LiveVox Reviews

Name: LiveVox
Brand: LiveVox

What is LiveVox?

LiveVox is known for its comprehensive contact center capabilities, supporting both inbound and outbound communication. It simplifies call routing and effectively manages multi-channel interactions, integrating seamlessly with CRM systems and offering real-time analytics.

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Buyer's Guide

Contact Center as a Service (CCaaS)

January 2026

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Helped 881,082 peers since 2012

LiveVox mindshare

As of January 2026, the mindshare of LiveVox in the Contact Center as a Service (CCaaS) category stands at 1.3%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center as a Service (CCaaS) Market Share Distribution
Product	Market Share (%)
LiveVox	1.3%
Genesys Cloud CX	20.8%
Amazon Connect	18.4%
Other	59.5%

Contact Center as a Service (CCaaS)

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Learn more about LiveVox

Many users utilize LiveVox to enhance customer service through efficient agent management and monitoring. The platform's automated workflows and comprehensive reporting tools are essential for daily operations. LiveVox's efficient workforce management is enhanced by an intuitive dashboard that improves operational efficiency. It also provides strong customer support and compliance features, ensuring regulatory adherence and reliability.

What are the key features of LiveVox?

Robust Call Routing: Simplifies the process of managing inbound and outbound calls.
Real-Time Analytics: Offers immediate insights into contact center performance.
Seamless Integration: Easily integrates with CRM systems for a unified workflow.
Comprehensive Reporting Tools: Provides detailed reports that support business decisions.
Efficient Workforce Management: Streamlines agent management and improves efficiency.
Intuitive Dashboard: Enhances operational efficiency with a user-friendly interface.
Compliance Features: Ensures regulatory adherence and reliability.

What benefits or ROI should users look for?

Improved Customer Service: Enhanced by efficient agent management and monitoring tools.
Operational Efficiency: Achieved through automated workflows and intuitive dashboards.
Accurate Insights: Real-time analytics provide immediate performance insights.
Regulatory Compliance: Ensured by compliance features that support adherence to regulations.

LiveVox is implemented across different industries to streamline customer interactions and improve service quality. Financial institutions use it for secure client communication, while healthcare providers benefit from its robust call routing and compliance features. Retailers leverage the platform to manage high volumes of customer inquiries efficiently, enhancing customer experience and satisfaction.