I work in the financial industry where the most important thing is PII so the solution's data masking feature is very useful for clients.
Senior Architect (Data and AI) at a tech services company with 1,001-5,000 employees
A highly scalable solution with no learning curve to its SQL environment
Pros and Cons
- "The solution operates like a typical SQL Server environment so there is no alienation in terms of technical knowledge."
- "The product needs a tool that allows for work from a laptop instead of a browser."
What is our primary use case?
What is most valuable?
The solution operates like a typical SQL Server environment so there is no alienation in terms of technical knowledge. A developer will feel at home using the solution.
What needs improvement?
The product needs a tool that allows for work from a laptop instead of a browser. When working in on-premises environments, it is important to have all tools installed on a laptop rather than relying on internet connectivity which is a big inconvenience. For example, it would be brilliant to add an integration on Visual Studio to create all pipelines in an offline mode.
The solution cannot store much data and might require purchasing additional storage. For example if you have 1 TB of data, processing it in the solution will cost ten times more than processing it in Databricks.
For how long have I used the solution?
I have been using the solution for seven months.
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Microsoft Azure Synapse Analytics
September 2025

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What do I think about the stability of the solution?
The solution's stability is good.
What do I think about the scalability of the solution?
The solution is highly scalable. For example, if you have 100 DWUs, you can increase up to 20,000 DWUs by letting Microsoft know your requirements. Your needs for DWUs will be satisfied based on how much you are willing to pay.
How are customer service and support?
Support wavers depending on the size of the customer. For example, a Fortune 500 customer will receive tremendous support and quick turnaround time.
Smaller customers might find it challenging to receive support.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive because it often requires the purchase of additional storage. Many customers are willing to pay for something that is available in the open source market. If the price of the solution isn't reduced, it will not sell well in the future. I rate the price an eight out of ten.
Which other solutions did I evaluate?
Our company heavily promotes Databricks because of the solution's cost impact on our clients. Databricks provides a data lake and a warehouse framework that gives the same or better performance when compared to Synapse, but there is a massive learning curve to using it. Most customers are not aware of Databricks so they don't understand it or use it.
Two negatives of Databricks are that it is cloud native with no option for an on-premises server and it does not have good integration with any of the IDs. I provided this feedback while I was in training and their team acknowledged the web browser is an issue to resolve. Most developers do not like to work in a browser environment because accidently hitting F5 will cause complete loss or the internet goes down and all changes are lost. These type of issues do not occur when working in offline mode.
Six months ago, Databricks launched a new product called Databricks SQL that offers multiple platforms such as data engineering with or without a SQL server environment. There is a focus on targeting developers familiar with SQL because the product will only require a different kind of syntax but the SQL environment is still there. Databricks is investing heavily in training developers free of cost and providing certification seminars to increase knowledge of the product as it evolves.
There are use cases for Azure Synapse with customers who do not want to move away from SQL Server or want a similar experience. The solution offers the ability to create an on-premises server with a SQL syntax that is familiar to developers with no learning curve. Most customers prefer Synapse until they realize the high cost and then they switch to Databricks.
What other advice do I have?
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Director at Capgemini
Good with large files but issues with performance
Pros and Cons
- "Synapse Analytics' best feature is its ability to process large files."
- "Synapse Analytics' performance slows down if you don't get your distribution right because it gets queued and goes into a single node."
What is our primary use case?
I use Synapse Analytics to process data for transformation, create external tables, restrict user access, and for reporting.
What is most valuable?
Synapse Analytics' best feature is its ability to process large files.
What needs improvement?
Synapse Analytics' performance slows down if you don't get your distribution right because it gets queued and goes into a single node. In addition, the integration with other solutions like Power BI and Azure SQL Database is very slow and leaves a lot to be desired. In the next release, I would like to see a feature to offload Synapse files directly into Gen2.
For how long have I used the solution?
I've been working with Synapse Analytics for about a year.
What do I think about the stability of the solution?
Synapse Analytics is fairly stable.
What do I think about the scalability of the solution?
I haven't seen any issues with scalability.
How are customer service and support?
Microsoft's technical support fails to give us solutions and leaves us to figure out the issue for ourselves.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup was straightforward.
Which other solutions did I evaluate?
I also evaluated Redshift from Amazon, which is much more stable than Synapse Analytics but takes a lot of effort to convert into ORC and load.
What other advice do I have?
I'd give Synapse Analytics a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure Synapse Analytics
September 2025

Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Data Engineer at a manufacturing company with 10,001+ employees
Simple to integrate, straightforward to set up and reliable
Pros and Cons
- "The solution can scale."
- "The filing can be improved."
What is our primary use case?
We use the solution for integration to enable the data to reuse it in the power gap.
What is most valuable?
I like the simplicity of the integration of the data and the variety of the language you can use to integrate that.
It offers a straightforward setup.
The solution can scale.
Its stability is good.
What needs improvement?
There are some limitations. The filing can be improved. Some improvement in the filing is necessary. It needs some kind of growth in the filing development in order to reuse some activities.
For how long have I used the solution?
I'm pretty new in the company. I started in January. However, they have been using this tool for two years.
What do I think about the stability of the solution?
The stability is great. There aren’t bugs or glitches and it doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 20 people using the solution in our company.
How are customer service and support?
I haven't had any contact with technical yet, so I cannot evaluate their level of service.
How was the initial setup?
The solution is easy to set up initially.
What's my experience with pricing, setup cost, and licensing?
I’m not sure how much the solution costs.
What other advice do I have?
We buy direct from Microsoft. Our company may be partners with them.
As Microsoft Azure Cloud, it only has one version. I don't know if there is a version number.
I would advise users to start loading the data beforehand and understand very well how the tool works and how it's useful. That way, you can evaluate the best solution. Sometimes you need to start to load data and review all the alternatives in the solution.
I’d rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior manager at Accenture
Reliable, expandable, and easy to set up
Pros and Cons
- "It's scalable; you can scale up and scale down."
- "We'd, of course, always like to pay less for the service if we can."
What is our primary use case?
The use case depends on different things. For example, for banking, it would be risk management, fraud, and anti-money laundering. For retail, it would be an omnichannel customer experience. For sales, it could be upsell, cross-sell, retention. It's different for every industry.
What is most valuable?
The solution is like a marketplace in that it's easy to consume.
It's scalable; you can scale up and scale down.
The standard things that you see from any cloud perspective make it very attractive.
It is easy to set up.
What needs improvement?
We'd, of course, always like to pay less for the service if we can.
For how long have I used the solution?
I've been using the solution for a few years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
I work for Accenture, so there are hundreds and thousands of customers on Microsoft.
The solution scales very well. You can scale up or down as required. It's very easy.
How are customer service and support?
I don't really interact with technical support, so I can't really comment on their level of service.
How was the initial setup?
I don't think it's very complex to implement. We have our own expertise. We have our own IPs to set it up and therefore it's not really complex. It takes a week to ten days to have everything up and running.
Typically, a pool of six or seven people should be good enough in terms of handling deployment and maintenance. Usually, it's comprised of a mix of managers, admins, engineers, and/or developers.
What was our ROI?
Maybe it takes over a period of two or three years to see an ROI of maybe 50% to 70%.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing aspect of the solution.
What other advice do I have?
I'd recommend this solution to other users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Consultant at Dynamic Elements AS
Captures a company's transactional data and provides great reporting
Pros and Cons
- "Can capture all the transactional data throughout a company."
- "Non-structured data is unavailable with this product."
What is our primary use case?
I'm a senior consultant.
What is most valuable?
For those working in the retail sector, this product can capture all the transactional data throughout a company's stores, process them, and put them into the Azure Synapses. Once you have the data, you can clean and aggregate it. On top of that, it has a reporting tool so you can connect to those Data Warehouse Synapses and pull up your reports which can then be used to prepare the dashboards and enable more insight.
What needs improvement?
Non-structured data is unavailable with this product.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Azure Synapse is serverless architecture, so you can scale as and when required. It makes no difference if there are 100 users or 1,000 users. We have around 50,000 end users.
How are customer service and support?
The customer support is generally quite good. They follow up relatively quickly although it can sometimes take more time if it requires an SOP to follow up.
How was the initial setup?
The initial setup is straightforward. It's a matter of connecting to your visual studio or management studio.
What other advice do I have?
It's important to understand your business needs and choose an appropriate solution based on the industry you work in and what needs to be achieved. There are a lot of tools available on the market, it's important to get the right one.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Systems of the TCESP at a government with 501-1,000 employees
Simple analytics, good interface, and multiple database comparability
Pros and Cons
- "The most valuable features of Microsoft Azure Synapse Analytics are the user experience because it is easy to make analyses, load different databases, and different resources. Our end users can do the analysis by themselves without IT supervising. This is a great aspect of the solution, it's better for our environment."
- "Microsoft Azure Synapse Analytics can improve by increasing the size of the files that we can load on the platform. We have some files that are too large to be loaded and it would be a benefit to us if the limit was increased. Additionally, the way we use the tool for generating reports can be made better. They should add some drag-and-drop rules without the need of programming these rules using some programming language. It would be helpful if we did not need someone that was technically advanced to be able to do it with, such as someone with no IT background. Having a reporting tool without code would be great."
What is our primary use case?
We are using Microsoft Azure Synapse Analytics to find some evidence or outlier in our analysis about the application of the public health service and public money in the sector in Brazil. We are a public institution that is responsible for auditing other public institutions. We use these kinds of tools to find some evidence and outliers to audit with a little bit more documents or evidence.
What is most valuable?
The most valuable features of Microsoft Azure Synapse Analytics are the user experience because it is easy to make analyses, load different databases, and different resources. Our end users can do the analysis by themselves without IT supervising. This is a great aspect of the solution, it's better for our environment.
The interface of the solution is good.
What needs improvement?
Microsoft Azure Synapse Analytics can improve by increasing the size of the files that we can load on the platform. We have some files that are too large to be loaded and it would be a benefit to us if the limit was increased. Additionally, the way we use the tool for generating reports can be made better. They should add some drag-and-drop rules without the need of programming these rules using some programming language. It would be helpful if we did not need someone that was technically advanced to be able to do it with, such as someone with no IT background. Having a reporting tool without code would be great.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for approximately six years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager, Global Network Development at a comms service provider with 10,001+ employees
Scales well, has a wide range of features, and is easy to set up
Pros and Cons
- "It's feature-rich. It has a wide range of features."
- "It's stable, but its stability could be better. However, we understand that it's in production, and new features are getting added and upgraded, so you do get hiccups sometimes."
What is our primary use case?
It's used for business case analysis and bandwidth utilization, etc.
We are using its latest version.
What is most valuable?
It's feature-rich. It has a wide range of features.
What needs improvement?
It's stable, but its stability could be better. However, we understand that it's in production, and new features are getting added and upgraded, so you do get hiccups sometimes.
For how long have I used the solution?
I've been using this solution for more than four years.
What do I think about the stability of the solution?
It's quite stable. I'd rate it an eight out of ten in terms of stability. There are very few outages or errors during the configuration.
What do I think about the scalability of the solution?
It's scalable. I'd rate it an eight out of ten in terms of scalability. Our clients are enterprises.
How are customer service and support?
I haven't contacted them, but it should be fairly good. I haven't had many issues with it.
How was the initial setup?
I'd rate it a nine out of ten in terms of the setup. It has a GUI, which is awesome. Its deployment duration varies based on the case to case. We have quite a few SMEs for deployment.
It doesn't require many people for maintenance.
What other advice do I have?
It has been good so far. I'd recommend it to others. I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data engineer at Inicon S.r.l.
Analytics solution used to assess big data from different sources and integrates well with other Azure features
Pros and Cons
- "One of the most valuable features of this solution is its ability to integrate well with other services offered by Azure."
- "Scaling this solution up and down is not quick and easy. This could be improved. The pricing of this solution could also be improved."
What is our primary use case?
We use this solution to analyze big data. We collect data from different sources then we analyze that data with Synapse.
What is most valuable?
One of the most valuable features of this solution is its ability to integrate well with other services offered by Azure.
What needs improvement?
Scaling this solution up and down is not quick and easy. This could be improved. The pricing of this solution could also be improved.
For how long have I used the solution?
We have used this solution for two years.
What do I think about the stability of the solution?
This is a stable solution but we have experienced some unavailability issues. These were not critical issues.
What do I think about the scalability of the solution?
This solution is quite easy to scale depending on your workload. Overall it is a little bit expensive. You have to know exactly what you are doing as you scale up, otherwise the cost goes up quite quickly.
How was the initial setup?
This solution is relatively easy to set up and use. The time it takes to setup depends on the complexity of your environment. If you want to complete a basic setup, it only involves a few clicks. In a production environment for a complex setup, it's it takes some time to complete the configuration.
What about the implementation team?
We completed the setup in-house.
What other advice do I have?
Synapse is useful for very big loads of data.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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Learn More: Questions:
- What are the benefits of having separate layers or a dedicated schema for each layer in ETL?
- Which solution do you prefer: KNIME, Azure Synapse Analytics, or Azure Data Factory?
- Which is better - Azure Synapse Analytics or Snowflake?
- How does Amazon Redshift compare with Microsoft Azure Synapse Analytics?
- Which ETL or Data Integration tool goes the best with Amazon Redshift?
- What are the main differences between Data Lake and Data Warehouse?
- What are the benefits of having separate layers or a dedicated schema for each layer in ETL?
- What are the key reasons for choosing Snowflake as a data lake over other data lake solutions?
- Are there any general guidelines to allocate table space quota to different layers in ETL?
- What cloud data warehouse solution do you recommend?