The most valuable are its flexibility and agility. It's quick to change it, to adapt it to your needs. That's the most important for us.
IBM SmartCloud Control Desk offers flexibility, agility, and centralized management, allowing for quick adaptions and SLA integrations. Though enriched by IBM's global support, the application faces challenges in reporting, slow support response, and complex time calculations. Its effective automated workflows contrast with difficulties in service portal dialog creation and minor document issues. Continued enhancements in business intelligence and user feedback are needed to boost its appeal for tech buyers.
