We primarily use the solution for our cloud data warehouse.
Vice President of Data Practice at a computer software company with 5,001-10,000 employees
Convenient to set up and offers good integration but can be expensive
Pros and Cons
- "The product works well with other Azure products."
- "The usability has been excellent, it offers good integration, the product works well with other Azure products, the initial setup is very convenient, it is scalable, and we have found the solution to be stable."
- "We'd like the solution to have more analytics capability."
- "The solution can get expensive, and it's hard to monitor the costs."
What is our primary use case?
What is most valuable?
The usability has been excellent.
It offers good integration.
The product works well with other Azure products.
The initial setup is very convenient.
It is scalable.
We have found the solution to be stable.
The security is fine.
What needs improvement?
We'd like the solution to have more analytics capability.
We would like more detail on reports so that they are easy to understand in terms of usage of data and services. It could be improved.
For how long have I used the solution?
I've been using the solution for one year.
Buyer's Guide
Microsoft Azure Synapse Analytics
April 2026
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What do I think about the stability of the solution?
It's a stable product. It is reliable. The performance is good. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
We can scale the product up and down according to our needs.
We have around 100 people using the solution right now.
My customer uses it on a daily basis.
How are customer service and support?
We are satisfied with technical support. I haven't used them too much.
Which solution did I use previously and why did I switch?
I've also used Snowflake.
Azure Synapse is a more integrated platform. With Snowflake, you need to buy it separately and run it off Microsoft. Snowflake, however, has better cost control. Snowflake is comparatively cost-efficient.
How was the initial setup?
It is a straightforward setup. It's easy and not overly complex. I have not measured how long it actually takes; however, I can say the implementation is convenient. My administrator handled the setup. I did not handle it directly myself.
What's my experience with pricing, setup cost, and licensing?
The solution can get expensive, and it's hard to monitor the costs. It does depend on how you utilize it. You can configure it in a certain way.
What other advice do I have?
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solutions Architect at a financial services firm with 10,001+ employees
Useful interface, agile cloud environment, and reliable
Pros and Cons
- "The most valuable features of Microsoft Azure Synapse Analytics are the interface and the agility of the on-cloud platform."
- "The most valuable features of Microsoft Azure Synapse Analytics are the interface and the agility of the on-cloud platform."
- "Microsoft Azure Synapse Analytics's overall integration within the Azure ecosystem could improve. The native Microsoft solution versus another solution, such as Databricks, there are areas where there could be some improvements."
- "Microsoft Azure Synapse Analytics's overall integration within the Azure ecosystem could improve. The native Microsoft solution versus another solution, such as Databricks, there are areas where there could be some improvements."
What is our primary use case?
Microsoft Azure Synapse Analytics is used for analytics.
What is most valuable?
The most valuable features of Microsoft Azure Synapse Analytics are the interface and the agility of the on-cloud platform.
What needs improvement?
Microsoft Azure Synapse Analytics's overall integration within the Azure ecosystem could improve. The native Microsoft solution versus another solution, such as Databricks, there are areas where there could be some improvements.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately two years.
What do I think about the stability of the solution?
Microsoft Azure Synapse Analytics is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Azure Synapse Analytics is very good.
We have hundreds of people using this solution.
What about the implementation team?
Compared to the traditional data center approach, the cloud has pushed forward well for maintenance reduction. There is a 60 to 80 percent reduction.
What other advice do I have?
My advice to others is this solution is not meant for small databases.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure Synapse Analytics
April 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Senior Specialist at a comms service provider with 10,001+ employees
Superior modeling and predictive analytics that can improve your bottom line
Pros and Cons
- "The solution's best feature is its predictive analytics."
- "The solution has helped to predict sales and focus attention on enhancements that have improved the bottom line."
- "Integration with other vendors has limitations and could be improved."
- "Integration with other vendors has limitations and could be improved."
What is our primary use case?
Our company includes 50 analysts who use the solution on a daily basis to predict customer behavior.
What is most valuable?
The solution's best feature is its predictive analytics.
What needs improvement?
Integration with other vendors has limitations and could be improved.
Integration of process analytics would be a nice addition that allows us to analyze efficiency.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is a web data warehousing and analytical platform built for enterprise environments, so it is definitely scalable.
How are customer service and support?
Technical support is very responsive and knowledgeable.
I rate support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do not use other solutions because we operate in a Microsoft environment that is not expected to go to AWS.
How was the initial setup?
The initial setup is complex and I rate it a four out of ten.
What about the implementation team?
The solution was implemented through a third-party vendor team.
What was our ROI?
The solution has helped to predict sales and focus attention on enhancements that have improved the bottom line.
I rate the ROI a six out of ten.
What's my experience with pricing, setup cost, and licensing?
I don't know specifics about pricing but I hear that it is quite expensive. For example, Power BI is not as expensive as this solution.
Which other solutions did I evaluate?
The solution has superior modeling and predictive analytical abilities in comparison to Power BI. There isn't really an expectation that you would get these superior abilities in Power BI because the solutions have different purposes and use cases.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Architect (Data and AI) at a tech services company with 1,001-5,000 employees
A highly scalable solution with no learning curve to its SQL environment
Pros and Cons
- "The solution operates like a typical SQL Server environment so there is no alienation in terms of technical knowledge."
- "The solution operates like a typical SQL Server environment so there is no alienation in terms of technical knowledge."
- "The product needs a tool that allows for work from a laptop instead of a browser."
- "The solution cannot store much data and might require purchasing additional storage. For example if you have 1 TB of data, processing it in the solution will cost ten times more than processing it in Databricks."
What is our primary use case?
I work in the financial industry where the most important thing is PII so the solution's data masking feature is very useful for clients.
What is most valuable?
The solution operates like a typical SQL Server environment so there is no alienation in terms of technical knowledge. A developer will feel at home using the solution.
What needs improvement?
The product needs a tool that allows for work from a laptop instead of a browser. When working in on-premises environments, it is important to have all tools installed on a laptop rather than relying on internet connectivity which is a big inconvenience. For example, it would be brilliant to add an integration on Visual Studio to create all pipelines in an offline mode.
The solution cannot store much data and might require purchasing additional storage. For example if you have 1 TB of data, processing it in the solution will cost ten times more than processing it in Databricks.
For how long have I used the solution?
I have been using the solution for seven months.
What do I think about the stability of the solution?
The solution's stability is good.
What do I think about the scalability of the solution?
The solution is highly scalable. For example, if you have 100 DWUs, you can increase up to 20,000 DWUs by letting Microsoft know your requirements. Your needs for DWUs will be satisfied based on how much you are willing to pay.
How are customer service and support?
Support wavers depending on the size of the customer. For example, a Fortune 500 customer will receive tremendous support and quick turnaround time.
Smaller customers might find it challenging to receive support.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive because it often requires the purchase of additional storage. Many customers are willing to pay for something that is available in the open source market. If the price of the solution isn't reduced, it will not sell well in the future. I rate the price an eight out of ten.
Which other solutions did I evaluate?
Our company heavily promotes Databricks because of the solution's cost impact on our clients. Databricks provides a data lake and a warehouse framework that gives the same or better performance when compared to Synapse, but there is a massive learning curve to using it. Most customers are not aware of Databricks so they don't understand it or use it.
Two negatives of Databricks are that it is cloud native with no option for an on-premises server and it does not have good integration with any of the IDs. I provided this feedback while I was in training and their team acknowledged the web browser is an issue to resolve. Most developers do not like to work in a browser environment because accidently hitting F5 will cause complete loss or the internet goes down and all changes are lost. These type of issues do not occur when working in offline mode.
Six months ago, Databricks launched a new product called Databricks SQL that offers multiple platforms such as data engineering with or without a SQL server environment. There is a focus on targeting developers familiar with SQL because the product will only require a different kind of syntax but the SQL environment is still there. Databricks is investing heavily in training developers free of cost and providing certification seminars to increase knowledge of the product as it evolves.
There are use cases for Azure Synapse with customers who do not want to move away from SQL Server or want a similar experience. The solution offers the ability to create an on-premises server with a SQL syntax that is familiar to developers with no learning curve. Most customers prefer Synapse until they realize the high cost and then they switch to Databricks.
What other advice do I have?
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder and Managing Director at a tech services company with 1-10 employees
Plenty of features, integrates well, and straightforward implementation
Pros and Cons
- "The most valuable feature of Microsoft Azure Synapse Analytics is the capabilities, and the integration with other Azure resources, such as Data Factory, Databricks, and Spark for data processing. The overall ability to compose the solution with other Azure resources is valuable."
- "The most valuable feature of Microsoft Azure Synapse Analytics is the capabilities, and the integration with other Azure resources, such as Data Factory, Databricks, and Spark for data processing."
- "Microsoft Azure Synapse Analytics could improve in usability. I have found the same issue with all Microsoft solutions."
- "Microsoft Azure Synapse Analytics could improve in usability. I have found the same issue with all Microsoft solutions."
What is our primary use case?
We use Microsoft Azure Synapse Analytics for a combination of a data warehouse with some advanced capabilities, to allow us to run some machine learning models on top of it.
What is most valuable?
The most valuable feature of Microsoft Azure Synapse Analytics is the capabilities, and the integration with other Azure resources, such as Data Factory, Databricks, and Spark for data processing. The overall ability to compose the solution with other Azure resources is valuable.
What needs improvement?
Microsoft Azure Synapse Analytics could improve in usability. I have found the same issue with all Microsoft solutions.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately 10 months.
What do I think about the stability of the solution?
Microsoft Azure Synapse Analytics is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Azure Synapse Analytics is very good.
We have approximately 40 people using the solution. We have plans to increase our usage in the future.
How are customer service and support?
I rate the support from Microsoft Azure Synapse Analytics a three out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did not use another solution prior to using Microsoft Azure Synapse Analytics.
How was the initial setup?
The initial setup of Microsoft Azure Synapse Analytics is straightforward. The full process took a couple of weeks when we started and finished.
What about the implementation team?
We did the implementation of Microsoft Azure Synapse Analytics in-house.
We have a cloud services team with approximately three or four people and they take care of everything we need to support Microsoft Azure Synapse Analytics.
What was our ROI?
It's difficult to compute a return on investment in data analytics.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Azure Synapse Analytics can vary. Other solutions are typically fixed prices and a fixed cost regardless of usage, but this solution is based on usage or consumption.
Which other solutions did I evaluate?
The best comparison for Microsoft Azure Synapse Analytics would be with or against Snowflake. The only difference is that Microsoft Azure Synapse Analytics is more modular. If you want to build something very complex, you can. However, if you want to do something simple, you could stick with easy-to-use, more integrated platforms, such as Snowflake.
What other advice do I have?
My advice to others is they should leverage other Azure components if they can. If they are looking for an integrated solution that's easy to use, they should look at competitors.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Engineer at a manufacturing company with 10,001+ employees
Simple to integrate, straightforward to set up and reliable
Pros and Cons
- "The solution can scale."
- "I like the simplicity of the integration of the data and the variety of the language you can use to integrate that."
- "The filing can be improved."
- "There are some limitations. The filing can be improved."
What is our primary use case?
We use the solution for integration to enable the data to reuse it in the power gap.
What is most valuable?
I like the simplicity of the integration of the data and the variety of the language you can use to integrate that.
It offers a straightforward setup.
The solution can scale.
Its stability is good.
What needs improvement?
There are some limitations. The filing can be improved. Some improvement in the filing is necessary. It needs some kind of growth in the filing development in order to reuse some activities.
For how long have I used the solution?
I'm pretty new in the company. I started in January. However, they have been using this tool for two years.
What do I think about the stability of the solution?
The stability is great. There aren’t bugs or glitches and it doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 20 people using the solution in our company.
How are customer service and support?
I haven't had any contact with technical yet, so I cannot evaluate their level of service.
How was the initial setup?
The solution is easy to set up initially.
What's my experience with pricing, setup cost, and licensing?
I’m not sure how much the solution costs.
What other advice do I have?
We buy direct from Microsoft. Our company may be partners with them.
As Microsoft Azure Cloud, it only has one version. I don't know if there is a version number.
I would advise users to start loading the data beforehand and understand very well how the tool works and how it's useful. That way, you can evaluate the best solution. Sometimes you need to start to load data and review all the alternatives in the solution.
I’d rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior manager at Accenture
Reliable, expandable, and easy to set up
Pros and Cons
- "It's scalable; you can scale up and scale down."
- "The solution is like a marketplace in that it's easy to consume; it's scalable, you can scale up and scale down, and the standard things that you see from any cloud perspective make it very attractive."
- "We'd, of course, always like to pay less for the service if we can."
- "We'd, of course, always like to pay less for the service if we can."
What is our primary use case?
The use case depends on different things. For example, for banking, it would be risk management, fraud, and anti-money laundering. For retail, it would be an omnichannel customer experience. For sales, it could be upsell, cross-sell, retention. It's different for every industry.
What is most valuable?
The solution is like a marketplace in that it's easy to consume.
It's scalable; you can scale up and scale down.
The standard things that you see from any cloud perspective make it very attractive.
It is easy to set up.
What needs improvement?
We'd, of course, always like to pay less for the service if we can.
For how long have I used the solution?
I've been using the solution for a few years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
I work for Accenture, so there are hundreds and thousands of customers on Microsoft.
The solution scales very well. You can scale up or down as required. It's very easy.
How are customer service and support?
I don't really interact with technical support, so I can't really comment on their level of service.
How was the initial setup?
I don't think it's very complex to implement. We have our own expertise. We have our own IPs to set it up and therefore it's not really complex. It takes a week to ten days to have everything up and running.
Typically, a pool of six or seven people should be good enough in terms of handling deployment and maintenance. Usually, it's comprised of a mix of managers, admins, engineers, and/or developers.
What was our ROI?
Maybe it takes over a period of two or three years to see an ROI of maybe 50% to 70%.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing aspect of the solution.
What other advice do I have?
I'd recommend this solution to other users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Consultant at Dynamic Elements AS
Captures a company's transactional data and provides great reporting
Pros and Cons
- "Can capture all the transactional data throughout a company."
- "For those working in the retail sector, this product can capture all the transactional data throughout a company's stores, process them, and put them into the Azure Synapses."
- "Non-structured data is unavailable with this product."
- "Non-structured data is unavailable with this product."
What is our primary use case?
I'm a senior consultant.
What is most valuable?
For those working in the retail sector, this product can capture all the transactional data throughout a company's stores, process them, and put them into the Azure Synapses. Once you have the data, you can clean and aggregate it. On top of that, it has a reporting tool so you can connect to those Data Warehouse Synapses and pull up your reports which can then be used to prepare the dashboards and enable more insight.
What needs improvement?
Non-structured data is unavailable with this product.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Azure Synapse is serverless architecture, so you can scale as and when required. It makes no difference if there are 100 users or 1,000 users. We have around 50,000 end users.
How are customer service and support?
The customer support is generally quite good. They follow up relatively quickly although it can sometimes take more time if it requires an SOP to follow up.
How was the initial setup?
The initial setup is straightforward. It's a matter of connecting to your visual studio or management studio.
What other advice do I have?
It's important to understand your business needs and choose an appropriate solution based on the industry you work in and what needs to be achieved. There are a lot of tools available on the market, it's important to get the right one.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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Learn More: Questions:
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