I use Synapse Analytics to process data for transformation, create external tables, restrict user access, and for reporting.
Director at Capgemini
Good with large files but issues with performance
Pros and Cons
- "Synapse Analytics' best feature is its ability to process large files."
- "Synapse Analytics' performance slows down if you don't get your distribution right because it gets queued and goes into a single node."
What is our primary use case?
What is most valuable?
Synapse Analytics' best feature is its ability to process large files.
What needs improvement?
Synapse Analytics' performance slows down if you don't get your distribution right because it gets queued and goes into a single node. In addition, the integration with other solutions like Power BI and Azure SQL Database is very slow and leaves a lot to be desired. In the next release, I would like to see a feature to offload Synapse files directly into Gen2.
For how long have I used the solution?
I've been working with Synapse Analytics for about a year.
Buyer's Guide
Microsoft Azure Synapse Analytics
September 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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What do I think about the stability of the solution?
Synapse Analytics is fairly stable.
What do I think about the scalability of the solution?
I haven't seen any issues with scalability.
How are customer service and support?
Microsoft's technical support fails to give us solutions and leaves us to figure out the issue for ourselves.
How was the initial setup?
The initial setup was straightforward.
Which other solutions did I evaluate?
I also evaluated Redshift from Amazon, which is much more stable than Synapse Analytics but takes a lot of effort to convert into ORC and load.
What other advice do I have?
I'd give Synapse Analytics a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Data Engineer at a manufacturing company with 10,001+ employees
Simple to integrate, straightforward to set up and reliable
Pros and Cons
- "The solution can scale."
- "I like the simplicity of the integration of the data and the variety of the language you can use to integrate that."
- "There are some limitations. The filing can be improved."
What is our primary use case?
We use the solution for integration to enable the data to reuse it in the power gap.
What is most valuable?
I like the simplicity of the integration of the data and the variety of the language you can use to integrate that.
It offers a straightforward setup.
The solution can scale.
Its stability is good.
What needs improvement?
There are some limitations. The filing can be improved. Some improvement in the filing is necessary. It needs some kind of growth in the filing development in order to reuse some activities.
For how long have I used the solution?
I'm pretty new in the company. I started in January. However, they have been using this tool for two years.
What do I think about the stability of the solution?
The stability is great. There aren’t bugs or glitches and it doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 20 people using the solution in our company.
How are customer service and support?
I haven't had any contact with technical yet, so I cannot evaluate their level of service.
How was the initial setup?
The solution is easy to set up initially.
What's my experience with pricing, setup cost, and licensing?
I’m not sure how much the solution costs.
What other advice do I have?
We buy direct from Microsoft. Our company may be partners with them.
As Microsoft Azure Cloud, it only has one version. I don't know if there is a version number.
I would advise users to start loading the data beforehand and understand very well how the tool works and how it's useful. That way, you can evaluate the best solution. Sometimes you need to start to load data and review all the alternatives in the solution.
I’d rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure Synapse Analytics
September 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.
Senior Software Engineer at a computer software company with 501-1,000 employees
Straightforward solution with great notebooks and monitoring
Pros and Cons
- "Synapse Analytics' best features are notebooks, pipelines, and monitoring."
- "We are getting a good ROI from Synapse Analytics."
- "Synapse Analytics is generally stable, but its performance can be slow when performing very large datasets."
What is our primary use case?
I mainly use Synapse Analytics to gather data, do aggregations, and generate reports.
What is most valuable?
Synapse Analytics' best features are notebooks, pipelines, and monitoring.
What needs improvement?
An improvement to Azure Synapse would be more templates for specific domains.
For how long have I used the solution?
I've been using Synapse Analytics for four months.
What do I think about the stability of the solution?
Synapse Analytics is generally stable, but its performance can be slow when performing very large datasets.
What do I think about the scalability of the solution?
Synapse Analytics is definitely scalable.
How are customer service and support?
Microsoft's technical support is fast and responsive.
Which solution did I use previously and why did I switch?
Previously, we used Databricks.
How was the initial setup?
The initial setup was straightforward, and I would rate the experience as 4.5 out of 5.
What was our ROI?
We're getting a good ROI from Synapse Analytics.
What's my experience with pricing, setup cost, and licensing?
I understand that Synapse Analytics' pricing is lower than Informatica's.
Which other solutions did I evaluate?
I also evaluated Informatica Cloud Integrations but felt that Synapse was more straightforward.
What other advice do I have?
I would give Synapse Analytics a rating of nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior manager at Accenture
Reliable, expandable, and easy to set up
Pros and Cons
- "It's scalable; you can scale up and scale down."
- "The solution is like a marketplace in that it's easy to consume; it's scalable, you can scale up and scale down, and the standard things that you see from any cloud perspective make it very attractive."
- "We'd, of course, always like to pay less for the service if we can."
What is our primary use case?
The use case depends on different things. For example, for banking, it would be risk management, fraud, and anti-money laundering. For retail, it would be an omnichannel customer experience. For sales, it could be upsell, cross-sell, retention. It's different for every industry.
What is most valuable?
The solution is like a marketplace in that it's easy to consume.
It's scalable; you can scale up and scale down.
The standard things that you see from any cloud perspective make it very attractive.
It is easy to set up.
What needs improvement?
We'd, of course, always like to pay less for the service if we can.
For how long have I used the solution?
I've been using the solution for a few years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
I work for Accenture, so there are hundreds and thousands of customers on Microsoft.
The solution scales very well. You can scale up or down as required. It's very easy.
How are customer service and support?
I don't really interact with technical support, so I can't really comment on their level of service.
How was the initial setup?
I don't think it's very complex to implement. We have our own expertise. We have our own IPs to set it up and therefore it's not really complex. It takes a week to ten days to have everything up and running.
Typically, a pool of six or seven people should be good enough in terms of handling deployment and maintenance. Usually, it's comprised of a mix of managers, admins, engineers, and/or developers.
What was our ROI?
Maybe it takes over a period of two or three years to see an ROI of maybe 50% to 70%.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing aspect of the solution.
What other advice do I have?
I'd recommend this solution to other users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Consultant at Dynamic Elements AS
Captures a company's transactional data and provides great reporting
Pros and Cons
- "Can capture all the transactional data throughout a company."
- "For those working in the retail sector, this product can capture all the transactional data throughout a company's stores, process them, and put them into the Azure Synapses."
- "Non-structured data is unavailable with this product."
What is our primary use case?
I'm a senior consultant.
What is most valuable?
For those working in the retail sector, this product can capture all the transactional data throughout a company's stores, process them, and put them into the Azure Synapses. Once you have the data, you can clean and aggregate it. On top of that, it has a reporting tool so you can connect to those Data Warehouse Synapses and pull up your reports which can then be used to prepare the dashboards and enable more insight.
What needs improvement?
Non-structured data is unavailable with this product.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Azure Synapse is serverless architecture, so you can scale as and when required. It makes no difference if there are 100 users or 1,000 users. We have around 50,000 end users.
How are customer service and support?
The customer support is generally quite good. They follow up relatively quickly although it can sometimes take more time if it requires an SOP to follow up.
How was the initial setup?
The initial setup is straightforward. It's a matter of connecting to your visual studio or management studio.
What other advice do I have?
It's important to understand your business needs and choose an appropriate solution based on the industry you work in and what needs to be achieved. There are a lot of tools available on the market, it's important to get the right one.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Systems of the TCESP at a government with 501-1,000 employees
Simple analytics, good interface, and multiple database comparability
Pros and Cons
- "The most valuable features of Microsoft Azure Synapse Analytics are the user experience because it is easy to make analyses, load different databases, and different resources. Our end users can do the analysis by themselves without IT supervising. This is a great aspect of the solution, it's better for our environment."
- "Microsoft Azure Synapse Analytics can improve by increasing the size of the files that we can load on the platform. We have some files that are too large to be loaded and it would be a benefit to us if the limit was increased. Additionally, the way we use the tool for generating reports can be made better. They should add some drag-and-drop rules without the need of programming these rules using some programming language. It would be helpful if we did not need someone that was technically advanced to be able to do it with, such as someone with no IT background. Having a reporting tool without code would be great."
- "Microsoft Azure Synapse Analytics can improve by increasing the size of the files that we can load on the platform."
What is our primary use case?
We are using Microsoft Azure Synapse Analytics to find some evidence or outlier in our analysis about the application of the public health service and public money in the sector in Brazil. We are a public institution that is responsible for auditing other public institutions. We use these kinds of tools to find some evidence and outliers to audit with a little bit more documents or evidence.
What is most valuable?
The most valuable features of Microsoft Azure Synapse Analytics are the user experience because it is easy to make analyses, load different databases, and different resources. Our end users can do the analysis by themselves without IT supervising. This is a great aspect of the solution, it's better for our environment.
The interface of the solution is good.
What needs improvement?
Microsoft Azure Synapse Analytics can improve by increasing the size of the files that we can load on the platform. We have some files that are too large to be loaded and it would be a benefit to us if the limit was increased. Additionally, the way we use the tool for generating reports can be made better. They should add some drag-and-drop rules without the need of programming these rules using some programming language. It would be helpful if we did not need someone that was technically advanced to be able to do it with, such as someone with no IT background. Having a reporting tool without code would be great.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately six years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BI Development & Validation Manager at JT International SA
Good technical database with many functionalities but we would like to see stronger performance and faster support response times
Pros and Cons
- "This is a stable solution with many functionalities."
- "The only issue that we have run into with the solutions performance is with regards to concurrency."
What is our primary use case?
We use this solution as a data warehouse. Power BI allows us to visualize the data while analyzing data from the data lake through Serverless. We have not used too much of the pipelines within the Data Factory because we have an isolated Data Factory for that.
What is most valuable?
This is a stable solution with many functionalities.
What needs improvement?
The only issue that we have run into with the solution's performance is with regard to concurrency.
We would also like to see faster response times from support.
For how long have I used the solution?
I have used this solution for three years.
What do I think about the stability of the solution?
The stability of this solution is good.
What do I think about the scalability of the solution?
The solution is scalable. We currently have fifty to sixty people working within it and, now that we are using Serverless more often, we are planning to have more people working with it.
How are customer service and support?
Support is good but they could be a bit faster replying to our tickets.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We had one admin complete the initial setup in ten to twenty minutes.
What's my experience with pricing, setup cost, and licensing?
Price varies by use-case. You pay for the database itself in addition to any consumed data within Serverless plus other fees if you use the Data Factory that is inside.
What other advice do I have?
I would recommend others to use this product but urge them to understand that it is more of a technical database used to prepare data as opposed to serving it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Consulting, Technology Services at a financial services firm with 1,001-5,000 employees
Easy to scale out and scale down services and relatively straightforward to install, but needs Managed VNet and more compatibility with SQL Server
Pros and Cons
- "The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage."
- "The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse. There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process. When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration."
- "The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers."
What is our primary use case?
We mostly provide cloud data warehousing platforms for major banks in Canada. What we're trying to do is to create a standard platform environment that is compliant with the regulatory requirements imposed by the government and financial overseeing institutions for the banks. We help them to onboard the lines of business to these platforms and migrate the existing workloads to the cloud platforms.
What is most valuable?
The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage.
What needs improvement?
The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse.
There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process.
When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
Generally, it is stable. We all heard about the Active Directory issue earlier this week, but it was not related to Synapse. It was related to the Azure platform.
What do I think about the scalability of the solution?
Its scalability is good. The only thing is that when you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.
How are customer service and technical support?
We're working with banks, and they have great support because Microsoft has multiple representatives closely monitoring each account. Whenever there is an issue, they're being proactive. They're making a lot of money out of it. Most of the banks, on average, spend between 30 to 50 million a year on Azure. They're pretty large accounts, and Microsoft has dedicated people supporting everything related to Azure.
Which solution did I use previously and why did I switch?
We deliver platforms to different banks. Some of the banks go with Synapse, and some of the banks go with Snowflake. Overall, these are two major alternatives available right now.
There are multiple differences in terms of the support of different workloads. When one of the banks made a decision to go with Snowflake, the major reason for it was the support for the multi-cloud environment. The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers.
How was the initial setup?
It is relatively straightforward as long as you understand what you're doing.
What about the implementation team?
You don't really need to maintain it. That's the entire point of the cloud. You pay for it to be maintained.
We do deal with monitoring and other similar things, but most of the activities are automated. Overall, it doesn't require a lot of labor around it. We're delivering the platform as infrastructure as a cloud, so everything is going through the pipeline.
What's my experience with pricing, setup cost, and licensing?
It goes by the usage, and there are some limits. Synapse goes by particular pricing, and it is expensive. Both Azure Synapse Analytics and Snowflake are pretty expensive. They don't have standard pricing. They deal with each customer differently.
What other advice do I have?
For working with Synapse, you need to have an understanding and knowledge of the product to take full advantage of it. Synapse has a lot of features in terms of scalability, such as resource management, distribution, and partitioning. There are a lot of things that you need to consider when you go for it. It is not a simple database that you put in there, and it is running itself.
I would rate Microsoft Azure Synapse Analytics a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
STI Data Leader at grupo gtd
Stable and user-friendly but technical support needs improvement
Pros and Cons
- "The useability, the user interface, is very user-friendly."
- "The stability of the solution is pretty good."
- "The initial setup is complex."
- "I don't have a direct relationship with the technical support when I have a problem. They aren't very good."
What is most valuable?
The stability of the solution is pretty good. It's one of the solution's most valuable aspects.
The useability, the user interface, is very user-friendly.
What needs improvement?
The solution needs to improve its integration capabilities. It needs better integration with SQL and other databases.
The initial setup is complex.
The product needs to implement more machine learning and artificial intelligence.
If they had more IoT and streaming capabilities, it would be helpful.
The product could use more analytics tools.
It would be helpful if we could use the product with less coding.
What do I think about the stability of the solution?
Normally, the solution is quite stable. The performance is pretty good. We don't regularly deal with issues. It doesn't crash or freeze, and I can't recall any bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale, however, it is expensive to do so. If a company wants to expand, it will have to pay. Therefore, they should be prepared for that.
Currently, we have about 200 people using the solution.
How are customer service and technical support?
I don't have a direct relationship with the technical support when I have a problem. They aren't very good. We aren't satisfied with the level of support we get.
How was the initial setup?
The initial setup is not too straightforward. It's rather complex. We had to get some outside assistance.
The deployment process took us about three months. It was a while.
What about the implementation team?
We hired a consultant to help us with the implementation of the solution.
What was our ROI?
I don't have exact KPIs on this, however, I need to improve the sizing in order to improve our ROI.
What's my experience with pricing, setup cost, and licensing?
The is a monthly licensing fee. I can't speak to how much we actually pay, however.
There is just one fee. You do not have any more costs over and above that.
Which other solutions did I evaluate?
While we didn't previously evaluate other options, in 2021, we need to explore the other solutions. I intend to look at the Amazon and Google Cloud platforms as other options.
What other advice do I have?
We are both partners and end-users of the product. We use it internally and we use it with some of our clients.
I would caution new users that there is one parameter they need to watch carefully. That is the size of the data warehouse. If you don't configure this parameter to be as small as possible, your costs will be quite high.
I would rate the solution at a seven out of ten. It's a stable platform, however, the price model is questionable in comparison to Amazon and Google and the contact with support is a problem for me.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Provides a lot of design options, is very interactive and flexible
Pros and Cons
- "Very interactive and provides flexibility."
- "I like the solution because it's very interactive and provides flexibility, and it also provides a lot of design choices."
- "Documentation could be improved."
- "It would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution."
What is our primary use case?
We're using this solution for general data integration. We are customers of Microsoft Azure Synapse Analytics and I'm a data specialist.
What is most valuable?
I like the solution because it's very interactive and provides flexibility. It's mostly a drag-and-drop procedure. It also provides a lot of design choices.
What needs improvement?
We've only recently starting testing this solution and it would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution.
For how long have I used the solution?
We've been testing this solution for a couple of months.
What do I think about the stability of the solution?
I haven't seen any issues with stability or scalability. We have an infrastructure team of around 40 people.
What's my experience with pricing, setup cost, and licensing?
The company chose Synapse Analytics because the price is fair and I understand it's cheaper than Snowflake.
Which other solutions did I evaluate?
We're also hoping to evaluate Snowflake which is an advanced version of both Azure and AWS together. Snowflake has advantages, especially in terms of scalability which can also be implemented separately at the storage level and also at the computer level.
What other advice do I have?
I think Synapse Analytics is definitely better than the traditional high solution data solutions that we've previously used. It's definitely worth considering and I haven't come across anything negative, only advantages for now.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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