used it for eight years. Currently, we use PAS (various models), vPAS, and DNC. We don’t use the log analytics solution at this time.

Initially very easy. The only delay that comes into play depends on the ability of an organization to configure the devices for SNMP if they are locked down. If SNMP is running and open as likely in many organizations, it’s fast and easy.

Compared to others I’ve used, it's very solid and support is extremely responsive if and when we have had any bugs or defects. At times, when we have lived on the leading edge of advanced release code we’ve encountered more, but if we stay back on solid GD versions, it's solid.

This one comes and goes as have the members of our account team. They have all been good at trying to understand our use and business, but some push the sale too hard and that is a turn off. I know this product and know what I need and when.

In the past I have used CA NSM, HP OpenView, Concord, Spectrum, What’s up Gold, Solarwinds, BMC products, to name a few. While some competitors have a feature here or there that might be better on the whole, this is the best solution for us on the market for the dollar with the simplest ramp up and ease of administration.

It was simple as the environment wasn’t configured tightly (no ACLs, etc. to battle). There were some firewall rule changes where we needed to get to the DMZ devices we measure, but that moved quickly here.

We implemented it on our own with SevOne support assistance. For that matter we have been with them long enough that the CTO did our POC work with us.

I don’t recall that we had a hard cost other than the license/purchase, it was soft costs (OpEx labor) and we haven't worked those out, as they are ongoing. We have one employee that spends about 80% of his time working on the platform today. We have two 40K pollers, two HA units, two 10K units with one HA, three VPAS, and one DNC flow collector. So roughly $50,000 in labor annually.

They should speak to other customers to understand how it was implemented and used. Think about best practices on the server/network side so standards and processes can be established at the start to prevent rework later.

Slow Data and SNMP Data help us figure out who is talking to whom and for how long from a network-traffic perspective.

It provides us with more data to be informed of the traffic on our network.

We would like heat mapping and more detailed data, but in a general sense the initial mission was to get a more informed viewpoint of traffic in our network, and they knocked that out of the park in terms of those elements.

We have been using the solution for about a year.

It was very easy.

9/10

Setup was very complex as there were issues with the device pipes. We needed a lot of intervention and technical assistance.

Fantastic – for money laid out vs. what you’re getting back, it's been great.

What made SevOne very attractive is that you pay as you go – you don’t need to buy something for $100,000 just to get started. You can start low and build up as you go and as you see how the product works. We started with $5,000 to $10,000 and, once you see that it works, you can jump in.

Make sure it's compatible with the networking devices you have. I think they had a code bug that is now corrected because we haven’t had any problems with our devices and the application in a while. I assume they fixed this issue – but check that it interacts with the network appliances you have.

SevOne excels at gathering performance metrics and then making them quickly accessible in ways that I want to view them.

Setting alerts and thresholds is easy and reliable.

The data remains granular--not rolled up into averages--so viewing past metrics maintains the same detail as current data.

The platform easily scales to monitor millions of objects.

Ease of use enables us to troubleshoot quickly and reduce MTTR.

Dashboards display important info which provides the NOC insight to the network and applications.

Continual UI improvements are needed to reduce number of clicks needed to produce a chart.

We have used the product for about 8 years.

SevOne experienced some growing pains in recent years, but have now invested properly to enable appropriate attention to the customer experience.

Like customer service, tech support has continued to improve and proper business attention is being paid to ensuring improved support and professional services.

The capacity to monitor our network is the most important feature to me.

The capacity graphs are used by several groups within Comcast to monitor the health of the network.

There's no need for improvement.

I've used it for two years.

No issues encountered.

No issues encountered.

No issues encountered.

Excellent, customer service is 10/10.

Excellent, the technical support is very knowledgeable about the product.

The previous product did not meet all the company requirements.

The setup is straightforward and is very flexible. Adding an appliance is very simple and easy to do.

The product was implemented with in-house resources with assistance from the vendor.

I work on the technical side and have no insight into ROI.

I work on the technical side and have no insight into the purchasing side.

I know other products were evaluated but I was not part of that discussion.

SevOne is a good product and I would recommend it.