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Top 10 LiveVox Alternatives

Vendor: LiveVox
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    Top LiveVox Competitors

    Discover the top alternatives and competitors to LiveVox based on the interviews we conducted with its users. The top alternative solutions include NICE CXone, Amazon Connect, and Cisco Webex Contact Center. The alternatives are sorted based on how often peers compare the solutions. LiveVox surpasses its competitors by offering an intuitive, unified platform with advanced analytics, AI-driven tools, and robust multichannel capabilities ensuring seamless customer interactions and optimized contact center operations.

    LiveVox Alternatives Report

    Learn what solutions real users are comparing with LiveVox, and compare use cases, valuable features, and pricing.
    Get the alternatives report
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    NICE CXone
    4.1 out of 5
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    NICE CXone
    4.1 out of 5
    NICE CXone excels with comprehensive features like AI-driven analytics, ideal for complex environments. In comparison, LiveVox's strong CRM integration and automated workflows cater to businesses prioritizing rapid deployment and adaptability, making it suitable for organizations seeking streamlined processes at competitive pricing.
    NICE CXone offers competitive setup costs, while LiveVox provides a budget-friendly setup option.
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    Pricing
    NICE CXone offers competitive setup costs, while LiveVox provides a budget-friendly setup option.
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    Amazon Connect
    4.2 out of 5
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    Amazon Connect
    4.2 out of 5
    Amazon Connect enables organizations to create cloud-based contact centers for inbound and outbound call management. Integrating with tools like Salesforce, it offers IVR systems, AI-driven analytics, and omnichannel support. While it reduces hardware costs and offers scalability, its pricing and integration with CRMs present challenges for fluctuating call volumes and complex global operations.
    I rate the tool's pricing an eight out of ten.
    The licensing is a pay-as-you-go model.
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    Pricing
    I rate the tool's pricing an eight out of ten.
    The licensing is a pay-as-you-go model.
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    Cisco Webex Contact Center
    4.2 out of 5

    Cisco Webex Contact Center simplifies cloud-based expansion and server management, serving diverse industries like defense. Fast implementation and third-party integration, including WhatsApp, are strengths. Control Hub offers management visibility. While users appreciate omnichannel communication, enhancements in usability and more third-party integration are desired. Screen sharing and customization need improvement.

    Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
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    Pricing
    Price-wise, it is a cheap product, especially when compared to Microsoft Teams.

    Related categories

    Contact Center as a Service (CCaaS)
    Workforce Engagement Management
    IVR Systems