The healthcare sector is looking for how to accomplish certain processes because currently a lot of it is pure logistics. The goal is to announce and to make processes more transparent and see if they can be made more efficient. This is where business analytics comes in. The organization is using different kinds of information sources, such as electronic client dossiers or HR systems. They will see what kind of knowledge is required, how the patient or the clients are experiencing what quality of health, and create dashboards to see how the organization is doing. This will show which areas they can improve and which areas are already more efficient to make them more visible. This should allow a better understanding from the management, organization, and healthcare professional.
CHTO at Timp-iT
User-friendly, informative dashboard, and excellent customer service
Pros and Cons
- "The features most valuable are the simplicity, how easy it is to create a dashboard from different information systems."
- "Indicating what areas need improvement in this solution is a difficult question because the organizations that I am working for are really new in this area. However, an even better more simple interface, or perhaps an extension of a connector app store solution, would be helpful."
What is our primary use case?
What is most valuable?
The features most valuable are the simplicity, how easy it is to create a dashboard from different information systems. We are trying to get these organizations to work with the architecture. This should allow these organizations if there is a new product or a new piece of software that is introduced to be able to handle operations themselves. For example, being able to attach the new product to a Power Bl, create a connector, or create interactive information exchange between these two or more different information systems. Standardization and simplicity, are key features.
The solution can integrate well if there is a connector. It will integrate perfectly with the Office 365 suite and Workspace 365.
What needs improvement?
Indicating what areas need improvement in this solution is a difficult question because the organizations that I am working for are really new in this area. However, an even better more simple interface, or perhaps an extension of a connector app store solution, would be helpful. For example, if your organization, has an electronic client dossier and you want to connect that information system in real-time towards Power BI, you just go to the app store and see if there is an ONS connector, introduce it, set it up, and go from there.
In an upcoming release, it would be beneficial to have the ability to have dashboards on mobile devices to receive a better experience for the user.
For how long have I used the solution?
I have been using the solution for approximately five years.
Buyer's Guide
Microsoft Azure Synapse Analytics
June 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the stability of the solution?
This solution is reliable. You have to be aware that you are solely depending on an internet connection. The stability is more about the resilience and reliability of the stability of the network rather than the solution itself.
What do I think about the scalability of the solution?
We have not tried to expand the solution into a very large extension because it is a rather small organization that I am working for. The Azure platform where Power BI is running on is expandable to whatever you like.
We have many organizations using this solution. The care organization I am working for has three customers using it. I am also working as an associate with another company and they have multiple organizations that are working with these solutions. My estimate would be approximately 15 organizations that are working with this solution.
We have plans to increase usage, but these organizations are all at the starting point. This is a strategic solution to improve their processes and business continuity. It is a conservative environment, every change is really hard. It is really stressful to get changes done and it will take some time. This solution changes the way in which work is done, it will take up to three to four years to be widely adopted.
How are customer service and support?
If I ever have to do call Microsoft support, they are really supportive. For instance, on the Office 365 suite, I had an issue and I received a call back the next day by somebody in the United States. They walked me through the issue and they resolved it within a few hours. They have service-level agreements to attend to and there is good monitoring to see what the status is, the support was really good.
How was the initial setup?
In the initial setup, to make it really easy I have, for instance, just a plain Excel sheet retrieving information in and one information system which brings in live data giving you a good starting point. It is not a really hard setup, to do it is quite straightforward. In the Netherlands, there are some major players concerning electronic client dossiers and electronic patient dossiers. Once you go through the complexity once you can then re-use it for a different customer.
The deployment just takes approximately two hours. It is the testing and the acceptance, and what to get out of the product, that is going to take a longer period of time. This could take up to a couple of weeks to a couple of months.
What's my experience with pricing, setup cost, and licensing?
The type of license depends on what you want. This is a perpetual and monthly license, similar to Office 365.
My company pays for the license and I am not sure about the price. Sometimes my company wants to have a micro business case study to see if it is an actual benefit for us to purchase. It is a strategic solution and we have to make sure that the organization understands this is going to save them money in the long run.
What other advice do I have?
My advice to those wanting to implement this solution would be to "Think big and act small." See what is up ahead. One of the organizations that I am working for, the big picture is population health management. We are not going to start with that, we are going to start to improve one small process, which is a cumbersome process that is been difficult for many years. That is the process that we are going to make transparent towards the organization, to see where the bottlenecks could be or are, and improve that process.
We want the user experience to improve and that the amount of time you can save is monitored, which can be used for other care processes. Start with a cumbersome problem, resolve them first. You can actually tell within the organization, if the solution is already working, not on the larger scale, but on the small scale. Once you start seeing these results move on to the next problem.
The solution is secure. However, the organization has to be aware that if you use the security by default, the security is there. It has security by design. It is not the optimal security, I would always recommend that organizations use multi-factor authentication for an additional security layer. Additionally, if possible, have a next-generation firewall within their network in use or, if not, start implementing that if they are planning to move forward into an outsource Azure platform-based eco landscape.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise architect at a computer software company with 201-500 employees
Very cost effective with virtualization to Power BI; overall deployment and integration is quick
Pros and Cons
- "Overall deployment and integration is pretty fast."
- "I like that the overall deployment and integration is pretty fast and then you also have virtualization to Power BI so it's also quite cost-effective."
- "For improvement, I would like to see more connectors and better integration for Hadoop."
What is our primary use case?
We're using this solution for analytics and its modeling capabilities. It allows you to have your visualization on top of your synapse analytics. We are partners with Microsoft.
What is most valuable?
I like that the overall deployment and integration is pretty fast and then you also have virtualization to Power BI so it's also quite cost-effective.
What needs improvement?
For improvement, I would like to see more connectors and better integration for Hadoop. There are currently limitations for Hadoop on-prem. I'd like to see better integration and more flexibility.
For how long have I used the solution?
I've been using this product for almost a year.
What do I think about the stability of the solution?
This is a stable solution. We have four companies who are customers of this solution and we have a team that deals with any problems.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and technical support?
The technical support is very good.
How was the initial setup?
The initial setup is straightforward and takes around two hours.
What's my experience with pricing, setup cost, and licensing?
There is a license for Azure, and whether it's a monthly or annual payment depends on the agreement you have with Microsoft. A long-term plan is more cost effective.
What other advice do I have?
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure Synapse Analytics
June 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Co-owner, Director at a tech services company with 1-10 employees
A stable and useful solution for business intelligence
Pros and Cons
- "The whole solution is interesting for us."
- "They should provide a less expensive version with a smaller setup for small businesses. Currently, its price is quite high for entry-level or small businesses. In terms of integration, new connectors are always welcomed."
What is our primary use case?
It is for business intelligence. We are gathering all the data from legacy systems and transforming the data. We are then pushing the data back towards Power BI.
What is most valuable?
The whole solution is interesting for us.
What needs improvement?
They should provide a less expensive version with a smaller setup for small businesses. Currently, its price is quite high for entry-level or small businesses. In terms of integration, new connectors are always welcomed.
For how long have I used the solution?
I have been using this solution for a year.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
We don't scale up because the current level is enough for our customers. Our customers are small and medium companies in Europe.
How are customer service and technical support?
I don't use their support.
How was the initial setup?
It is complex. There are too many products that we need to involve in its setup, such as data factory and machine learning, and they're integrated so intricately. You need to have quite good skills to work with this. You would need a partner. You cannot do it yourself. The deployment usually takes a month.
What's my experience with pricing, setup cost, and licensing?
It requires a less expensive version because currently, not every customer is able to buy it. If it could have a smaller setup that doesn't require so many resources, it would be helpful, and we would be able to use it in more cases. We are a small country, and most of our customers are quite small businesses.
What other advice do I have?
I would rate Microsoft Azure Synapse Analytics a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Data Architect at a insurance company with 1,001-5,000 employees
Easy to set up, with good scalability and the ability to keep data in specific regions
Pros and Cons
- "The solution's scalability is very, very good. It's one of the most important aspects for us."
- "The solution's scalability is very, very good; it's widely acknowledged as an excellent product throughout the industry, and there is a lot of knowledge about it in the Netherlands, making it very easy to find consultancy and employees who can help us with its modern architecture."
- "While the solution is flexible, sometimes this works against the user."
What is most valuable?
The solution's scalability is very, very good. It's one of the most important aspects for us.
We really need our data to stay in Western Europe. As an insurance company, it's important for our business. Microsoft can guarantee that it stays in Western Europe. That way, data is not processed anywhere else.
It's widely acknowledged as an excellent product throughout the industry. There's a lot of knowledge about it in the Netherlands as well. It makes it very easy to find a consultancy and also employees who can help us with its modern architecture.
The initial setup is easy. You don't need extensive training. It's an intuitive process.
What needs improvement?
What I would like to see is a possibility for time travel on the data. For instance, a financial department would like to do an analysis of the data set as it was for the first of the month while another department wants to run the analysis about how things went yesterday or last week. They have different starting points for the queries. I've seen Snowflake handle tasks such as these. It's got a feature called time shuffling, which can show me what's there on a certain variety of dates. It's very convenient.
It would be great if we could query the data of the day as well as in the data warehouse.
They should have scalable memory processor options for the data warehouse.
While the solution is flexible, sometimes this works against the user.
For how long have I used the solution?
We're new to the solution. We started using it last year around April or May. It's been less than 12 months so far.
What do I think about the scalability of the solution?
The solution is scalable. It's online. That means you can scale it online and can stop the database to change the scaling of it.
How are customer service and technical support?
We've had a few calls with technical support. They were very helpful and responsive. We have been satisfied with their level of support.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex. A company shouldn't have any issues with the initial setup or implementation. You don't need deep technical insights to have training.
You can create a floor space in an hour. That's no problem. Afterward, you have to work with the data and do a few more things in terms of configuration, however, it's not hard.
What other advice do I have?
We are using the latest version of the solution.
I would rate the solution at an eight out of ten.
I would recommend Synapse, however, it depends on which industry an organization is working in. It can be complex, and often, you have to choose between several tools. They're all able to do the same job, they're just more industry-specific in some cases.
If you want to transform your data, you can choose between the database, data factory, and SQL, and even other tools.
This means it is very flexible, however, it also makes it difficult to administer. It's not that one of these sources is harder per se. It's more about what is the best for the job. Sometimes you create something and it doesn't perform and you have to start from scratch.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a consultancy with 1-10 employees
Good scalability and stability but needs user training
Pros and Cons
- "The stability is pretty good."
- "When connecting one project to the other, especially when it's handled by the same project director, the possibility of linking one spreadsheet to the other has been useful."
- "The macro functions, though useful, are not totally user-friendly. Some people have difficulties in learning them."
What is our primary use case?
We are using it internally and afterward some of the outcomes are made public, either to customers or in different projects.
It's mainly for preparing internal documents when we use Word. Otherwise, we use it for externally or for a lot of PowerPoint and Excel for budget purposes. Being a small company, we don't need a very sophisticated software solution, so with an Excel spreadsheet, we can handle the different budget of different projects simultaneously.
How has it helped my organization?
When connecting one project to the other, especially when it's handled by the same project director, the possibility of linking one spreadsheet to the other has been useful. Also, when using a Word document and making a link to another document based on an Excel spreadsheet, that's very useful. It's also great that we can interrelate one document to the other and sometimes one project to the other.
What is most valuable?
The macro functions of Excel are very useful.
The stability is pretty good.
The solution has the potential to scale.
What needs improvement?
The macro functions, though useful, are not totally user-friendly. Some people have difficulties in learning them.
If the project keeps growing we will need to link some of the documents to the data warehouse. However, at that time, I'm not sure about the possibility of keeping the same systems that we are using right now. We may need some kind of migration. I cannot say for sure, as I am not an expert. We'll need advice on that.
The initial setup is not straightforward.
The solutions not user-friendly and does require training of some sort.
The solution requires a lot of the memory of the different devices.
For how long have I used the solution?
We've been using the solution for a while. We use it pretty much every day and have used it over the past 12 months.
What do I think about the stability of the solution?
My intention is to increase productivity. As long as a project can still be handled the way they are, we will keep using the current system. If we see a better alternative with better productivity achievement, we will most probably think about migration. For now, we find it to be stable and acceptable.
What do I think about the scalability of the solution?
We do plan to increase usage and we may hire a consultant to help with an expansion in a few months. This will likely happen, however, anything can change in terms of the business and the larger industry.
Scalability is good. I foresee scalability in terms of the possibility of using more features and the only difficult thing that I see already is the macros of the Excel spreadsheets. I also know that it has a good opportunity for scalability, in terms of the more complex tasks that can be achieved.
Currently, we have ten people on the solution.
How are customer service and technical support?
We use an outsourcing service for technical support. We've been satisfied with their level of service.
Which solution did I use previously and why did I switch?
We haven't used a different product. We've always used Microsoft.
How was the initial setup?
The initial setup is complex. It's not straightforward.
In many ways, implementation is a never-ending process, as there are always things to improve. In a few months, most of our people are familiar with the product and have a good sense of the basics, however, there's always more to do.
What about the implementation team?
There was actually one consultant at the beginning of the project. We will also definitely need someone for future migration. However, it's not something that we are considering at present. It's something we'll need to do probably in the next few months. It will depend on the growth of the business.
What's my experience with pricing, setup cost, and licensing?
The licensing is okay. There might be a few extra fees in addition to the standard license.
What other advice do I have?
I'm just an end-user and customer.
I'd rate the solution at a seven out of ten.
I'd rate them higher if they could make it more user-friendly in terms of those more sophisticated capabilities that the system offers. Also, the training requires long hours. That's something difficult to organize when people have to be allocated to specific training sessions, instead of being on the projects. There's a kind of complex way of balancing the possibility of some people using the more sophisticated solutions and getting trained.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Manager at a consultancy with 501-1,000 employees
Easy to develop, stable, and subscriptions flexible
Pros and Cons
- "We have found that it is easy to develop and to do the analytics in the modules of data."
- "More integration is needed to improve the product for the future. There needs to be more flexibility when developing applications with this product."
What is our primary use case?
We use the solution on our servers for analytics.
What is most valuable?
We have found that it is easy to develop and to do the analytics in the modules of data.
What needs improvement?
More integration is needed to improve the product for the future. There needs to be more flexibility when developing applications with this product.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have three to four people using the product.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based. You can also pay to use the product as you go. This is an advantage, you only get charged for the time you actually use it.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure Synapse Analytics a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Architect at a tech services company with 51-200 employees
Built-in pipelines, with responsive and committed support, but needs better pipeline security
Pros and Cons
- "I think the most valuable component is that pipelines are built into it and then the feature that you can mirror a cosmos BB for analytics."
- "It's come a long way from where it started and it's great if you're looking to combine a lot of tools into one and you're running a smaller shop."
- "It's a complicated product."
What is our primary use case?
I work for a consulting firm, with many different use cases.
Synapse DW is for traditional data warehousing with a large amount of volume, that requires you to do reporting.
In terms of Synapse Analytics, I haven't put it in yet, but I'm looking at it for kind of one-stop-shop or Swiss Army Knife type projects. They've been asking for a factory or creating something that connects to the cosmos to turn it into analytics reportings, just sort of needless connecting and just making it easy from a developer standpoint to deliver on any sort of business analytics that needs to be done.
What is most valuable?
I think the most valuable component is that pipelines are built into it and then the feature that you can mirror a cosmos BB for analytics.
What needs improvement?
I think that there should be better governance. Actual pipeline level security, if you create a pipeline within the tool, because it's a one-stop-shop for everything, you control who has access to what, and that goes for anything, whether it's an internal or an externally managed table.
I think there needs to be an improvement with support for external tables supporting Spark, but further support of Lakehouse to make it a true data warehousing product where you have this true separation of computes and you have a separation of storage.
I think it kind of dips its toes in there, but in order to achieve, I think with a vision that Microsoft is doing, trying to get at to replace Bolt, but compete with Snowflake and Databricks at the same time, it needs to have those features on.
In the next release, I would like to see Lakehouse and better governance.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for six months and Synaps for a couple of years.
What do I think about the stability of the solution?
It's a very stable solution. We have not had any issues with the stability of it.
What do I think about the scalability of the solution?
For its traditional data warehousing, it's scalable.
For Synapse Analytics, I am uncertain about being able to trust it with large volumes, which is what you would expect with Databricks.
There are only three or four people in our organization who do this type of work.
How are customer service and technical support?
We directly work with Microsoft in everything, so they're very responsive for us and they're definitely very committed to that product.
How was the initial setup?
It's a complicated product.
What about the implementation team?
I am a consultant. I implemented the solution myself.
What's my experience with pricing, setup cost, and licensing?
It's very difficult to price unless you know exactly how the customer is using it.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I think it's definitely something that they should consider. It's come a long way from where it started.
It's just finished out a public preview and it's great if you're looking to combine a lot of tools into one and you're running a smaller shop. I think it's a great tool.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director Of Software Development at a healthcare company with 5,001-10,000 employees
Straightforward to set up and it has good data processing capabilities
Pros and Cons
- "The architecture, including compute and storage, is good."
- "The performance and data consistency need to be improved."
What is our primary use case?
Our primary use case is to process data and provide it to our clients.
What is most valuable?
The most valuable feature is data processing.
The architecture, including compute and storage, is good.
What needs improvement?
The performance and data consistency need to be improved.
Support for PSQL functionality should be included, as it is something that is missing right now.
For how long have I used the solution?
I have used Microsoft Azure Synapse Analytics over the past 12 months.
What do I think about the stability of the solution?
The stability has been getting much better. Two years back, there were issues with it.
What do I think about the scalability of the solution?
Scalability is something that is improving.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We deployed it ourselves.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager: Data Analytics at a consultancy with 1,001-5,000 employees
User-friendly, has a good dashboard, and meets the needs of our clients
Pros and Cons
- "It's user-friendly and has a good dashboard."
- "Overall, it's exceptionally good."
- "I am very sure that there are areas in need of improvement, but I can't recall what they are off the top of my head."
What is our primary use case?
We are using this product data warehousing and analytics.
What is most valuable?
Pretty much all of the features are valuable, including storage and compute. All of the features are essential to what you do.
It's very reliable and cost-effective. It meets the needs of our clients.
It's user-friendly and has a good dashboard.
What needs improvement?
I am very sure that there are areas in need of improvement, but I can't recall what they are off the top of my head.
For how long have I used the solution?
I have been using Microsoft Azure Synapse Analytics for a couple of years.
What do I think about the stability of the solution?
It's a stable product and we're satisfied and comfortable with it. Our clients and partners have found it to be very stable and scalable, as well.
What do I think about the scalability of the solution?
Synapse Analytics is a scalable product.
How are customer service and technical support?
Generally, support from Microsoft is always good. I can't recall the specific instance where we had to contact them, but it was good.
How was the initial setup?
The initial setup is very straightforward. It only took five minutes to set up.
What about the implementation team?
We deployed the solution in-house, and we also deploy it for our clients.
What's my experience with pricing, setup cost, and licensing?
This is a cost-effective product.
What other advice do I have?
I highly recommend this solution to others, and we recommend it to our clients.
Overall, it's exceptionally good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Manager: Data Analytics at a consultancy with 1,001-5,000 employees
Cost-effective, reliable data warehousing that is user-friendly, and it is easy to scale
Pros and Cons
- "They are very reliable and cost-effective."
- "Pretty much all of the features are valuable; the storage and compute are very reliable and cost-effective, it meets the client's requirements, is user-friendly, has a good dashboard, and my team is happy with everything."
- "I am pretty sure that there are areas that need improvement but I just can think of them off the top of my head."
What is our primary use case?
We are using this solution for data warehousing and analytics.
What is most valuable?
Pretty much all of the features are valuable. The storage, compute, all essentially differentiate what you do.
They are very reliable and cost-effective. It meets the client's requirements.
It's user-friendly, has a good dashboard, and my team is happy with everything.
What needs improvement?
I am pretty sure that there are areas that need improvement but I just can think of them off the top of my head.
For how long have I used the solution?
I have been using this solution for a while, I would say approximately two years.
We are using the latest version. It's always updated on the cloud.
What do I think about the stability of the solution?
We found it to be a very stable product.
What do I think about the scalability of the solution?
It's a scalable solution and we find it to be easy to scale.
How are customer service and technical support?
Generally, support from Microsoft is always good.
I can't recall where we had an issue that we had to contact technical support, but the support is very good.
How was the initial setup?
The initial setup was very straightforward. It took only five minutes to set up.
What about the implementation team?
We completed the deployment in-house, we did it ourselves. We also implement it for our clients.
It's pretty straightforward, we do not need help with this.
What's my experience with pricing, setup cost, and licensing?
Because it's a cloud solution, the cost is a different convention and the licensing costs are not the same.
What other advice do I have?
I would highly recommend this solution to others who are interested in using it. We recommend it to our clients.
It's exceptionally good, and our clients and other partners find it both stable and scalable.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: June 2026
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