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Sairam Prem Vangala - PeerSpot reviewer
Technical Support Operations Manager at a financial services firm with 10,001+ employees
Real User
Top 10
Very easy to configure and great at troubleshooting
Pros and Cons
  • "Easy to configure with great troubleshooting feature."
  • "Lacks an alert notification when there are IP or DNS issues."

What is our primary use case?

We are using this solution for configuration of Wi-Fi devices and management. We are customers of Meraki and I'm the technical support manager at our company. 

What is most valuable?

The troubleshooting is great and the solution is easy to configure. Resolving issues that are related to DNS or related to devices is simple with everything in the dashboard.

What needs improvement?

I'd like to see an alert notification for the mail box so that an administrator will know when to check it. We sometimes have IP or DNS issues. If a user doesn't come to the office for a couple of days, it can sometimes take 20 minutes for them to connect their laptop when they return.

For how long have I used the solution?

I've been using Dashboard for nearly four years. 

Buyer's Guide
Meraki Dashboard
September 2025
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What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Whenever we require any information or support, Cisco provides that. Their support is quite good. 

How was the initial setup?

The initial setup is very simple. We have two engineers who take care of maintenance and we have around 500 users. 

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive and their reasoning is that they offer a better solution. 

What other advice do I have?

I rate this solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Group Head - IT at a healthcare company with 1,001-5,000 employees
Real User
Top 20
User-friendly solution providing a simple network management process
Pros and Cons
  • "The user-friendly interface facilitated a quick and efficient setup process."
  • "They could improve the product by providing enhanced utilization reports and more detailed independent access reports."

What is our primary use case?

We use the product to monitor and configure network components within our environment. It includes managing Meraki access points and switches, adding new devices to the network, and providing access through a streamlined process.

What is most valuable?

The most valuable feature of the platform is its ease of configuration. Adding new devices to the network is straightforward, requiring just the MAC address to provide access.

What needs improvement?

They could improve the product by providing enhanced utilization reports and more detailed independent access reports.

For how long have I used the solution?

I have been using Meraki Dashboard for almost one and a half years.

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

The technical support services are satisfactory. 

Which solution did I use previously and why did I switch?

I used Aruba ClearPass in my previous organization. 

How was the initial setup?

The initial setup was straightforward and very fast. The user-friendly interface facilitated a quick and efficient setup process.

What about the implementation team?

We implemented the product with the help of our in-house team. 

What other advice do I have?

Meraki Dashboard is a robust and user-friendly solution that simplifies network management. Its cloud-based nature ensures easy access and scalability.

I rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Meraki Dashboard
September 2025
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1334250 - PeerSpot reviewer
Delivery Manager Network Services at a retailer with 10,001+ employees
Real User
A good network management tool that allows for full infrastructure visibility, but can be complex to configure and manage without specific knowledge
Pros and Cons
  • "We like the visibility this solution gives us of the infrastructure."
  • "This solution can be quite complicated to configure and manage, unless you have a technical person with specific knowledge working on it."

What is our primary use case?

We use this solution as management software for the Meraki hardware appliances. This allows us to manage the network infrastructure over the platform.

What is most valuable?

We like the visibility this solution gives us of the infrastructure.

What needs improvement?

This solution can be quite complicated to configure and manage, unless you have a technical person with specific knowledge working on it.

For how long have I used the solution?

We have been working with this solution for around eight years.

What do I think about the stability of the solution?

We have found this to be a stable solution.

What do I think about the scalability of the solution?

As this solution is cloud-based it is easily scalable.

What other advice do I have?

We would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alihasan Sajid - PeerSpot reviewer
Inside Solution Architect at a tech services company with 1-10 employees
MSP
Cloud-based with great features but is too heavy
Pros and Cons
  • "The solution scales well."
  • "It would be nicer if the dashboard was lighter."

What is our primary use case?

We primarily use the solution as a dashboard. We use it for configuring switches, routers, access points, or whatever we have in the network.

What is most valuable?

We like that it is cloud-based.

It offers a lot of great features. 

The solution scales well.

What needs improvement?

Sometimes the system crashes. We need them to offer better stability. When this happens, we cannot access some of the switches in the network. We can only reach them after multiple attempts. 

It would be nicer if the dashboard was lighter. They need to reduce the CPU usage. 

We'd like it if the dashboard showed everything on the network, even things from other vendors, like HP or Dell.

For how long have I used the solution?

I've been using the solution for six months or less. 

What do I think about the stability of the solution?

The stability could be better. It does crash sometimes. I'd rate the stability seven out of ten overall. 

What do I think about the scalability of the solution?

The scalability is quite good. I'd rate it nine out of ten.

The solution can be used in both SMBs and enterprises. 

How are customer service and support?

I have not used technical support yet. I haven't had to contact them. 

How was the initial setup?

The initial setup is not complex. it is pretty straightforward. The steps are simple to follow, and the devices are configured very easily. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. I'd rate it seven out of ten It could be cheaper. 

Which other solutions did I evaluate?

I have not had the chance to compare the solution to other products. 

What other advice do I have?

I'm a Cisco partner. I offer Cisco products to customers. We are IT solutions providers. 

I'd recommend the solution to other users. Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Arquitecto de Soluciones at Fusionet Corporation
Real User
User-friendly, rich in features, and helpful technical support
Pros and Cons
  • "The ability to view the entire project stack, including the camera, features, and routers, which I believe are the most important or relevant components."
  • "I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date."

What is our primary use case?

My professional role is to perform demonstrations and similar tasks in order to demonstrate the to our consumers the product.

We use Meraki Dashboard to monitor some features or configurations and similar things.

What is most valuable?

The most valuable features of this solution are the map, the port's activities, the statistics, as well as the logs and reports. 

The ability to view the entire project stack, including the camera, features, and routers, which I believe are the most important or relevant components.

What needs improvement?

Just my password, but that's because I forget it from time to time, but the recovery process is far too simple.

I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date.

For how long have I used the solution?

I have been working with Meraki Dashboard for approximately three years.

I am a current user and use this solution once a week.

What do I think about the scalability of the solution?

We have 50 users in our organization.

How are customer service and support?

Technical support is good. I would rate the technical support a four out of five.

How was the initial setup?

I believe the initial setup is easy. It is not complex.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

It's a standard licensing fee.

What other advice do I have?

It's a straightforward solution. Not at all complex.

I would rate Meraki Dashboard an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Assocciate at UNDP
Real User
Easy and useful setup manager, reliable, with simplicity all around
Pros and Cons
  • "The most valuable feature is knowing the wireless and switch are healthy."
  • "I would like to see an alert event feature to monitor what users are downloading and how to block some applications."

What is our primary use case?

The primary use case is for monitoring switches and Azure networks, but the dashboard is very new from my perspective.

What is most valuable?

The most valuable feature is knowing the wireless and switch are healthy. There is the monitoring feature and we can see someone using most of the bandwidth.

What needs improvement?

Monitoring overload is an area that can be improved. I would like to see an alert event feature that monitors what users are downloading and how to block some applications.

For how long have I used the solution?

I have been using Meraki Dashboard for the past year.

What do I think about the stability of the solution?

Meraki Dashboard is very stable.

What do I think about the scalability of the solution?

Meraki Dashboard is scalable.

How was the initial setup?

The initial setup is very useful and easy.  It is very simple like the manager.

What other advice do I have?

I would rate Meraki Dashboard an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1911528 - PeerSpot reviewer
Project Manager at a consultancy with 201-500 employees
Consultant
Good features and reliable but expensive
Pros and Cons
  • "It's a scalable solution."
  • "Some features could be added."

What is our primary use case?

I'm doing everything with this solution. I'm renting some access and using it for my enterprise. I'm doing the insights. I'm doing the API integration with the NordLayer. I can work from home with it as well. 

What is most valuable?

For the most part, it's perfect. The features are all great.

The initial setup is very good.

It's a scalable solution.

The solution is stable. 

What needs improvement?

It is a little bit expensive. 

Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great.

Some features could be added. 

For how long have I used the solution?

I've used the solution for around two years.

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs. Its performance is good. 

What do I think about the scalability of the solution?

I've found the solution to be scalable. 

The number of users vary. 

For my company, I'm providing consultancy. That's around ten people. However, for other companies where we provide the consultant, there's sometimes 2,000, or 5,000 people. I cannot distinguish between my business as a small enterprise doing that consultancy or in general our clients. It's hard to give exact user numbers.

How are customer service and support?

I didn't face any real problems that would require support. Maybe some other people might if they are doing things on their own side.

Sometimes, with the old way of Meraki VPN connection, it did not work on Windows. However, I asked somebody to follow up with customer support or with technical support and we worked out the issue.

Which solution did I use previously and why did I switch?

I'm using the Cisco Meraki right now for my own business. In my company, we are using FortiGate. 

How was the initial setup?

The setup is easy. It's not complex. It could be more friendly. When we connect on the API, maybe we can add some more features. Other than that, it was great.

I don't have a huge environment, to be honest. If I have a big environment, I would automate that. I'm doing everything manually in a small environment, and it's straightforward and fast.

The amount of people you need to maintain the solution depends on the third party. Our monitoring or support will be two or three people. However, usually, maintenance is handled by a third party. We don't consider how many people; we do the fees, and they will do their job.

What about the implementation team?

I handle the initial setup in-house. I did not need the assistance of other outside individuals such as consultants or integrators. 

Of course, the last time I deployed around 1200 sites and I used a third party.

What was our ROI?

While we haven't seen any ROI just yet, we expect to see an ROI in three to four years. 

What's my experience with pricing, setup cost, and licensing?

It is a pretty expensive solution. I'd rate it four out of five in terms of how expensive it is, with five being the most expensive. 

There is just the licensing fee and the integration. If I do it with the Cisco Umbrella, since I'm forced to use the Umbrella to get the full features, I'm limited with the Umbrella. That said, I don't want, as an example, a SaaS solution. If I do it with NordVPN or any other SaaS solution, I have to pay there, and I do a VPN connection which is not the right solution for me in 2022. 

What other advice do I have?

We're a customer and an end-user.

We are using the latest version of the solution. However, I don't know the exact version number. 

I'd advise users that the solution can be expensive, and they need to brace for that.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RogerRodriguez - PeerSpot reviewer
Head of Corporate Information Technologies at Aleatica
Real User
Easy to implement and configure with good cloud security
Pros and Cons
  • "The product can scale if you need it to."
  • "I’d like the product to allow for other solutions to be integrated with the dashboard as well."

What is our primary use case?

We primarily use the solution for WiFi. It’s the only thing we use. We have eight Meraki’s for WiFi and use this as a dashboard. We have the devices in the dashboard when we link up to the WiFi.

Principally it is for delivering the internet and for the sites to be standard in the company. We have a firewall, servers, storage, and backup all in the cloud.

What is most valuable?

I like the configuration capabilities.

The implementation process is good.

The cloud security is excellent.

It’s very stable and reliable.

The scalability is good.

What needs improvement?

I can’t recall needing anything specific to be improved. Maybe in six months, we might have a different opinion.

I’d like the product to allow for other solutions to be integrated with the dashboard as well.

For how long have I used the solution?

I’ve been using the solution since 2015.

What do I think about the stability of the solution?

The solution has been quite stable. We haven’t had issues with bugs or glitches. It doesn’t crash or freeze. It’s reliable and the performance has been good.

What do I think about the scalability of the solution?

The product can scale if you need it to. It’s not a problem at all.

We have approximately 80 employees using the solution right now.

How are customer service and support?

We have local technical support. We haven’t had an issue with them.

How was the initial setup?

It’s neither easy nor difficult to set up. It’s got a moderate level of difficulty when it comes to implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It’s reasonable. We don’t have an issue with the costs. I’m not sure of the exact cost, however, it’s my understanding the Meraki WiFi is around $800. That’s for a three-year license. It’s about $150 a year.

What other advice do I have?

We are a Cisco customer and work with local Cisco partners.

I have friends in other companies and I do recommend this solution to them. Cisco Meraki is the best solution. Other partners from banks, for example, also recommend this solution. I am very happy with this product.

I’d rate the solution ten out of ten. It’s the best.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Meraki Dashboard Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Buyer's Guide
Download our free Meraki Dashboard Report and get advice and tips from experienced pros sharing their opinions.