Kapture CRM Reviews

Name: Kapture CRM
Brand: Kapture CRM
Rating: 5.0 (1 reviews)

Vendor: Kapture CRM

5.0 out of 5

1 review
100% willing to recommend

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What is Kapture CRM?

Kapture CRM offers a comprehensive customer relationship management platform tailored to streamline business operations and enhance customer engagement for companies across diverse industries.

Get the CRM Buyer's Guide and find out what your peers are saying about Kapture CRM, Salesforce Sales Cloud, LeadSquared and more!

Kapture CRM is the #53 ranked solution in top CRM solutions. PeerSpot users give Kapture CRM an average rating of 10.0 out of 10. Kapture CRM is most commonly compared to Salesforce Sales Cloud: Kapture CRM vs Salesforce Sales Cloud.

Buyer's Guide

CRM

May 2026

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Helped 900,644 peers since 2012

Kapture CRM mindshare

As of June 2026, the mindshare of Kapture CRM in the CRM category stands at 0.5%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Kapture CRM	0.5%
Microsoft Dynamics CRM	2.7%
Salesforce Sales Cloud	2.3%
Other	94.5%

CRM

Key learnings from peers

Last updated Mar 26, 2026

Valuable Features

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The software sends automated messages for customers' birthdays and anniversaries."

Room for Improvement

"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CRM Buyer's Guide for additional reliable information.

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Learn more about Kapture CRM

Designed to address key CRM needs, Kapture CRM integrates seamlessly into business workflows. It provides tools for better sales management, support automation, and efficient data analysis. Organizations leverage Kapture CRM to improve customer interactions and drive strategic growth by consolidating customer data, automating routine tasks, and offering insights for informed decision-making.

What are the essential features of Kapture CRM?

Sales Automation: Streamlines the sales process for increased efficiency.
Customer Support Tools: Enhances customer service with comprehensive support features.
Detailed Analytics: Provides actionable insights through in-depth reports.
Omnichannel Support: Connects multiple customer communication channels into one platform.
Workflow Automation: Automates repetitive tasks to save time and resources.
Mobile Functionality: Enables CRM access on-the-go through mobile devices.

What benefits should users expect when reviewing Kapture CRM?

Increased Efficiency: Automating tasks leads to reduced manual effort.
Enhanced Customer Satisfaction: Quick response times improve service quality.
Unified Customer View: Integrates data across channels for a comprehensive customer profile.
Scalable Solutions: Accommodates growing business needs without compromising performance.
Improved Decision-Making: Data-driven insights guide strategic planning.

Kapture CRM is implemented across industries such as retail, healthcare, and hospitality. In retail, it aids in managing customer inquiries. Healthcare providers use Kapture CRM for patient data management, while hospitality utilizes it to streamline guest communications. Its adaptability makes it suitable for these and many other industries.

Kapture CRM customers

Bigbasket

Product Categories

CRM

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Kapture CRM Reviews Summary
Author info	Rating	Review Summary
SEO Analyst at AMC Square IT Services	5.0	I value its seamless omnichannel support, automated messages, and sales analysis, which are easy to use. However, I've experienced the software hanging during graphical reports and some lead loss due to downtime.

Mani Kandan

SEO Analyst at AMC Square IT Services

Sep 5, 2018

The software can be easily accessed and operated with minimal training

What is our primary use case?

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time.

Not many companies offer omnichannel support.

How has it helped my organization?

The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.

What is most valuable?

My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures.
The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice.

What needs improvement?

While generating graphical representations, the software got hung. The KaptureCRM customer support team was very helpful as they suggested it was a RAM issue, advising us to purchase a newer system.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

One or two leads may go missing due to downtime.