Try our new research platform with insights from 80,000+ expert users
reviewer1521174 - PeerSpot reviewer
Director, Consulting, Technology Services at a financial services firm with 1,001-5,000 employees
MSP
Easy to scale out and scale down services and relatively straightforward to install, but needs Managed VNet and more compatibility with SQL Server
Pros and Cons
  • "The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage."
  • "The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse. There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process. When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration."

What is our primary use case?

We mostly provide cloud data warehousing platforms for major banks in Canada. What we're trying to do is to create a standard platform environment that is compliant with the regulatory requirements imposed by the government and financial overseeing institutions for the banks. We help them to onboard the lines of business to these platforms and migrate the existing workloads to the cloud platforms.

What is most valuable?

The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage.

What needs improvement?

The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse.

There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process.

When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.

For how long have I used the solution?

I have been using this solution for two years.

Buyer's Guide
Microsoft Azure Synapse Analytics
September 2025
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

Generally, it is stable. We all heard about the Active Directory issue earlier this week, but it was not related to Synapse. It was related to the Azure platform.

What do I think about the scalability of the solution?

Its scalability is good. The only thing is that when you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.

How are customer service and support?

We're working with banks, and they have great support because Microsoft has multiple representatives closely monitoring each account. Whenever there is an issue, they're being proactive. They're making a lot of money out of it. Most of the banks, on average, spend between 30 to 50 million a year on Azure. They're pretty large accounts, and Microsoft has dedicated people supporting everything related to Azure.

Which solution did I use previously and why did I switch?

We deliver platforms to different banks. Some of the banks go with Synapse, and some of the banks go with Snowflake. Overall, these are two major alternatives available right now.

There are multiple differences in terms of the support of different workloads. When one of the banks made a decision to go with Snowflake, the major reason for it was the support for the multi-cloud environment. The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers.

How was the initial setup?

It is relatively straightforward as long as you understand what you're doing.

What about the implementation team?

You don't really need to maintain it. That's the entire point of the cloud. You pay for it to be maintained. 

We do deal with monitoring and other similar things, but most of the activities are automated. Overall, it doesn't require a lot of labor around it. We're delivering the platform as infrastructure as a cloud, so everything is going through the pipeline. 

What's my experience with pricing, setup cost, and licensing?

It goes by the usage, and there are some limits. Synapse goes by particular pricing, and it is expensive. Both Azure Synapse Analytics and Snowflake are pretty expensive. They don't have standard pricing. They deal with each customer differently.

What other advice do I have?

For working with Synapse, you need to have an understanding and knowledge of the product to take full advantage of it. Synapse has a lot of features in terms of scalability, such as resource management, distribution, and partitioning. There are a lot of things that you need to consider when you go for it. It is not a simple database that you put in there, and it is running itself. 

I would rate Microsoft Azure Synapse Analytics a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
STI Data Leader at grupo gtd
Real User
Stable and user-friendly but technical support needs improvement
Pros and Cons
  • "The useability, the user interface, is very user-friendly."
  • "The initial setup is complex."

What is most valuable?

The stability of the solution is pretty good. It's one of the solution's most valuable aspects.

The useability, the user interface, is very user-friendly.

What needs improvement?

The solution needs to improve its integration capabilities. It needs better integration with SQL and other databases. 

The initial setup is complex.

The product needs to implement more machine learning and artificial intelligence.

If they had more IoT and streaming capabilities, it would be helpful.

The product could use more analytics tools.

It would be helpful if we could use the product with less coding.

What do I think about the stability of the solution?

Normally, the solution is quite stable. The performance is pretty good. We don't regularly deal with issues. It doesn't crash or freeze, and I can't recall any bugs or glitches.

What do I think about the scalability of the solution?

The solution can scale, however, it is expensive to do so. If a company wants to expand, it will have to pay. Therefore, they should be prepared for that.

Currently, we have about 200 people using the solution.

How are customer service and technical support?

I don't have a direct relationship with the technical support when I have a problem. They aren't very good. We aren't satisfied with the level of support we get.

How was the initial setup?

The initial setup is not too straightforward. It's rather complex. We had to get some outside assistance.

The deployment process took us about three months. It was a while.

What about the implementation team?

We hired a consultant to help us with the implementation of the solution.

What was our ROI?

I don't have exact KPIs on this, however, I need to improve the sizing in order to improve our ROI.

What's my experience with pricing, setup cost, and licensing?

The is a monthly licensing fee. I can't speak to how much we actually pay, however.

There is just one fee. You do not have any more costs over and above that.

Which other solutions did I evaluate?

While we didn't previously evaluate other options, in 2021, we need to explore the other solutions. I intend to look at the Amazon and Google Cloud platforms as other options.

What other advice do I have?

We are both partners and end-users of the product. We use it internally and we use it with some of our clients.

I would caution new users that there is one parameter they need to watch carefully. That is the size of the data warehouse. If you don't configure this parameter to be as small as possible, your costs will be quite high.

I would rate the solution at a seven out of ten. It's a stable platform, however, the price model is questionable in comparison to Amazon and Google and the contact with support is a problem for me. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure Synapse Analytics
September 2025
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Azure Data Specialist at a financial services firm with 5,001-10,000 employees
Real User
Provides a lot of design options, is very interactive and flexible
Pros and Cons
  • "Very interactive and provides flexibility."
  • "Documentation could be improved."

What is our primary use case?

We're using this solution for general data integration. We are customers of Microsoft Azure Synapse Analytics and I'm a data specialist. 

What is most valuable?

I like the solution because it's very interactive and provides flexibility. It's mostly a drag-and-drop procedure. It also provides a lot of design choices.

What needs improvement?

We've only recently starting testing this solution and it would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution.

For how long have I used the solution?

We've been testing this solution for a couple of months. 

What do I think about the stability of the solution?

I haven't seen any issues with stability or scalability. We have an infrastructure team of around 40 people. 

What's my experience with pricing, setup cost, and licensing?

The company chose Synapse Analytics because the price is fair and I understand it's cheaper than Snowflake.

Which other solutions did I evaluate?

We're also hoping to evaluate Snowflake which is an advanced version of both Azure and AWS together. Snowflake has advantages, especially in terms of scalability which can also be implemented separately at the storage level and also at the computer level. 

What other advice do I have?

I think Synapse Analytics is definitely better than the traditional high solution data solutions that we've previously used. It's definitely worth considering and I haven't come across anything negative, only advantages for now.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
STI Data Leader at grupo gtd
Real User
Smoothly integrates data from diverse sources, but can be prone to bugs
Pros and Cons
  • "We use Azure Synapse Analytics in many different areas and industries, so I like that you can administrate and create pipelines for difference sources of data and later integrate and deploy it to other internal areas, such as separate dashboards for financials, and so on."
  • "Unfortunately, we have had some issues with the dashboard reporting. Sometimes, the data for specific periods would just appear blank on the dashboard. To investigate this, we worked with a Microsoft incident agent and it turned out to be a result of bugs in the platform when dealing with specific types of queries in Azure Data Factory."

What is our primary use case?

I work with Azure Synapse Analytics, Power BI, and Premier as a data administrator, using Microsoft's Azure cloud infrastructure. Azure Synapse Analytics is the principal data administration tool for our internal data warehousing, but we also use it for our customers' data warehousing and analytics in different industries. For data entry, we use Microsoft Power BI.

Internally, we have about 200 personnel currently using Azure Synapse Analytics, including data specialists, service managers, and other tech workers. It is not extensively used by all, however, because we don't often use it for very large amounts of data, except where financial data is involved.

How has it helped my organization?

Azure Synapse Analytics helps us move quickly when it comes to finding data warehousing and analytics solutions for our customers.

What is most valuable?

We use Azure Synapse Analytics in many different areas and industries, so I like that you can administrate and create pipelines for different sources of data and later integrate and deploy it to other internal areas, such as separate dashboards for financials, and so on.

It is our main data warehouse solution, and the one big feature I appreciate is all its various analytics functions. The built-in analytics also makes it an attractive option for our customers, where we act as a service provider for them.

What needs improvement?

Unfortunately, we have had some issues with the dashboard reporting. Sometimes, the data for specific periods would just appear blank on the dashboard. To investigate this, we worked with a Microsoft incident agent and it turned out to be a result of bugs in the platform when dealing with specific types of queries in Azure Data Factory.

We have also encountered some bugs regarding incompatibility with certain versions of Power BI. In the past, Power BI used to integrate nicely with Azure Analysis Services which we used as a bridge between Power BI and Synapse Analytics, but they have since discontinued the features that worked so well for us.

Apart from fixing bugs, I would also suggest:

  • The learning features and documentation could be improved and expanded on.
  • The calculation and forecasting tools could be made more clear and easy to use.
  • The price could be lower.

For how long have I used the solution?

I have been using Microsoft Azure Synapse Analytics for one and a half years now. 

What do I think about the stability of the solution?

When it comes to stability, Synapse Analytics has suited us well, because it's very fast, i.e. it has good performance. Compared with the on-premises SQL solutions we've used, the results are two times as fast.

There are some bugs that we've encountered with the platform but we are able to work with Microsoft directly to resolve them as they come up.

What do I think about the scalability of the solution?

I'm very impressed by the scalability of Synapse Analytics, even though we don't use it for huge amounts of data most of the time. Combined with the availability of machine learning and other features in the cloud, it has a lot of potential, especially in the area of finance.

How are customer service and technical support?

In our context as service provider, normally we have direct contact with the server. But in some cases, we have needed extra support which was very slow.

For technical issues, I often solve them myself using Microsoft's learning resources and support forum.

Which solution did I use previously and why did I switch?

For me, it's the fifth data warehouse I've used. Other specialists here also use other warehousing solutions based on SQL but for the moment Synapse Analytics is the best overall solution for us primarily because of its ease of implementation and flexibility.

How was the initial setup?

Because I was not familiar with the solution beforehand, the initial setup was quite complex. I had to learn a lot in the beginning stages. I'm grateful that there is help to be found in the Microsoft forums, however, and there are also options to study for certifications that help you learn how to use the platform properly.

What about the implementation team?

It took approximately six months to implement Azure Synapse Analytics in our organization. We set up the data warehouse features for internal use across 200 users, including data specialists, service managers, and tech workers who manage our own data and also our customers' data.

For the main deployment, we used a third-party support provider in Chile who helped us greatly.

What's my experience with pricing, setup cost, and licensing?

We normally pay between $300 and $500 per month, which is quite expensive for how much we actually use it, performance- and usage-wise. They have a cheap version and an expensive version, and our usage usually falls in the middle ground, which makes it not as cost-effective as it could be.

Which other solutions did I evaluate?

We evaluated on-premises SQL solutions for data warehousing, but our main motivation for using Synapse Analytics instead is that it lets us come up with and manage customer solutions very quickly. Some specialists are still using other SQL solutions as well, however.

What other advice do I have?

There is always room for improvement with Azure Synapse Analytics, but for our use cases it works very well. 

I would rate Microsoft Azure Synapse Analytics a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user

Correction: We normally pay between $2000 and $2500 per month

Mullai Selvan - PeerSpot reviewer
Project Manager at MAQ Software
Real User
Very scalable with good documentation and fair pricing
Pros and Cons
  • "The pricing seems to be quite fair."
  • "The initial setup has a bit of a learning curve."

What is our primary use case?

We are an IT service provider. We develop solutions for our clients and this solution is used in some aspects of that.

What is most valuable?

The dashboards are good.

We haven't had any issues when it comes to customization.

The security seems to be okay. It hasn't given us any problems and we don't feel insecure.

The pricing seems to be quite fair.

I know their roadmap, and I am looking forward to what they have already published.

We've been happy with the level of reporting and documentation on offer.

What needs improvement?

There aren't any features that are really lacking in the solution. We don't really have any issues with it in its current form.

When we used the on-premises deployment model, we had data latency issues and suffered from page performance problems. However, since we've moved to the cloud, we haven't had these problems.

The initial setup has a bit of a learning curve.

For how long have I used the solution?

We've been using the solution for the past 18 months so far.

What do I think about the stability of the solution?

The solution seems to be scalable. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's quite good.

What do I think about the scalability of the solution?

The scalability has been pretty good, in our experience. We have been able to scale it twice to the number of users we needed. We were also able to double the amount of data load. We haven't had issues. If a company needs to expand, it should be able to do so without problems.

How are customer service and technical support?

We've dealt with technical support and have found them to be quite responsive and knowledgeable. We're quite satisfied with the level of support we have been getting so far. They're helpful.

How was the initial setup?

It's hard to gauge the difficulty or simplicity of the setup. For our company, we were learning the processes as we were doing it. In that sense, it was challenging due to the fact that we had to learn and then do. After a period of time, we were able to get comfortable.

What about the implementation team?

We handled the implementation ourselves. We taught ourselves about the process as we went.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee on a monthly basis. We find the pricing to be fair among the competition.

What other advice do I have?

We're just end-users and customers. We don't have a business relationship with the organization.

We're using the latest version of the solution right now.

I'd recommend the solution to other organizations.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1469505 - PeerSpot reviewer
Senior Architect at a tech services company with 51-200 employees
MSP
Built-in pipelines, with responsive and committed support, but needs better pipeline security
Pros and Cons
  • "I think the most valuable component is that pipelines are built into it and then the feature that you can mirror a cosmos BB for analytics."
  • "It's a complicated product."

What is our primary use case?

I work for a consulting firm, with many different use cases.

Synapse DW is for traditional data warehousing with a large amount of volume, that requires you to do reporting.

In terms of Synapse Analytics, I haven't put it in yet, but I'm looking at it for kind of one-stop-shop or Swiss Army Knife type projects. They've been asking for a factory or creating something that connects to the cosmos to turn it into analytics reportings, just sort of needless connecting and just making it easy from a developer standpoint to deliver on any sort of business analytics that needs to be done.

What is most valuable?

I think the most valuable component is that pipelines are built into it and then the feature that you can mirror a cosmos BB for analytics.

What needs improvement?

I think that there should be better governance. Actual pipeline level security, if you create a pipeline within the tool, because it's a one-stop-shop for everything, you control who has access to what, and that goes for anything, whether it's an internal or an externally managed table. 

I think there needs to be an improvement with support for external tables supporting Spark, but further support of Lakehouse to make it a true data warehousing product where you have this true separation of computes and you have a separation of storage. 

I think it kind of dips its toes in there, but in order to achieve, I think with a vision that Microsoft is doing, trying to get at to replace Bolt, but compete with Snowflake and Databricks at the same time, it needs to have those features on.

In the next release, I would like to see Lakehouse and better governance.

For how long have I used the solution?

I have been using Microsoft Azure Synapse Analytics for six months and Synaps for a couple of years.

What do I think about the stability of the solution?

It's a very stable solution. We have not had any issues with the stability of it.

What do I think about the scalability of the solution?

For its traditional data warehousing, it's scalable.

For Synapse Analytics, I am uncertain about being able to trust it with large volumes, which is what you would expect with Databricks.

There are only three or four people in our organization who do this type of work.

How are customer service and technical support?

We directly work with Microsoft in everything, so they're very responsive for us and they're definitely very committed to that product.

How was the initial setup?

It's a complicated product.

What about the implementation team?

I am a consultant. I implemented the solution myself.

What's my experience with pricing, setup cost, and licensing?

It's very difficult to price unless you know exactly how the customer is using it.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I think it's definitely something that they should consider. It's come a long way from where it started. 

It's just finished out a public preview and it's great if you're looking to combine a lot of tools into one and you're running a smaller shop. I think it's a great tool.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1459005 - PeerSpot reviewer
Data Architect at a tech services company with 51-200 employees
Real User
Good support, offers advanced threat protection, and it integrates well with Polybase
Pros and Cons
  • "The most important feature for me is the integration with PolyBase."
  • "The need to improve a little bit in terms of user-friendliness."

What is our primary use case?

We are mainly using this solution as an interface between the Data Lake and the users.

We are consultants and this product assists with the services that we offer for our clients. Our company has a large number of consultants who are working in this space.

What is most valuable?

The most important feature for me is the integration with PolyBase.

Other valuable features for me are advanced threat protection and data privacy.

What needs improvement?

I would like there to be more focus on the Software as a Service (SaaS) product. For example, Snowflake, one of their competitors, is more focused on SaaS.

They need to improve a little bit in terms of user-friendliness. I would rate them a three out of five, in terms of how user-friendly the interface is.

The auto-scaling capabilities are quite poor, especially compared to Snowflake or Firebolt.

For how long have I used the solution?

In total, I have been using Microsoft Azure Synapse Analytics for one year.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

You can scale it, although you need to put in more effort. We have approximately 800 users.

How are customer service and technical support?

In general, Microsoft support is pretty good.

Which solution did I use previously and why did I switch?

I have experience with similar products such as Snowflake and Firebolt.

How was the initial setup?

The initial setup is very complex compared to other products. It takes weeks to deploy.

What about the implementation team?

We implement this product for our clients.

What's my experience with pricing, setup cost, and licensing?

The cost of the licensing depends on the size of the warehouse, where the cost of storage is approximately $130 USD per terabyte. The charge might be several thousand dollars or more each month.

There are multiple options that are available at an extra cost. For example, the advanced threat protection costs an extra $25 USD.

Which other solutions did I evaluate?

We evaluated several options before choosing Synaps Analytics.

What other advice do I have?

The suitability of this product really depends on the use case. It is good if your company is using only Microsoft products and you don't want to use another stack. If you want to use other platforms then you should consider Snowflake, which is also deployed on Azure. It really depends on what it is that you need.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1353144 - PeerSpot reviewer
Senior Project Manager at a tech company with 501-1,000 employees
Real User
Easy to set up, good pricing, and fairly user-friendly
Pros and Cons
  • "The product is very user friendly."
  • "It would be ideal if the solution could be better used intuitively by the staff without having a great deal of training."

What is our primary use case?

Our general use case is for government purposes, and therefore, I really can't get into too much detail about it.

How has it helped my organization?

The solution is great at saving time. Overall, we spend far less time putting together static reports than we used to.

What is most valuable?

We're able to generate some dynamic reports. I find that very valuable to be able to see our data in such unique ways.

The pricing is pretty good.

The product is very user friendly.

What needs improvement?

After only using the solution for three months, we haven't yet really gotten into every corner of its capabilities. It's hard to say what might be missing in terms of features.

It would be ideal if the solution could be better used intuitively by the staff without having a great deal of training. An organization should be able to adopt and operationalize it throughout their company with minimal training.

For how long have I used the solution?

I've been using the solution for three months at this point. It hasn't been too long.

What do I think about the stability of the solution?

The solution is quite reliable. We haven't experienced any problems with crashing or freezing and haven't really had experience with bugs or glitches. It's stable.

What do I think about the scalability of the solution?

The solution is scalable. A company shouldn't have issues expanding it out.

In our organizations, we have less than a dozen users, and those are mostly IT and IT management people.

How are customer service and technical support?

Technical support is okay. I'd rate them seven out of ten. We're satisfied with the level of support we are given.

Which solution did I use previously and why did I switch?

We were searching for a solution. When we found it, we found something we could use, and then we just stuck with that. We didn't have a previous solution. We had nothing before.

How was the initial setup?

The initial setup is not complex at all. It's pretty straightforward. I'm not that technical, and I was able to handle it.

What's my experience with pricing, setup cost, and licensing?

We've found the pricing to be fair. It's not too expensive.

What other advice do I have?

I'd recommend the solution to other organizations. If they have time, I would suggest a company spends more effort looking at some different offerings. That said, generally, if you don't have a whole lot of money to do something, it's a decent option.

We haven't used the solution for too long, however, it's offered us everything we need in terms of features and capabilities. On a scale from one to ten, I'd rate it at an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure Synapse Analytics Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Product Categories
Cloud Data Warehouse
Buyer's Guide
Download our free Microsoft Azure Synapse Analytics Report and get advice and tips from experienced pros sharing their opinions.