Try our new research platform with insights from 80,000+ expert users
Kong Konnect Logo

Kong Konnect pros and cons

Vendor: Kong
4.4 out of 5

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Documentation is excellent and includes a developer portal for common API distribution channels.
Technical support is excellent with a quick response time of four hours for incidents.
Kong Konnect positively impacts organizations by securing APIs, improving compliance, and reducing incidents.
API security benefits organizations by enhancing compliance and incident reduction.
Kong Konnect simplifies development and aids in pushing new routes to customers.

CONS

Kong Konnect's RBAC needs to evolve as it currently offers only limited levels for organization and teams.
Pricing is an issue as it becomes very expensive depending on local circumstances.
Documentation is not on par with Google, Amazon, or other cloud providers.
It lacks a built-in notification system for API pings and alerting developers.
Improvement is needed in the UI.
 

Kong Konnect Pros review quotes

SS
IT Soulutoin Expert at a tech vendor with 10,001+ employees
Apr 25, 2025
The documentation is excellent, and it includes a developer portal, which helps create a common distribution channel for APIs within and outside the enterprise.
SA
Senior Software Engineer at Netenrich
Jun 5, 2025
Technical support from Proofpoint was absolutely excellent.
ShubhojitDasgupta - PeerSpot reviewer
API Technical Architect at Independent API Consultant
Oct 28, 2025
Their tech support is excellent; when I raise an incident or a support ticket, it gets answered in four hours.
Learn what your peers think about Kong Konnect. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
ShahnawazAlam1 - PeerSpot reviewer
Assistant Manager at a government with 201-500 employees
Dec 30, 2025
Kong Konnect has positively impacted our organization by securing our APIs, which is one of the main concerns for us, and securing our APIs has benefited our organization by improving compliance and reducing incidents.
reviewer2795847 - PeerSpot reviewer
Lead Software Engineer at a computer software company with 51-200 employees
Jan 9, 2026
Kong Konnect has positively impacted my organization by making our development easier and helping us push new routes to our current customers.
 

Kong Konnect Cons review quotes

SS
IT Soulutoin Expert at a tech vendor with 10,001+ employees
Apr 25, 2025
Kong Konnect's RBAC needs to evolve more, as they currently offer only one or two levels of RBAC in terms of organization and teams.
SA
Senior Software Engineer at Netenrich
Jun 5, 2025
Pricing was the issue as it becomes very expensive due to the nature of local circumstances.
ShubhojitDasgupta - PeerSpot reviewer
API Technical Architect at Independent API Consultant
Oct 28, 2025
When comparing documentation, Kong's documentation is not on par with Google, Amazon, or other cloud providers.
Learn what your peers think about Kong Konnect. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
ShahnawazAlam1 - PeerSpot reviewer
Assistant Manager at a government with 201-500 employees
Dec 30, 2025
I wish Kong Konnect could improve by having a built-in notification system whenever any APIs get pinged so that we can receive alerts and send them to the developer.
reviewer2795847 - PeerSpot reviewer
Lead Software Engineer at a computer software company with 51-200 employees
Jan 9, 2026
Kong Konnect needs improvement in the UI.