We use Microsoft BI for the visualization of data. We also hope to use it for machine learning as it's very powerful, but at the moment, we are trying to get authorized for reporting and analysis.
Team Leader at Eurobank EFG Bulgaria AD
An intelligent and intuitive data visualization and analytics tool
Pros and Cons
- "It's similar to Excel, but it's much more powerful than Excel."
- "It's similar to Excel, but it's much more powerful than Excel."
- "I cannot comment on the stability as we haven't yet used it for a big project."
- "Microsoft BI is not very cheap. A premium license costs roughly 5,000 euros a month."
What is our primary use case?
What is most valuable?
It's similar to Excel, but it's much more powerful than Excel. I love the unlimited number of rows that can be processed, the grant server application, and the strong security.
It produces a very nice picture — very nice graph managers that are very attractive.
The way you prepare your reports is very intelligent and intuitive.
It's very easy to operate and the dashboard is great.
For how long have I used the solution?
I have been using this solution for a few months now.
What do I think about the stability of the solution?
Microsoft BI is stable, but I cannot comment on the stability as we haven't yet used it for a big project.
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How are customer service and support?
The customer support is excellent. We get perfect support and it is regional — not only in our country, but there is also regional representation from Microsoft's so-called architects; they are very good professionals who help us with whatever we require.
How was the initial setup?
Currently, we are in process of implementing this solution on my computer. I installed the Microsoft Power BI desktop application very easily and started my training. I didn't experience any difficulties.
I collected information from several sources and it's been working well — I am happy with this software.
I needed about 15 minutes to install the desktop application. The other portion is web-based, so I haven't gotten to that yet.
What's my experience with pricing, setup cost, and licensing?
Microsoft BI is not very cheap. A premium license costs roughly 5,000 euros a month.
What other advice do I have?
I would absolutely recommend this solution to other interested companies.
Overall, on a scale from one to ten, I would give Microsoft BI a rating of eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager: ICT Compliance at DEPARTMENT OF PUBLIC SERVICE AND ADMINISTRATION
Relatively new, stable, and scalable
Pros and Cons
- "It's a pretty scalable product."
- "The solution is quite stable; I'd call it reliable, as it doesn't crash or freeze and I can't recall bugs or glitches happening."
- "The product could have better analytics capabilities."
- "The initial setup is pretty complex. It's not straightforward or simple."
What is most valuable?
The solution is stable.
It's a pretty scalable product.
Overall it's a good product. It is still rather new, therefore, for now, it's still a learning curve as we get used to all of the features and capabilities.
What needs improvement?
The charting tool could be improved.
The product could have better analytics capabilities.
The initial setup is not straightforward.
For how long have I used the solution?
I've been using the solution for five months.
What do I think about the stability of the solution?
The solution is quite stable. I'd call it reliable. It doesn't crash or freeze and I can't recall bugs or glitches happening.
What do I think about the scalability of the solution?
The solution is scalable. If your organization needs to expand it, it shouldn't be a problem to do so.
We have about five people on the solution, however, we don't have it fully functioning just yet.
Which solution did I use previously and why did I switch?
I did not use a different solution previously before the implementation of this product. This is the first solution we've used for these purposes.
How was the initial setup?
The initial setup is pretty complex. It's not straightforward or simple. You need to be a bit of an expert in order to handle it, and I am, unfortunately, not an expert. If you had more experience with it, you might find it easier than I did.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing or procurement process of the solution. I'm not sure how licensing works of the overall cost of the solution on a monthly or yearly basis. It's not part of my day-to-day.
What other advice do I have?
We're just a customer. We don't have a business relationship with Microsoft.
I'm not sure which version of the solution we are using. It may be the latest.
On a scale from one to ten, I'd rate it at an eight. We've been pretty happy with it, even though it is quite new to us.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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April 2026
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Freelancer at a tech services company with 1,001-5,000 employees
Easy to use, good inquiry and visual gallery features, and the community is strong
Pros and Cons
- "This is a self-service BI tool, so it doesn't require a huge amount of technical training, knowledge, or a background in BI in order to induct new people into it."
- "My advice for anybody who is considering this tool is that if you want to move to a self-service BI, this is probably the best tool available right now."
- "A lot of people work on Excel, so being able to export an Excel file as part of a subscription would be an improvement."
- "I would like to have the capability to schedule exports in different versions."
What is our primary use case?
We primarily use Power BI for data science solutions.
How has it helped my organization?
This is a self-service BI tool, so it doesn't require a huge amount of technical training, knowledge, or a background in BI in order to induct new people into it. This is true even for business people who want to do a little bit of self-service. The whole thing has become quite simplified, as compared to what it was.
What is most valuable?
There are many good features in this product.
The most valuable features are a combination of the DAX and the inquiry capability, plus the visual gallery that we have. I think that these three things, or the combination of them, is the best that we have found.
What needs improvement?
I would like to have the capability to schedule exports in different versions. For example, if I want to schedule a subscription and attach an Excel file, we don't have this capability right now. A lot of people work on Excel, so being able to export an Excel file as part of a subscription would be an improvement.
For how long have I used the solution?
We have been working with Power BI for more than five years.
What do I think about the stability of the solution?
Overall, it is pretty stable. The cloud version is definitely very stable, and I have found very few flaws or areas for improvement. We have been using it for more than five years and we have every intention to continue with it.
What do I think about the scalability of the solution?
It has been pretty nice for us, in terms of scalability. There hasn't really been a problem, as such. We have approximately 300 users.
How are customer service and technical support?
Technical support from Microsoft gets a big thumbs up from me. They have blogs, a support page, and the community is very active. Most of the answers we need, we find them there.
With this amount of information available, we don't need to use technical support extensively. When we do post something on the blog or in the community, the response that we get is pretty prompt.
The last time we utilized technical support was when we were investigating creating a subscription with an Excel file attached to it. We found out that it isn't yet possible with the current version.
How was the initial setup?
The initial setup is straightforward, to say that least. It took just a few days to deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable compared to any other tool.
What other advice do I have?
My advice for anybody who is considering this tool is that if you want to move to a self-service BI, this is probably the best tool available right now. The self-service is pretty good in terms of os user acceptance, usage, and simplicity. It is something that everybody wants and Power BI does really well in that area.
The biggest lesson that I have learned from using Power BI is that if the data is not according to what you want, that really isn't a problem. It has been a problem in the past, especially where the data is not in the form or the shape that you need, but with Power BI, that problem can be solved very easily.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at Beta Edge Technology Limited
Reasonably-priced and promotes collaboration through good shareability features
Pros and Cons
- "The most valuable feature is shareability, where we can publish work to the cloud and share it with team members."
- "In terms of stability, this product has never failed me."
- "I think that they can add more types of charts because the selection on the desktop version is limited."
- "I think that they can add more types of charts because the selection on the desktop version is limited."
What is our primary use case?
We use this solution to analyze financial statements from our partners.
We build dashboards to see information on a product that is offered by one of our local telcos.
What is most valuable?
The most valuable feature is shareability, where we can publish work to the cloud and share it with team members. If you want to build a dashboard then you can publish it to the cloud, and then add people. This will give them access to the dashboard where they can review it, and modify it as well.
They have a mobile option that allows you to see the dashboard from your mobile phone, rather than having to look at your laptop.
What needs improvement?
I think that they can add more types of charts because the selection on the desktop version is limited.
I would like to see an option for adding audio to the visualizations.
They need to add support for putting emojis into the dashboards.
For how long have I used the solution?
We have been using Power BI for the past two or three years.
What do I think about the stability of the solution?
In terms of stability, this product has never failed me. I have not experienced any bugs or glitches.
What do I think about the scalability of the solution?
The scalability is good. They allow for multiple types of data sources, so if you grow your databases or you change your data sources, it's easy to add them to the tool visually.
We are a startup with four people, and everybody is using it. We are proposing it to our clients in cases where we are selling analytics because it's a good option for them.
How are customer service and technical support?
I have not had a reason to speak with technical support, although I've looked at the community. They do have additional features that you can download from the site, as well. I have not a problem in terms of support.
Which solution did I use previously and why did I switch?
I used Tableau in 2016, but I decided not to use it in this startup company because they don't have a free option. They do have a trial version, but that expires and I would have to then look for another solution.
With Microsoft BI, they have a free desktop version.
I have also used Cognos BI before, although it was a bit complicated. This is another reason that I settled on Microsoft BI.
How was the initial setup?
The installation is direct and quite easy to do. The instructions are available online and they are easy to follow.`
What about the implementation team?
I completed the deployment myself.
What's my experience with pricing, setup cost, and licensing?
We are using the free desktop version of this product.
Once the trial period for the BI service is over, the cost is approximately $10 USD per user, per month, so it's quite reasonable.
What other advice do I have?
My advice for anybody interested in using Microsoft BI is to set up the desktop version. It's good to start off with, it's easy to learn, and they get the trial period for the BI service. Then, once they're done with the trial period, I think the licensing per month is quite affordable.
In summary, this is a good solution. It is not perfect, although if they added audio, emojis, and more types of graphs, then it would be.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Advisory Software Engineer at a tech services company with 1,001-5,000 employees
Interactive, user friendly, and efficient in terms of performance
Pros and Cons
- "The best thing about this solution is that it is very user friendly. It is interactive in terms of visualizations. It is very eye-catching, and it attracts users. There are a lot of options to visualize the data in different drafts and views. I have used different visualization tools, and I found Power BI to be more efficient in terms of performance, user-friendliness, and ease of use."
- "I have used different visualization tools, and I found Power BI to be more efficient in terms of performance, user-friendliness, and ease of use."
- "A few features available in Tableau are not available in Power BI. For example. Tableau has the ability to make up the physical layer and all other stuff at runtime. In Power BI, we have to develop a proper physical layer to connect it. The limitation that we normally face is related to the direct query mode. When it comes to the direct query mode, most of the functionality is not working, which is an issue for us. We have to use the direct query mode frequently because the client needs real-time data. They should work on this limitation. There are a lot of other technical things that need to be improved. I am also following the Power BI platform and Microsoft Support Center platform on the web where users have put their requirements. Microsoft is also working on improving this solution. In every update, they add new features to this solution."
- "The limitation that we normally face is related to the direct query mode. When it comes to the direct query mode, most of the functionality is not working, which is an issue for us."
What is most valuable?
The best thing about this solution is that it is very user friendly. It is interactive in terms of visualizations. It is very eye-catching, and it attracts users. There are a lot of options to visualize the data in different drafts and views.
I have used different visualization tools, and I found Power BI to be more efficient in terms of performance, user-friendliness, and ease of use.
What needs improvement?
A few features available in Tableau are not available in Power BI. For example. Tableau has the ability to make up the physical layer and all other stuff at runtime. In Power BI, we have to develop a proper physical layer to connect it.
The limitation that we normally face is related to the direct query mode. When it comes to the direct query mode, most of the functionality is not working, which is an issue for us. We have to use the direct query mode frequently because the client needs real-time data. They should work on this limitation.
There are a lot of other technical things that need to be improved. I am also following the Power BI platform and Microsoft Support Center platform on the web where users have put their requirements. Microsoft is also working on improving this solution. In every update, they add new features to this solution.
For how long have I used the solution?
I have been using this solution for more than four years.
What do I think about the stability of the solution?
It is stable. I haven't found it hanging. It consumes a lot of memory on the local system but not while developing the reports. It also depends on the data on which we are working, but generally, it is light and stable.
How are customer service and technical support?
My overall experience with Microsoft is actually quite good. We have contacted their technical support once or twice. It was something related to the Power BI visualization, where we needed to visualize some data, but they had some kind of limitation in personalization. We also wanted to connect Power BI with other servers, but we were facing some performance issues. The reports were not working fine. I don't think they managed to solve our issues.
Which solution did I use previously and why did I switch?
I have worked on SiteSense and Oracle OBIEE. I feel more satisfied when I'm working with Power BI. It is more convenient as compared to other solutions.
How was the initial setup?
The initial setup is easy. I didn't find any complexity in it. It can be difficult if the end users don't know how to use it. If they are trained on it, then after a week or a month, it gets easier for the end users.
What's my experience with pricing, setup cost, and licensing?
Its cost seems to be unreasonable if you have many users, but for a lesser number of users, it is reasonable. It is $10 per month. Clients easily accept this option, so they must think it is reasonable.
It is quite cheap as compared to other tools, such as Tableau. One of the best things about this solution is that it has a trial version.
What other advice do I have?
I would rate Microsoft BI a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Digitalization at a mining and metals company with 5,001-10,000 employees
Seamlessly integrates with Microsoft products, but can be made simpler to operate
Pros and Cons
- "Its seamless integration with Microsoft products, such as Microsoft SQL Server or Microsoft Excel, is the most valuable."
- "Its seamless integration with Microsoft products, such as Microsoft SQL Server or Microsoft Excel, is the most valuable."
- "They can provide a user-friendly and easy way to use this tool for people who don't know about programming or technical things. It will be quite good if they can improve the look and feel and make it simpler to operate. They can make it easier to create some of the reports. They can also include predefined templates that you can directly use."
- "They can provide a user-friendly and easy way to use this tool for people who don't know about programming or technical things."
What is our primary use case?
It is mostly used for monthly cost reports for our department. We are also using it as a dashboard for giving some overview for management purposes. We are using the latest version.
What is most valuable?
Its seamless integration with Microsoft products, such as Microsoft SQL Server or Microsoft Excel, is the most valuable.
What needs improvement?
They can provide a user-friendly and easy way to use this tool for people who don't know about programming or technical things. It will be quite good if they can improve the look and feel and make it simpler to operate.
They can make it easier to create some of the reports. They can also include predefined templates that you can directly use.
For how long have I used the solution?
I have been using Microsoft BI for almost two and a half years.
What do I think about the stability of the solution?
Stability is quite good as long as you have proper sizing from the beginnings. If you do the right sizing keeping in mind the current usage as well as future growth, it is good.
What do I think about the scalability of the solution?
It is scalable. We have around 65 seniors managers who use it on a weekly or monthly basis. Some reports are done weekly and some monthly.
How are customer service and technical support?
I have not contacted them so far. I am from the user side. We contact our centralized IT department for any issues. If they have a technical issue that requires further escalation, they will directly contact Microsoft technical support.
How was the initial setup?
The initial setup is quite simple, but for the product use, you need to have people who have got experience of at least three to six months in using these applications. It took us two months to deploy across the company.
What about the implementation team?
We have a core team that gets training from a Microsoft partner. We then deploy it ourselves. After six months of using this solution, some of the key users get advanced training.
We also maintain it ourselves. We have around ten people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is somewhere in the middle in terms of price. Licensing is quite clear.
Which other solutions did I evaluate?
We reviewed some other intelligence tools, and we just used them for trials.
What other advice do I have?
I would recommend this solution, especially for the companies that mostly use Microsoft products and ecosystem. I would rate Microsoft BI a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultor at Pricewaterhousecoopers Auditores Independentes
Integrates data onto dashboards to help managers make better decisions
Pros and Cons
- "PowerBi is used to import our production data and generate dashboards, then integrates other Excel sheets to provide managers dashboards. This helps them get insights to make better OEE improvement decisions, mainly where to focus resources. We became able to see indicators from any time frame (day, week, month, or year), then could make better decisions."
- "PowerBi is used to import our production data and generate dashboards, then integrates other Excel sheets to provide managers dashboards, helping them get insights to make better OEE improvement decisions, mainly where to focus resources."
- "Real-time updating needs improvement."
- "Real-time updating needs improvement."
What is our primary use case?
Daily updated production indicators dashboard: We get production data (Number of pieces, downtime, and downtime reasons) from the shopfloor and input them on an Excel sheet.
How has it helped my organization?
PowerBi is used to import our production data and generate dashboards, then integrates other Excel sheets to provide managers dashboards. This helps them get insights to make better OEE improvement decisions, mainly where to focus resources. We became able to see indicators from any time frame (day, week, month, or year), then could make better decisions.
With this solution, we were able to know which problems were critical and chronic. Once we used Power BI for production management, we realized that we could also use it for quality assurance, finance, and others types of management.
What is most valuable?
Interactive graphs are its most valuable feature.
What needs improvement?
Real-time updating needs improvement.
For how long have I used the solution?
Two years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Identifies customer purchasing patterns and provides good visualization
Pros and Cons
- "It has provided customer purchase patterns and great visualization."
- "This solution has provided an accurate analysis of our customers repurchasing the same plan for telecom Jio, providing customer purchase patterns and great visualization."
- "This solution needs integration with SAS and more deep analysis functionality."
- "This solution needs integration with SAS and more deep analysis functionality."
What is our primary use case?
Our primary use for this solution is geospatial analysis.
How has it helped my organization?
This solution has provided an accurate analysis of our customers repurchasing the same plan for telecom Jio. It has provided customer purchase patterns and great visualization.
What is most valuable?
The most valuable features are the visualization and integration with Office365.
What needs improvement?
This solution needs integration with SAS and more deep analysis functionality.
For how long have I used the solution?
I have been using Microsoft BI for five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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