Try our new research platform with insights from 80,000+ expert users

KnowBe4 vs Sophos Phish Threat comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
KnowBe4 provides cost-effective security training, enhances cybersecurity awareness, reduces incidents, and mitigates risks, increasing organizational security culture.
Sentiment score
4.8
Sophos Phish Threat provides ROI by educating users, reducing ransomware incidents, and enhancing organizational security through training.
We learned extensively about cybersecurity with the training, and the automated trainings are very convenient and feasible for us.
Senior Compliance Officer at a university with 1,001-5,000 employees
This soft ROI shows value within the company and how security and data are being protected.
Information Technology Solution Specialist at Toyota South Africa
The solution proved valuable for audit reporting and successfully raised awareness while reducing phishing click rates.
Cybersecurity Governance Specialist at Suse
 

Customer Service

Sentiment score
5.7
KnowBe4 is praised for responsive, effective customer service, fast technical support, and timely feedback with minimal interactions needed.
Sentiment score
6.1
Sophos offers excellent customer support, praised for responsive, expert service and enhanced by Cyberoam staff integration, often resolving issues efficiently.
Their support is very quick and informative.
Owner at Ekforce LLC
We have escalated questions to KnowBe4's technical support, and it has been quite helpful in guiding us, especially when we request feature edits or face buggy issues.
Cyber Security Analyst at Ideagen PLC
The content is regularly updated to reflect current threats.
Senior Executive Assistant at Zenith Bank
They call whenever you have an incident and keep calling to assist until you solve the issue.
Supervisor, Infraestructura Information Technology at Refineria Dominicana de Petroleo
 

Scalability Issues

Sentiment score
6.0
KnowBe4 supports scalable growth and compliance with automation, aiding diverse industries in reducing phishing risks despite synchronization challenges.
Sentiment score
6.1
Sophos Phish Threat is highly scalable, offering seamless user additions and effective performance across various organization sizes with cloud support.
I would evaluate the scalability of KnowBe4 as quite scalable, giving it an 8.5 on a scale of one to ten.
Information Technology Solution Specialist at Toyota South Africa
The product is pretty much scalable.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
6.4
KnowBe4 is considered stable and reliable, with minimal downtime and praised for its performance and dependable support.
Sentiment score
7.3
Sophos Phish Threat is stable, reliable, with minimal issues reported, but some users suggest potential for improvement.
KnowBe4 works without interruptions and is very stable.
Information Technology Solution Specialist at Toyota South Africa
In terms of stability, KnowBe4 is stable; based on the training we are receiving, I would rate it at nine out of ten.
Senior Software Engineering Manager at Field Nation
During the last downtime, it caused significant disruption as users couldn't access the system.
Cyber Security Engineer at a financial services firm with 10,001+ employees
 

Room For Improvement

KnowBe4 can boost engagement by adding interactive, personalized content, localization, and more effective, stable, diverse training options.
Sophos Phish Threat needs improvements in pricing, security, user interface, training, integrations, current simulations, and language options.
KnowBe4 could educate people about OWASP Top 10 in web security testing and API security.
Cyber Security Engineer at a financial services firm with 10,001+ employees
KnowBe4 should focus more on these issues and provide guidance on dealing with links received from individuals who attempt to manipulate our emotions, particularly on social media platforms such as Facebook and LinkedIn.
EPC Environmental Manager at Nesma & Partners
The more complicated things they do about phishing, AI, and social engineering are very important, and the way they do it is very structured and good.
Manager, Strategic Risk Management at a financial services firm with 1,001-5,000 employees
The catalog is very small compared with products such as Terranova or KnowBe4.
Supervisor, Infraestructura Information Technology at Refineria Dominicana de Petroleo
 

Setup Cost

KnowBe4's pricing is reasonable, varying by user count and location, but may seem costly, especially in government sectors.
Sophos Phish Threat's tiered pricing is competitive, with annual subscriptions preferred, covering user numbers and firewall integration.
It's about five dollars a seat per month.
Solution Architect at a consultancy with 51-200 employees
The solution was considered expensive, particularly in government contexts.
Cyber Security Engineer at a financial services firm with 10,001+ employees
As an exceptional product, they are relatively expensive, but it is worth it because compared to offline education with hired dedicated people, it would be much more expensive and not obviously more efficient.
Owner at Ekforce LLC
The cost of Sophos Phish Threat is very reasonable for customers as they charge based on usage only.
Senior Information Security Analyst at channelnext
 

Valuable Features

KnowBe4 provides automated phishing simulations, engaging training, AI-enhanced checks, and scalable, customizable security solutions with multilingual support.
Sophos Phish Threat excels with ease of use, effective training, scalable deployment, detailed reports, and strong technical support.
Modern phishing emails appear authentic, as if from friends. This enables full-blown ATP operations using AI to generate convincing phishing emails, making it crucial to focus on AI-based detection against AI-generated threats.
Cyber Security Engineer at a financial services firm with 10,001+ employees
This is the biggest benefit to raise caution in the digital world, making people aware of the importance of verifying the sources of information.
Information Technology Solution Specialist at Toyota South Africa
I appreciate the training methodology. It is detailed with videos and real examples about handling phishing emails and dealing with social media links received through WhatsApp, email, or other platforms.
EPC Environmental Manager at Nesma & Partners
The integration with Sophos Central benefits us for the management of the phishing campaign by being very user-friendly.
Supervisor, Infraestructura Information Technology at Refineria Dominicana de Petroleo
 

Categories and Ranking

KnowBe4
Ranking in Security Awareness Training
1st
Average Rating
8.6
Reviews Sentiment
5.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Sophos Phish Threat
Ranking in Security Awareness Training
4th
Average Rating
8.8
Reviews Sentiment
6.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Security Awareness Training category, the mindshare of KnowBe4 is 17.7%, down from 32.5% compared to the previous year. The mindshare of Sophos Phish Threat is 4.0%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Awareness Training Market Share Distribution
ProductMarket Share (%)
KnowBe417.7%
Sophos Phish Threat4.0%
Other78.3%
Security Awareness Training
 

Featured Reviews

Amran Hossain - PeerSpot reviewer
Senior Software Engineering Manager at Field Nation
Training program enables comprehensive security awareness and cautious email practices
One feature that would be highly beneficial in a future release is the ability to automatically send training articles or security tips to users on a regular, scheduled basis—for example, weekly or monthly. While the current training modules and phishing simulations are highly effective, ongoing awareness is equally important to keep security top of mind in day-to-day operations. These short, digestible articles or micro-learning content could cover recent phishing trends, real-world examples of security breaches, or quick tips on secure online behavior. Periodic delivery would serve as a continuous learning touchpoint, reinforcing key concepts from the main training and adapting to evolving threats. Ideally, this feature would also include personalization, allowing content to be tailored based on a user’s role, previous training performance, or common mistakes observed in phishing simulations. This kind of proactive, lightweight training approach could significantly enhance employee engagement with security practices and help maintain a strong security posture over time.
JL
Supervisor, Infraestructura Information Technology at Refineria Dominicana de Petroleo
Customer support excels with timely responses and valuable assistance
Some of the best features with Sophos Phish Threat are good, but it has some limits. For instance, if you send an attachment to target the user with a macro, it doesn't work very well because by default Outlook disables opening macro files. Word macro files open in read-only mode. It has some false positives, such as when the user opened the file. We had good experience, and based on our three years of use, the users responded well. The videos are animated, and users prefer them, similar to our other applications for training in other areas. The integration with Sophos Central benefits us for the management of the phishing campaign by being very user-friendly. We used the customizable phishing emails with Sophos Phish Threat. We customized the template and modified it so we can phish our users. They are very customizable. The pricing and licensing for Sophos Phish Threat is good compared to other products.
report
Use our free recommendation engine to learn which Security Awareness Training solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
10%
Construction Company
8%
Manufacturing Company
6%
Comms Service Provider
11%
Performing Arts
8%
Financial Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise2
 

Questions from the Community

What do you like most about KnowBe4?
Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users.
What is your experience regarding pricing and costs for KnowBe4?
I would not know about the pricing because it has been subsidized for us, so I am not fully aware of the actual cost.
What needs improvement with KnowBe4?
I have a challenge with the stability while using KnowBe4. I have made an observation regarding the login process. For every login attempt, because my organization uses KnowBe4 with a large staff s...
What needs improvement with Sophos Phish Threat?
Sophos Phish Threat is a good product, but it has some limitations. We prefer Spanish language content, and the video selection has limitations. The catalog is very small compared with products suc...
What is your primary use case for Sophos Phish Threat?
I had experience with other products before KnowBe4, specifically we had Sophos Phish Threat for three years, but the catalog of training, video, and simulated phishing has some limits. Last Februa...
What advice do you have for others considering Sophos Phish Threat?
I rate Sophos Phish Threat eight out of ten due to some limitations, specifically the limited training catalog and the need for more trainings in local languages, particularly Spanish. A bigger cou...
 

Also Known As

No data available
Phish Threat
 

Overview

 

Sample Customers

West Aurora Public School District 129
Information Not Available
Find out what your peers are saying about KnowBe4 vs. Sophos Phish Threat and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.