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reviewer1521174 - PeerSpot reviewer
Director, Consulting, Technology Services at a financial services firm with 1,001-5,000 employees
MSP
Mar 25, 2021
Easy to scale out and scale down services and relatively straightforward to install, but needs Managed VNet and more compatibility with SQL Server
Pros and Cons
  • "The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage."
  • "The ability to scale out services on-demand and scale them down when they are not required is most valuable."
  • "The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse. There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process. When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration."
  • "The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers."

What is our primary use case?

We mostly provide cloud data warehousing platforms for major banks in Canada. What we're trying to do is to create a standard platform environment that is compliant with the regulatory requirements imposed by the government and financial overseeing institutions for the banks. We help them to onboard the lines of business to these platforms and migrate the existing workloads to the cloud platforms.

What is most valuable?

The ability to scale out services on-demand and scale them down when they are not required is most valuable. You are in control of your expenditures, and you are also in control of the horsepower that you need. That's a major advantage.

What needs improvement?

The major challenge that we're seeing with Azure Synapse is around security concerns. The way it is working right now, it has Managed VNet by Microsoft option, similar to the implementation of Azure Databricks, which may pose a concern for financial institutions. For managed environments, the banks have very strict policies around data being onboarded to those environments. For some confidential applications, the banks have the policy to encrypt it with their own key, so it is sort of like Bring Your Own Key, but it is not possible to manage the resources with Microsoft or Databricks, which is probably the major challenge with Azure Synapse.

There should be more compatibility with SQL Server. It should be easier to migrate solutions between different environments because right now, it is not really competitive. It is not like you can go and install SQL Database in some other environment. You will have to go through some migration projects, which probably is one of the major showstoppers for any bank. When they consider Synapse, they not only consider the investment in the actual service; they also consider the cost of the migration process.

When you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.

For how long have I used the solution?

I have been using this solution for two years.

Buyer's Guide
Microsoft Azure Synapse Analytics
March 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the stability of the solution?

Generally, it is stable. We all heard about the Active Directory issue earlier this week, but it was not related to Synapse. It was related to the Azure platform.

What do I think about the scalability of the solution?

Its scalability is good. The only thing is that when you scale out or scale down your system, it becomes unavailable for a few minutes. Because it is a data warehouse environment, it is not such a huge deal, but it would be great if they can improve it so that the platform is available during the change of configuration.

How are customer service and support?

We're working with banks, and they have great support because Microsoft has multiple representatives closely monitoring each account. Whenever there is an issue, they're being proactive. They're making a lot of money out of it. Most of the banks, on average, spend between 30 to 50 million a year on Azure. They're pretty large accounts, and Microsoft has dedicated people supporting everything related to Azure.

Which solution did I use previously and why did I switch?

We deliver platforms to different banks. Some of the banks go with Synapse, and some of the banks go with Snowflake. Overall, these are two major alternatives available right now.

There are multiple differences in terms of the support of different workloads. When one of the banks made a decision to go with Snowflake, the major reason for it was the support for the multi-cloud environment. The major pro of Synapse is the service, and the major con is that when you decide to move out of Synapse, you would have to rewrite the entire thing, whereas, with Snowflake, it would be just simple migration to different cloud providers.

How was the initial setup?

It is relatively straightforward as long as you understand what you're doing.

What about the implementation team?

You don't really need to maintain it. That's the entire point of the cloud. You pay for it to be maintained. 

We do deal with monitoring and other similar things, but most of the activities are automated. Overall, it doesn't require a lot of labor around it. We're delivering the platform as infrastructure as a cloud, so everything is going through the pipeline. 

What's my experience with pricing, setup cost, and licensing?

It goes by the usage, and there are some limits. Synapse goes by particular pricing, and it is expensive. Both Azure Synapse Analytics and Snowflake are pretty expensive. They don't have standard pricing. They deal with each customer differently.

What other advice do I have?

For working with Synapse, you need to have an understanding and knowledge of the product to take full advantage of it. Synapse has a lot of features in terms of scalability, such as resource management, distribution, and partitioning. There are a lot of things that you need to consider when you go for it. It is not a simple database that you put in there, and it is running itself. 

I would rate Microsoft Azure Synapse Analytics a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
STI Data Leader at grupo gtd
Real User
Feb 19, 2021
Stable and user-friendly but technical support needs improvement
Pros and Cons
  • "The useability, the user interface, is very user-friendly."
  • "The stability of the solution is pretty good."
  • "The initial setup is complex."
  • "I don't have a direct relationship with the technical support when I have a problem. They aren't very good."

What is most valuable?

The stability of the solution is pretty good. It's one of the solution's most valuable aspects.

The useability, the user interface, is very user-friendly.

What needs improvement?

The solution needs to improve its integration capabilities. It needs better integration with SQL and other databases. 

The initial setup is complex.

The product needs to implement more machine learning and artificial intelligence.

If they had more IoT and streaming capabilities, it would be helpful.

The product could use more analytics tools.

It would be helpful if we could use the product with less coding.

What do I think about the stability of the solution?

Normally, the solution is quite stable. The performance is pretty good. We don't regularly deal with issues. It doesn't crash or freeze, and I can't recall any bugs or glitches.

What do I think about the scalability of the solution?

The solution can scale, however, it is expensive to do so. If a company wants to expand, it will have to pay. Therefore, they should be prepared for that.

Currently, we have about 200 people using the solution.

How are customer service and technical support?

I don't have a direct relationship with the technical support when I have a problem. They aren't very good. We aren't satisfied with the level of support we get.

How was the initial setup?

The initial setup is not too straightforward. It's rather complex. We had to get some outside assistance.

The deployment process took us about three months. It was a while.

What about the implementation team?

We hired a consultant to help us with the implementation of the solution.

What was our ROI?

I don't have exact KPIs on this, however, I need to improve the sizing in order to improve our ROI.

What's my experience with pricing, setup cost, and licensing?

The is a monthly licensing fee. I can't speak to how much we actually pay, however.

There is just one fee. You do not have any more costs over and above that.

Which other solutions did I evaluate?

While we didn't previously evaluate other options, in 2021, we need to explore the other solutions. I intend to look at the Amazon and Google Cloud platforms as other options.

What other advice do I have?

We are both partners and end-users of the product. We use it internally and we use it with some of our clients.

I would caution new users that there is one parameter they need to watch carefully. That is the size of the data warehouse. If you don't configure this parameter to be as small as possible, your costs will be quite high.

I would rate the solution at a seven out of ten. It's a stable platform, however, the price model is questionable in comparison to Amazon and Google and the contact with support is a problem for me. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure Synapse Analytics
March 2026
Learn what your peers think about Microsoft Azure Synapse Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Azure Data Specialist at a financial services firm with 5,001-10,000 employees
Real User
Feb 7, 2021
Provides a lot of design options, is very interactive and flexible
Pros and Cons
  • "Very interactive and provides flexibility."
  • "I like the solution because it's very interactive and provides flexibility, and it also provides a lot of design choices."
  • "Documentation could be improved."
  • "It would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution."

What is our primary use case?

We're using this solution for general data integration. We are customers of Microsoft Azure Synapse Analytics and I'm a data specialist. 

What is most valuable?

I like the solution because it's very interactive and provides flexibility. It's mostly a drag-and-drop procedure. It also provides a lot of design choices.

What needs improvement?

We've only recently starting testing this solution and it would be helpful if the documentation was better or if the company could provide some kind of presentation to help us understand how the tool works and what's required to optimize use of the solution.

For how long have I used the solution?

We've been testing this solution for a couple of months. 

What do I think about the stability of the solution?

I haven't seen any issues with stability or scalability. We have an infrastructure team of around 40 people. 

What's my experience with pricing, setup cost, and licensing?

The company chose Synapse Analytics because the price is fair and I understand it's cheaper than Snowflake.

Which other solutions did I evaluate?

We're also hoping to evaluate Snowflake which is an advanced version of both Azure and AWS together. Snowflake has advantages, especially in terms of scalability which can also be implemented separately at the storage level and also at the computer level. 

What other advice do I have?

I think Synapse Analytics is definitely better than the traditional high solution data solutions that we've previously used. It's definitely worth considering and I haven't come across anything negative, only advantages for now.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
STI Data Leader at grupo gtd
Real User
Jan 4, 2021
Smoothly integrates data from diverse sources, but can be prone to bugs
Pros and Cons
  • "We use Azure Synapse Analytics in many different areas and industries, so I like that you can administrate and create pipelines for difference sources of data and later integrate and deploy it to other internal areas, such as separate dashboards for financials, and so on."
  • "For the moment Synapse Analytics is the best overall solution for us primarily because of its ease of implementation and flexibility."
  • "Unfortunately, we have had some issues with the dashboard reporting. Sometimes, the data for specific periods would just appear blank on the dashboard. To investigate this, we worked with a Microsoft incident agent and it turned out to be a result of bugs in the platform when dealing with specific types of queries in Azure Data Factory."
  • "Unfortunately, we have had some issues with the dashboard reporting. Sometimes, the data for specific periods would just appear blank on the dashboard."

What is our primary use case?

I work with Azure Synapse Analytics, Power BI, and Premier as a data administrator, using Microsoft's Azure cloud infrastructure. Azure Synapse Analytics is the principal data administration tool for our internal data warehousing, but we also use it for our customers' data warehousing and analytics in different industries. For data entry, we use Microsoft Power BI.

Internally, we have about 200 personnel currently using Azure Synapse Analytics, including data specialists, service managers, and other tech workers. It is not extensively used by all, however, because we don't often use it for very large amounts of data, except where financial data is involved.

How has it helped my organization?

Azure Synapse Analytics helps us move quickly when it comes to finding data warehousing and analytics solutions for our customers.

What is most valuable?

We use Azure Synapse Analytics in many different areas and industries, so I like that you can administrate and create pipelines for different sources of data and later integrate and deploy it to other internal areas, such as separate dashboards for financials, and so on.

It is our main data warehouse solution, and the one big feature I appreciate is all its various analytics functions. The built-in analytics also makes it an attractive option for our customers, where we act as a service provider for them.

What needs improvement?

Unfortunately, we have had some issues with the dashboard reporting. Sometimes, the data for specific periods would just appear blank on the dashboard. To investigate this, we worked with a Microsoft incident agent and it turned out to be a result of bugs in the platform when dealing with specific types of queries in Azure Data Factory.

We have also encountered some bugs regarding incompatibility with certain versions of Power BI. In the past, Power BI used to integrate nicely with Azure Analysis Services which we used as a bridge between Power BI and Synapse Analytics, but they have since discontinued the features that worked so well for us.

Apart from fixing bugs, I would also suggest:

  • The learning features and documentation could be improved and expanded on.
  • The calculation and forecasting tools could be made more clear and easy to use.
  • The price could be lower.

For how long have I used the solution?

I have been using Microsoft Azure Synapse Analytics for one and a half years now. 

What do I think about the stability of the solution?

When it comes to stability, Synapse Analytics has suited us well, because it's very fast, i.e. it has good performance. Compared with the on-premises SQL solutions we've used, the results are two times as fast.

There are some bugs that we've encountered with the platform but we are able to work with Microsoft directly to resolve them as they come up.

What do I think about the scalability of the solution?

I'm very impressed by the scalability of Synapse Analytics, even though we don't use it for huge amounts of data most of the time. Combined with the availability of machine learning and other features in the cloud, it has a lot of potential, especially in the area of finance.

How are customer service and technical support?

In our context as service provider, normally we have direct contact with the server. But in some cases, we have needed extra support which was very slow.

For technical issues, I often solve them myself using Microsoft's learning resources and support forum.

Which solution did I use previously and why did I switch?

For me, it's the fifth data warehouse I've used. Other specialists here also use other warehousing solutions based on SQL but for the moment Synapse Analytics is the best overall solution for us primarily because of its ease of implementation and flexibility.

How was the initial setup?

Because I was not familiar with the solution beforehand, the initial setup was quite complex. I had to learn a lot in the beginning stages. I'm grateful that there is help to be found in the Microsoft forums, however, and there are also options to study for certifications that help you learn how to use the platform properly.

What about the implementation team?

It took approximately six months to implement Azure Synapse Analytics in our organization. We set up the data warehouse features for internal use across 200 users, including data specialists, service managers, and tech workers who manage our own data and also our customers' data.

For the main deployment, we used a third-party support provider in Chile who helped us greatly.

What's my experience with pricing, setup cost, and licensing?

We normally pay between $300 and $500 per month, which is quite expensive for how much we actually use it, performance- and usage-wise. They have a cheap version and an expensive version, and our usage usually falls in the middle ground, which makes it not as cost-effective as it could be.

Which other solutions did I evaluate?

We evaluated on-premises SQL solutions for data warehousing, but our main motivation for using Synapse Analytics instead is that it lets us come up with and manage customer solutions very quickly. Some specialists are still using other SQL solutions as well, however.

What other advice do I have?

There is always room for improvement with Azure Synapse Analytics, but for our use cases it works very well. 

I would rate Microsoft Azure Synapse Analytics a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user

Correction: We normally pay between $2000 and $2500 per month

Mullai Selvan - PeerSpot reviewer
Project Manager at MAQ Software
Real User
Dec 31, 2020
Very scalable with good documentation and fair pricing
Pros and Cons
  • "The pricing seems to be quite fair."
  • "We haven't had any issues when it comes to customization."
  • "The initial setup has a bit of a learning curve."
  • "The initial setup has a bit of a learning curve."

What is our primary use case?

We are an IT service provider. We develop solutions for our clients and this solution is used in some aspects of that.

What is most valuable?

The dashboards are good.

We haven't had any issues when it comes to customization.

The security seems to be okay. It hasn't given us any problems and we don't feel insecure.

The pricing seems to be quite fair.

I know their roadmap, and I am looking forward to what they have already published.

We've been happy with the level of reporting and documentation on offer.

What needs improvement?

There aren't any features that are really lacking in the solution. We don't really have any issues with it in its current form.

When we used the on-premises deployment model, we had data latency issues and suffered from page performance problems. However, since we've moved to the cloud, we haven't had these problems.

The initial setup has a bit of a learning curve.

For how long have I used the solution?

We've been using the solution for the past 18 months so far.

What do I think about the stability of the solution?

The solution seems to be scalable. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's quite good.

What do I think about the scalability of the solution?

The scalability has been pretty good, in our experience. We have been able to scale it twice to the number of users we needed. We were also able to double the amount of data load. We haven't had issues. If a company needs to expand, it should be able to do so without problems.

How are customer service and technical support?

We've dealt with technical support and have found them to be quite responsive and knowledgeable. We're quite satisfied with the level of support we have been getting so far. They're helpful.

How was the initial setup?

It's hard to gauge the difficulty or simplicity of the setup. For our company, we were learning the processes as we were doing it. In that sense, it was challenging due to the fact that we had to learn and then do. After a period of time, we were able to get comfortable.

What about the implementation team?

We handled the implementation ourselves. We taught ourselves about the process as we went.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee on a monthly basis. We find the pricing to be fair among the competition.

What other advice do I have?

We're just end-users and customers. We don't have a business relationship with the organization.

We're using the latest version of the solution right now.

I'd recommend the solution to other organizations.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1294518 - PeerSpot reviewer
Solution Principal at a computer software company with 5,001-10,000 employees
Real User
Jul 12, 2020
Good documentation and does not incur costs when not in use, but needs support for query caching
Pros and Cons
  • "The most valuable feature is that you can suspend the computer if it is not being used, which means that you don't incur costs."
  • "The most valuable feature is that you can suspend the computer if it is not being used, which means that you don't incur costs."
  • "This solution needs to have query caching so that if the same query is run and the results are available, it will return the data from the cache without having to re-run the query."
  • "This solution needs to have query caching so that if the same query is run and the results are available, it will return the data from the cache without having to re-run the query."

What is our primary use case?

We are a consulting agency and the Microsoft Azure SQL Data Warehouse is what we use for general BI reporting and visualization.

What is most valuable?

The most valuable feature is that you can suspend the computer if it is not being used, which means that you don't incur costs. This is better than Amazon Redshift, where the costs continue to accumulate.

The documentation is good.

What needs improvement?

This solution needs to have query caching so that if the same query is run and the results are available, it will return the data from the cache without having to re-run the query. As it is now, you still have to use compute for each query.

We would like to have integration with the data lake so that we can avoid retrieving the data from it, just to store it in Synapse before we can use it. From an architectural perspective, avoiding this replication would be good.

For how long have I used the solution?

I have been using this product for about one year.

What do I think about the stability of the solution?

Stability-wise, this is a good product.

What do I think about the scalability of the solution?

This solution is scalable, although I don't expect that we will expand it beyond the current usage.

How are customer service and technical support?

We have not had to reach out to support. Rather, we have relied on the documentation. It is easy to solve your own problems.

Which solution did I use previously and why did I switch?

I also have experience with using Snowflake. It has the option to cache query results, which is helpful. 

Amazon Redshift is another similar solution that I have experience with, although it lacks the ability to suspend the computer to save costs when it is not being used.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

The Azure SQL Data Warehouse has been renamed to Synapse, although not all of the features have been implemented yet. I am looking forward to a more mature version of this product in the future.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Salam Romim - PeerSpot reviewer
Senior Intelligent Software Research & Development Engineer at Orange Innovation Egypt
Reseller
Sep 8, 2023
Provides real-time reporting, and comes with reliable support and a strong community
Pros and Cons
  • "Synapse Analytics gives you information and reports in real-time."
  • "-"
  • "The platform is not flexible, and the graphical user interface needs to be improved because the interface makes it hard for the end user to use it."

What is our primary use case?

I use this solution for client service forecasting. I work with medium-sized businesses, and I work through a virtual machine.

What is most valuable?

Synapse Analytics gives you information and reports in real-time.

What needs improvement?

The platform is not flexible, and the graphical user interface needs to be improved because the interface makes it hard for the end user to use it.

Also, artificial intelligence could be used to improve analytics.

For how long have I used the solution?

I have used the solution for over a year.

What do I think about the stability of the solution?

The solution gets support, which helps its stability.

How are customer service and support?

Microsoft's technical support is good when I compare it with other platforms like Oracle. You can also fix many problems yourself because Microsoft has an active community.

How was the initial setup?

The initial setup is easy if you have information about analytics visualization and data warehousing. It's easy enough to install and configure the blade. It takes one day to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive at the enterprise level. The license is monthly.

What other advice do I have?

Microsoft is a good platform because it's compatible with data warehouse, power analytics, and visualization, and you now have excellent machine learning and AI tools like GPT-4. The platform is also very stable, and support can be migrated for software.

I rate Microsoft Azure Synapse Analytics a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Enterprise Solutions Architect at a consultancy with 1-10 employees
Reseller
May 15, 2023
Integrates well with other solutions, but the interface is not as user-friendly or intuitive
Pros and Cons
  • "I like how Microsoft Azure Synapse Analytics integrates with other Microsoft solutions."
  • "Real-time integration is hard to do in Microsoft Azure Synapse Analytics."

What is our primary use case?

We use it for reporting purposes and for building data warehouses, pipelines, and data lakes for IoT projects.

What is most valuable?

I like how Microsoft Azure Synapse Analytics integrates with other Microsoft solutions. 

What needs improvement?

Real-time integration is hard to do in Microsoft Azure Synapse Analytics.

For how long have I used the solution?

I've been using Microsoft Azure Synapse Analytics for two years.

What do I think about the stability of the solution?

I would rate the solution's stability at nine out of ten.

What do I think about the scalability of the solution?

For the amount of data that we have, Microsoft Azure Synapse Analytics has worked perfectly fine in terms of scalability. Thus, for us the scalability is a ten out of ten.

How was the initial setup?

The documentation is good, but if you cannot find the right documentation and the right steps, then the initial setup can be hard. I would rate the initial deployment at seven out of ten.

This solution is deployed on the cloud, and it took half a day to deploy it. I configured the data lake storage, created the workspace, and added users and user rights. Building pipelines is a straightforward process.

What's my experience with pricing, setup cost, and licensing?

I think Microsoft Azure Synapse Analytics is priced well, and I would rate the price at eight out of ten.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft Azure Synapse Analytics at seven. Other solutions have more user-friendly and intuitive interfaces.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and reseller
PeerSpot user
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Download our free Microsoft Azure Synapse Analytics Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Microsoft Azure Synapse Analytics Report and get advice and tips from experienced pros sharing their opinions.