KnowBe4 Reviews

I am working with an Australian organization, and my work is related to compliance. During that work, this training was launched by the organization, and all of the employees undertook the meeting and completed the training. It was about the work we are doing regarding compliance because we deal in document assessment. We got to know about phishing and all the kinds of online scams and these kinds of things. I started work and learned about it in January 2024.

We use a software portal by the organization called StudyLink. The platform itself introduced this feature, which was a software they installed. After that, we got some security checks while sending emails to students and agents, and there were security checks introduced after the software installation. The training we underwent is what we currently follow, and the software is currently working with the portal.

I appreciate the security checks, especially when sending emails to prospective clients or applicants. We are getting emails, and there is a new folder introduced in the chat box where all the fishy emails and scam emails are automatically transferred. This feature is very helpful. The second valuable feature is the security checks we have while sending emails.

It has significant usefulness. I discovered some scam emails that were detected by the software, and it is very helpful in our daily operations and compliance work.

I received two to three different scam emails and got the notification, so I ignored them. They were already in different folders, making it easier for me, as we get many emails daily. The feature helps us significantly, making us more efficient, saving our time, and benefiting our daily operations.

It has helped us tremendously in cybersecurity awareness. We learned extensively about cybersecurity with the training, and the automated trainings are very convenient and feasible for us.

Chat bots could be helpful. If a new feature is introduced and a user without an IT background faces difficulty in operating the new feature, chat bots would be very helpful to ask questions and get responses.

I am not an IT person, so I am not sure what kind of changes should be made in the future; however, all the work is good for the time being and really helpful for us.

The trainings I attended did not cover those contents.

Currently, I am not facing any issues; everything is working smoothly, and the security concerns are completely addressed. I believe everything is in place.

We have not had any limitations or scalability issues with it. It is good to go.

I have not had experience with the tech support of KnowBe4.

I have experienced something related to security software that was in place before my joining but did not make an impact regarding scams. After the KnowBe4 software introduction, things have become much easier, improving efficiency and decreasing workload, ultimately helping the organization and employees.

There were some issues with the portal we were using before, but since the software installation, it is actually very easy for us now.

We are working with a university. They installed the software on the portal, and while I do not know if it is software or hardware, there are some changes and extensions in the portal after the installation.

It has helped us significantly in cybersecurity awareness. We learned extensively about cybersecurity with the training, and the automated trainings are very convenient and feasible for us.

I do not have information about the setup cost.

I have not explored alternate solutions.

I would recommend KnowBe4 to all users, especially those working with different portals or IT solution companies. It would save time and help us be aware of security policies and updates, allowing us to do our work smoothly. On a scale of 1-10, I rate KnowBe4 a 9.

We use KnowBe4 as a training platform where we have many training videos to watch and complete quizzes for my organization.

The training platform of KnowBe4 is engaging and interactive because it is user-friendly and easy to navigate, offering a variety of training formats. The short, engaging video clips make learning about cybersecurity and email compromise accessible and interesting for non-technical users at the organization level.

This feature is particularly effective because it is user-friendly and the clips are concise, providing insightful knowledge about certain products and messages being conveyed.

I have a challenge with the stability while using KnowBe4. I have made an observation regarding the login process. For every login attempt, because my organization uses KnowBe4 with a large staff strength, a new passwordless login link is sent.

This process could be reviewed to make the session login more seamless, as receiving a new password link for every login attempt is stressful and not as efficient as it should be.

Sometimes I feel reluctant to log in because I know I will have to receive a reset link. This is the only challenge for me personally.

I have been using the solution since 2019, which is approximately six years.

I have a challenge with the stability while using KnowBe4.

The customer support team at KnowBe4 is very effective. The content is regularly updated to reflect current threats, which demonstrates the strong performance of the customer support team.

Positive

I would not know about the pricing because it has been subsidized for us, so I am not fully aware of the actual cost.

I will recommend KnowBe4 because it helps in mitigating issues and provides educative lessons to staff in large organizations, teaching them about phishing scams, email compromise, and cybersecurity.

I would speak about the product and explain that it meets current trends and addresses contemporary security challenges. The platform stays updated with current security issues that companies face.

On a scale of 1-10, I rate KnowBe4 an 8 out of 10.

I am not using KnowBe4 regularly. In February and March, I attended some online courses about cybersecurity and GDPR. It's the major part of cybersecurity-related topics, and my team and I attended the same course at a time.

KnowBe4 has a lot of high-quality content, and their interface is very user-friendly. The engaging simulation is good, and that is the major good part of KnowBe4. They have a good part in their progress tracking system, which I appreciate very much because when I start a course, after some time, I can see my progress, and I can take the next action or next step after seeing my progress.

Their overall experience and my experience is good, and I already mentioned some specific topics, such as their interface, their content quality, and their tracking process. I used this application and appreciate their total solution, which is why I rated it seven.

KnowBe4 has some courses that are very short, below 30 minutes. I would prefer if some content was added for a longer duration where more information would be available, and we could learn deep knowledge about this topic.

I prefer for KnowBe4 to add some new upcoming course content that is longer.

I did not face any noticeable issues with KnowBe4, but I think their content has some repeated material about the same things. Some courses have the same type of content, the same type of page. But not too much, I think some repeated content exists in multiple courses in KnowBe4.

If they make more improvements, such as improving some content, and since most of their content is paid, if they offered some more free content and also removed the repeated content or repeated topics from their list, I might increase my rating from seven to something higher.

I am a customer of KnowBe4; I was a customer.

The initial setup of KnowBe4 is adequate, and there's no need to step forward or backward. The process was very smooth, and I think in general, it's satisfactory.

KnowBe4 was really helpful to develop my skills, and that's why I used this course. I believe my skill has become more fluent and smoother, more developed after attending this type of course.

The pricing is acceptable, but when someone wants to attend this course from a third-world country, the price is high for a third-world country such as mine.

Currently, we are mainly using this product for security training for employees only. Every year we plan a new training, select training material, build guides, and deploy it to KnowBe4, and the employees get the notification for the compulsory training. They review the material, the video guides, or the pictorial representation of the material we have published. Then they get a form where they can fill out questions and answers, and finally, take a certificate.

In our trainings, we built a phishing attack scenario which we discussed in detail, and the employees, after reading the articles, implemented the fix, described the answer, and submitted it.

It is pretty much easy to use and not difficult at all.

Since this is a tool which we use for training, our employees get great benefit from it.

The main advantages are the user-friendly UI and its overall ease of use.

Since we use it for the compulsory security training only, I do not think we need any improvement in this product. However, if we were using it for broader cases, then I might have some suggestions about improvements.

For example, this product has a questions and answers section which is in text form. It could be updated to include a video game format where an employee uses the game to answer these scenarios. For instance, in a video game, we could get a phishing attack on the employee system and the employee reacts to that video game character. This would make it more attractive and understandable.

We have never felt a need to contact them, so I cannot provide any information about that.

Positive

Since the training is compulsory, I cannot say much about the user experience. If it was not compulsory, then I might have received some feedback from the users.

This product is being managed by the security team for training purposes only.

It is pretty much straightforward, as other SaaS applications.

Although I did not integrate it into the system, I know KnowBe4 gets integrated with the Okta platform quite easily.

I would rate it seven to eight out of ten.

I worked as an intern where KnowBe4 was used as a third-party vendor in the company.

My responsibilities included assigning security awareness training to employees, running phishing simulation campaigns, monitoring user responses, and reporting on results.

When I started, my main tasks with KnowBe4 were sending simulations and selecting which ones to use. I would also be involved with choosing the training videos and quizzes to send out to users.

KnowBe4 significantly enhanced people's awareness of cybersecurity threats within the company through its simulations that replicated real-world scenarios. The phishing simulations were very realistic and helped test actual reactions. Through these platform simulations, people became more aware of cybersecurity threats and learned how to identify potential threats.

The platform proved effective as we could track responses to repeated simulations, allowing us to measure the effectiveness of previous awareness campaigns.

KnowBe4 improved awareness as employees became more cautious with emails. They developed better habits and would report suspicious emails using the company's reporting option. As months progressed, we observed more people reporting phishing simulations, indicating increased employee awareness within the company.

The most valuable aspect of KnowBe4 was its metrics capabilities. The platform allowed us to see departmental statistics, including click rates and user responses.

The real-time insights and analytics are very detailed, enabling accurate measurement of metrics and effectiveness of phishing simulations. The platform is user-friendly with an intuitive interface, making it an excellent overall solution.

An area for improvement in KnowBe4 is the repetitive content for users completing multiple training sessions. Additionally, some email simulations were blocked by spam filters, requiring IT to whitelist these email simulations.

I worked with KnowBe4 for seven months during my time as a cybersecurity intern last year.

KnowBe4 demonstrated good scalability, particularly in supporting compliance requirements. It was valuable for audit reporting, with metrics downloadable in PDF format. The platform effectively raised awareness and reduced phishing click rates.

My involvement with technical support was limited, so I cannot provide detailed information about KnowBe4's responsiveness or helpfulness.

Neutral

I did not use any previous solutions as KnowBe4 was user-friendly.

As an intern, I was not involved in the implementation team.

The solution proved valuable for audit reporting and successfully raised awareness while reducing phishing click rates.

I was not aware of alternate solutions as this would typically fall under an admin role's responsibilities.

From my experience, KnowBe4 was stable and proves to be a strong tool for organizations building a security awareness culture. It is simple to use and effective, even for companies starting out in phishing and training campaigns. I rate this solution an 8 out of 10.

We use the solution to lower human element risk. By providing recurring security awareness training, simulated phish testing for immediate reaction training, and more, our risk is significantly lowered.

By requiring onboarding security awareness training, ongoing training, and our coupling of other layers of security, we have yet to be hit with malware or ransomware.  KnowBe4's solution plays a big role in this.

Our use case focuses on positive reinforcement and benefit and not punitive.  This has the benefit of protecting the end-user in their personal life, as well!

KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%.  Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now. 

As a reseller, it resonates with clients and prospects when they hear we are users of the solution, as well. They understand we are not just selling it to be selling it, but we truly believe in it.

The innovative training is good. We have exposure and availability of competing solutions. NONE have the content that KnowBe4 has. Our users specifically like The Inside Man training series. They ask for more training in the form of 'When is the next season coming out? We can't wait!'

The ability to modify training is slick.

Being able to tie into SSO via SAML is fantastic!  

We hope to eventually add in PhishER and possibly SecurityCoach to provide even further risk reduction.  

Some more AI-driven automation for creating training and phishing testing campaigns, as well as automated reporting would help. The Phish Alert button could be improved, although it is understood this is due to Microsoft's constant changes.  

Any improvements in wizards and documentation are always a good thing!.

Additonal areas for improvement could be around the technical training and best practice training areas such as NIST CSF, CISv8, Cyberinsurance, and more.

Clearer whitelisting requirements are always appreciated. However, the current levels are significant and appreciated.

I have been using KnowBe4 for more than nine years.

It is very stable. It seems to always be up.

It is extremely scalable.

All interactions with tech support have been top notch.

Positive

We have only used free or open-source materials.

As long as you have knowledge or resources who can integrate with your mail solution, work with your firewalls and filters for whitelisting, etc., it is very straightforward!

We implemented it in-house.

We didn't measure ROI but the potential loss that is avoided is huge.

My advice would be to find a trusted partner and work with them. The pricing model is simple. If you have the technical staff and bandwidth, you may implement it yourself. However, if you want to get up and running more quickly, find a partner with that level of experience who has done it multiple times.

We looked at Wombat (acquired by another vendor), PhishMe (acquired by another vendor), SANS (didn't resonate with all end users), and others I can no longer recall.

Take advantage of the user conference (KB4CON) and other ongoing updates and materials.

I deploy Novo4 to customers for the benefit of security awareness training for their users. I simulate email phishing campaigns that intrigue the end user to make mistakes as far as phishing attempts go. I put in links that they're not supposed to click on. When they do, I get alerted, report on that, and send additional training on how to be more aware.

The ability to have business leadership be aware of their users' security posture as well as any kind of security awareness training being pushed by cybersecurity insurance and underwriters is valuable. It mitigates risk quite a bit for our users. I use it to educate the staff more directly on the risks of phishing attempts.

I would like to see Novo4 expand to other channels outside of emails to things such as text messages.

I have had experience with Novo4 for six months.

I think the solution is quite stable.

I just add users by entering their email addresses and send them the awareness training. It's a great solution in terms of scalability.

I find the customer service and support to be very responsive.

Neutral

I don't do the setup. I am just in sales, so I am not familiar with the setup process.

I find that it mitigates risk quite a bit for our users.

The solution is very well priced and very affordable. It's about five dollars a seat per month.

I rated the solution seven out of ten due to its ease of use, effectiveness, scalability, and cost.

We use the platform to provide security awareness training and conduct simulated phishing campaigns for end users. We also generate detailed reports on security metrics and trends.

The personalized content provided by KnowBe4 builds interest in learning more about security trends. We've observed a high consumption rate of security content, indicating the positive impact of KnowBe4 training on our workforce.

The product's most valuable features are the phishing campaigns and the reporting capabilities.

Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement. This could be achieved through systems integration with machine learning, which analyzes user behavior and click patterns. By leveraging this data, the tool could suggest targeted training topics or content to individuals based on their unique interactions and behaviors.

We have been using KnowBe4 for three years.

I rate the platform's stability a nine out of ten.

We have 1000 KnowBe4 users in our organization. It is scalable. I rate the scalability an eight and a half.

The technical support team is responsive.

Positive

We previously used a different solution, and the primary reason for switching was the cost. One of the distinct advantages of KnowBe4 is its ease of customization and administration.

The initial setup is straightforward. Depending on the expertise, one executive may be required to work on deployment. Additionally, it is a low-maintenance product. I rate the process a nine out of ten.

Based on the latest report, KnowBe4's ROI is positive, indicating that the investment in the platform yields benefits that outweigh the costs. Specifically, it helps save costs by providing specific security training for IT administrators, reducing the need for external training expenses. Additionally, the platform contributes to the overall improvement of the security culture within the organization, leading to enhanced detection capabilities and fewer phishing attempts.

I rate the product pricing as four out of ten.

KnowBe4's simulated phishing tests have significantly impacted our organization's security posture. Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users.

The platform offers several key benefits, including ease of customization, straightforward administration, seamless integration with existing systems, and robust reporting capabilities.

I rate it a nine out of ten.