We primarily use LAW PreDiscovery for litigation support services, such as production processing, importing native files, converting PDFs, bate numbering, batch printing trial exhibits, and archival scanning for corporate clients.
What is our primary use case?
What is most valuable?
I've found the ability to customize exports and indexing in LAW PreDiscovery to be the most valuable feature. It allows us to meet our customers' specific needs effectively.
What needs improvement?
LAW PreDiscovery can simplify its interface and offer a cloud-accessible version tailored to customers. We often use other cloud-based document review software alongside LAW PreDiscovery to meet specific needs. This interchangeability allows us to handle specialized export requests more effectively. There also needs to be a more straightforward process for upgrading licenses without contacting support.
For how long have I used the solution?
I have been working with LAW PreDiscovery since 2006.
What do I think about the stability of the solution?
There are a few bugs sometimes, but, PreDiscovery is stable processing software.
What do I think about the scalability of the solution?
As for scalability, PreDiscovery can handle multiple users and licenses, which can be distributed across different individuals as needed.
How are customer service and support?
There's room for improvement in support.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation and setup of PreDiscovery is not overly time-consuming but can be a bit complex due to its SQL Server dependency.
What was our ROI?
We've found that using LAW PreDiscovery has significantly improved our cost efficiency and streamlined our legal reviews. It allows us to process and scan documents in batches, which has saved us time and labour costs. It has been worth the investment for us, and we use it extensively, especially for traditional processing tasks like scanning indexing and batch conversion; it's important to note that learning LAW requires on-the-job training. While essential functions are easy to grasp, mastering its advanced features takes time and practice.
What's my experience with pricing, setup cost, and licensing?
LAW PreDiscovery licenses are pretty costly and are on a yearly subscription basis. Before committing to LAW, it's crucial to calculate and ensure that you'll see a return on investment.
What other advice do I have?
If you're a more prominent law firm or a litigation support vendor dealing with extensive document processing, LAW PreDiscovery could be a good fit. However, for smaller companies or law firms needing basic document review and processing, there are more affordable and pay-per-use cloud-based tools available. It's essential to consider your specific needs and budget before deciding to use LAW PreDiscovery.
Overall, I would rate LAW PreDiscovery an eight out of ten. It meets our processing requirements effectively and helps us meet our customers' deadlines.


