Integrates well with IBM technologies, but it's outdated and lacks essential features
What is our primary use case?
What is most valuable?
IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used.
However, this can also lead to vendor lock-in, limiting flexibility and potential compatibility with other technologies.
What needs improvement?
Implementing synthetic monitoring for our Internet banking site has been challenging.
The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively.
I have concerns about the complexity of the tool and the challenges in managing it effectively.
The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.
For how long have I used the solution?
What do I think about the stability of the solution?
I would rate the stability a five out of ten.
Whenever you make changes or modifications in your environment, you have to restart certain agents and perform various tasks. These agents need to be updated along with the systems.
What do I think about the scalability of the solution?
It's not ideal because they rely on acquiring other tools rather than creating a cohesive monitoring ecosystem, which limits scalability.
I would rate the scalability a five out of ten.
How are customer service and support?
I would rate technical support a four out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The complexity stems from the need to install multiple agents across different components based on the specific monitoring requirements.
What about the implementation team?
We rely on outsourcing for all the people we have from IBM, which amounts to approximately eight or nine individuals.
All of our personnel from IBM are outsourced, and the total number of individuals we have from them is around eight or nine.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a nine to ten. It is very expensive.
What other advice do I have?
I would rate IBM Tivoli Composite Application Manager a six out of ten.
The monitoring tool we currently use is outdated and lacks essential features for monitoring customer experience.
We face limitations in tasks such as tracing and gaining a comprehensive understanding of our ecosystems.
Additionally, it frequently generates excessive alerts, resulting in alert storms and complicating management.
Compared to modern monitoring tools like Datadog and Dynatrace, which are considered advancements in the field, our current tool feels like a first or second-generation solution.
