Infraon Desk presents a robust IT service management system designed to optimize business processes through a comprehensive set of features tailored to meet modern IT service demands.
| Product | Mindshare (%) |
|---|---|
| Infraon Desk | 1.1% |
| ServiceNow | 11.2% |
| JIRA Service Management | 6.0% |
| Other | 81.7% |
Infraon Desk delivers an advanced ITSM platform that aims to improve IT service management efficiency through automated workflows, customization options, and intuitive design. It helps organizations in managing IT assets and streamlining processes with minimal manual intervention. With capabilities like incident management, change management, and asset tracking, it supports organizations in maintaining a high level of operational efficiency.
What are the key features of Infraon Desk?Infraon Desk serves industries such as healthcare, finance, and manufacturing, where reliable IT service management is crucial. Its flexible deployment options and adaptability make it a suitable choice across different industry domains, ensuring tailored solutions that align with specific industry requirements.
Infraon Desk was previously known as Everest Service Manager.
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
| Author info | Rating | Review Summary |
|---|---|---|
| IT Service Delivery at a tech services company with 1,001-5,000 employees | 3.5 | I chose Infraon Desk for its high customizability, user-friendliness, and budget-friendliness in IT ticketing. Though my current version is basic, I'm eager for V3.0's enhanced features. With excellent support, I recommend it for its value. |
| Operations Head at a comms service provider with 201-500 employees | 4.0 | We've used Infraon Desk for years, finding it a stable, scalable, and customizable ticketing solution for our 80,000+ nodes. While reporting needs more graphical detail, its flexible dashboards and excellent customer service make us very satisfied with its value. |
