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IRONSCALES pros and cons

Vendor: IRONSCALES

4.6 out of 5

16 reviews
100% willing to recommend

Pros & Cons summary

IRONSCALES offers a stable experience with straightforward management, featuring AI-driven phishing detection and incident remediation. Its integrated email security and employee training improve organizational safety. Automation enhances threat identification accuracy while simplifying security management. Users seek improvement in Google Suite integration, reporting features, and legitimate email handling. Enhancements like training reminders, indication of compromise, and open-source resource utilization are desired to augment its efficiency and user experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

IRONSCALES provides a stable platform that significantly enhances email security.

The AI-driven phishing detection and incident remediation save time and offer effective protection against threats.

The automation, including a virtual analyst known as Themis, improves over time, delivering better threat assessment and decision-making support.

IRONSCALES integrates email security with employee awareness training, maintaining vigilance and reducing spam.

Mobile app accessibility ensures effective management and quick response, contributing to overall organizational safety.

CONS

Integration with Google Suite requires improvement.

Reporting features could be better.

A reminder mechanism for training completion would be beneficial.

Account Takeover feature lacks necessary functionality and usability.

The algorithm should be improved to reduce false positives in email blocking.

IRONSCALES Pros review quotes

reviewer1605060

Digital Risk Intelligence Partner at a comms service provider with 1-10 employees

Aug 16, 2021

The stability is good.

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Information Technology Lead at SSI Strategy

Jun 22, 2022

For what was being offered with IRONSCALES, I feel like we got an incredible deal.

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ND

IT Manager at LAVI Light Rail Operation & Maintenance

Jun 22, 2022

There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do.

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Learn what your peers think about IRONSCALES. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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SV

IT/Marketing at Mason Law and Planning Group, LLC

Jun 22, 2022

The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training.

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SW

Vice President of Information Technology at MENIN HOTELS LLC

Jun 23, 2022

The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often.

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Information Security Analyst at a sports company with 1,001-5,000 employees

Jun 23, 2022

For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC.

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Tamunoibiton Adoki

Information Security Officer at a financial services firm with 201-500 employees

Jun 28, 2022

AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails.

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reviewer1899933

Director, Information Security at a pharma/biotech company with 501-1,000 employees

Jun 29, 2022

I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent.

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Systems Administrator at The Public Library of Cincinnati & Hamilton County

Jun 29, 2022

Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic.

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reviewer1911468

Endpoint Cyber Security Analyst at a tech company with 51-200 employees

Jul 13, 2022

The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer.

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IRONSCALES Cons review quotes

reviewer1605060

Digital Risk Intelligence Partner at a comms service provider with 1-10 employees

Aug 16, 2021

The integration with Google Suite needs to be better. it's something they can work on.

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Information Technology Lead at SSI Strategy

Jun 22, 2022

The only thing that I could say is that some of the reporting features could be better.

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ND

IT Manager at LAVI Light Rail Operation & Maintenance

Jun 22, 2022

I would like it if IRONSCALES had some sort of reminder mechanism, meaning IRONSCALES knows if a user completed the training or not. As long as it hasn't been completed, it keeps reminding every so often, alerts the manager, etc. Right now, it is all in the hands of the employee, and not all of them continue the process, which is a shame.

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Free Report: IRONSCALES Reviews and More

Learn what your peers think about IRONSCALES. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

SV

IT/Marketing at Mason Law and Planning Group, LLC

Jun 22, 2022

I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients.

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SW

Vice President of Information Technology at MENIN HOTELS LLC

Jun 23, 2022

Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front.

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Information Security Analyst at a sports company with 1,001-5,000 employees

Jun 23, 2022

There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better.

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Tamunoibiton Adoki

Information Security Officer at a financial services firm with 201-500 employees

Jun 28, 2022

Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer.

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reviewer1899933

Director, Information Security at a pharma/biotech company with 501-1,000 employees

Jun 29, 2022

In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation.

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Systems Administrator at The Public Library of Cincinnati & Hamilton County

Jun 29, 2022

The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet.

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reviewer1911468

Endpoint Cyber Security Analyst at a tech company with 51-200 employees

Jul 13, 2022

There's room for improvement in the campaign management. IRONSCALES has many built-in templates that I use, but you can also build templates from scratch. However, the interface for creating custom templates needs to be updated.

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Show 5 more reviews (out of 15)

Product Categories

Product Categories

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Advanced Threat Protection (ATP)

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Product Categories

Product Categories

Secure Email Gateway (SEG)

Advanced Threat Protection (ATP)

Popular Comparisons

Popular Comparisons

Microsoft Defender for Office 365 vs IRONSCALES

Darktrace vs IRONSCALES

Cloudflare One vs IRONSCALES

Proofpoint Email Protection vs IRONSCALES

Check Point Harmony Email & Collaboration vs IRONSCALES

Palo Alto Networks WildFire vs IRONSCALES

Cisco Secure Email vs IRONSCALES

Microsoft Exchange Online Protection (EOP) vs IRONSCALES

Abnormal Security vs IRONSCALES

Mimecast Email Security vs IRONSCALES

Fortinet FortiMail vs IRONSCALES

Barracuda Email Security Gateway vs IRONSCALES

Avanan vs IRONSCALES

SentinelOne Singularity Identity vs IRONSCALES

Trend Micro Email Security vs IRONSCALES

See all alternatives

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