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KnowBe4 pros and cons

Vendor: KnowBe4

4.3 out of 5

18 reviews
100% willing to recommend

Pros & Cons summary

KnowBe4 enhances cybersecurity with a report card indicating user link-click rates and a comprehensive risk score. Customizable scenarios simulate phishing, improving user engagement with real-world context. AI integration boosts email security authenticity, while training includes videos and examples for better awareness. Automated campaigns cover all threat levels, though more interactive elements and text message channels are needed. Localization expansions and marketing improvements could further elevate KnowBe4's impact.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

KnowBe4 provides an overall report card that helps track user interactions with potential phishing links while delivering an overall risk score.

It offers a cloud-based solution that requires no installation, allowing easy user uploads and server whitelisting with automated features.

The platform enables the creation of realistic phishing scenarios closely resembling real-world attempts, increasing user relatability.

KnowBe4's training programs significantly reduce phish-prone percentages through ongoing education and simulations.

Its training methodology is engaging and interactive, teaching employees to handle various cybersecurity threats effectively.

CONS

KnowBe4 lacks interactive features that allow users to make decisions in scenarios, which could enhance user engagement.

There is insufficient localization for Ukrainian users, despite having content available in other languages like French and German.

Emotional intelligence in the training content is lacking, needing more audience-specific tailoring.

Expansion to communication channels beyond emails, such as text messages, is desired.

Repetitive content exists across multiple courses, which could lead to frustration among users.

KnowBe4 Pros review quotes

Senior Software Engineering Manager at Field Nation

Jun 27, 2025

KnowBe4 has a training program that lasts approximately 15 or 30 minutes, and we provide this security training for our employees so they learn which emails they should open, which links they should click, which links they should not click, and which software they should install.

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reviewer2731362

Manager, Strategic Risk Management at a financial services firm with 1,001-5,000 employees

Jun 27, 2025

The impact of KnowBe4's automated training campaigns on the overall cybersecurity posture is quite comprehensive because it covers everything from the very basics of cybersecurity to evolving and emerging threats.

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reviewer2707317

Cyber Security Engineer at a financial services firm with 10,001+ employees

May 20, 2025

KnowBe4's AI integration has enhanced email authenticity.

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Free Report: KnowBe4 Reviews and More

Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,221 professionals have used our research since 2012.

PS

Perfect Mlamuli Sithole

Information Technology Solution Specialist at Toyota South Africa

Jun 16, 2025

The benefits I have seen from using KnowBe4 include that many people are now cautious.

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KS

Koogelan Baby Subramaniam

Cyber Security Analyst at Ideagen PLC

Jun 18, 2025

KnowBe4 has been quite useful for us as a mid-size company, providing a lot of information.

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EPC Environmental Manager at Nesma & Partners

Jun 17, 2025

I appreciate the training methodology. It is detailed with videos and real examples about handling phishing emails and dealing with social media links received through WhatsApp, email, or other platforms.

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DZ

Denys Zalevskyi

Owner at Ekforce LLC

May 22, 2025

Their support is very quick and informative, deserving a rating of 10.

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Brand Protection Analyst at Corsearch

Jul 9, 2025

Most valuable for me are the interactiveness and format of KnowBe4; it has a realistic format—for example, when I'm taking the phishing simulations, the modules give me examples of the real phishing types that might be in my mailbox and how to deal with them.

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MT

Senior Compliance Officer at a university with 1,001-5,000 employees

Jun 3, 2025

It has helped us tremendously in cybersecurity awareness.

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MR

Analyst at Sebpo

Jun 30, 2025

KnowBe4 has a lot of high-quality content, and their interface is very user-friendly.

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Show 5 more reviews (out of 15)

KnowBe4 Cons review quotes

Senior Software Engineering Manager at Field Nation

Jun 27, 2025

The training program is very interactive, but sometimes it is hard to follow the process, particularly the steps.

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reviewer2731362

Manager, Strategic Risk Management at a financial services firm with 1,001-5,000 employees

Jun 27, 2025

Much of the content they have might not be required, and that might cause frustration, especially when you're trying to implement a cybersecurity program where you're training your entire workforce, as it may frustrate someone if they're forced to do training on how to set a password.

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reviewer2707317

Cyber Security Engineer at a financial services firm with 10,001+ employees

May 20, 2025

During the last downtime, it caused significant disruption as users couldn't access the system.

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Free Report: KnowBe4 Reviews and More

Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,221 professionals have used our research since 2012.

PS

Perfect Mlamuli Sithole

Information Technology Solution Specialist at Toyota South Africa

Jun 16, 2025

I feel that the marketing of KnowBe4 needs improvement because many people need to know more about the types of cyber securities that exist.

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KS

Koogelan Baby Subramaniam

Cyber Security Analyst at Ideagen PLC

Jun 18, 2025

In terms of improvement, we would appreciate having the attachments or more details on the raw messages used in the PhishER site, as sometimes it can be a bit buggy.

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EPC Environmental Manager at Nesma & Partners

Jun 17, 2025

KnowBe4 should focus more on these issues and provide guidance on dealing with links received from individuals who attempt to manipulate our emotions, particularly on social media platforms such as Facebook and LinkedIn.

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DZ

Denys Zalevskyi

Owner at Ekforce LLC

May 22, 2025

As an exceptional product, they are relatively expensive, but it is worth it because compared to offline education with hired dedicated people, it would be much more expensive and not obviously more efficient.

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Brand Protection Analyst at Corsearch

Jul 9, 2025

I don't find KnowBe4's real-time insights and analytics very useful because I found it a bit repetitive.

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MT

Senior Compliance Officer at a university with 1,001-5,000 employees

Jun 3, 2025

If a new feature is introduced and a user without an IT background faces difficulty in operating the new feature, chat bots would be very helpful to ask questions and get responses.

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MR

Analyst at Sebpo

Jun 30, 2025

Some courses have the same type of content, the same type of page. But not too much, I think some repeated content exists in multiple courses in KnowBe4.

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Show 5 more reviews (out of 15)

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Product Categories

Product Categories

Security Awareness Training

Popular Comparisons

Popular Comparisons

Cofense Platform vs KnowBe4

Riot vs KnowBe4

Proofpoint’s ZenGuide vs KnowBe4

Adaptive Security vs KnowBe4

Sophos Phish Threat vs KnowBe4

Mimecast Security Awareness and Training vs KnowBe4

Barracuda Security Awareness Training vs KnowBe4

Huntress Managed Security Awareness Training vs KnowBe4

Infosec IQ vs KnowBe4

Hoxhunt vs KnowBe4

Kaspersky Security Awareness vs KnowBe4

Fortra Human Risk Management vs KnowBe4

SafeTitan vs KnowBe4

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See all alternatives

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