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Rushad  Anklesaria - PeerSpot reviewer
Azure Consultant at a tech services company with 11-50 employees
Consultant
Top 5
Feb 6, 2024
Protects external websites
Pros and Cons
  • "The product's initial setup phase was easy."
  • "The tool is a pain to deal with when it comes to the area of configuration."

What is our primary use case?

I use the solution in my company to protect an external website.

What is most valuable?

The product's WAF was useful to protect against the OWASP attacks.

What needs improvement?

The tool is a pain to deal with when it comes to the area of configuration. Basically, users get a lot of false positives with the product. The aforementioned area can be considered for improvement in the product.

I think the reporting elements could be a bit better in terms of having built-in reports, considering how everything has to be a cluster query when you write it, making it an area where users customize the tool. The reporting elements are an area with shortcomings in the tool that could be better as it would be useful to deal with false positives.

For how long have I used the solution?

I have been using Microsoft Azure Application Gateway for five months. I use the solution internally for my company. My company has a gold partnership with Microsoft.

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Microsoft Azure Application Gateway
January 2026
Learn what your peers think about Microsoft Azure Application Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is an easily scalable solution.

The tool is not meant for users since it is designed for public access; considering that, I would say that the solution provides protection to our company website, which has thousands of visitors.

How are customer service and support?

The solution's technical support is okay and not that good, considering that my company still has some existing tickets open with the support team, which are related to some login stuff. The problem with Microsoft is they outsource their support to vendors in other parts of the world, so it is like a lucky draw system, meaning you are lucky if you get someone good.

How was the initial setup?

The product's initial setup phase was easy.

The solution can be deployed in a day.

What about the implementation team?

I deployed the solution by myself in my company.

What was our ROI?

The product's ROI is okay, in my opinion.

What's my experience with pricing, setup cost, and licensing?

The price of the product is okay. There is a need to pay a fixed price per month to use the product. There are no additional payments to be made to Microsoft apart from the charges paid towards the monthly licensing costs attached to the solution.

Which other solutions did I evaluate?

My company had looked at the options offered by Cloudflare, but we decided to stick to the stack of services offered within Azure.

For most of our company's in-house resources, we are dependent on the cloud services offered by Microsoft, so it was easy to adopt Microsoft Azure Application Gateway in our organization.

What other advice do I have?

To utilize Microsoft Azure Application Gateway for managing web traffic load balancing in our company, we use products within the Azure landscape like Azure Load Balancer or Azure NAT Gateway.

In our company, we don't have multiple instances of the application to utilize Microsoft Azure Application Gateway for application-level routing and URL-based content distribution. There is pretty much just one instance to deal with in our company, which makes the use of the tool quite straightforward.

The tool's WAF provides a fairly adequate level of protection against common vulnerabilities.

The solution doesn't require any maintenance once it is deployed.

Integrating Azure Application Gateway with other Azure services in our company's existing infrastructure is a fairly seamless process.

I haven't had any issues with the scalability and performance of the product.

I would ask those who plan to use the solution in the future to plan the deployment so they have more time to analyze their data when using the WAF, and you need at least six months of history to see the traffic patterns and to get an alert on false positives.

I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SayedAbdelrhman - PeerSpot reviewer
Cloud Solution Architect at a computer software company with 501-1,000 employees
Reseller
Top 10
Dec 20, 2023
Allows you to route traffic to different backend services based on the specific URLs requested from the load balancer
Pros and Cons
  • "Using policies to link and manage these URL-based routing configurations is also valuable."
  • "The product could be easier to use and implement."

What is our primary use case?

We use the product as an application firewall for Layer 7 security instead of directly exposing applications on any computing platform to the internet. It has enhanced security compliance for our environment.

What is most valuable?

The product's most important feature is WAF. Using policies to link and manage these URL-based routing configurations is also valuable. It allows you to route traffic to different backend services based on the specific URLs requested from the load balancer.

What needs improvement?

The product could be easier to use and implement.

For how long have I used the solution?

We have been using Microsoft Azure Application Gateway for a year and a half.

What do I think about the stability of the solution?

I rate the software's stability a seven out of ten.

What do I think about the scalability of the solution?

The product works well in terms of scalability. It is suitable for small and medium businesses. However, it costs extra to increase the number of instances. I rate the scalability as eight or nine.

How are customer service and support?

I encounter technical issues related to tunning. I resolve them myself with helpful documentation.

How was the initial setup?

The complexity of the initial setup process and the deployment time depend on different scenarios. I rate the process a six for complex projects and seven for straightforward projects. It includes configuring rules using infrastructure records. It takes approximately two days to two weeks to complete. It requires a lot of time in case of extensive debugging and fine-tuning.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. I rate the pricing a seven out of ten.

What other advice do I have?

The product is good to use, integrating with a DDoS attack prevention tool. It would be good to compare it with CentOs as it is easy to use with an efficient setup combining CDN rules and DDoS protection.

I rate Microsoft Azure Application Gateway a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure Application Gateway
January 2026
Learn what your peers think about Microsoft Azure Application Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Charles Salameh - PeerSpot reviewer
Senior Cloud Engineer at a comms service provider with 501-1,000 employees
Real User
Jun 29, 2023
A cloud-based web load balancer that needs improvement with technical support, scalability and initial setup
Pros and Cons
    • "The solution has many limitations. You cannot upgrade the VPN to the application gateway. So I started with version one, which has limited capabilities, and they provided version two. And unfortunately, I cannot upgrade from v one to v two like other services. So I have to decommission the version one and create a new one with version two. Also the version one was complex with the certificates uploading the SQL certificates."

    What is our primary use case?

    The solution is used to terminate the SSL configuration to do SL Inspection for securing your website, as we cannot provide the website directly to the Internet. To prevent it from attacks and to maintain authentication.


    What needs improvement?

    The solution has many limitations. You cannot upgrade the VPN to the application gateway. So I started with version one, which has limited capabilities, and they provided version two. And unfortunately, I cannot upgrade from v one to v two like other services. So I have to decommission the version one and create a new one with version two. Also the version one was complex with the certificates uploading the SQL certificates.


    For how long have I used the solution?

    I have been using Microsoft Azure Application Gateway for four years.


    What do I think about the stability of the solution?

    It is a stable solution.


    What do I think about the scalability of the solution?

    It is not a scalable solution. It's scalable because as I told you, if you are using version one, you cannot upgrade which means it's not scalable and not reliable. Because maybe later next year, they will provide you with version three and you cannot upgrade. So you are in a hassle every year to recreate it.


    How are customer service and support?

    The technical support team is not good.So they have to put the proper people in Azure to support other people. They should not put first client support, they have they read by the group and do support severity one and severity two cases. So it is an ongoing group with them. That's why I don't rely on Azure support. I do rely on my expertise and my findings.


    How was the initial setup?

    The initial setup is complex. The deployment needs expertise so one needs to be familiar and read properly and do the testing.


    What's my experience with pricing, setup cost, and licensing?

    It is an expensive solution. We have an enterprise agreement, it is monthly.


    What other advice do I have?

    I don't have a lot of visibility on the traffic and I do not like it. So everything that I am locked with, I cannot see the root logs and I don't recommend it. So if it comes to me to decide which solution I would like, I won't go on the cloud unless I have full visibility on my resources. So because while troubleshooting, you will be in a non handling loop with the support and the support of the cloud. They are not able to provide you with the solution. They have to escalate and debug it. So you will be losing days and days troubleshooting. So once you have your appliance, you will have access to the root level, and you can collect the logs, read the logs, send it to the vendor and work with it.

    I rate the solution a three out of ten.



    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Gabriel Oyeyemi - PeerSpot reviewer
    DevOps Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    May 5, 2023
    Adds an extra layer of security to our backend but expensive solution
    Pros and Cons
    • "We find it valuable because it is compatible with our existing Azure solution."
    • "There is room for improvement in the pricing model."

    What is our primary use case?

    We are using it to add an extra layer of security to our backend, protecting against denial-of-service attacks and other security threats.

    What is most valuable?

    We find it valuable because it is compatible with our existing Azure solution.

    What needs improvement?

    There is room for improvement in the pricing model. 

    For how long have I used the solution?

    We just recently implemented it and are still exploring its features.

    What do I think about the stability of the solution?

    It is stable so far to our needs.

    What do I think about the scalability of the solution?

    It is scalable so far to our needs.

    How was the initial setup?

    The setup process is easy to follow by just following the official documentation. We were able to set it up within a few hours.

    What's my experience with pricing, setup cost, and licensing?

    It is relatively expensive but still within our budget, especially compared to more expensive alternatives like Barracuda. There's no license. It's a cloud-based solution.

    As we are already fully on Azure, it leverages other functionalities and remains cost-effective.

    What other advice do I have?

    Overall, I would rate the solution a six out of ten. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    HoangDang - PeerSpot reviewer
    Presales Manager at a tech services company with 5,001-10,000 employees
    Real User
    Apr 10, 2023
    Easy to use, helpful automatic scaling, and reliable
    Pros and Cons
    • "The most valuable feature of Microsoft Azure Application Gateway is its ease of use."
    • "Microsoft Azure Application Gateway could improve by allowing features to use more third-party tools."

    What is our primary use case?

    We are using Microsoft Azure Application Gateway for load balancing and for an additional layer of security.

    What is most valuable?

    The most valuable feature of Microsoft Azure Application Gateway is its ease of use.

    What needs improvement?

    Microsoft Azure Application Gateway could improve by allowing features to use more third-party tools.

    For how long have I used the solution?

    I have been using Microsoft Azure Application Gateway for approximately six months.

    What do I think about the stability of the solution?

    I rate the stability of Microsoft Azure Application Gateway a nine out of ten.

    What do I think about the scalability of the solution?

    The scalability of Microsoft Azure Application Gateway is great and can be done automatically.

    We are doing approximately 10,000 requests per second.

    How are customer service and support?

    The wait time for a response from the support can be too long. Additionally, we have called repeatedly and we did not have a good experience.

    I rate the support from Microsoft Azure Application Gateway a seven out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I used Imprivata OneSign and F5 prior to switching to Microsoft Azure Application Gateway because of the better cloud performance.

    What's my experience with pricing, setup cost, and licensing?

    I rate the price of Microsoft Azure Application Gateway an eight out of ten.

    What other advice do I have?

    The initial setup of Microsoft Azure Application Gateway is simple when you follow the instructions.

    I rate Microsoft Azure Application Gateway an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Abdelrahman Anwar - PeerSpot reviewer
    Cloud Solutions Administrator at a computer software company with 1,001-5,000 employees
    Real User
    Dec 17, 2022
    The self-maintaining platform is very stable and easy to use
    Pros and Cons
    • "The solution provides great automation and it is easy to upgrade service."
    • "It could be easier to change servicing."

    What is our primary use case?

    Our company uses the solution as a gateway for our customers' application services. We currently have seven users and six customers. 

    How has it helped my organization?

    The solution has been very helpful. 

    What is most valuable?

    The cloud platform is really easy to use and doesn't require any maintenance. 

    The solution provides great automation and it is easy to upgrade service. 

    What needs improvement?

    It could be easier to change servicing. 

    For how long have I used the solution?

    I have been using the solution for three years. 

    What do I think about the stability of the solution?

    The solution is very stable. 

    What do I think about the scalability of the solution?

    The solution is scalable. 

    How are customer service and support?

    Technical support is responsive and able to solve problems.

    I rate support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used F5.

    How was the initial setup?

    The setup is very easy and with a few clicks you can deploy. The entire process takes ten minutes. 

    What about the implementation team?

    We implemented the solution in-house.

    There is no ongoing maintenance because the cloud platform is self-maintaining. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is reasonably priced compared to other solutions. 

    Which other solutions did I evaluate?

    We use the solution and Front Door. 

    What other advice do I have?

    The solution is suitable for any sized organization. 

    I rate the solution an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Solution Architecture at a computer software company with 201-500 employees
    Real User
    Top 10
    May 30, 2024
    It's really useful, and I have used it for API applications as well as web applications
    Pros and Cons
    • "The solution's integration is very good."
    • "Microsoft needs to work on their documentation."

    What is our primary use case?

    It's really useful, and I have used it for API applications as well as web applications. Apart from that, you can write your custom rules. 

    I have widely used it for applications. It's good if you have a single application, as well as a number of applications. You can have one application and configure everything in one application gateway. 

    Microsoft can work on it as the pooling size as the max pool size is two hundred. Sometimes, when there's heavy traffic, it gives a bad gateway error. 

    What is most valuable?

    If you are using a third party application and have network constraints, you can use the API in your network and then create a proxy out of it. It is URL-based. 

    The solution's integration is very good.

    The troubleshooting feature is also good, as it gives you a fair amount of permission.

    What needs improvement?

    Microsoft needs to work on their documentation.

    The scalability needs improvement.

    For how long have I used the solution?

    I have been using Microsoft Azure Application Gateway for almost four years. 

    What do I think about the stability of the solution?

    It is a highly stable solution. I rate the stability a nine out of ten.

    What do I think about the scalability of the solution?

    The solution can be made more scalable. 

    How are customer service and support?

    The technical support team is quick in their responses.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is complex at the beginner level due to lack of documents. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is reasonably priced. 

    What other advice do I have?

    Overall, I rate the solution a nine out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Microsoft and Dev-ops Architect at a tech vendor with 10,001+ employees
    Real User
    Top 5
    Oct 17, 2023
    A cloud solution with standard authorization and simple routing

    What is our primary use case?

    Azure Application Gateway is used on an AKS cluster. We don't want to expose the control plane to the public IP. We created a control plane with a private IP and then put an Application Gateway in front of it. Users can access the AKS cluster through the Application Gateway. The Application Gateway filters traffic to the AKS cluster.

    What is most valuable?

    If you don't want to use public IPs and expose your enterprise externally to the public world, and you want strict authorization, you should use Azure Application Gateway.

    What needs improvement?

    The login mechanism could be improved.

    For how long have I used the solution?

    I have been using Microsoft Azure Application Gateway for a few months.

    What do I think about the stability of the solution?

    I rate the solution’s stability a seven out of ten.

    What do I think about the scalability of the solution?

    The solution is scalable.

    Microsoft Azure Application Gateway is an internal application that allows people to access it. We have 100s of different users working on it who can access it with their logins. We do not need to set up any database mechanism to add users.

    How are customer service and support?

    Microsoft Support is good.

    How was the initial setup?

    The initial setup of Azure Application Gateway is straightforward, provided you have a good understanding of networking concepts and have everything ready.

    For deployment, the gateway is already available. It offers maximum protection and everything else.

    What other advice do I have?

    If you want to build an application with standard authorization and a simple route within the organization instead of multiple routes, then Azure Application Gateway is a good option.

    Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Azure Application Gateway Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Microsoft Azure Application Gateway Report and get advice and tips from experienced pros sharing their opinions.