The product is an underlying part of our front-door solution.
CTO at a financial services firm with 11-50 employees
Easy to learn, acts as an extra layer of security, and provides good load-balancing features
Pros and Cons
- "The load balancing features are valuable."
- "We faced some downtime while validating CNAME."
What is our primary use case?
What is most valuable?
We are satisfied with the solution. The load balancing features are valuable. We faced some issues before. The product acts as an extra layer to prevent attacks. We haven't had the problem since.
What needs improvement?
We had to switch the tool once. We faced some downtime while validating CNAME. We could not validate it before the switch. It was annoying, but it was not that big of a problem.
For how long have I used the solution?
I have been using the solution for five years.
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How was the initial setup?
We did the configuration and management through Terraform. It is an infrastructure as code tool. It made the deployment a little bit easier. I also tried doing it manually. It was quite a lot of work to have the right settings and get it going, especially if you're learning the tool. Once you know it, you will figure out what to do. We just have to study the solution.
The learning curve was not that steep. The vendor did a pretty good job. I remember using documentation to learn it. It was okay. Sometimes, we have to figure things out. Sometimes, the videos are outdated. I know how hard it is to keep it up to date with a continuously improving product.
What other advice do I have?
We are using the basic version. The product satisfies our needs. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Azure Consultant at a tech services company with 11-50 employees
Has a a smooth integration and facilitate easy management and monitoring, but they should add additional features
Pros and Cons
- "In my experience, Microsoft products have a smooth integration and facilitate easy management and monitoring. Using Azure Application Gateway allows us to efficiently handle the system loads."
- "I believe that there is room for improvement in terms of additional functionality. It is an advantage to have features readily available for configuration without needing customer-defined rules."
What is our primary use case?
We are regular users of Azure Application Gateway. It is a very cost efficient option for customers and it has its own advantages. However, when there are urgent concerns regarding security I recommend utilising the web application firewall for its enhanced features and configuration options since Azure lacks functionalities and has its own limitations when handling suspicious requests.
What is most valuable?
Usually, there is a recommendation from Microsoft about integrating Azure Application Gateway with other services like Monitor and Sentinel, so that there is seamless log forwarding and rule management. However, other options involve much more extensive configuration and scripting. In my experience, Microsoft products have a smooth integration and facilitate easy management and monitoring. Using Azure Application Gateway allows us to efficiently handle the system loads.
What needs improvement?
There is a recent feature called Application Policies which has been available. This policy allows us to enable or disable specific security signatures or features related to backend operations. According to the manual provided by Microsoft, this feature is very flexible in managing security and strategies for maintenance. However, in our experience, we have found that modifying these policies has a tremendous impact on the functionality of the application gateway. While it is necessary to adjust the settings, it should be a process of caution since these rules could potentially expose applications to security risks.
Multiple options exist to configure the number of instances and scale responses based on load increases. However, I believe that there is room for improvement in terms of additional functionality. It is an advantage to have features readily available for configuration without needing customer-defined rules. This feature is already available in products like Barracuda and would be great if they are included in the future versions of Application Gateway.
For how long have I used the solution?
I have been working with Microsoft Azure Application Gateway for the past two years.
What do I think about the stability of the solution?
I would rate the stability a six out of ten because there are some malicious requests.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten.
How are customer service and support?
Sometimes, technical support may require escalation to higher-level experts, particularly when dealing with complex issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the initial setup a seven out of ten, since it is simple and does not take a lot of time.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a seven out of ten.
What other advice do I have?
I would rate the integration with other applications a nine out of ten. Overall, I would rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: January 2026
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Buyer's Guide
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